95 Workplace Engineer jobs in Ireland
Technical Support Engineer
SAP
Posted today
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
Cork, Munster
NetApp
Posted today
Job Viewed
Job Description
**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
1
Field Support Engineer
Dublin, Leinster
Cognizant
Posted today
Job Viewed
Job Description
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.
We're looking for dedicated, innovative and driven talent to join our expanding team.
We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin.
**Responsibilities:**
+ Troubleshoot field issues with hardware and communications set e.g. CHARMS,
+ cabling, I/O configuration, Ethernet Addressing
+ Support CM SATs throughout project commissioning and qualification phase
+ Complete system updates to correct issues identified under site change process
+ Provide Knowledge Transfer to site team on hardware setup and configuration
+ Liaise with site electrical contractor during investigations to identify root cause of issues and solutions
+ Co-ordination of tasks to ensure timely delivery
+ Communication of status with site team & management
**Requirements:**
+ 4 years + DeltaV experience, with previous site within the life sciences industries
+ A BSc/BEng/BA Degree or equivalent experience with advanced degree.
+ Experience designing and programming control systems with emphasis on DeltaV DCS.
+ S88 batch process control within the (Bio)Pharma sector.
+ Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams.
+ Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications.
+ Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc.
+ Experience with PLC, HMI, and SCADA an advantage.
+ Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11.
+ Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project.
To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today.
At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at or @cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.
We're looking for dedicated, innovative and driven talent to join our expanding team.
We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin.
**Responsibilities:**
+ Troubleshoot field issues with hardware and communications set e.g. CHARMS,
+ cabling, I/O configuration, Ethernet Addressing
+ Support CM SATs throughout project commissioning and qualification phase
+ Complete system updates to correct issues identified under site change process
+ Provide Knowledge Transfer to site team on hardware setup and configuration
+ Liaise with site electrical contractor during investigations to identify root cause of issues and solutions
+ Co-ordination of tasks to ensure timely delivery
+ Communication of status with site team & management
**Requirements:**
+ 4 years + DeltaV experience, with previous site within the life sciences industries
+ A BSc/BEng/BA Degree or equivalent experience with advanced degree.
+ Experience designing and programming control systems with emphasis on DeltaV DCS.
+ S88 batch process control within the (Bio)Pharma sector.
+ Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams.
+ Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications.
+ Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc.
+ Experience with PLC, HMI, and SCADA an advantage.
+ Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11.
+ Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project.
To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today.
At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at or @cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Designated Support Engineer
Cork, Munster
Broadcom
Posted today
Job Viewed
Job Description
**Please Note:**
**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
Your next adventure at VMware by Broadcom is only a click away!
At VMware by Broadcom, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.
**Job Description**
**Why will you enjoy this new opportunity?**
Are you passionate about learning new technology and solving complex problems for customers? Do you like to work as part of a team? Do you like to learn from others? Do you like to share your knowledge? if the answer to these questions is yes, then VMware by Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology to become an expert in the IT industry. We take great pride in helping our engineers to develop themselves and become experts in their chosen fields.
** **
**What are the performance outcomes over the first 6-12 months you will work toward completing?**
As a Level 3 Technical Support Engineer, you will be learning VMware by Broadcom vSphere technology to help our customers troubleshoot, understand, and overcome challenges in their complex environments.
+ First step in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
+ Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained.
+ You will engage regularly with VMware by Broadcom engineering team(s) to bring value to customers, and to resolve politically and technically escalated issues.
+ As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
+ Throughout this time, and your career at VMware by Broadcom, you will continue to develop through training, learning tools, research time and training days.
+ As you approach the 12-month period of your tenure, opportunities may emerge whereby you can begin to share your knowledge and experience with newer members of your team.
** **
**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
As a Level 3 Technical Support Engineer in VCF Division, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
+ Have 5+ years of industry experience in the Virtualization domain.
+ Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
+ Resolve customer queries while providing world class support to our customers.
+ Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
+ Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
+ Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
+ Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**What is the leadership like for this role? What is the structure and culture of the team like?**
+ The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company's values. Leadership is deeply invested in the teams' careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.
+ Leadership practices high ethical management and provides good work environment while being employee friendly
+ The core team comprises engineers at different levels (L1, L2 and L3) supporting VCF suite of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirement
+ The role will require the candidate to work Mon-Fri and flexibility to work in any shift
**.**
**Where is this role located?**
+ Fixed: this role is based out of VMware by Broadcom's Cork office.
VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware by Broadcom is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware by Broadcom are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware by Broadcom will not tolerate discrimination or harassment based on any of these characteristics. VMware by Broadcom encourages applicants of all ages. VMware by Broadcom will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .
**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
Your next adventure at VMware by Broadcom is only a click away!
At VMware by Broadcom, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.
**Job Description**
**Why will you enjoy this new opportunity?**
Are you passionate about learning new technology and solving complex problems for customers? Do you like to work as part of a team? Do you like to learn from others? Do you like to share your knowledge? if the answer to these questions is yes, then VMware by Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology to become an expert in the IT industry. We take great pride in helping our engineers to develop themselves and become experts in their chosen fields.
** **
**What are the performance outcomes over the first 6-12 months you will work toward completing?**
As a Level 3 Technical Support Engineer, you will be learning VMware by Broadcom vSphere technology to help our customers troubleshoot, understand, and overcome challenges in their complex environments.
+ First step in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
+ Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained.
+ You will engage regularly with VMware by Broadcom engineering team(s) to bring value to customers, and to resolve politically and technically escalated issues.
+ As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
+ Throughout this time, and your career at VMware by Broadcom, you will continue to develop through training, learning tools, research time and training days.
+ As you approach the 12-month period of your tenure, opportunities may emerge whereby you can begin to share your knowledge and experience with newer members of your team.
** **
**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
As a Level 3 Technical Support Engineer in VCF Division, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
+ Have 5+ years of industry experience in the Virtualization domain.
+ Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
+ Resolve customer queries while providing world class support to our customers.
+ Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
+ Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
+ Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
+ Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**What is the leadership like for this role? What is the structure and culture of the team like?**
+ The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company's values. Leadership is deeply invested in the teams' careers development and has a successful track record of ensuring the team is successful as a unit and ensuring the individual team members progress in their careers.
+ Leadership practices high ethical management and provides good work environment while being employee friendly
+ The core team comprises engineers at different levels (L1, L2 and L3) supporting VCF suite of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirement
+ The role will require the candidate to work Mon-Fri and flexibility to work in any shift
**.**
**Where is this role located?**
+ Fixed: this role is based out of VMware by Broadcom's Cork office.
VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware by Broadcom is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware by Broadcom are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware by Broadcom will not tolerate discrimination or harassment based on any of these characteristics. VMware by Broadcom encourages applicants of all ages. VMware by Broadcom will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .
This advertiser has chosen not to accept applicants from your region.
3
MES Support Engineer
Cork, Munster
Catalyx
Posted today
Job Viewed
Job Description
Catalyx is seeking a MES Support Engineer to join our team and work for our newly established team who are based on our customer site in Cork. Who We Are: Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes-globally-with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx's partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit . The Role: Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations. Responsibilities: Provide hands-on, onsite support for MES, SAP, and PI interface issues, with direct involvement in troubleshooting at the shop floor level. Troubleshoot MES-related incidents and service requests directly on the production floor, ensuring minimal disruption to operations. Participate in scheduled maintenance and ensure proper documentation of activities. Execute support and sustainment tasks in alignment with business and GMP compliance requirements. Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and general system access or performance concerns. Provide real-time shop floor support to Manufacturing, guiding end users on MES navigation, eBR execution, and optimal system use to promote self-sufficiency. Support change controls, CAPA processes, and integration of new product changes for GMBRs, MBRs, eBRs, and ESP across filling, inspection, and packaging operations. Assist with platform and server maintenance activities as the primary onsite resource, managing system administration and technical support needs. Engage actively with cross-functional project teams to build effective working relationships and ensure successful project execution. Participate in gathering and documenting MES system requirements through client interaction, workflow analysis, and documentation review. Contribute to fit-gap analysis between customer requirements and MES capabilities to inform system customization and enhancement. Support the design and rollout of MES solutions to replace paper-based or manual processes, such as batch records, weigh & dispense, warehouse management, and material tracking. Assist in testing MES systems and ensure readiness for deployment. Requirements: Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field. 3+ years of experience working with MES platforms in a GMP-regulated manufacturing environment. Experience with MES systems such as Werum PAS-X, Rockwell PharmaSuite, or Emerson Syncade is highly desirable. Why Join Catalyx? At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities. Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone. At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
4
Field Support Engineer
Dublin, Leinster
Cognizant Technology Solutions Ireland
Posted today
Job Viewed
Job Description
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin. Responsibilities: Troubleshoot field issues with hardware and communications set e.g. CHARMS, cabling, I/O configuration, Ethernet Addressing Support CM SATs throughout project commissioning and qualification phase Complete system updates to correct issues identified under site change process Provide Knowledge Transfer to site team on hardware setup and configuration Liaise with site electrical contractor during investigations to identify root cause of issues and solutions Co-ordination of tasks to ensure timely delivery Communication of status with site team & management Requirements: 4 years + DeltaV experience, with previous site within the life sciences industries A BSc/BEng/BA Degree or equivalent experience with advanced degree. Experience designing and programming control systems with emphasis on DeltaV DCS. S88 batch process control within the (Bio)Pharma sector. Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams. Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications. Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc. Experience with PLC, HMI, and SCADA an advantage. Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11. Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project. To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today. At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at or @cognizant.
This advertiser has chosen not to accept applicants from your region.
5
Breakdown Support Engineer
Athlone, Leinster
Collins McNicholas
Posted today
Job Viewed
Job Description
An excellent opportunity has arisen for an experienced Breakdown Support Engineer to join a well-established and long-standing engineering services company based in Mullingar, Co. Westmeath. This office based role involves providing technical support to the engineering team and liasing with customers on equipment breakdowns and technical queries. Key Responsibilities: Coordinate the day-to-day operations of the service department. Provide technical support to field service engineers and customers. Manage customer equipment breakdowns (Fanuc & Piovan experience is a distinct advantage). Liaise with principal partners to source support, parts, and schematics. Maintain and upload RAMS to customer portals. Manage calibration instruments and service documentation. Update machinery records in the software management system. Collaborate on service schedules and contribute to operational planning and budgeting. ?Requirements: Bachelor's degree in Engineering or related field (preferred). Minimum of 5 years experience in an engineering/manufacturing environment. Familiarity with plastics machinery (Fanuc & Piovan experience is a distinct advantage). Previous experience in a maintenance or service-focused role. Strong ability to interpret engineering drawings and schematics. Excellent communication and team collaboration skills. For a confidential discussion about this opportunity please contact Ranait Coughlan ? Skills: fanuc pavion injection moulding plastic
This advertiser has chosen not to accept applicants from your region.
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6
Mes support engineer
Cork, Munster
Catalyx
Posted today
Job Viewed
Job Description
Catalyx is seeking a MES Support Engineer to join our team and work for our newly established team who are based on our customer site in Cork.
Who We Are: Catalyx specializes in the science of operational processes.
With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes-globally-with a sophisticated blend of products, technologies, and lifecycle services.
The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and Vista Link) and Panacea Technologies joined forces.
For over three decades, Catalyx's partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety.
To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit.
The Role: Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets.
With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success.
As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.
Responsibilities: Provide hands-on, onsite support for MES, SAP, and PI interface issues, with direct involvement in troubleshooting at the shop floor level.
Troubleshoot MES-related incidents and service requests directly on the production floor, ensuring minimal disruption to operations.
Participate in scheduled maintenance and ensure proper documentation of activities.
Execute support and sustainment tasks in alignment with business and GMP compliance requirements.
Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and general system access or performance concerns.
Provide real-time shop floor support to Manufacturing, guiding end users on MES navigation, e BR execution, and optimal system use to promote self-sufficiency.
Support change controls, CAPA processes, and integration of new product changes for GMBRs, MBRs, e BRs, and ESP across filling, inspection, and packaging operations.
Assist with platform and server maintenance activities as the primary onsite resource, managing system administration and technical support needs.
Engage actively with cross-functional project teams to build effective working relationships and ensure successful project execution.
Participate in gathering and documenting MES system requirements through client interaction, workflow analysis, and documentation review.
Contribute to fit-gap analysis between customer requirements and MES capabilities to inform system customization and enhancement.
Support the design and rollout of MES solutions to replace paper-based or manual processes, such as batch records, weigh & dispense, warehouse management, and material tracking.
Assist in testing MES systems and ensure readiness for deployment.
Requirements: Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
3+ years of experience working with MES platforms in a GMP-regulated manufacturing environment.
Experience with MES systems such as Werum PAS-X, Rockwell Pharma Suite, or Emerson Syncade is highly desirable.
Why Join Catalyx? At Catalyx we understand that our people are our greatest asset.
For this reason and many others, we take care of them.
The team in Catalyx benefits from a Total Rewards package.
This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported.
We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.
At Catalyx, we are committed to attracting the best global talent.
We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
Who We Are: Catalyx specializes in the science of operational processes.
With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes-globally-with a sophisticated blend of products, technologies, and lifecycle services.
The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and Vista Link) and Panacea Technologies joined forces.
For over three decades, Catalyx's partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety.
To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit.
The Role: Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets.
With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success.
As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.
Responsibilities: Provide hands-on, onsite support for MES, SAP, and PI interface issues, with direct involvement in troubleshooting at the shop floor level.
Troubleshoot MES-related incidents and service requests directly on the production floor, ensuring minimal disruption to operations.
Participate in scheduled maintenance and ensure proper documentation of activities.
Execute support and sustainment tasks in alignment with business and GMP compliance requirements.
Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and general system access or performance concerns.
Provide real-time shop floor support to Manufacturing, guiding end users on MES navigation, e BR execution, and optimal system use to promote self-sufficiency.
Support change controls, CAPA processes, and integration of new product changes for GMBRs, MBRs, e BRs, and ESP across filling, inspection, and packaging operations.
Assist with platform and server maintenance activities as the primary onsite resource, managing system administration and technical support needs.
Engage actively with cross-functional project teams to build effective working relationships and ensure successful project execution.
Participate in gathering and documenting MES system requirements through client interaction, workflow analysis, and documentation review.
Contribute to fit-gap analysis between customer requirements and MES capabilities to inform system customization and enhancement.
Support the design and rollout of MES solutions to replace paper-based or manual processes, such as batch records, weigh & dispense, warehouse management, and material tracking.
Assist in testing MES systems and ensure readiness for deployment.
Requirements: Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
3+ years of experience working with MES platforms in a GMP-regulated manufacturing environment.
Experience with MES systems such as Werum PAS-X, Rockwell Pharma Suite, or Emerson Syncade is highly desirable.
Why Join Catalyx? At Catalyx we understand that our people are our greatest asset.
For this reason and many others, we take care of them.
The team in Catalyx benefits from a Total Rewards package.
This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported.
We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.
At Catalyx, we are committed to attracting the best global talent.
We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
7
Onsite support engineer
Astellas Pharma Europe Ltd
Posted today
Job Viewed
Job Description
Senior Onsite Support Engineer About Astellas At Astellas we are making treatments that matter to people.
We are tackling the toughest health challenges putting the patient at the heart of every move we make.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience.
At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action.
We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We have developed ground-breaking, innovative medicines in immunology, oncology and urology.
Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.
We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients' lives.
From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.
The Opportunity The On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.
This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.
Responsibilities Provide timely technical support for hardware, software, and network issues, performing routine maintenance, system updates, and installations of equipment like computers and peripherals.
Troubleshoot and resolve technical issues, performing hardware repairs, system updates, and using diagnostic tools to address faults.
Offer exceptional customer service by addressing technology concerns, training end-users, and providing effective solutions.
Maintain accurate documentation of service requests, incident reports, and maintenance logs, and provide regular status updates to management.
Ensure compliance with company policies, industry standards, and security protocols to protect client data and IT infrastructure.
Collaborate with on-site and remote teams, sharing knowledge, improving processes, and acting as a liaison for remote teams when needed.
Essential Knowledge & Experience Proven experience in technical support or field services, ideally in manufacturing or research environments, with strong knowledge of hardware, software, networking, operating systems, and troubleshooting skills.
Excellent communication and customer service skills, with the ability to work independently, manage multiple tasks, and collaborate effectively across cultures and regions.
Familiarity with pharmaceutical business processes, ITIL, Agile, and IT Service Management (Service Now ITSM), including Service Desk and Change Management processes.
Preferred certifications (Comp TIA A+, Network+, Microsoft Certified) and experience with Microsoft products (Teams, One Drive, M365, Azure).
Valid driver's license and willingness to travel required.
Education Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
Additional information This position will require on-site work and may require occasional evening or weekend work.
The position may require 24/7 on call shared with other team members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#LI-Tralee #LI-Onsite #LI-JU1 To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
We are tackling the toughest health challenges putting the patient at the heart of every move we make.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience.
At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action.
We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We have developed ground-breaking, innovative medicines in immunology, oncology and urology.
Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.
We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients' lives.
From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.
The Opportunity The On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites.
This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.
Responsibilities Provide timely technical support for hardware, software, and network issues, performing routine maintenance, system updates, and installations of equipment like computers and peripherals.
Troubleshoot and resolve technical issues, performing hardware repairs, system updates, and using diagnostic tools to address faults.
Offer exceptional customer service by addressing technology concerns, training end-users, and providing effective solutions.
Maintain accurate documentation of service requests, incident reports, and maintenance logs, and provide regular status updates to management.
Ensure compliance with company policies, industry standards, and security protocols to protect client data and IT infrastructure.
Collaborate with on-site and remote teams, sharing knowledge, improving processes, and acting as a liaison for remote teams when needed.
Essential Knowledge & Experience Proven experience in technical support or field services, ideally in manufacturing or research environments, with strong knowledge of hardware, software, networking, operating systems, and troubleshooting skills.
Excellent communication and customer service skills, with the ability to work independently, manage multiple tasks, and collaborate effectively across cultures and regions.
Familiarity with pharmaceutical business processes, ITIL, Agile, and IT Service Management (Service Now ITSM), including Service Desk and Change Management processes.
Preferred certifications (Comp TIA A+, Network+, Microsoft Certified) and experience with Microsoft products (Teams, One Drive, M365, Azure).
Valid driver's license and willingness to travel required.
Education Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
Additional information This position will require on-site work and may require occasional evening or weekend work.
The position may require 24/7 on call shared with other team members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#LI-Tralee #LI-Onsite #LI-JU1 To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer
Cork, Munster
NetApp
Posted today
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer, you will provide support to customers, customer support personnel, and field support staff, focusing on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products, including hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.
You will respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, ensuring optimal results.
You should be a proactive professional with demonstrated technical problem-solving skills, subject matter expertise, and strong customer service orientation and experience.
**Job Requirements**
+ 5+ years of relevant technical support experience.
+ Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills.
+ Capacity to proactively identify potential issues, raise concerns early, and propose innovative, preventative resolutions.
+ Demonstrated ability to quickly learn new technologies and leverage them effectively in a customer-facing environment.
+ Strong interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
+ Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
+ Proven ability to mentor and coach fellow Technical Support Engineers, influence decisions, and share best practices with both immediate and adjacent teams.
+ Established track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives.
+ Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
**Experience and Technical Expertise:**
+ Extensive, hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
+ Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
+ Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.
+ Expertise in performance troubleshooting, including diagnosing issues in NetApp systems (throughput, latency, high-load bottlenecks) and resolving performance challenges across environments such as high-availability configurations, UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications (e.g., Exchange, SQL Server, Oracle, SAP).
+ Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions, emphasizing performance issue detection under load.
+ Proven ability to collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer, you will provide support to customers, customer support personnel, and field support staff, focusing on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products, including hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.
You will respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, ensuring optimal results.
You should be a proactive professional with demonstrated technical problem-solving skills, subject matter expertise, and strong customer service orientation and experience.
**Job Requirements**
+ 5+ years of relevant technical support experience.
+ Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills.
+ Capacity to proactively identify potential issues, raise concerns early, and propose innovative, preventative resolutions.
+ Demonstrated ability to quickly learn new technologies and leverage them effectively in a customer-facing environment.
+ Strong interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
+ Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
+ Proven ability to mentor and coach fellow Technical Support Engineers, influence decisions, and share best practices with both immediate and adjacent teams.
+ Established track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives.
+ Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
**Experience and Technical Expertise:**
+ Extensive, hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
+ Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
+ Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.
+ Expertise in performance troubleshooting, including diagnosing issues in NetApp systems (throughput, latency, high-load bottlenecks) and resolving performance challenges across environments such as high-availability configurations, UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications (e.g., Exchange, SQL Server, Oracle, SAP).
+ Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions, emphasizing performance issue detection under load.
+ Proven ability to collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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