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We're looking for sincere and capable individuals to join our Customer Service team at laya healthcare.

Based in our Little Island, Cork office with hybrid working available, this full-time role offers a dynamic, supportive environment where no two days are the same.

You'll assist members across various channels, handle queries and complaints, manage payments, and help improve the customer experience.

If you're passionate about helping others, thrive in a fast-paced setting, and want to grow your career, we'd love to hear from you.

The role:

• Support our members enquiries, evaluate situations and respond appropriately through all contact channels
• Record and respond to all complaints to ensure that complaints are dealt with in a timely manner, and to ensure that all complaints and the remedial action taken in accordance with guidelines set out within the Consumer Protection Code
• Ensure computer records reflect up to date communications with the member
• Ensure that members payment methods are accurate, and all transactions recorded on individual or Group accounts to reflect billing changes
• To sell laya healthcare products to individuals and groups and to ensure follow up action to each sale, in accordance with Sales Procedures
• To enrol members on the Avondhu system and to ensure members details are entered correctly
• To achieve required CX standards across all interactions on all our channels
• Carry out credit control in instances where monies are outstanding
• To identify and to contribute to continuous improvements in working practices and customer care
• To undertake all duties required to develop and maintain Customer Service, and any other duties requested in order to fulfil the needs of the business

Eligibility:

• Minimum of Leaving Certificate or equivalent is desirable
• Third level qualification also desirable but not essential
• Experience involving client contact or customer service in the insurance industry
• Excellent verbal and written communication skills are essential for this role. This role would suit a sincere and capable individual
• You will enjoy learning and be keen to participate in the company's success

Customer Service Planner

Location: Cork, Ringaskiddy

Duration: 12 months

Hours: 39 hours per week, Monday to Friday, days

Imagine your next project as a Customer Service Planner, working at the forefront of cutting edge work and technology with one of the leading Pharmaceutical companies in the world

roles and responsibilities

• Be responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across implants, Replenishment, and investment.
• Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance. In Particular:
• Timely & Accurate order entry of sales orders.
• Expediting backorders and backlogs.
• Coordination of priority allocation to customers.
• Managing orders and maintaining customer data within the sales order system.
• Resolving sales, delivery, or technical issues promptly and accurately.
• Deliver effective and efficient Planning:
• Ensure the timely placement of PO 's in support of automatic daily replenishment and supplemental order processes.
• Expedite past PO 's, maintain PO dates and resolve PO discrepancies.
• Work with warehouse stakeholders to manage stock queries.
• Investigate and root-cause critical supply issues, communicate and provide updates on resolution dates.
• Inventory management in line with agreed GSC targets and processes -taking actions to minimize excess inventory, including managing inventory repatriation, and approving in market returns.
• Regularly review inventory and ROP levels.
• Strive for continuous improvements to enhance service and implement lean process improvements.
• Coordinate the implementation of New Product Introductions / Rationalisation Plans with OUS Markets and commercial teams; specifically, be integral member of the Int'l Project Core Teams.
• Lead market service reviews and performance analysis with a view to improving
• service. Represent market supply needs & challenges within the Sales & Operations and STEM Planning Process.
• Proactively manage KPI 's, including OTIF, Backorder metrics and ad-hoc process improvement metrics.
• Support, Lead and implement for the ISG department on Company projects through engagement with key stakeholder to deliver a successful output.
• Represent market supply needs & challenges within the Sales & Operations and STEM Planning process.
• All employees are responsible for minimizing both the Environmental and Health & Safety effects of the work that they perform.
• Adhere to company procedures.

how to succeed

The successful candidate will have motivation to provide excellent service to customers, strong teamwork capabilities and strong communication skills. They will have problem solving skills along with the ability to to work well under pressure. They will also bring:

• Minimum 2 years' experience in Customer Service / Planning.
• Bachelor's Degree, preferably in Business.
• The following essential and desirable experiences required for this position are:
• Essential; Proficient in Microsoft Office, with a particular focus on Excel and
• PowerPoint
• Essential; ability to communicate clearly and effectively with internal and external customers.
• Desirable; experience in the Medical Device industry or medical field
• Desirable; knowledge of JDE Edwards (8.12), XE and SAP / APO software applications
• Desirable; Foreign Language

details

This role offers a very competitive hourly rate.

This contract will run for a
12 month duration.

This is a hybrid position, although more time on site may be required during the initial training period for the first month.

you are welcome here

DePuy Synthes
is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about DePuy Synthes

DePuy Synthes is the orthopaedic and neurological businesses of Johnson & Johnson - the world's most comprehensive and broadly-based healthcare company. At DePuy Synthes we specialise in our innovations in healthcare products, services and programs that make a real difference to millions of people across the world. We specialise in joint reconstruction, trauma, extremities, craniomaxillofacial, spinal surgery and sports medicine, and also the VELYS Digital Surgery portfolio. Contribute to the next healthcare breakthrough with your next project at DePuy Synthes.

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE, LTD & Umbrella options are available.

questions

If you would like some additional information about the role please contact:

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong".

Blackwater Motors Forge Hill are recruiting a Full-Time Service Advisor. The role is based at Blackwater Motors in Forge Hill, Cork City and is a full -time role, we are moving to a 4 day week in which you will work the 39 hours over the 4 days with one mid week day off.

This role will report directly to the Service Manager and the duties are principally customer service focused.

Skills Required:

• Good communication skills
• Be a team player
• Ability to listen to instructions and ask questions when unsure
• Be interested in customer service
• Show good organizational skills
• Full driving license
• Customer service skills

Key Duties:

• Manage service/parts walk-in inquiries
• Set up jobs on dealer system, create job cards and invoice work
• Communicate and agree work to be carried out with customers
• Explain the work carried out on vehicles, ensuring customers fully understand the invoice
• Any other tasks as per the Service Manager.

Experience not essential as full training will be given.

Job Types: Full-time, Permanent, Apprenticeship

Pay: €28,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Work Location: In person

Company Description

Snap is Ireland's leading print brand, recognized as Franchise of the Year 2024. With centers in Cork, Dublin, Limerick, Galway, Athlone and Castlebar, Snap offers a range of services beyond print, including design, signage, branded merchandise, and websites. From concept to completion, across any medium, Snap ensures comprehensive solutions to meet all client needs.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Cork. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and working as a Customer Service Representative
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks effectively
• Problem-solving skills and a customer-focused attitude
• Previous experience in a similar role is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field are beneficial

We invite applications for the position of Customer Service Specialist based full time on site at our Packaging Manufacturing Facility in Carrigtwohill, Co. Cork

We are a business that will challenge you – providing great opportunities for people with ambition and drive.

Our employees are important to us and critical to our success. We aim to nurture and develop our staff as they are the future of our Company.

About This Role:

Reporting to the Customer Service Manager this role ensures the effective delivery of optimum customer service including completing all day-to-day tasks and processes within the Customer Service Department. Our goal is to promote and achieve excellent customer service and this role is pivotal to the achievement of this. There will be a focus on the quality of interactions with our customers, ensuring an efficient and proactive service with a high level of accuracy and attention to detail. Liaising and collaborating with customers and colleagues alike, ensuring all queries are dealt with in a timely manner and order processing timescales are consistently met.

This is a permanent contract subject to successful completion of 6 month probation.

Main Responsibilities:

• Process sales orders and communicate customer requests to all relevant departments.
• Act as the main point of contact for all customer service-related queries.
• Liaise with internal departments to ensure materials and tooling are available to meet delivery schedules.
• Monitor and ensure customer lead times are met.
• Provide timely updates to customers regarding product deliveries or delays.
• Investigate and resolve customer issues in collaboration with the Customer Support Manager.
• Represent Unified in a professional and customer-focused manner to consistently exceed service and product expectations.
• Update the Production and Shipping Schedules as required based on order status and delivery timelines.
• Create manufacturing routings based on Material Data Worksheets.
• Monitor and maintain adequate customer product stock levels to support ongoing demand and reduce aged inventory levels.

Requirements:

• 3rd Level or PLC qualification in Business, Supply Chain or related
• 1-2 years in customer service role – fast paced manufacturing environment preferable but not essential
• PC literate (MS word, excel, ERP/MRP software)
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Active listening skills with a focus on understanding customer needs.
• Enthusiastic – interest in excellent customer service provision
• Proven accuracy and attention to detail skills

Benefits:

• Competitive Package
• Pension plan
• Health Insurance
• Dental Insurance
• Life Cover
• Additional personal days entitlement annually
• Subsidised Training
• Employee Assistance Programme
• Annual onsite Health Check
• Full Health and Wellbeing Programme
• On-site car parking

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company events
• Company pension
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Wellness program

Work Location: In person

Customer Advisor
Are you seeking a role with a dynamic company, in a busy contact centre environment in a very popular area of Cork?

Do you want the flexibility of our hybrid working option?

Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Cork office. We're looking for motivated, customer-focused individuals to join our team.

As a Customer Advisor, you'll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.

This hybrid position includes onsite training at our Cork office, followed by a 50:50 split between working from home and in the office.

Our Cork office address is: Blackrock Business Park, Mahon, Cork T12 N972

Salary: €13.50 per hour / €26,325 pa

Employee Benefits include:

• Hybrid working options available
• Premium office location with great travel links
• Inclusive and fun culture
• Leap Card Tax Saver
• Free Car Parking
• Excellent training provided through Abtran's Academy Programme -All training provided is fully paid
• Premium Pay on Weekends and Bank Holidays
• Wellbeing programme focused on our people's health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme & Life Cover

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Use of the systems and tools available to effectively handle customer's queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• Previous Customer Service experience is a bonus but not essential
• Passion for providing exceptional service to clients
• Excellent verbal and written communication skills
• Fluency in written & spoken English is essential for this role
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Ability to handle confidential information
• Strong attendance, performance and adherence to policies are essential for this role
• Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

Apply today
if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.

*You must have authorisation to work in Ireland
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Ballincollig

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
• Opening and closing the shop
• Managing and guiding the shop team
• Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Customer Service Representative

Contract: Permanent

Location: Tramore Road, Cork

Join Musgrave: Where Innovation Meets Heritage, and People Drive Change

Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Customer Service Representative.

What you'll be doing:

• Consistently providing expert customer service to our retailer community in a friendly and professional manner.
• Steering assigned queries including queue management, logging of all calls received and ensuring calls are assigned to appropriate tier two resolver groups as necessary.
• Playing an active role in supporting our service excellence model, ICARE, across the business.
• Identifying and sharing ideas within the team to improve processes and overall retailer communications.
• Analysing call and query patterns to identify opportunities for better service.
• Contributing towards creating the best team environment.

What we'er looking for:

• A minimum of 2 years' experience in a busy and productive customer focused environment.
• Competency in PC packages including the MS office suite and Excel in particular.
• Previous experience in using in-house data-base systems and spreadsheets etc.
• A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
• The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
• A proven ability to work in a fast paced environment with a varied and challenging workload.
• Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage.

Why Musgrave:

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in hand

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.

Customer Service Representative

Immediate Start – Cork, Ireland (Candidates MUST be able to commute daily)

We Love Fundraising is excited to announce an opportunity to join our team as a Customer Service Representative, working in partnership with one of our valued Non-Profit Organisation (NPO) clients.

In this role, you'll combine your passion for helping others with strong communication skills to represent our client's mission at events across Cork. You'll play a vital role in engaging with potential supporters, sharing the organisation's goals, and building lasting relationships to secure donor support.

What You'll Be Doing:

• Engaging with Customers: Represent the NPO at places where people work, shop and live, connecting with the public and fostering interest in the organisation's cause.
• Promoting a Mission: Educate potential supporters about the NPO's work, inspiring them to commit to long-term contributions.
• Providing Customer Support: Answer questions, offer detailed information, and ensure the donation process is smooth and straightforward.
• Achieving Results: Meet daily targets, contributing to the growth of the client's donor base.
• Processing Applications: Managing donor details and ensuring applications are completed accurately.
• Building Awareness: Helping to promote the NPO's cause to enhance its visibility and impact.
• Answering Inquiries: Providing clear, detailed responses to any questions prospective supporters may have.
• Collaborating with the Team: Working closely with your colleagues to meet collective goals and deliver excellent results.

What We're Looking For:

• Customer-Focused: You're passionate about helping others and creating a positive experience for potential donors.
• Goal-Driven: You enjoy working toward and achieving daily targets.
• Strong Communicator: You have the ability to connect with people, sharing ideas clearly and confidently.
• Organised and Proactive: You're adept at managing your time and taking initiative.
• Motivated: You approach challenges with energy and enthusiasm, always aiming for the best outcomes.

What You'll Receive in Return:

• Competitive Pay: Weekly Pay with uncapped commission and performance-based bonuses.
• Personalised Mentorship: Guidance and coaching to help you thrive in your role and achieve your professional goals.
• Fun & Motivated Team Environment: Work alongside a supportive, energetic team that celebrates every success.
• Career Progression Opportunities: Performance-based promotions to leadership and management roles.
• Rewards & Recognition: Celebrate your achievements with awards, incentives, and exclusive events.
• Comprehensive Training: Receive all the tools and knowledge you need to excel in your role, including insights into the client's goals and campaigns.
• Leadership Development: Once you're confident in your role, take the opportunity to train and mentor others, building valuable leadership skills.

Ready to Join Our Team?

If you're motivated to kickstart your career in customer service while supporting a meaningful cause, we'd love to hear from you Apply today for immediate consideration, and we'll be in touch with successful candidates shortly.

Start your journey with us and help make a real difference in the world

Job Type: Full-time

Pay: From €540.00 per week

Benefits:

• Employee assistance program

Ability to commute/relocate:

• Cork, County Cork: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please can you confirm the best email address for us to communicate with you

Work Location: In person