22 Windows Server jobs in Ireland

Windows Server Administrator

Dublin, Leinster €50000 - €75000 Y Intellect

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Job Description

Wintel Server Engineer / Administrator - Onsite

Contract Details:

  • Initial Term: 2 years
  • Possible Extensions: Up to two additional 12-month periods
  • Maximum Duration: 4 years total

Overview:

We are seeking an experienced Wintel Server Engineer / Administrator to provide direct support to onsite and remote IT users. The role requires strong technical expertise, proactive problem-solving, and a commitment to delivering excellence in customer service, data protection, and confidentiality.

Key Responsibilities:

  • Provide support to users for equipment, network, internet, and other technical issues via phone or email.
  • Manage and resolve all calls logged through the IT Helpdesk ticketing system.
  • Manage relationships with suppliers and external IT service providers, including technical escalations to vendors as required.
  • Ensure IT service delivery meets high standards of customer service, data protection, and confidentiality.

Required Skills & Experience (minimum 5 years):

  • Microsoft Windows Server administration, including Active Directory Group Policy Management.
  • Microsoft Exchange Online administration.
  • Microsoft Office 365 administration and management.
  • Microsoft Windows 11 Enterprise – customised deployment and support.
  • Microsoft Endpoint Configuration Manager (formerly SCCM).
  • Veeam Backup and Replication V12.x.
  • Veritas Backup Exec.
  • Veritas Desktop and Laptop (DLO) administration.
  • Cisco Umbrella (Open DNS) administration and management.
  • Checkpoint firewall administration.
  • Wireless technologies, including configuration of wireless access points and switches.
  • Security issues and protocols relating to wireless and endpoint infrastructure.

Desirable Qualifications:

  • Microsoft certification to MCSA level or higher.
  • Microsoft Azure certification.
  • Qualification in IT service delivery frameworks (e.g., ITIL or equivalent).
  • Advanced computer literacy, particularly with Microsoft Windows 11 Enterprise and Microsoft Office 365.

Job Type: Fixed term

Contract length: 24 months

Pay: Up to €75,000.00 per year

Application question(s):

  • Are you interested in this senior role? The position requires VMware Certified Professional (VCP) or equivalent, Microsoft Certified Solutions Expert (MCSE) or equivalent, and at least five years' experience with Microsoft 365, backup, and security technologies. Candidates must have a minimum of 5 years' relevant experience and valid work authorization for at least 2 years to cover the full contract period. Please note that this position is not suitable for students or holders of Stamp 1G permits.

Work authorisation:

  • Ireland (required)

Location:

  • Dublin City Centre, CO. Dublin (preferred)

Work Location: In person

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Windows Server Engineer

Leinster, Leinster €60000 - €120000 Y Fruition Group Ireland

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Job Description

Senior Windows Engineer

My Dublin based client is looking for a Windows Server Engineer for a contract role that could last 2 years but initially 6 month start. This is a day rate contract and the client is looking for a solid 2nd level with some 3rd level System Server admin skills. The role is pretty much remote working but the client is Dublin based.

Key Skills:

  • Windows servers server management experience.
  • Windows 2008R2 up to Cluster management experience.
  • Strong server administration experience required (2nd Level with some 3rd level needed).
  • Network infrastructure experience including storage, traffic management, DNS, Infoblox, Active Directory interactions
  • Support, design and implement infrastructure technologies and solutions. These can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions.
  • Basic coding and scripting - You can talk to developers as well as translate BL need to the development needs and environment.
    Some SQL query experience is essential.
  • Understand security, accessibility and version control.
  • Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You can take full accountability for the actions taken and decisions made. You can understand and identify problems, analyzing and helping to identify the appropriate solution. You can classify and prioritize problems, document their causes and implement remedies. Level 1, 2 and 3 issues.
  • DR planning/exercises as well as maintenance of Service Continuity Plans, BCP exercises and input into the BCP processes and plans
  • On call support and Production application support to prioritize app outages, client outages
  • Proactive lifecycle best practices
  • Change management processes
  • Incident management and escalation for single users or client issues
  • Performance monitoring
  • Vendor management - access, training, certificates and licenses
  • Ability to work across the board with other security, storage, system architecture and other infrastructure groups
  • Communication skills. Interact with a wide array of people and personalities, including non-technical managers and business analysts. Communicate effectively, both orally and in writing, to express and present ideas clearly and concisely.

Desirable:

  • VSphere knowledge including SRM - advantageous
  • Citrix knowledge - advantageous
  • Firewall rule maintenance for applications

Educational Requirements

  • Third level degree or good Certifications.

HOW TO APPLY:

If you are interested in this role – please Apply for this role with your updated CV

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Windows Server Engineer

Leinster, Leinster €60000 - €80000 Y Intellect

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Job Description

Wintel Server Engineer / Administrator - Onsite

Contract Details:

  • Initial Term:
    2 years
  • Possible Extensions:
    Up to two additional 12-month periods
  • Maximum Duration:
    4 years total

Overview:

We are seeking an experienced
Wintel Server Engineer / Administrator
to provide direct support to onsite and remote IT users. The role requires strong technical expertise, proactive problem-solving, and a commitment to delivering excellence in customer service, data protection, and confidentiality.

Key Responsibilities:

  • Provide support to users for equipment, network, internet, and other technical issues via phone or email.
  • Manage and resolve all calls logged through the IT Helpdesk ticketing system.
  • Manage relationships with suppliers and external IT service providers, including technical escalations to vendors as required.
  • Ensure IT service delivery meets high standards of customer service, data protection, and confidentiality.

Required Skills & Experience (minimum 5 years):

  • Microsoft Windows Server administration, including Active Directory Group Policy Management.
  • Microsoft Exchange Online administration.
  • Microsoft Office 365 administration and management.
  • Microsoft Windows 11 Enterprise – customised deployment and support.
  • Microsoft Endpoint Configuration Manager (formerly SCCM).
  • Veeam Backup and Replication V12.x.
  • Veritas Backup Exec.
  • Veritas Desktop and Laptop (DLO) administration.
  • Cisco Umbrella (Open DNS) administration and management.
  • Checkpoint firewall administration.
  • Wireless technologies, including configuration of wireless access points and switches.
  • Security issues and protocols relating to wireless and endpoint infrastructure.

Desirable Qualifications:

  • Microsoft certification to MCSA level or higher.
  • Microsoft Azure certification.
  • Qualification in IT service delivery frameworks (e.g., ITIL or equivalent).
  • Advanced computer literacy, particularly with Microsoft Windows 11 Enterprise and Microsoft Office 365.
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Senior IT Windows Server Engineer

Limerick, Munster €60000 - €80000 Y Adecco

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Job Description

Job Title: Senior IT Systems Engineers (Windows Server)

Location: Field and office based - Co. Tipperary & Co. Limerick

Employment Type: Permanent

Company Vehicle: Provided

We also have another role to service clients in Athlone and Mullingar areas - 50% remote role.

Step into a role where your expertise truly matters.

We're looking for driven Senior IT Systems Engineers to join a growing team that values hands-on problem solving, client collaboration, and delivering real-world infrastructure solutions.

This is more than just a technical role-it's an opportunity to take ownership, work independently, and be the trusted expert clients rely on. If you enjoy variety, autonomy, and making a visible impact, this is the role for you.

What You'll Be Doing:

Installing and supporting client systems-servers, desktops, laptops, and cloud services

Managing Windows Server environments and virtual platforms (Hyper-V, VMware)

Supporting Microsoft 365, Azure, and network infrastructure

Troubleshooting issues both remotely and on-site

Delivering projects with precision and professionalism

Keeping documentation clear and up to date

What You'll Bring:

A 3rd-level qualification in IT or equivalent experience

Strong technical knowledge and client-facing confidence

Expertise in Windows Server, Active Directory, virtualisation, and networking

Excellent communication and problem-solving skills

A full, clean driving licence

Why This Role?

Permanent position with a company vehicle

Work across varied environments with real responsibility

Be part of a team that values your input and initiative

Travel within your region and enjoy a dynamic workday

Please note: Candidates must be based in Ireland. Sponsorship is not available.

If you're ready to take the next step in your IT career and want a role that challenges and rewards, we'd love to hear from you.

Adecco is acting as an Employment Agency.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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system administrator

Dundalk, Leinster €45000 - €55000 Y Relatech SPA

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Job Description

Are you ready to innovate, grow, and collaborate?

Welcome to the heart of the Digital Renaissance.

We are Relatech, an Italian tech company founded in 2001, now operating across 14 locations in Italy and abroad. We are the beating heart of an ecosystem that delivers both technological and human value to businesses.

With 800+ professionals and advanced expertise in Cloud , Cybersecurity , AI , AR/VR , IoT , and Blockchain , we build end-to-end solutions that create real-world impact.

At the core of our vision is the individual. We democratize technology to enhance accessibility and build a more inclusive and sustainable future.

SYSTEM ADMINISTRATOR:

What You'll Do

We are looking for an experienced System Administrator with expertise in virtualized environments, Linux, and automation, to join the Facility Management department while also providing operational support to the Application Management department. This profile will play a key role in managing IT infrastructure and application environments.

Technical Skills

At least 5 years of previous experience in a similar role

Administering and optimizing VMware vSphere/vCenter and Nutanix AHV environments

Managing backups and disaster recovery with VEEAM

Administering Linux systems (RHEL/Ubuntu): patching, securing, and performance monitoring

Automating deployments and configurations using Ansible

Managing containers with Docker in CI/CD environments

Supporting application teams with patching and upgrade operations

Working on SQL and Oracle databases (operations, maintenance)

Monitoring infrastructure health and handling incidents

Preparing technical documentation, procedures, and recovery plans

Where I will be: Luxembourg

Soft Skills & Attitude

Strong troubleshooting and problem-solving abilities

Good communication and interpersonal skills

Detail-oriented and organized

Team player with willingness to learn

Ability to work in a structured, compliance-driven environment

What We Offer

A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

Discover more about us #BTO

Explore our world

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System Administrator

Leinster, Leinster €60000 - €80000 Y FINEOS

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Job Description

Systems Administrator

FINEOS is seeking a highly skilled Systems Administrator with a strong focus on enterprise backup and recovery, particularly using Commvault. This hands-on role is part of our global IT Operations team, supporting a dynamic and expanding IT environment. You'll be instrumental in ensuring data integrity, system resilience, and compliance across our infrastructure. It will also involve managing, monitoring, maintaining some of our key systems and ensuring end users remain compliant within existing IT Policies.

The post holder will be required to demonstrate exceptional organisational and management skills, possess strong technical and problem-solving skills and be fully customer focused. The ability to communicate and foster good working relationships internally and externally is crucial to this role.

FINEOS people are customer-centric, team players and high achievers. Our environment is built on trust and collaboration, where we challenge positively, innovate and collaborate to deliver great results.

Responsibilities
:

  • This role is very much "hands on" and will comprise of mainly systems and software support and administration across multiple FINEOS sites.
  • Primarily focused on 2nd line support, but the ideal candidate should also be proficient in O365 with extensive knowledge in the management of various M365 platforms (Exchange Online, Teams, OneDrive, SharePoint)

Commvault responsibilities:

  • A working experience of Commvault is essential with a primary focus on backup and recovery operations.
  • Manage, monitor, and maintain Commvault 11 infrastructure across multiple sites and cloud environments.
  • Design and implement backup strategies, retention policies, and disaster recovery procedures.
  • Troubleshoot and optimize backup jobs, storage policies, and deduplication processes.
  • Collaborate with internal teams to ensure data protection compliance and restore readiness.
  • Management of Azure and AzureAD is a must and experience with Azure Virtual Desktop infrastructure highly desirable.
  • The role requires significant problem-solving skills which will involve liaising with internal and / or support personnel and with other organizations such as customers and suppliers.
  • Mainly working with Windows and Backoffice applications including (but not limited to) Windows Server 2019 / 22 / 25, Active Directory administration, Windows 10 / 11 desktop troubleshooting, Office365 suite, IP Networks basics.
  • The role will entail direct interaction with FINEOS staff / teams worldwide and requires the ability to deal with support issues in a timely, professional and courteous manner.
  • Working within a VMware virtual environment the ideal candidate will have experience of VMware 7 (and above).
  • Active participation and input into various IT projects.

Technical Requirements
:

The ideal candidate will have experience of most of the following:

  • Win 10 / Win 11 - Desktop
  • Commvault 11: Deep hands-on experience with backup infrastructure, policies, and troubleshooting.
  • Backup Methodologies: Proven knowledge of backup lifecycle, offsite replication, and recovery testing.
  • 2016 / 2019 / 2022 / 2025 – Server / Microsoft AD, DNS, DHCP management
  • Experience of the full Microsoft 365 suite and overall management essential

(to include underlying security principles)

  • Experience of Exchange / M365 / EntraID end user administration essential
  • Experience with DELL hardware preferred.
  • SAN / NAS experience (Pure Storage)
  • SCCM / WSUS / AutoPilot / InTune management
  • Familiarity with Linux / Apple / Android systems and related technologies
  • Manage and maintain security policies and procedures to safeguard systems and data.
  • Address vulnerabilities and ensure systems comply with best practices and regulations.
  • Corporate Antivirus / EDR management
  • Azure Technology stack
  • Ability to Automate and Script procedures (PowerShell, CLI, PowerCLI)
  • Experience with various networking technologies – (Routers, Firewalls, Switches, VPN, Wi-Fi Networks)
  • VMware / Hyper-V virtualization experience
  • Knowledge of Unix /Linux desirable

Professional Experience:

  • Ideally the candidate must have at least 5+ years' relevant experience in supporting and troubleshooting mainly Microsoft products / operating systems.
  • Proven problem-solving ability in IT support including hardware, software and networking is essential.
  • Exceptional organisational and interpersonal skills required.
  • Strong analytical skills
  • Excellent verbal and written communication skills.
  • Ability to speak the English language proficiently, both verbally and in writing
  • Ability to work with minimal supervision and on one's own initiative, as well as being an active and contributing part of a team.
  • Ability to pick up new concepts quickly.
  • Proven time management skills and ability to meet tight deadlines.
  • Must be self-motivated and enthusiastic.
  • Information Technology Industry certification a distinct advantage e.g. Microsoft, Cisco, RedHat, VMware, CommVault, etc.

The Candidate

  • Decisive, dynamic, and capable of delivering to a high standard level of support, able to work with/under any constraints that may be in place.
  • Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction.
  • Strong troubleshooting and communications skills are an absolute necessity
  • Capable of adjusting their approach for the varied staff supported

Process oriented with great attention to detail.

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Sales System Administrator

Ulster, Ulster €40000 - €60000 Y Alila Hotels

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Job Description

Organization- Alila Mayakoba
Summary
The Sales Systems Administrator plays a vital role in supporting the success of the Sales & Marketing team by managing the operation, maintenance, and optimization of the hotel sales systems and databases. This individual ensures the accurate and timely handling of sales leads, reporting, and system performance to drive productivity and revenue growth.

Responsibilities:

  • Running Booking Reports and ensuring sales managers have up to date decision dates, booking grades and closing comments.
  • Support DOSM to ensure all tentative 3-5 have revenues loaded in rooms/catering for forecasting purposes.
  • Sales System management and update (Envision)
  • Assigning and/or distributing group and catering quotas.
  • Actualizing of all group bookings with Opera Report backups on a regular and consistent basis. All monthly actuals must be completed by the final day of the month.
  • Completing backup forms and entering any earned Cancellation or Attrition payment information once verified and approved by the appropriate people.
  • Entering Groups and Catering budgets into MIPS Annually.
  • Management of Vacation and Payroll system on behalf of the team.
  • Management of travel logistics for DOSM and other key selling positions.
  • Expense report assistance.
  • Additional reporting responsibilities

Qualifications

  • Bachelor's degree in Business, Hospitality Management, or a related field preferred but not required.
  • 2+ years of experience in sales administration, sales operations, or systems support, preferably in a hospitality setting.
  • Strong analytical, organizational, and communication skills.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and hotel systems (Delphi, etc.).
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Staff System Administrator

Leinster, Leinster €90000 - €120000 Y ServiceNow

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Working closely with the Global ServiceNow Team, they will help deliver seamless operational support to German customers. Experienced systems engineer with 6+ years in Linux environments. Skilled in performance tuning, cloud infrastructure, scripting (Bash, Python, etc.), and high availability. Strong problem-solving, communication, and leadership abilities.Key responsibilities include network and system administration, database management, and DevOps operations—ensuring a stable, secure, and scalable infrastructure aligned with evolving business needs.

Role responsibilities:

  • Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience.
  • Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
  • Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
  • Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
  • Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
  • Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
  • Troubleshoot database backup and restore failures as well as perform database migrations.
  • Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and mo

Qualifications

Strong background in systems architecture and engineering, an understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, database, web and application servers. Prior experience in software development/engineering, release management/develops and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must.

Other requirements:

  • 6+ years' experience building and maintaining Linux-based systems
  • Substantial experience working on systems which deal with one (or more) Relational Database technologies: MariaDB, Oracle or PostgreSQL.
  • Strong problem-solving and critical thinking skills.
  • Investigate and discover on your own, being self-driven and accountable.
  • Strong experience with database/system performance analysis, capacity sizing and optimization
  • An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
  • Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
  • Is comfortable designing, authoring, testing, and debugging code in a popular systems languages: Bash, Python, Ruby, Perl.
  • Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
  • Familiarity with virtualization and cloud infrastructure technologies.
  • Candidate must have excellent communication skills and work well in a collaborative team environment.
  • Ability to work on-calls if required .
  • Ability to travel to our customer site

Due to the nature of the role and regulatory requirements for this role, only candidates who are EU citizens can be considered.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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Linux System Administrator

Leinster, Leinster €45000 - €80000 Y Auxilion

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Job Description

Linux Systems Administrator

We are seeking a skilled and self-motivated Linux Systems Administrator with over 4 years of hands-on experience managing Red Hat/Fedora and Ubuntu systems in self-hosted environments. The ideal candidate will have a deep understanding of Linux system internals, automation, scripting, and containerization technologies.

You will be responsible for maintaining, securing, and optimizing Linux-based systems, supporting development and production environments, and resolving complex system-related issues. You will also be responsible for actioning User based tickets on a daily basis.

This is a critical role that supports the core infrastructure of our organization

Position Responsibilities:

  • Administer and support Linux servers (Red Hat/Fedora and Ubuntu) in self-hosted environments.
  • BAU tickets- Action tickets and user requests in this space.
  • Maintain up to date patching on the OS servers and applications
  • Monitor and troubleshoot services and system performance using tools such as systemd, cgroups, SNMP, SMTP, and more.
  • Create and maintain shell scripts for automation and system management using BASH.
  • Manage SSL/TLS configurations, including the installation and renewal of SSL certificates.
  • Deploy and manage containerized applications using Docker.
  • Configure and optimize web servers such as Apache and Nginx.
  • Identify, diagnose, and resolve complex system issues in a timely manner.
  • Collaborate with other IT and development teams to ensure system reliability and scalability.
  • Maintain documentation related to system configuration, procedures, and infrastructure.

Technical Competencies:

  • Bachelor's Degree in an IT Subject
  • 4+ years of experience with Red Hat/Fedora and Ubuntu Linux systems in self-hosted environments.
  • Strong understanding of systemd, cgroups, SNMP, SMTP, and other key Linux services.
  • Proficiency in BASH scripting.
  • Experience handling SSL/TLS and managing SSL certificates.
  • Containerization experience with Docker.
  • Experience configuring and maintaining Apache and Nginx web servers.
  • Strong analytical and problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Preferred Qualifications
  • Familiarity with other scripting languages (e.g., Python, Perl).
  • Experience with automation tools (e.g., Ansible, Puppet, or Chef).
  • Exposure to monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
  • Basic networking knowledge and firewall configuration.
  • Previous experience in a Public Sector environment, where Oracle, Windows and Linux Operating systems are used would be a distinct advantage but not essential.
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Junior System Administrator

Cork, Munster €45000 - €60000 Y Auxilion

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Job Description

Junior System Administrator

Place of work:
On-site – City Gate, Cork /
Duration:
Permanent /
Hours of work:
Monday to Friday – Office Hours.

About the Company and the Role:

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the organisation, you will work directly on a client site, working closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organisation, we offer all our employees access to an online training platform, career progression and a supportive environment.

In this role, you will work directly on a client site in Cork as a member of a wider managed services team across Ireland. In addition to responding to escalated cases from Level 1 & 2, our Level 3 typically utilise enterprise monitoring toolsets to monitor and manage core operating systems, applications, network devices, server hardware, user workstations, storage, virtualisation infrastructure, and hosts where applicable

Position Responsibilities:

Day-to-day Support:

  • Provide on-site 3rd-level support to the service desk and on-site engineers to enable the successful resolution of infrastructure-related incidents.

Problem Management:

  • Problem and opportunity identification
  • Root cause analysis for escalated incidents, with a view to minimising both the frequency of specific incidents but also their resolution time
  • Apply major incident process. Complete major incident reports when requested.

Ongoing Maintenance:

  • Certificate management / Checking license expiries / cert expiries
  • Firewall and anti-spam support
  • Maintain software licenses and maintenance for any antivirus and web filtering administration and monitoring software procured by the client
  • Maintain and troubleshoot backup infrastructure to ensure successful completion of nightly, weekly, and monthly scheduled jobs
  • Review success and failure of backups and where a backup has failed, identify root cause and fix
  • Confirm capacity of environment and take action where threshold breach is predicted (e.g. disk space, CPU usage etc.)
  • Amend job schedules (in accordance with the client's change policy)
  • Assessment of new technology including hardware and software
  • Ensure maintenance & support contracts with third party vendors are kept up to date including engagement with the client's Procurement team to procure new hardware and software
  • Liaising with 3
    rd
    party support Vendor to package new applications, test new feature releases, apply security updates to Servers, etc.

Project Support:

  • Provide support to the project team during certain infrastructure projects

Disaster Recovery / Business Continuity:

  • Execute disaster recovery strategy during the client's DR testing, as required
  • Update existing disaster recovery strategy in accordance with the client's DR review
  • Make recommendations for improvement disaster recovery processes
  • Create run book for DR testing or DR activation

Knowledge Management:

  • The Level 3 support team will be responsible for maintenance of the Knowledge base for Level 3 support services. The Knowledge base will be stored on the Customer's infrastructure or within the ITSM solution.

Technical Competencies:

  • Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols
  • Key requirements include

Exchange server administration

Working knowledge of O365 administration

Virtualisation products (Hyper-V and VMWare)

SCCM

Windows 10/11

Microsoft Office suites

Laptop, Desktop and Peripheral Hardware

Mobile devices (iOs, Android)

Intune, Company portal and Microsoft Authenticator

MS Active Directory

  • Additional skills include

Networking

MacOS

ServiceNow experience

Business Competencies:

  • KPI Reporting: Ability to conduct weekly/monthly reporting and perform trend analysis.
  • Process Documentation: Proven expertise in drafting and implementing process documentation.
  • Resource Management: Skill in scheduling and managing allocated resources effectively.
  • Team Morale and Efficiency: Ability to maintain team morale and efficiency, even during peak workloads and tight deadlines.
  • Performance Management: Competence in conducting performance reviews and managing team performance.
  • Mentoring and Training: Demonstrated skill in offering guidance, mentoring, and training to team members.
  • Leadership: Strong leadership skills with a focus on team development and collaboration.
  • Strategy Contribution: Ability to contribute to and influence strategies affecting the team.
  • Continuous Improvement: Championing and driving continuous improvement initiatives.
  • Team Advocacy: Skill in advocating for the team within the broader business context.
  • Commercial Acumen: Understanding of commercial aspects and business acumen.
  • Risk Management: Ability to identify, assess, and manage risks effectively.
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  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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