18 Customer Care jobs in Dublin

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**?**
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Customer Care Expert to join us in Dublin.
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
**How you create impact**
+ Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
+ Shipment Management: Qualification and entry of customer orders into the operational execution process
+ Quotation Management: Qualification of customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
+ Customer On boarding: Inclusion and transfer of customer requirements into our systems
+ Maintenance and integration of customer data in the Kuehne+Nagel systems Operational Customer Relationship
+ Management: knowledge exchange with the sales team
+ Establishment of an operative customer relationship (sales support) reporting (creating, refining and reviewing reports
**What we would like you to bring**
+ Strong written communication skills
+ Proficient in Microsoft Office (Excel, Word and Outlook).Nice to have:
+ Experience in a similar position in the past
+ Excellent multi modal Sea Logistics understanding
**What's in it for you**
A career path at Kuehne+Nagel Ireland is fast-paced and exciting, with opportunities for growth and learning; internal advancement is encouraged throughout the organisation. We are a Great Place to Work for the 11th consecutive year, reflecting the culture amongst our amazing teams who strive to go above and beyond every day. We pride ourselves on Diversity & Inclusion. We love to reward our employees even more and below are some of our excellent offerings in our generous Benefits package: Annual Salary review Bonus/Profit Share Generous Annual Leave allowances - including additional Birthday & Wellness day Additional Service Days Paid Sick Leave Company Pension Healthcare plan Bike to work scheme Tax Saver Travel Scheme Financial Advisory initiatives Paid Family leaves Recognition Awards Employee Assistance Program Wellbeing support
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, automotive environment? Do you enjoy building rapport, solving problems, and being the friendly voice customers remember? If so, we want to hear from you! Our client is based in Dun Laoghaire Co Dublin and is current recruiting for an experienced Customer Service Agent to join their dynamic team in the motor sector. This is not just a job its your chance to become part of a customer-centric, innovation-driven dealership that puts people and service first. This is a permanent role and salary is €34kpa plus €3k bonus. Hours are 8-5 or 9 6. DUTIES OF THE ROLE : As a key member of the customer care team, your role is central to ensuring a seamless, professional, and proactive service experience for every customer. Your main responsibilities will include: Handling inbound and outbound calls for service and repair bookings. Identifying customer concerns, symptoms, and service requirements with accuracy and empathy. Managing workshop availability and scheduling appointments using our advanced booking system. Collaborating with service advisers to clarify job details and resolve any queries efficiently. Conducting post-service follow-up calls to measure customer satisfaction and build long-term relationships. Following up on customer feedback from surveys and ensuring any issues are addressed quickly. Maintaining accurate customer profiles in our Keyloop DMS and CRM platforms. Sharing information on exciting new models, service campaigns, promotions, and test drive opportunities. Logging leads and customer insights into our CRM for future sales and service opportunities. Handling and escalating customer complaints with professionalism and care. Recording key customer reminders (e.g., service dates, NCT, seasonal checks) and following up at the right time. Supporting the team with ad hoc administrative duties and insightful reporting. THE IDEAL CANDIDATE A customer-first mindset with excellent communication skills. Experience in a customer service, telesales, or contact centre role (ideally in the motor or retail sectors). Strong organisational and multitasking abilities. Confident in using digital systems and CRM software (experience with Keyloop is a plus!). Problem-solver with a calm, professional, and positive approach. Ability to work independently and as part of a collaborative team. What We Offer: Competitive salary and performance-based incentives. Ongoing training and career development opportunities. A modern working environment with a supportive team culture. Access to the latest tools and technology in the automotive industry. Employee discounts on vehicles, servicing, and parts. Be part of a company that values innovation, customer satisfaction, and excellence. For further information contact or 9121894. Benefits: Bonus

JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

Job DescriptionResponsibilities Temp to perm Job summary: To ensure that deliveries to our Customers are carried out in an efficient manner following specified MB IRE delivery procedures. Major duties & responsibilities: PRIOR TO DEPARTING DEPOT All vehicles must be checked for defects and reported to the garage for repair Goods must be checked they are correct and secure DURING JOURNEY The delivery schedule must be followed, with arrival and departure times logged on journey sheet Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems Delivery procedures set by MB IRE to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process Every delivery must be signed by the relevant restaurant Manager ON COMPLETION OF JOURNEY Clean the inside of vehicle Refuel the unit and fridge unit Park vehicle as directed by Shunter Be de-briefed about journey by Transport Office OTHER DUTIES To complete any other duties as required by Management Carry out drivers duties with due regard to legislation in respect of LGV drivers and submit tachographs on a weekly basis for analysis by the Company To follow the companies Safe Working Procedures at all times Strong H&S awareness. Collections and deliveries for various customers at different locations around the country Dealing with ambient, chilled and frozen products Checking products and carrying out the necessary paperwork Qualifications Profile: Understanding of driving legislation governing the use of tachographs and working hours C+E Licence for a minimum of two years Experience of driving large goods vehicles to a high standard and be accident free for at least 3 years Knowledge and previous experience of refrigerated trailers Ability to be flexible and adapt to changes at short notice to meet the demands placed on MB IRE by our customer Calm under pressure Strong H&S awareness Technical competencies: Level 2 (or equivalent) English and Maths (Essential) Drivers CPC to be completed (Essential) Good level of computer literacy (Essential) Knowledge of vehicle and refrigeration system (Essential) Understanding of EC drivers hours & EC working time directive regulations (Essential) Experience of working with refrigerated vehicles (Desirable) Behavioural competencies: Adaptability Accepts and adapts to changes Learns new skills to meet new needs of the business Suggests changes and improvements Quality Work Output Produces quality work Follows safety practices and compliance policies Uses time wisely and gets things done Meets or exceeds deadlines Takes responsibility for own actions Service Orientation Supports the company's mission, vision and values Meets or exceeds customer needs Responds to requests in a timely manner Takes initiative to meet customers' needs Resourcefulness Uses materials, processes and tools efficiently Takes initiative to solve problems Does the most important work first Gets things done while still upholding ethics, integrity, compliance and company values Teamwork Works with others to get things done Openly shares feedback and information that helps the team Treats others with respect Is approachable to others Listens so others feel heard Develops relationships built on trust Physical Demands and Work Environment: This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.

Our client is currently recruiting for a a Customer Services Administrator, you will play a vital role in ensuring that our customers receive exceptional service and support and have a positive experience You will be the first point of contact for our customers, processing orders, handling inquiries, and providing timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced environment. Key Responsibilities and Deliverables The Customer Service Administrator is responsible for executing sales and customer service administration processes. Order processing and receipt acknowledgement to customers to include delivery lead times. Provide timely, accurate and competent responses to all order-related customer inquiries. Liaise with various stakeholders to resolve potential customer / order issues. Manage and maintain customer records and email accounts relating to order / sales process. Co-ordinate and manage POs from customer. Complete goods inwards process with Sage and BarScan. Invoice preparation and issue to customers. Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial. Takes steps to avoid, and act urgently, upon any quality control issues. Ensure compliance with all regulatory requirements (including GDP). Experience Required Minimum of 2 years experience in a customer services position, ideally within the pharmaceutical / Medical Device sector. Teamwork: Ability to work well within a team and communicate effectively with colleagues. Technology: Proficient in Microsoft Office Strong attention to detail with excellent follow-up and follow through of issues Comfortable working to deadlines in an environment where daily cut-offs are the norm Excellent communication and collaboration skills, able to work in a fast-paced environment, Problem-solving skills, decision making ability, organisational skills, ability to prioritise Willingness to work on own initiative and take direction & feedback.

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Customer Service/Sales Lead - Cloghran We are excited to announce a new vacancy within the Dublin North B2B and Van Location. This is a full-time permanent contract based in Cloghran, 40 hours per week. Monday to Saturday between the hours but not limited to 8am-6pm on an agreed roster. You will be reporting into the Corporate & Van Location Manager. We are looking for self -driven and client focused individual to join our Corporate and Van Location. The ideal candidate will have previous experience in car or van rental, however experience in a similar role in a retail or customer service environment would be considered. Benefits: Competitive Salary Uncapped Commission Starting twenty-two holidays, increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Responsibilities: Managing replacement rentals on a day-to-day basis Building and maintaining excellent relationships both internal and external customers Communicating with internal departments and branches daily when required Ensure all insurance transfers are up to date, monitoring & extending where necessary Updating and extending replacement rental agreements Ensuring stock is accurate in your location - conduct audits and regular fleet checks Processing of retail van rentals in a customer facing environment Vehicle check-in, condition assessment and adding of new damages, ensuring correct process and requirement are sent to Business Support team. Handling all customer queries in a professional and courteous manner. Will be required to ensure the location is opened and closed correctly and have a strong attention towards security of the location. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs Skills Required: Excellent communication skills - written and verbal Strong attention to detail and conscientious approach to work Ability to multi-task in a busy environment A fluent English speaker Calm attitude Ability to construct reports using excel GSuite MS Excel and GSuite knowledge highly desirable Ability to work on own initiative while still being a team player Clean, full driving license for a minimum of 2 years Team player who works productively with wide range of people Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG Skills: Sales teamwork customer service motors car rental. Benefits: Commission pension & healthcare.

Job Summary AA Ireland are expanding their contact centre team and are hiring Breakdown Assistance Customer Service Agents for their Dublin 2 office. This is a full-time, permanent position starting with Monday to Friday, 9.00am to 5.30pm office-based hours for the initial eight-week training period. After training, you will move to a rotating shift pattern, including early and late shifts across weekdays and weekends. The role offers hybrid working options after training, with a mix of office-based and remote working depending on your shift. This is a fast-paced, non-sales role where you will be the first point of contact for customers experiencing vehicle breakdowns. The role focuses on collecting accurate information and providing a calm, professional service to ensure roadside assistance is dispatched quickly and efficiently. Next intake: 11th August | Multiple positions available | Fast-moving hiring process. Key Responsibilities * Handle inbound calls from customers who have broken down. * Collect and record accurate details on the customers location, vehicle, and passengers. * Remain calm and empathetic when assisting distressed customers. * Pass on correct information to the deployment team to ensure prompt service. * Achieve performance targets while following set procedures. * After training, work a flexible shift pattern including weekdays, weekends, and evenings, with a mix of office and remote work. Required Experience and Skills: * Minimum of 1 years customer service experience (essential). * Previous contact centre experience (highly desirable). * Comfortable handling high volumes of inbound phone calls. * Experience dealing with complaints or escalations. * Candidates from hospitality or retail backgrounds will be considered if they have relevant phone experience. * Excellent communication skills with the ability to stay calm under pressure. * Flexibility to work shifts including evenings and weekends post-training. * Ability to work in the Dublin 2 office full-time for the first eight weeks of training. * Full working rights in Ireland. Salary: * Starting salary: €26,400 * Increase to €7,000 after passing six-month probation * On-target earnings (OTE): ,000 to ,000 in year one with shift premiums Benefits Package: * 20 days annual leave plus an additional day for your birthday * Twice-yearly salary reviews with potential salary progression to ,000 within 2 to 2.5 years * Free AA Membership and discounts on AA products (car and home insurance) * Company pension scheme with 5% employer contribution (post-probation) * Subsidised FlyeFit gym membership (post-probation) * Mobile phone discounts with Three Ireland * Health insurance discounts (post-probation) * Bike-to-Work scheme and TaxSaver commuter scheme * Employee Assistance Programme * Sports and Social Club participation Shift Premiums: * Monday to Friday: 1.25x pay for hours worked after 8.00pm * Saturdays and Sundays: 1.5x pay for all hours worked * Bank Holiday Mondays: 2x pay for all hours worked About AA Ireland AA Ireland is a market leader in roadside assistance and insurance services. This is an excellent opportunity to join a professional and supportive environment with structured career progression, hybrid working, and strong employee benefits. Skills: Customer Experience customer service complaint handline phone manner call centre

Teamworx are looking for an experienced Service & Sales Performance Coach for their client based at Dublin Airport

Note : Full Clean Drivers licence required

As a Service & Sales Performance Coach, you’ll be a key leader in  frontline operations. This customer-facing role combines team leadership, sales coaching, and operational oversight to drive both customer satisfaction and revenue growth. You'll lead by example—actively engaging with customers while coaching and developing staff to deliver exceptional service and exceed performance targets.  You must the Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits:

●    Competitive Salary

●    Monthly Bonus

●    40 hours PW

●    Starting 29 holidays (including bank holidays), increasing with length of service

●    Medical refund scheme

●    Pension scheme

●    Enhanced Maternity and Paternity benefits

●    Access to Hubex benefits and discounts platform

●    Life Assurance x2 basic salary

●    Voluntary flu vaccination voucher

●    Bike to Work Scheme

Key Responsibilities:

●    Promote and sell the company’s products and services, meeting or exceeding personal sales targets.

●    Coach staff to improve sales techniques and achieve station revenue goals.

●    Ensure exceptional customer service standards are consistently delivered on the frontline.

●    Coach and mentor team members to enhance skills, accountability, and overall performance.

●    Ensure all team members are trained and fully compliant with company procedures.

●    Work closely with Station Management to ensure optimal vehicle availability to meet demand.

●    Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value.

●    Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue.

●    Ensure all rental and underwriting documentation is completed accurately and in line with company procedures.

●    Maintain a high level of security for vehicles, premises, and sensitive information.

●    Support a clean, professional, and customer-ready environment at all times.

●    Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

●    Ad hoc duties as directed by Management.

Your Skills:

●    Full clean B driving licence required

●    Flexibility to work varied shifts, including evenings, weekends, and holidays.

●    40 hour working week Monday to Sunday.

●    A proven leader with a passion for people development and frontline engagement.

●    Strong background in sales and customer service, ideally in a fast-paced, target-driven environment.

●    Comfortable coaching and mentoring team members to drive individual and collective performance.

●    Highly organised with the ability to manage resources efficiently while maintaining service excellence.

●    Able to work flexibly, including weekends and peak periods

For more information on this exciting role please contact Katie on 045 898037 or send your cv to

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