218 IT Operations jobs in Ireland

Service Delivery Manager

Belfast, Ulster HAYS Specialist Recruitment

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Location: Greater Belfast | Hybrid Working ? Salary: Competitive | Benefits | Career Progression We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk and supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring: Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation ? IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs Belfast | ICT Roles Northern Ireland | Hybrid IT Jobs NI | ISO27001 ICT Jobs | IaaS Cloud Jobs Belfast ? Apply now or contact our team to find out more. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Benefits: 62 637
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Lead, Network Operations

Dublin, Leinster Mastercard

Posted 12 days ago

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead, Network Operations
The Load Balancer Operations Team is responsible for multiple aspects of the overall health of the load balancing platform, including the Analysis, Patching, and Operational Support of all configurations at MasterCard. As part of the Load Balancer Operations Team, Analysts are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the MasterCard Global Enterprise network. The primary responsibility of a Load Balancer Operations Analyst ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a "hands on" role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. Collaborate with Business Operations and Service Delivery teams to ensure complex network designs adhere to monitoring and configuration best practices.
Position requires a Master's degree, or equivalent, in Electrical Engineering, Information Technology or related discipline, and good experience in the job offered, or as Platform Analyst or related position. Alternatively, we will accept a Bachelor's degree or equivalent and evidence of progressively responsible experience.
What you will need:
- Experience with TCP/IP protocol communication.
- Linux Kernel command for troubleshooting purposes and network trouble diagnostics
- Interact with the development and project teams to transform business and technical requirements into load balancer architecture design.
- Develop monitoring solutions with high level of innovation and cost effectiveness.
- Contribute to the overall strategy and manage complex issues within functional area of expertise.
- Develop and maintain automation around build and deployment of load balancer instances and configurations.
- Experience in multi-cloud environments that include public, private and hybrid clouds.
- Expert at Internet architecture and project delivery
- Expert at load balancers and web application firewalls
- Experience with AGILE/SCRUM project management methodologies
- Network Connectivity - IPv4, IPv6, port assignment
- Familiar with version control systems like GIT or SVN
- Experience delivering agile projects utilizing end to end CI/CD pipelines
- Expert at SSL and digital certificates
- Expert with load balancing HTTP/HTTPS
- Implement enterprise Internet connectivity
- Expert at SSL, digital certificates and PKI encryption standards
- Network diagnostics, BGP, SNMP, SSH technologies
- Project management methodology
- Strong verbal and written communication skills
- Self Starter with demonstrated listening skills
Skills:
- Business Acumen (Advanced)
- Commercial Focus (Advanced)
- Computer and Platform (Advanced)
- Future Focus (Advanced)
- Global Perspective (Advanced)
- Infrastructure (Advanced)
- Innovation and Thought Leadership (Advanced)
- IT Business Process (Advanced)
- IT Security (Advanced)
- People Leadership (Advanced)
- Personal Influence (Advanced)
- Project Management (Advanced)
- Technical Documentation (Advanced)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Senior Analyst, Network Operations

Dublin, Leinster Mastercard

Posted 12 days ago

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Network Operations
Overview
- The Load Balancer Operations Team is responsible for the entire lifecycle of the platform, including the Analysis, Patching, and Operational Support of all load balancer configurations at MasterCard.
- The primary responsibility of a Load Balancer Operations Analyst is ensuring infrastructure configurations and monitoring capabilities adhere to MasterCard standards, processes, availability requirements, and best practices.
- Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and troubleshoot those technologies.
- This is a "hands on" role that monitors and ensures load balancer stability achieves 99.999% uptime across the Mastercard enterprise network.
- Do you enjoy solving infrastructure troubleshooting problems?
- Are you the type of person that will drive troubleshooting sessions and multiple teams in the best direction instead of the easiest?
Role
- Interact with the engineering and project teams to transform business and technical requirements into load balancer monitoring strategies.
- Support the creation of solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
- Contribute to the overall strategy and manage complex issues within functional area of expertise.
- Develop and maintain automation around troubleshooting and overall stability of load balancer instances and configurations.
All About You
- Position requires a Bachelor's degree, or equivalent, in Electrical Engineering, Information Technology or related.
- Strong experience at Internet / data center architecture and monitoring standards
- Strong experience at load balancers and web application firewalls
- Network Connectivity - IPv4, IPv6, port assignment
- Experience with one of the following technologies: Citrix NetScaler, HA Proxy, AVI and F5 BIG-IP products preferred
- Expert at SSL and digital certificates
- Experience with load balancing HTTP/HTTPS
- Web and Middleware experience preferred
Responsible for multiple aspects of life cycle of the load balancing platform, including the Monitoring, Patching, and Building of all load balancer configurations at MasterCard. As part of the Load Balancer Operations Team Engineers are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the Mastercard Global Enterprise network. The primary responsibility of a Load Balancer Operations Engineer ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a "hands on" role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. A key responsibility of this position is to provide training to Operations staff to educate and better position these teams for support of complex environments. Collaborate with Business Operations and Service Delivery teams to architect complex network design solutions encompassing end-to-end application architecture that scale for strategic growth.
Experience:
- Experience with TCP/IP protocol communication.
- Linux Kernel command for troubleshooting purposes and network trouble diagnostics
- Interact with the development and project teams to transform business and technical requirements into load balancer architecture design.
- Develop monitoring solutions with high level of innovation and cost effectiveness.
- Contribute to the overall strategy and manage complex issues within functional area of expertise.
- Develop and maintain automation around build and deployment of load balancer instances and configurations.
Experience in multi-cloud environments that include public, private and hybrid clouds.
- Experienced at Internet architecture and project delivery
- Experienced at load balancers and web application firewalls
- Experience with AGILE/SCRUM project management methodologies
- Network Connectivity - IPv4, IPv6, port assignment
- Familiar with version control systems like GIT or SVN
- Experience delivering agile projects utilizing end to end CI/CD pipelines
- Expert at SSL and digital certificates
- Expert with load balancing HTTP/HTTPS
- Implement enterprise Internet connectivity
- Network diagnostics, BGP, SNMP, SSH technologies
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Operations Supervisor , AMZL Operations Supervisor

Dublin, Leinster Amazon

Posted 23 days ago

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Description
When you join Amazon as an Operations Supervisor, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.
Key job responsibilities
- Promote a culture of safety and wellbeing.
- Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Analyse performance and suggest process improvements to optimise work and improve customer service
- Collaborate with other managers to standardise shift processes
A day in the life
You'll work shifts and be based onsite. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area.
About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
Basic Qualifications
- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience in a logistical working environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Operations Supervisor

Dublin, Leinster Amazon

Posted 3 days ago

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Description
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
Basic Qualifications
- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

Supervisor, Operations

Limerick, Munster Stryker

Posted 27 days ago

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**Operations Supervisor**
+ 23 Month FTC with with potential for permanency
+ Shift (days and evenings -with weekends and every second Friday off)
Here at Stryker, we apply our unique strengths, diverse backgrounds, and commitment to quality to develop cutting-edge products for our customers and patients. Our passion, purpose and integrity make us unique. Nowhere else will you find the energy, the opportunities and shared commitment to excel for our customers, for patients and for our family at Stryker.
As an Operations Supervisor you will have the opportunity to inspire, lead and mentor diverse teams across our Limerick site. We expect to win as a team by doing things the right way and challenging each other to strive for the very best
**What you will do**
+ Leads Operational Excellence and complex change initiatives across the business. Mentors and develops Supervisors. Deputises for Operations Manager.
+ May have responsibility for Production area(s) and team(s)
+ Leads operations improvement projects and participates in site or campus operational initiatives
+ Under limited supervision, plans, conducts and supervises assignments
+ Reviews progress and evaluates results
+ Recommends changes in procedures and process improvements
+ Accountable for maximisation of resources available to deliver outstanding results on all key performance metrics across the Business unit
+ Deputises for Operations manager and represents Business unit/value stream at site and operations forum
+ May manage a number of production teams to meet customer requirements and deliver KPIs in Quality, Service, Cost and People Development
+ Participates in budget setting for the business unit
+ Drives a proactive and compliant approach to environmental, health and safety
+ Champions 6s process, standards and objectives through coaching, mentoring and setting direction
+ Mentor and coach for Graduate(s) and Operations supervisors.
+ Inspires others by setting the standards, building trust and partnerships, collaborating and encouraging diverse perspectives always acting with integrity
+ Creates a positive employee relations environment and facilitates high engagement across a number of production teams and with cross functional teams
+ Provides timely feedback and review and ensures all performance issues are dealt with in a constructive, fair and prompt manner. Ensures that all employees are treated with fairness and respect
**What you will need**
+ Degree or master's in business, Production Management, Engineering or similar Discipline or demonstrated equivalent experience
+ 4 years minimum experience in a manufacturing environment.
+ 2 years minimum Supervisor experience
+ Supervises Production team(s) or a number of indirect staff
+ Possesses and applies a broad knowledge of principles, practices and procedures of a production environment to the completion of complex assignments
+ Usually works with a minimum of supervision, conferring with leader on unusual matters.
+ Demonstrated leadership aptitude to work with people and set direction as part of a cross functional team and across a large number of teams
+ Excellent knowledge & computer skills in MS Excel, Powerpoint & Word.
+ Business acumen with an ability to deliver process improvement objectives
+ Good knowledge of GMP / FDA regulatory requirements, housekeeping, health and safety.
+ Genuine interest in investing in people and facilitates individual and team engagement and development.
+ Ability to coach, provide effective feedback and manage performance.
+ Problem solving methodology experience required with process knowledge desirable.
+ Can interpret and analyse information and translate into operation actions.
+ Excellent Influencing and communication skills
#IJ
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Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Supervisor, Operations

Cork, Munster Stryker

Posted 27 days ago

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**Operations Supervisor - MFR (Neurovascular)**
+ Shift = Evenings : Mon - Thurs
+ 12 Month FTC - Potential of extension
Are you a natural born people leader who enjoys working in a fast-paced environment where Quality is key in everything we do, if so - this is the role for you!
In our Stryker Model Farm Rd site, you and your team will help make Neurovascular products that improve the quality of our patient's lives every single day!
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Who We Want:**
+ **Sets direction.** An innovator who defines ways to create value and deliver on Stryker's mission and strategic imperatives.
+ **Managers who drive performance.** People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
+ **Goal-oriented orchestrators.** People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
+ **Talent developers.** Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
+ **Effective communicators.** People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
**What You Will Do:**
+ Every day in this role represents a new and exciting challenge! You will have the chance to lead and develop a team of operators - ensuring high levels of performance and employee engagement.
+ You will be responsible for evaluating employee performance, conducting performance appraisals, and coaching/mentoring and developing your team members to encourage and support a high-performance work culture and develop future leaders internally.
+ You will be responsible for the utilising Stryker's Production System tools to increase performance and productivity.
+ You will have responsibility for guiding and mentoring some of the more junior team members within the Operations Team.
+ Your business acumen will be key - ensuring all key metrics and targets (including quality, cost, and service) are achieved while also playing a key role in budget setting for your business units alongside your finance partners.
+ You will get the opportunity to build your network with other key teams and divisions across Stryker's franchises.
+ You will also be responsible for leading operations processes to ensure that all products meet/exceed established quality standards, you will drive compliance to FDA, ISO and company requirements and champion efforts to comply with all safety, quality and operational documentation requirements and practices.
**What You Need:**
+ Degree or master's in business, Production Management, Engineering, or similar Discipline or demonstrated equivalent experience
+ 4 years minimum experience in a manufacturing environment.
+ 2 years minimum Supervisor experience.
+ Possesses and applies a broad knowledge of principles, practices, and procedures of a production environment.
+ Usually works with a minimum of supervision, conferring with leader on unusual matters.
+ Demonstrated leadership aptitude to work with people and set direction as part of a cross functional team.
+ Excellent knowledge & computer skills in MS Excel, PowerPoint & Word.
+ Good knowledge of GMP / FDA regulatory requirements, housekeeping, health, and safety.
+ Genuine interest in investing in people and facilitates individual and team engagement and development.
+ Ability to coach, provide effective feedback and manage performance.
+ Problem solving methodology experience required with process knowledge desirable.
+ Can interpret and analyse information and translate into operation actions.
+ Excellent Influencing and communication skills
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Operations Manager

Dublin, Leinster Staycity

Posted 1 day ago

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Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring an Operations Manager to help shape the Staycity guest journey. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) We would love you to have: 5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience Local market knowledge is preferred Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands. What you can do for us: Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales. Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued. Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function. Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible Manage and motivate a team of direct reports on a daily basis. Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law. Join us and be part of the journey.
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Operations Director

Galway, Connacht Action Recruitment Hospitality Connections

Posted 1 day ago

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Our client, a leading catering and hospitality operator, is seeking a dynamic Operations Director to take charge of one of the most exciting multi-purpose venues in Ireland. This high-profile site hosts everything from large-scale concerts to corporate events, as well as day-to-day hospitality services for professional sports. As Operations Director, you will oversee the full site operation including Concerts, Events, Corporate, and the busy day-to-day. You will be leading and mentoring a strong team including two General Managers, ensuring best-in-class operational standards across all areas. We are seeking a proven leader with: High-volume operations experience in large venues, stadiums, or multi-outlet hospitality. Strong corporate event background, capable of delivering at scale while maintaining premium service standards. Strategic leadership skills, with the ability to drive performance through senior managers and large teams. A commercial mindset and ability to manage complex, multi-stakeholder operations. This is a rare opportunity to join a major venue at a pivotal moment of growth, with hundreds of events already secured for the years ahead. Salary: €80,000 - €85,000 base (negotiable depending on experience). For outstanding candidates, flexibility on package can be discussed. Skills: General Management Operational Excellence Operations management Multi Site Management
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Operations Support

Cork, Munster Trident Safety

Posted today

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Role: Dangerous Goods Operations Support, DG Operations Assist Line? Location: Cork, Ireland Date: August 2025 At Trident we relate our success directly to the strengths of our staff and the cohesiveness of our management team. Reporting to the Dangerous Goods Operations Team Lead, the Dangerous Goods Operations Support role is where our experts start their careers. Would you thrive in a fast-paced environment where your expertise helps keep people and goods safe across the globe? As we continue to set the benchmark for excellence in dangerous goods compliance and logistics, we invite you to become a key contributor to our high-performing organisation. The Role If you are searching for a fast-paced environment, have a good eye for detail, and are looking for an employer that is willing and eager to invest in your training, this role could be a great fit. With Specialists based in a variety of locations, our professionals work with clients to ensure compliance and safety in the area of Dangerous Goods transportation. You will be responsible for analysing dangerous goods/hazmat material transfer requests from our clients and providing the most efficient solutions to prepare the goods/materials for onward shipping. Following the extensive training that we provide, the DG Specialist will be a vital resource for our clients. The role requires the ability to leverage detailed knowledge of various regulations (shown below) that govern the transportation of Dangerous Goods, including: IATA Dangerous Goods Regulations ADR The IMDG CODE 49 CFR Hazardous Materials Regulations Responsibilities Responsibilities will include but are not limited to: First point of contact for advising clients in the specialist area of packaging requirements and solutions Provide guidance on national, international regulatory and logistical compliance Manage multiple requests and priorities based on lead time and urgency Deliver detailed interpretation of global regulations to facilitate the safe and fluid transport of hazardous materials by air, road, and sea. Requirements: The ideal candidate will have/be: 2+ years of logistics, operations, dangerous goods, or hazardous material experience desired but not mandatory A quick learner with a passionate desire to gain new skills Excellent team player with solid communication skills and can-do attitude Outstanding interpersonal and communication skills, fluent English required and additional languages an advantage Experience working directly with clients is required Minimum diploma required, degree preferable but no essential Science or logistics background an advantage High comfort level with technology including MS Office National and international dangerous goods regulations knowledge is highly desired including IATA, IMDG, 49-CFR qualifications, DGSA but training will be provided To have an impact at Trident you will: Be a critical thinker with a passion for all things related to Dangerous Goods Enjoy solving complex problems alongside teammates Remain committed to continuous learning Find motivation by contributing to a high-energy, results driven environment Demonstrate strong attention to detail and apply follow-up and organizational skills Be a great communicator with excellent interpersonal skills Play a key role in enhancing our work environment If you are ready to take the next step in your career with a company that values expertise, initiative, and teamwork, we want to hear from you! ? Applicants should note that eligibility to compete for positions with Trident is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit, who currently reside in Cork, Ireland? Trident is committed to a workplace environment that promotes diversity and inclusion and creates an open and inclusive culture where everyone feels valued. Skills: Answer incoming calls First Line Operation Administration Computer System Customer Service DGSA Logistics Benefits: Training Qualifications
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Operations Analyst

Dublin, Leinster Pontoon Solutions

Posted today

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Operations Analyst - Trade booking, allocation, , Client Service 6 months Dublin Job Description: This job is responsible for providing end-to-end support for Global Markets sales and trading business for equities across multiple Lines of Business. Key responsibilities include overseeing order booking, allocation and confirmation, performing trade amendments, investigation and resolution of exceptions. Responsibilities: - Trade booking, allocation, confirmation - Break resolution occuring from BAU trading activity - Exception management occuring within the equities infrastructure - Client engagement - managing relationship and expectations - Supporting trade desks with ad hoc queries - Overview of operational static set up in onboarding process - Reconciliation of client execution and allocations Requirements: - Relevant 3rd Level Degree or equivalent, - Previous experience in a client facing financial operations environment in a financial institution, - Knowledge of Operational Risk, trade lifecycle, settlements, reconciliation - Committed to the continuous learning the role demands - Experience working in fast paced, demanding environment Additional Desired Candidate Qualities: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Skills: Operations Analyst Trade client service settlements,
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