Risk Management and Controls

Mulhuddart, Leinster Kyndryl

Posted 5 days ago

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**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl is the world's largest provider of IT infrastructure services.
**Europe Regulatory Office Mission:** Responsible for the implementation, administration, and oversight of a regulatory and governance program supporting our compliance with EU DORA, NIS 2 and UK CTP Regime.
**Job Summary:** Senior Lead, Risk Management and Controls will be responsible for identifying relevant, regulated accounts and onboarding them to our regulatory compliance program. This role involves participating and coordinating governance activities across first, second, and third lines of defense functions ensuring an integrated approach to compliance. Additionally, the role includes performing regular reviews and controls assessments to identify improvements and track progress as well as playing a key role in regulator examinations. The ideal candidate will have strong skills in risk management, communication and IT security control frameworks.
**Key Responsibilities** **:**
+ Account Identification: Identify relevant, regulated customers, using automation where possible, and provide guidance to those account teams in the onboarding process.
+ Governance: Establish, participate and coordinate governance activities across first (Delivery/Accounts), Second (Security Assurance, Business Controls), and Third (Corporate Audit) lines of defense driving alignment and establishing best practices.
+ Reviews and Controls Assessments: Perform regular reviews of governance/risk activities (MSAC, QCM, SOC) as well as ICT security controls assessments. Design improvements where appropriate and track implementation.
+ Risk Management: Develop and implement risk management strategies to mitigate potential threats and vulnerabilities.
+ ICT Security Controls: Leverage knowledge of ICT security control frameworks to enhance security measures on regulated accounts and infrastructure.
+ Collaboration: Work closely with various stakeholders (BC, CAS, CISO, S&R, Delivery) on cohesive risk management practices.
+ Reporting: Develop, prepare and present appropriate compliance metrics and reporting to senior management and exam teams.
**Who You Are**
Qualifications/Skills:
+ Strong understanding of ICT security control frameworks (NIST; ISO 27002)
+ Excellent analytical, and communication skills.
+ 7+ years experience with corporate governance and related activities.
+ Strong understanding of risk management principles and practices.
+ Ability to work collaboratively with cross-functional teams.
Preferred Certifications/experience:
+ Project Management Professional (PMP)
+ Certification in Risk and Information Systems Control (CRISC)
+ Certified Information Security Manager (CISM)
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Manager - Customer Account Management Team Ireland

Arklow, Leinster U.S. Bank

Posted 11 days ago

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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
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Regional Account Manager - Specimen Management (Field)

Blackrock, Leinster BD (Becton, Dickinson and Company)

Posted 11 days ago

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**Job Description Summary**
This role is a dynamic opportunity to lead strategic Territory and Account Management, driving sustained sales growth, market share expansion, and strong customer retention. By cultivating influential relationships with key stakeholders across HSE, HSCNI Pathology, Clinical, and Procurement functions, you will play a pivotal role in executing BD's long-term business strategy. As the IDS Brand Ambassador, you will champion customer needs, ensuring seamless issue resolution and engagement with cross-functional BD teams such as Customer Care, MSC, and Technical Services. Leveraging internal resources, you will craft and implement a multi-year territory plan while maintaining comprehensive records of all customer interactions in Salesforce to drive data-informed decision-making.
**Job Description**
**We are the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
**Become a maker of possible with us!**
**Our vision for at BD Integrated Diagnostics Solutions (IDS)**
By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.
**About the role**
This role focuses on strategic Territory and Account Management to drive sustained sales growth, competitor share gain, and the expansion and retention of current accounts across the assigned region. The position requires building and maintaining strong relationships with key stakeholders in HSE, HSCNI Pathology, Clinical, and Procurement functions to support long-term business objectives. Acting as the key IDS point of contact and BD Brand Ambassador, the role ensures effective customer engagement, issue resolution, and collaboration with internal teams including Customer Care, MSC, and Technical Services. A key aspect includes identifying and mobilizing cross-functional BD resources to execute the territory plan, while maintaining up-to-date records of all activities and interactions in Salesforce.
On the sales front, the role is responsible for meeting annual sales targets and driving profitable growth across the IDS product portfolio, with a particular focus on priority products aligned to BD's strategic goals. Using BD's Customer Engagement Models, the role flexibly adapts between leading, supporting, or executing sales initiatives based on complexity and value, collaborating with internal functions such as Professional Services, Solution Consultants, and Marketing to ensure successful outcomes. The position also supports commercial excellence initiatives, including pricing and tendering, while ensuring detailed and accurate documentation of account plans, forecasts, and project implementation in SFDC to enable ongoing performance tracking and strategic decision-making.
**Main responsibilities will include:**
+ Create and execute a multi-year Territory plan to drive competitor share gain and current account expansion, maintenance and retention.
+ Maintain and leverage relationships with key customers in HSE and HSCNI Pathology, Clinical, and Procurement functions to support long-term sustained sales growth and execution of the business strategy.
+ Promote BD IDS and BDX on the Territory and act as a BD Brand Ambassador
+ Key IDS "Point Person" on the territory. Act as a trusted partner to customers. Act as their Champion within BD. Help them maintain a productive and beneficial relationship with BD IDS and assist in resolving issues they may have. Engage Customer Care, MSC and Technical Services to support the customer as required.
+ Identify BD cross-functional resources needed to complete the Territory plan. Engage internal customers to form virtual teams to support these initiatives.
+ Maintain records of all customer activities and communications in Salesforce.
+ Deliver annual sales targets and drive profitable growth across the designated territory and IDS product portfolio.
+ Deliver accelerated growth on Focus products in line with company strategy.
+ Identify, prioritise, and successfully close profitable growth opportunities across regions utilising the "BD Way of Selling"
+ Use BD Customer Engagement Models to progress and close sales opportunities, engaging a broad range of BD commercial functions when required. Use the correct customer engagement model that matches the complexity and value of the opportunity. Flex from acting individually to close lower complexity opportunities to leading small cross-functional teams to close medium complexity opportunities through acting as a team member within a large cross-functional or cross-regional team working on a complex high-value solution-based opportunity.
+ Partner with internal collaborators and function group to deliver sale objectives and in line with Customer Engagement Models. These include Professional Services, Solution Consultant, Managed Services, Technical Services, Contract and Tenders and Marketing teams.
+ Execute BD commercial excellence initiatives on Territory eg pricing, contracting and tendering processes, use Customer Engagement Models, Implementation and BO management
+ Ensure accurate Account Plans, Project Implementation Plans, Sales Opportunities and Forecasts are documented and maintained for regular review in SFDC. Also provides commentary and insight into sales performance to support monthly business review processes.
**About you**
+ 2 years of sales experience within the Life Sciences industry. Ideally, these would be in the fields of Microbiology, Molecular, Blood Sciences and Specimen Management. However, we are open to candidates with other lab/hospital sales experience who are keen to learn.
+ Proven track record of sales success
+ Proven track record of territory management and forming productive relationships with key customers.
+ Understanding of the HSE purchasing process and healthcare system procurement processes. Working knowledge of commercial terms and conditions of contract.
+ Ability to manage & implement multiple opportunities of varied complexity simultaneously
+ Excellent presentation skills with strong financial foresight and negotiation skills
+ Effective teammate, able to form productive relationships across a range of BD functions to support territory management and sales growth objectives.
+ Use of Salesforce CRM. Proficient use of Microsoft Office (Word, PPT, Excel)
+ Educated to degree level or equivalent, preferably in a scientific subject area.
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**To learn more about BD visit:** ** Skills
Optional Skills
.
**Primary Work Location**
IRL BD and CO Dublin South
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
**Salary Range Information**
54,800.00 - 93,200.00 EUR Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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