2 Jobs in County Wicklow
Graduate IT Support Engineer
Posted 1 day ago
Job Viewed
Job Description
About Us: INNOVATE is a leading IT Managed Service Provider in Ireland, delivering secure and resilient IT infrastructure and telecommunications solutions. We provide ongoing support to our clients, helping them transform their technology to meet business goals. We're offering an exciting opportunity for graduates to kickstart their careers in IT with a clear progression path.
Programme Overview: Our 2-year Graduate IT Engineer Programme is designed for recent graduates with a passion for technology. You'll start as a Level 1 Helpdesk Engineer, learning the fundamentals of IT support, client interaction, and troubleshooting. Through hands-on experience and mentorship, you'll progress to Level 2 with the opportunity to specialise in Infrastructure, Networks, or Cyber Security.
What You'll Learn:
- Provide Level 1 support to clients, handling live technical issues across networking, security, cloud infrastructure, and communications.
- Administer Office365, Teams, SharePoint, and Active Directory.
- Gain experience in monitoring systems, troubleshooting, and ensuring IT uptime.
- Work closely with senior engineers to escalate and resolve complex issues.
- Develop essential client-facing skills, managing customer expectations and providing excellent service.
Key Responsibilities:
- Respond to incoming support calls and manage tickets through ConnectWise.
- Deliver first-level support remotely to clients across multiple sectors.
- Assist with scheduled calls and provide overflow support during busy periods.
- Document technical solutions and update system records.
What Were Looking For:
- A 3rd level qualification in a technical discipline (preferred).
- A demonstrable passion for technology and IT infrastructure.
- Strong problem-solving skills and a proactive, team-oriented attitude.
- Excellent communication skills, both written and verbal.
Why Join Us?
- Structured career progression from Level 1 to Level 2 within 2 years.
- Ongoing training and development opportunities, including certifications.
- A vibrant, supportive team culture.
- Competitive salary, company pension, and additional benefits like flexi-holiday leave, cycle-to-work scheme, and birthday leave.
WPEP Recruitment & Business Development Administration Assistant
Posted 10 days ago
Job Viewed
Job Description
We are seeking a highly organised and detail-oriented WPEP Assistant Recruitment Admin to join our team under the Work Placement Experience Programme. This is an excellent opportunity to gain hands-on experience in recruitment and administration while contributing to a dynamic and fast-paced business development function.
You will work closely with the Business Development Executive and play a key role in supporting day-to-day operations through data entry, CRM maintenance, and general administrative tasks.
Key Responsibilities-
Provide administrative support to the Business Development Executive
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Input and update candidate and client data into the companys CRM system
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Assist with the preparation of reports, presentations, and documentation
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Maintain accurate records of outreach activities, job requisitions, and candidate pipelines
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Support the scheduling of meetings and interviews as required
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Help monitor and respond to general recruitment inbox queries
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Perform other ad hoc administrative duties to support the recruitment and business development team
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Practical experience in recruitment administration and CRM usage
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Insight into business development processes and client engagement
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Opportunity to work as part of a collaborative, experienced team
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Development of professional communication and organisational skills
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A strong foundation for a career in recruitment, administration, or HR
To qualify for the Work Placement Experience Programme, candidates must meet the following criteria:
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Be currently in receipt of a qualifying social welfare payment for at least 6 months
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Be fully committed to engaging in a 6-month work placement
(Full WPEP eligibility details can be found here: )
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