272 Validation Engineering jobs in Ireland

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .

Inspire and be inspired. We offer a variety of opportunities for undergraduate and post-graduate students to use your talent, skills, education and passion to help make an impact on patient's lives - all while growing your career and earning academic credit.

Our Internship Programme gives you a real opportunity to gain practical 'hands-on' experience, training and shadow the experts of your chosen field. It also provides you with insight into what it's like to work with us.
We will place you in a six-, nine-, or twelve-month Internship Programme depending on the requirements of your degree course. So, are you ready to embark on a new adventure? We can't wait to see what you're made of

During Your Placement As Engineering CQV Intern You Will Get Experience Of Performing Commissioning, Qualification, And Validation (CQV) Processes In One Of Our Varied Workstreams, Which Include Cleaning Validation, Computer Systems, Equipment CQV, Or Temperature Mapping. You Will Support The Sterile Drug Product Facility (SDPF) Project As Part Of The CQV Team And You Will Get Exposure To Various Engineering CQV Activities Such As

• Develop and execute commissioning and qualification plans for new and existing equipment and systems.
• Perform equipment and system start-up activities, including functional testing and troubleshooting.
• Develop and execute Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) protocols.
• Develop and execute validation protocols to support facility/utilities, equipment and computer systems validation.
• Updating validation operational procedures under guidance from the Senior validation engineer
• Ensure that validation activities comply with regulatory requirements (e.g., FDA, EMA, ICH) and industry standards (e.g., GAMP 5).
• Maintain validation documentation and ensure it is up-to-date and audit-ready.
• Identify opportunities for process improvements and implement changes to enhance efficiency and compliance.
• Participate in root cause analysis and corrective/preventive action (CAPA) processes.
• Work closely with cross-functional teams, including Quality Assurance, Manufacturing, Engineering, and Regulatory Affairs.
• Communicate validation plans, progress, and results to stakeholders.
• Utilization of LIVES Thermal Mapping Equipment
• Generate and Review thermal Mapping Reports & PI/PAS trends.
• Informing managers of progress against defined timelines and ensuring accountability of tracking to deadlines.

What Qualities Are We Looking For?
We are looking for highly motivated individuals who can collaborate in teams and have the willingness to learn.

• Pharmaceutical Science, Computer Systems, Biotechnology, Computer Applications Software Engineering discipline of study or a related field.
• Passionate about the biopharma sector and innovation in healthcare
• Strong communication skills
• Ability to work as a member of a team
• Energetic, collaborative and dedicated

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Responsibilities
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Job description:

As a Senior Cleaning Validation Engineer, you will support and lead the cleaning validation activities for the cGMP manufacture of biological bulk drug substance (BDS) at WuXi Biologics facility in Louth. The Cleaning Validation Engineer will validate/qualify cleaning processes in accordance with regulatory requirements and support, follow and implement company manufacturing standards policies and procedures. The position is accountable for timely completion of cleaning validation related milestones, with particular emphasis on cleaning validation for a multi-product drug substance manufacturing facility.

Essential Duties and Responsibilities

• Develop and implement cleaning strategies for Clean in Place (CIP) and Clean Out of Place (COP) systems.
• Ensure following EudraLex GMP guidelines.
• Lead cleaning validation projects for media, buffer, upstream and downstream equipment trains.
• Collaborate closely with colleagues within the Process Engineering and Validation team and cross functional departments (QA, Manufacturing, Automation and QC).
• Author and review cleaning risk assessments, technical protocols and reports and supporting documentation as required.
• Own the PEV procedures and plans associated with cleaning validation activities.
• Prioritise cleaning validation activities in line with the project schedule.
• Implement product change over assessments.
• Identify requirements for laboratory studies/trials to support cleaning validation activities and to consult closely with manufacturing/QC to oversee the design and execution of studies (as required).
• Identify and implement improvements where feasible to cleaning processes.
• Lead the execution of cleaning trials and studies on the manufacturing floor at commercial scale.
• Temporary shift working may be required during periods of engineering batch and validation batch execution.
• Provide on the floor support for troubleshooting cleaning related issues and lead manufacturing investigations into Cleaning Validation deviations.
• Serve as a subject-matter expert on cleaning validation activities during regulatory agency inspections.
• Will be flexible to take on additional tasks and responsibilities at the discretion of the Process Engineering and Cleaning Validation Lead.
• Will function as a role model for the Engineering function and the wider organisation in adherence to the WuXi corporate core values and PROUD culture.

Technical Competencies

• Experience of cleaning validation for drug substance and/or drug product processing equipment in a multiproduct facility.
• Experience in troubleshooting cleaning and cleaning validation challenges and providing solutions for GMP manufacturing.

Experience

• A minimum of 8 years cleaning validation experience leading cleaning validation programmes in multiproduct facilities.
• Knowledge and experience with facility start-up projects (brown field or green field) is advantageous.
• Experience operating in a fully automated Delta V facility.
• Excellent communication skills including computer literacy and ability to work independently and in a team.
• Thorough knowledge of current Good Manufacturing Practices (cGMP).
• Familiarity with Chromatography and Ultra filtration production operations is desired.

Qualifications

• BEng or BSc in Chemical / Process engineering or relevant science discipline is required.
• A postgraduate qualification in an engineering or scientific discipline would be advantageous.
• A qualification in project management would be advantageous.

Behavioural Competencies

• Strong leadership competencies with demonstrated management skills.
• Good people skills coupled with demonstrated ability to collaborate effectively across functions and sites.
• Ability to present and successfully defend technical and scientific approaches in both written and verbal form.
• Comfortable working in a fast-paced environment and able to adjust workloads based on changing priorities.
• Results oriented, with the ability to manage multiple priorities in a short period of time.
• Engage cross functionally in conjunction with a site-based team.
• As we extend our global reach, we need colleagues interested in change, in challenge, and in building a new future together. Reach beyond yourself and discover your true potential

If you have the ability to thrive in a dynamic and fast-paced environment and feel that the moment has come for you to be part of such an exciting journey towards accomplishing our vision - Any drug can be made, and any disease can be treated - don't miss out on this opportunity to join us and reach beyond yourself and discover your true potential.  Apply now

Would you like to know more before you apply? Please visit us at

WuXi Biologics is an equal opportunities employer.

We're seeking a skilled Validation Engineer to join a leading global biopharmaceutical company. In this role, you will be responsible for ensuring that systems, equipment, and processes meet regulatory standards and operate reliably throughout their lifecycle. You'll collaborate cross-functionally with Quality, Engineering, and Manufacturing teams to support validation activities in a GMP-compliant environment.

Key Responsibilities:
The following activities will be included as part of your role:

• Executing FAT/SAT/IOQ protocols including generation of protocols and reports.
• Designing, executing and reporting on validation studies for equipment, systems and processes.
• Ensuring validation studies are managed in conjunction with all required Sanofi standards and legal requirements (Health & Safety, cGMP, construction, environmental etc.)
• Providing technical interpretation and guidance of current US FDA and EU validation requirements for aseptic processing, lyophilisation, sterilisation and depyrogenation
• Ensuring that the validation status of equipment and systems are in compliance with cGMP at all times
• Maintaining validation documentation through the validation lifecycle
• Participation in external regulatory inspections
• Support Site Change Control process

Education, Skills & Qualifications:

• Degree in Science (Chemistry, Micro. or Pharmacy preferred) or Engineering Chemical/Mech/Elec)
• 3-5 years' experience working in a Healthcare manufacturing environment – ideally part of which would be in the pharmaceutical sector.
• Capable of troubleshooting validation issues associated with projects, process development etc.
• Competent technical knowledge of pharmaceutical plants.
• Previous validation/product development experience would be highly advantageous for the role.
• Knowledge of Process Validation regulations, current process validation and technical transfer industry practices, and experience of interpretation and application of guidelines and regulations.
• Knowledge of requirements for of GAMP, ISPE Baseline guides.
• Knowledge of steam and dry heat validation publications such as AAMI/ANSI, PDA and ISO guidelines.
• Full understanding of relevant quality and compliance regulations
• Able to execute projects to plan.
• Good knowledge of quality management systems.
• Good communication skills at organisation, team and individual levels.
• Ability to use MS Project and SPC packages an advantage
• Understands KPI's for the site.
• Previous Equipment knowledge for example pack lines, Autoclaves, Isolator Technology and fill lines would be an advantage.

JARU is a dynamic and growing food business with operations across a production kitchen, restaurant, and food market. We are committed to delivering high-quality retail food products while maintaining the highest hygiene and safety standards. We're currently seeking a Quality Assurance Specialist to join our team and oversee food safety, hygiene, and compliance practices across all our locations.

Key Responsibilities

• Work closely with the production kitchen team to ensure all retail products meet food safety and quality standards
• Manage and maintain the HACCP system, including documentation and implementation across the production kitchen, restaurant, and food market
• Monitor hygiene records and ensure full compliance with food safety regulations and company standards
• Conduct regular audits across all sites (production kitchen, restaurant, and food market)
• Train and support kitchen staff in food safety procedures and hygiene best practices
• Identify risks and areas for improvement, and implement corrective actions
• Liaise with health and safety authorities and external auditors as needed

Requirements

• Minimum 5 years of kitchen experience, ideally in a supervisory or quality-focused role
• Strong understanding of HACCP, food safety regulations, and hygiene standards
• Excellent organizational and documentation skills
• Confident in conducting audits and addressing non-conformities
• Able to work independently and collaboratively across different teams
• Fluent in English (spoken and written)

Desirable (but not essential)

• EU Category B (van) driving license – for site visits and audits
• Previous experience in a QA or compliance role within the food industry
• Knowledge of local food safety legislation and inspection processes

What We Offer

• Opportunity to play a key role in a growing food business
• Collaborative work environment with a focus on quality and innovation
• Staff discounts, meals on duty, on-site parking

Job Type: Full-time

Pay: From €17.00 per hour

Benefits:

• Employee discount
• On-site parking
• Sick pay

Work Location: In person

Purpose
The Plant Technical Quality Assurance (PTQA) Specialist is a senior position within the QA function which will typically report to a QA Manager and will be required to be a Subject Matter Expert in their assigned area of responsibility.

Responsibilities

• Act as Quality point of contact and decision maker during New Product Introductions, Technology Transfer and Process Validation activities for Aseptic products, ensuring that all activities meet Client and regulatory expectations.

• Quality review and approval of Process Development and Validation documentation

o Technical transfer documents

o Validation Protocols, executed validation documents and reports

• Provide Quality direction and input at Change Control and Deviation Review Boards and assume QA oversight of change control and Deviation/CAPA records; ensuring scope of record is clear and implementation activities are robust and timely.

• Perform all activities in compliance with Client safety standards and SOPs

In line with business requirements, these responsibilities may expand or otherwise include additional areas of responsibility which are not described in this specification but are associated with the role

Requirements

• University degree. Science or Engineering related discipline preferred.

• Understanding of principles of Validation and New Product Introduction

• Experience in aseptic manufacturing

• Relevant experience (7yrs +) working in the pharmaceutical or biotechnology industry as a Subject Matter Expert providing overall quality direction and oversight for key functional areas (i.e. Process Development, Validation, Manufacturing)

• Experience in change control, non-conformance, corrective and preventative actions, and validation practices.

• Ability to operate across functional boundaries, both internal and external.

• Ability to work independently and remotely with minimum direct supervision.

• Critical thinking skills.

• Strong organisational, communication, coordination, and meeting facilitation skills.

• Independent, self-motivated, organized, able to multi-task in project environments and skilled in communication and collaboration.

• Team player prepared to work in and embrace a team-based culture that relies on collaboration for effective decision-making.

Global Operations

ADSEO Quality Assurance - French (12 Month Fixed-Term Contract)

Location

:

Dublin

Employment Type

:

Regular

Job Code

:

A

Responsibilities

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.

They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.

Content that QA interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with current cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Fluency in French is required as the role requires communication with French markets, fluency in English is also required as it is the working language.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualifications

• Bachelor's degree and above or equivalent working experience in a short video product user industry.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
• Familiarity with Microsoft Office Suite (PPT / Excel / Word).
• Familiarity with machine learning and content understanding.
• Solid presentation, communication and interpersonal skills.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Quality Manager – Award-Winning Food Manufacturer

An award-winning Irish food manufacturing company, renowned for its commitment to excellence and innovation, is seeking a
Quality Manager
to join its growing team. With a reputation for producing high-quality products using the finest ingredients, the business prides itself on maintaining the highest standards of food safety, quality, and compliance.

About the Role:

This leadership role is central to ensuring that all products consistently meet food safety, regulatory, and customer requirements. You will oversee all aspects of quality management and technical compliance across the site.

What we offer:

• Location: Co. Cavan
• Working Hours: Monday to Friday, 8:00am-4:30pm (No Weekends)
• Salary: €50'000 DOE
• Full-Time Permanent Position

Key Responsibilities

• Lead and manage the company's Quality Management System, ensuring compliance with HACCP, BRC, and customer standards.
• Coordinate and conduct internal audits, staff training, and site inspections.
• Oversee product quality and food safety, including the review and approval of labels and artwork in line with food legislation.
• Investigate customer complaints, identify trends, and drive corrective and preventative actions.
• Act as the primary contact for external audits and regulatory inspections.
• Monitor production performance and implement continuous improvement initiatives.
• Manage environmental testing programmes and ensure ongoing compliance.
• Support Health & Safety activities throughout the business.
• Stay current with changes in food safety legislation and update systems accordingly.

About You

• Food Science Degree or Degree in a related field.
• Proven experience in a quality or technical management role within the food manufacturing sector.
• Strong knowledge of HACCP, BRC, and relevant food legislation.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple projects, prioritise effectively, and meet deadlines.

Apply Today

Quality Assurance Senior Specialist (Contract – Dundalk, On-site)

Pay Rate:
€29.44/hr – €52.05/hr

We are seeking a
QA CSQ/CQV Specialist (Contractor/Consultant)
to provide oversight of validation activities, ensuring compliance with cGMP, regulatory requirements, and SOPs. This role supports commissioning, qualification, and validation (CQV) activities during facility start-up and transition to commercial operations.

Key Responsibilities

• Provide QA oversight of validation/qualification activities for facilities, utilities, equipment, computerized systems, cleaning, processes, storage areas, CTUs, and shipping.
• Review and approve validation documentation (URS, risk assessments, protocols, reports) to ensure compliance with SOPs and acceptance criteria.
• Ensure deviations, investigations, and change controls during validation activities are properly managed with QA oversight.
• Review SOPs related to qualification/validation activities.
• Support audits, regulatory inspections, and ensure validation readiness.
• Maintain compliance with EU/FDA cGMP, ISO, and industry standards (GAMP, ISPE, ASME, BPE).
• Coordinate QA validation activities to meet project timelines.
• Manage and support QA validation team performance, recruitment, and training.

Qualifications & Experience

• B.Sc. or B.Eng. in Science or Engineering (e.g., Biochemistry, Chemistry, Engineering).
• Experience in QA/Validation in biologics, pharma, or medical device manufacturing (FDA/EU regulated).
• Strong knowledge of validation requirements in cGMP environments.
• Familiar with root cause analysis tools (Ishikawa, FMEA, 5 Whys).
• Strong planning, problem-solving, and critical thinking skills.
• Ability to work independently in a fast-paced, cross-functional environment.

Niche Skills (Preferred/Recommended)

• CQV Oversight
  – commissioning & qualification for start-up facilities.
• Validation Expertise
  – facilities, utilities, equipment, cleaning, computerized systems.
• Regulatory Knowledge
  – EU GMP Annex 15, FDA 21 CFR Part 11, ISO, GAMP 5.
• Quality Systems
  – deviations, CAPA, change control, audit readiness.
• Risk Management Tools
  – FMEA, Ishikawa, fault tree analysis.
• Technical Documentation
  – URS, validation master plans, IQ/OQ/PQ protocols.

Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community

Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.

They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role.

What will I be doing:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.

• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.

• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.

• Perform daily audits and provide analysis of errors and feedback to respective teams.

• Compile & deliver regular performance data reports to SME & management teams as required.

• Conduct regular RCA escalations through the relevant process.

• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.

• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.

• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

• Be able & willing to support or backfill temporary gaps in market support.

• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.

• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

• Design/help to design a training plan and implement it according to the timeline

• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications
Minimum Qualifications

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.

• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.

• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.

• Fluent in Italian is required as the role requires communication with Italian markets, fluent in English is also required as it is the working language.

• Comfortable reporting to, or collaborating with, a broad range of XFN partners.

• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualifications

• Bachelor's degree and above or equivalent working experience in a short video product user industry.

• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.

• Familiarity with Microsoft Office Suite (PPT / Excel / Word).

• Familiarity with machine learning and content understanding.

• Solid presentation and communication skills.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.