15 Hospitality jobs in Dublin
Recruiter (Hospitality)
Dublin, Leinster
Total Solutions
Posted today
Job Viewed
Job Description
Job description: At TOTAL Solutions we are proud of our reputation as experienced and established recruiters. Our well-established brand and excellent industry knowledge means that we provide outstanding candidates and service to businesses throughout Ireland. Due to the constant growth of our business we are currently expanding our team and have an experienced Hospitality Recruiter to join our team and work directly for us in our head office which is located in Lucan, Co Dublin Thid role is permanent, long term and will involve working directly for Total Solutions Successful candidates should preferrably have some previous experience working in a fast paced, high volume recruitment environment and Ideally have previous experience working in a recruitment agency. The role itself will involve covering the temporary staffing requirements of our Hospitality clients through our various jobs sites (Indeed, Gumtree etc) as well as through our social media platforms and in-house Database of candidates. Skills Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter) Solid ability to conduct different types of interviews (structured, competency-based, stress etc) Hands on experience with various selection processes (phone interviewing, reference check etc) Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS) Excellent communication and interpersonal skills Strong decision-making skills If you feel like you fit the above description and are either available now or are unhappy in your current role please send through your CV for immediate consideration and confidential call back to discuss the role Salary / package and comission structure for this role are Fully negotiable and will depend on both experience and suitability for the role Skills: Recruitment & Selection Hospitality Benefits: Laptop Mobile Phone Parking Performance Bonus
This advertiser has chosen not to accept applicants from your region.
0
Operations Supervisor, Hospitality
Dublin, Leinster
Leinster Appointments
Posted 11 days ago
Job Viewed
Job Description
An exciting new role has come in with our client, located in Dublin 8, looking to recruit for an Operations Supervisor.A great role for someone coming from a Hospitality or Tourism back-round to progress their career in this organisation. Reporting to the Operations Manager, this post is a full-time permanent contract. Rotas are based over seven days, including early/late shifts and weekends. Main Duties & Responsibilities: Provide support to the Operations Manager. Lead and support the operations teams (Verger, Events and Welcome Desk) to ensure the smooth daily management of the charity's operations. Assisting the Welcome Desk Supervisor to ensure the Welcome Desk team delivers a warm welcome to all visitors. Ensure proper implementation of the Cash Handling policy. Assisting with daily cash counts and daily finance reports. Taking charge of in-house events, with further opportunities to be the Event Supervisor for various events and services Address all visitor queries or concerns in a pleasant manner. Motivate team members to perform at their best. Continuously look for opportunities to improve our operations. Occasional cover, where necessary at Welcome Desk, Gift Shop, Events, which includes, till operations, cash handling, till counts, stocking and other retail activities as directed by the Operations Manager Any Other ad-hoc duties as directed by the Operations Manager Appropriate training in EPOS, First Aid, Fire Warden, Manual Handling and other relevant courses will be required. Management of the Audio Guide devices, ensuring that they are in good working order. The Successful Candidate should meet the following criteria: ?Qualified or experienced in Tourism, Events or Hospitality management. Previous cash handling experience. Excellent communicator, both written and verbal, with a strong customer focus. Excellent PC skills with advanced knowledge of Word, Outlook and Excel. Flexible, innovative, accurate, Prepared to work on your own initiative and to support the wider team Planning/Organising and Work Management? Analysis/Problem solving and appropriate decision making? Able to work to deadlines and move several projects forward at the same time. Demonstrated ability to deliver quality work in a timely manner. Applicants, will be obliged to complete Garda Vetting before commencement. This role would suit a recent graduate or an applicant looking to develop their skills further by working alongside experienced industry professionals. Located in Dublin 8. Interviewing immediately. Please send us a copy of your CV if you have the relevant skills & experience for this role. Skills: Hospitality supervisor operations Benefits: pension
This advertiser has chosen not to accept applicants from your region.
1
Health & Safety Manager - Hospitality
Dublin, Leinster
Fitzgerald Group Head Office
Posted today
Job Viewed
Job Description
We are seeking a proactive and committed Health and Safety Manager to oversee safety practices across our venues. This is a hands-on role ideal for someone with hospitality experience who is IOSH qualified and eager to grow professionally. We welcome applications from junior candidates or those recently qualified, provided they have relevant hospitality experience. Great package on offer for the right candidate. About The Role Responsible for developing, implementing, and monitoring health and safety policies and procedures. The role is to ensure compliance with legal standards and promote a culture of safety throughout the organisation. Required Criteria Minimum of 3 years experience in a similar environment Degree in Occupational Health & Safety Certificate in IOSH/NEBOSH Skills Needed Risk Assessments, HACCP/Food Safety Management Skills, Communication About The Company The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Irelands largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Irelands most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Irelands most prized artifacts. The multi-award-winning Stags Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry. Company Culture With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to. Company Benefits Salary Not disclosed Skills: Risk Assessments HACCP/Food Safety Managem Communication
This advertiser has chosen not to accept applicants from your region.
2
Senior Hospitality Consultant (Division Lead) - Dublin 1
Dublin, Leinster
3Q Recruitment Ltd
Posted 4 days ago
Job Viewed
Job Description
Senior Hospitality Consultant (Division Lead) Dublin 1 Are you a recruitment professional ready to lead a high-performing division in the healthcare hospitality sector? Join 3Q Recruitment as Division Lead for our Hospitality Temps team. Based in our Dublin 1 HQ, this is a full-time permanent role overseeing two consultants and 200+ temporary staff, with a focus on client growth, operational excellence, and people leadership. This role is ideal for experienced recruiters or account managers whove led teams, worked in volume staffing (especially in hospitality or healthcare), and want to take the next step in their recruitment leadership career. Responsibilities: Lead the day-to-day operations of the Hospitality Temps division, managing consultants and workforce performance Oversee over 200 temporary hospitality workers, ensuring full shift coverage and service quality Build and grow relationships with key healthcare and hospital clients, acting as their main point of contact Implement new client contracts, ensuring smooth onboarding and ongoing satisfaction Conduct site visits, service reviews, and proactively solve client and temp issues Drive business development through upselling, tendering, and client expansion Manage compliance, rostering, and systems (CRM, HRIS, scheduling tools) Deliver regular performance reports and contribute to business planning at senior level Requirements: Minimum 5+ years in recruitment or staffing, with at least 2 years in a senior/management position Proven experience managing large-scale temporary teams (100+ workers) Background in hospitality, healthcare, or high-volume recruitment an advantage Strong leadership, coaching, and client relationship skills High attention to detail, with a commercial and strategic mindset Proficient in CRM, rostering platforms, Microsoft Office, and recruitment systems Salary & Benefits: Competitive salary based on experience Performance-based bonus (quarterly) Career progression and leadership development Join a values-led, people-first agency with over 25 years success in healthcare recruitment Skills: Strong leadership managing consultants and workforce performance
This advertiser has chosen not to accept applicants from your region.
3
Project Manager Heritage Construction & Hospitality Fit-Out
Dublin, Leinster
Pure Fitout
Posted today
Job Viewed
Job Description
Pure Fitout are seeking an experienced Project Manager to lead the restoration and fit-out of a protected Georgian building in the heart of Dublin. This is a rare opportunity to work on a high-profile project that blends heritage conservation with premium hospitality development. The Role You will be responsible for delivering the project from the conservation phase through to the final hospitality fit-out. Your role will combine technical project leadership with exceptional stakeholder management, ensuring Irish Building Regulations and heritage requirements are met, while maintaining a strong working relationship with the connected hotel to minimise operational disruption. Key Responsibilities: Manage all stages of the project lifecycle from conservation works to high-end hospitality fit-out. Ensure full compliance with Irish Building Regulations, particularly those relating to protected structures. Liaise with local authorities, conservation officers, consultants, and contractors. Build and maintain excellent relationships with the neighbouring operational hotel team, coordinating works to minimise disruption to guests and staff. Lead regular site meetings, track progress, manage budgets, and resolve site issues efficiently. Oversee fit-out activities, ensuring premium standards suitable for hospitality environments. Skills & Experience Required: Proven track record managing heritage building projects in Ireland. Strong understanding of conservation principles and protected structure compliance. Experience delivering high-quality hospitality or commercial fit-outs. Exceptional communication and stakeholder management skills. Ability to balance construction deadlines with sensitive operational environments. Relevant qualification in construction/project management, architecture, or engineering. What We Offer: A high-profile, landmark project in Dublin City Centre. The chance to combine heritage conservation expertise with modern hospitality fit-out delivery. Competitive salary and benefits package. Supportive, collaborative project team environment. How to Apply: If you are a skilled project manager with heritage experience and a talent for building strong client relationships, wed love to hear from you. Please submit your CV via one of our team will be in touch. Skills: Construction Management Project Manager fitout joinery Site Management Benefits: Company Vehicle Laptop Mobile Phone Paid Holidays Performance Bonus
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative II
Dublin, Leinster
WM
Posted 12 days ago
Job Viewed
Job Description
**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative II
Dublin, Leinster
WM
Posted 12 days ago
Job Viewed
Job Description
**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Dublin !
6
Customer Service/Returns Agent
Dublin, Leinster
Europcar
Posted 1 day ago
Job Viewed
Job Description
Returns Agent - Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: driving licence communication team work attention to detail Benefits: Sign on Bonus Commission
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Operations Manager
Dublin, Leinster
Blackhawk Network (GVS)
Posted 4 days ago
Job Viewed
Job Description
About Blackhawk Network: One4All (a part of Blackhawk Network) One4all is the UK and Irelands leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether its for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview: Job Title:Customer Service Operations Manager Contract: Permanent Workplace: Hybrid 2 days in office per week in Swords (Ireland) Office Hours:37.5 Reports to:Director, Customer Service This role leads the operational delivery of customer service for theOne4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHNs growth and customer experience strategy. Responsibilities: Regulatory Compliance & Governance: Ensure adherence to regulatory frameworks (e.g., CPC, GDPR), maintain accurate reporting, manage complaint processes, and support governance boards with timely data and insights. Operational Oversight: Maintain documented procedures, monitor KRIs, manage incidents, and ensure compliance and operational training records are up to date. Customer Service Leadership: Lead and develop the Swords-based team, fostering a high-performance culture with clear objectives, coaching, and career development. Outsourced Service Management: Oversee hybrid customer service delivery, ensuring SLAs, KPIs, and quality standards are met, with effective escalation and collaboration between onshore and offshore teams. Customer Experience & Insight: Drive CSAT initiatives, gather and act on customer feedback, and collaborate on improving customer journeys and self-service options. Continuous Improvement: Champion automation, self-serve enhancements, and new technologies using data-driven insights and business cases to reduce friction and improve service. Strategic Projects & Expansion: Lead and support new initiatives, rollouts, and geographical expansions, ensuring customer service readiness and alignment with business goals. EMEA Collaboration & Budgeting: Represent the regulated entity within the BHN EMEA network, contribute to shared solutions, manage budgets, and lead forecasting and seasonal planning. Qualifications: Proven leadership in building and managing high-performing Customer Service teams within regulated environments. Experienced in implementing QA and KPI frameworks to drive performance, compliance, and customer satisfaction. Strong track record in leading multi-site, multi-country contact centre operations with measurable business impact. Skilled in coaching and developing teams, with a clear customer-first mindset and ability to inspire performance. Comfortable operating in matrix structures and outsourced environments across different time zones. Highly organised, data-driven, and tech-savvy, with excellent communication skills and a focus on continuous improvement. Benefits: Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Apply now: Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Join us and be part of a company thats shaping the future of branded payments. Apply today and take the next step in your career!
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Support - Parkwest
D10 Dublin, Leinster
€32500 - €33000 annum
Teamworx
Posted 308 days ago
Job Viewed
Job Description
Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)
Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.
You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!
You Meet possibilities and we offer you* …
· competitive salary and benefit package
· great opportunities for professional development in an international company
· personal development with first-class practical trainings
· a great company culture
· the chance to compete, win and celebrate excellent performance
You Bring dedication and you…
· put customers first and deliver a great experience
· enjoy communicating and helping customers in different channels
· provide professional advice and solutions for the customer
· thrive in a busy and dynamic environment
· want to be a part of a great team
· support the stores and provide efficient cooperation within retail
Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES.
This advertiser has chosen not to accept applicants from your region.
9