10 Customer Service jobs in Portmarnock

Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients.

You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service.

It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills.

If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you.

Skills: B2 B Benefits: Pension bonus

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

The Donor Care Assistant supports and engages donors, ensuring excellent communication, accurate administration, and smooth financial processing to encourage ongoing support.

This is a fully on-site role, offered to support the charity during its busy period from October to January.

Hourly Rate: €15p/h Key Responsibilities Process and reconcile donations across all platforms Maintain accurate donor records in MS Dynamics CRM Ensure compliance with data protection (GDPR) Provide excellent donor care via phone, email, and letters Support thank-you communications and relationship-building activities Manage inbox, filing, and routine data checks Essential Skills Strong written/spoken English and professional phone manner Donor/customer-focused approach Administrative accuracy and problem-solving skills Experience with databases/CRM systems Proficient in MS Office (Word, Excel, Mail Merge) Desirable Experience with MS Dynamics CRM Knowledge of GDPR and financial processes Contact Ingrid on for more information Skills: customer service donor care call centre

Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager.

As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do.

You will be responsible for providing a world class customer facing service at every stage of the rental process.

This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.

Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

Ensure all administration is completed accurately according to operating procedures.

Process all workshop vehicles according to operating procedures.

Ensuring cars that are due service or repair are sent aside for maintenance.

Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.

Communicate regularly with our damages department with any queries related to new damage found.

Adhere to all company policies, procedures, and safety guidelines.

Responsible for own health and safety and that of other work colleagues.

Ad hoc duties in line with business needs.

Your Skills: Full clean B driving licence held for a minimum of 2 years essential.

Excellent communication and face to face interpersonal skills.

Ability to work as part of a team in a fast-paced environment.

Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.

Car rental/sales experience is desirable but not essential (training will be provided).

Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.

Everyone counts at Europcar.

We are now building our operations for growth over the coming year.

As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.

Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communication and Spanish fluency to Citi's TTS Client Operations team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
**Role overview:**
The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Customer Service Analysts are required to:**
+ Ensure customer queries are answered in the most efficient way possible.
+ Work with Branches globally to obtain answers/solutions for clients' queries that are outside of Western Europe, based on their interaction with Citi's global footprint
+ Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner.
+ Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required.
+ Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer.
**Responsibilities:**
+ Manage a portfolio of high-profile clients, ensuring timely and professional resolution of all queries and issues in line with departmental standards.
+ Proactively identify, investigate, and resolve client problems, collaborating with internal teams and escalating when necessary.
+ Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates (system outages, product, regulatory).
+ Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions.
+ Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools.
+ Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and a robust control environment.
+ Maintain up-to-date knowledge of market and regulatory requirements impacting the client portfolio.
+ Ensure comprehensive logging and management of all client interactions within the designated service tracking system.
+ Provide comprehensive guidance and support to clients on both global and local payment procedures, accessible via phone and email.
+ Acts as a language resource for our Top 650 clients, providing support in Spanish to facilitate effective communication and expedite issue resolution.
**Experience and Skills:**
+ Bilingual proficiency in Spanish and English (oral and written) required; additional European languages (e.g., Italian, German) preferred.
+ Excellent verbal and written communication skills, with proven experience in a business or financial environment.
+ Superior investigative and analytical skills, including the ability to understand and interpret statistics and metrics.
+ Proven ability in problem-solving and crisis management.
+ Exceptional planning, organizational, time management, and prioritization skills.
+ Highly accountable, self-reliant, and results-oriented, with the ability to influence stakeholders.
+ Demonstrated experience in driving process improvements.
+ Strong influencing and persuasion skills, capable of engaging effectively with colleagues and clients.
**We offer:**
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-AS3
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Teamworx are recruiting for a Customer Service Agent  for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability . 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on . 

Our mission is toset the standard for excellence in the automotive retail industry.

We are driven to enable our people to provide customers with aninnovative, personalised andpremiumexperience at every stage of their journey to buildlasting relationships, commitment andtrustfor the road ahead.

We are Frank Keane Volkswagen.

Frank Keane Volkswagenare located in Liffey Valley, Dublin 22.

We are Ireland's largest Volkswagen retailers with a busy workshop and valet bays that have been equipped and developed to the very latest Volkswagen standards.

As a result of strong demand from Volkswagen customers, we are now seeking a Junior Customer Care Assistant to join our team.

We offer an excellent packagealong with professional training and great working conditions.

We don't want somebody to be our employee, we want you to be part of our award-winning team and build your career with Frank Keane Volkswagen.

The Junior Customer Care Assistant supports the daily operations of the automotive service department by assisting Service Advisors in delivering a seamless and professional customer experience.

This role involves direct interaction with customers, managing service appointments, and ensuring effective communication between customers and workshop staff.

Key Responsibilities: - Pick up and drop off customer vehicles as scheduled, ensuring timely and safe transportation.

- Assist Service Advisors in the daily operations of the service department to maintain a smooth and efficient workflow.

- Support the vehicle check-in and check-out process, including basic visual inspections and documentation.

- Coordinate with workshop staff to monitor service progress and relay updates to customers.

- Help manage service bookings and appointment confirmations via phone, email, or in person.

- Maintain accurate records of vehicle movements, service status, and customer interactions.

- Ensure the service reception and customer lounge areas are clean, organized, and welcoming.

- Assist with administrative tasks, such as preparing job cards, scanning documents, and updating service records.

- Provide courteous and professional customer service, addressing basic inquiries and escalating issues to Service Advisors when needed.

Skills: Customer Satisfaction Customer Centric First Impressions

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
At Kuehne+Nagel, we move goods across the world-but it's our people who make the difference. As a **Customer Care Expert** in our Sea Logistics team, you'll be the voice of Kuehne+Nagel for our customers, ensuring their shipments are handled with care, precision, and a proactive attitude.
This is a **junior-level position** , ideal for someone with a passion for customer service and a natural flair for communication. You'll be part of a dynamic team, supporting customers throughout their shipment journey, solving problems before they arise, and making sure every interaction reflects our commitment to excellence.
**How you create impact**
+ Be the first point of contact for customers, handling inquiries with professionalism and empathy.
+ Make proactive phone calls to keep customers informed and solve issues before they escalate.
+ Monitor shipments and provide regular updates, ensuring transparency and trust.
+ Collaborate with internal teams to ensure smooth operations and accurate documentation.
+ Capture customer requirements and ensure they're reflected in our systems.
+ Investigate and resolve service deviations, using our tools to track and improve performance.
+ Support claims management and reporting tasks as needed.
**What we would like you to bring**
+ A strong customer service mindset-friendly, confident, and solution-oriented.
+ Excellent communication skills, especially over the phone. You're not afraid to pick up the phone and make things happen.
+ Organised and detail-focused, with the ability to manage multiple tasks.
+ A proactive attitude and willingness to learn.
+ Logistics or freight forwarding experience is a plus-but not essential. We'll train you!
+ Comfortable using MS Office tools, especially Excel.
**What's in it for you**
Kuehne+Nagel Ireland is listed as a 'Great Place To Work" and that is just what we are. As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available

Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.

What youll do

• Deliver outstanding customer service via phone, email, and chat

• Understand and address user needs to ensure satisfaction

• Help with general inquiries, product support, and troubleshooting

• Collaborate with your team to provide a seamless customer experience

Who you are

• Fluent in: Irish

• Comfortable using English at a B2 level

• Strong communication skills and a positive, customer-focused mindset

• No prior experience requiredjust a willingness to learn and grow

What we offer

• Fully paid training to get you started ️

• Stable career path and development opportunities

• Attractive salary packages

• Private health insurance and access to 50+ benefits and services

• Supportive international environment , with referral bonuses

• Modern office in Sofia city center with gym, relaxation zones, and gaming areas

Why Sofia?

Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.

Apply now and start a remarkable journey to build your career and explore life in Sofia.