170 Microsoft jobs in Dublin

Microsoft VDI Architect / SME

Dublin, Leinster eir evo talent

Posted 11 days ago

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Microsoft VDI Architect / SME Location : Dublin - Hybrid Duration : 6+ months contract Highly extendable Role Profile/About the Opportunity We are looking for an Virtualization Architect with skills in Citrix, AVD, W365 & Dev Box to provide deep technical expertise in designing, deploying, and supporting secure and scalable virtual desktop solutions. Key Responsibilities Design and Implement AVD, W365 & Dev Box solutions. Environment Optimization, recommended best security practices. Configure FSlogix as profiling. Develop and implement automation for scaling, image updates. Troubleshoot and resolve issues related to AVD, Provide technical documentation, knowledge transfer, and training to support teams. Work with the Customer Architecture Team. Draft HLD/LLD and other project documents. Key skills/knowledge/experience: Virtualization Architect with 10 to 12 Yrs of hands-on experience with various VDI technologies AVD, Citrix, W365, DevBox etc. 5 Yrs of Experience in consulting, designing, and implementing AVD, W365 & Dev Box Worked on various scenarios and use cases to design and build Prod and DR solutions Configure and deploy FSLOGIX and required infra in AVD Application modernization knowledge with MSIX App Attach & 3rd party products Sound Knowledge of 3rd party tools i.e. Nerdio, Hydra, Liquit, Lakeside Systrack etc. is plus Knowledge on automation with DevOps, Terraform, Biceps will be plus Configure Optimization & Security features on hostpools In-depth knowledge of Azure services - AAD, AADS, RBAC, Storage, Policies, Backup, Recovery Service Vault, Azure Firewall, Private Link, UDR, Security, Azure File share, AVD Autoscaling, AVD Security features & Azure Monitor Work with MS for any ongoing critical issues Knowledge on Group Policy , Active Directory and Registry settings. Proficiency in scripting and automation. Strong problem-solving skills with a deep understanding of session host performance tuning and diagnostics. Deployed MS Dev Box and aware of the latest features. Integration with GitHub will be add on Operations and Deployment knowledge on Windows365 Good skills on Windows Client and Server OS, Microsoft Intune Endpoint Manager Administration and Architecture Strong knowledge on Intune Compliance /configuration policies, Defender for Endpoint, Device encryption Defender for 365 and Identity, Sentinel, Conditional Access, and integrate other emerging MS Cloud security features. CCP, AZ140, ITIL, AZ104 & AZ900 Certification will be an added advantage Good analytical and communication skills and willing to take up the ownership Candidates should hold appropriate RTWs for Ireland i.e. Stamp 4, Irish/British/EU passport. For more information please apply here or contactAgnes Reena/ Contact: Ref:EET7347 Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo
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Technical Support Analyst

Dublin, Leinster UniJobs

Posted 11 days ago

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Unijobs on behalf of our public sector client have a requirement for a Technical Support Analyst. This position is based off a hybrid working arrangement with the requirement to attend meetings in the office when required. The successful candidate will be employed as an agency employee working 35 hours per week. This position is also a temporary contract, initially for 6 months with the possibility of extension thereafter. The salary on offer for this position is €56,757 (€31.08 per hour). You will also accrue 30 days annual leave per annum and be paid bank holidays. Overview: This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution. The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement. Principle Duties & Responsibilities: Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments. Manage and escalate incidents and service requests with a third-party vendor. Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor. Coordinate and manage access requests in line with access control policies. Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed. Participate in system updates and new implementations. Communicate with internal stakeholders regarding system updates, known issues and testing activities. Ensure data integrity and quality within the CRM system. Respond to common system and user support queries, providing clear and timely guidance. Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation. Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements. Support continuous improvement of the CRM and portal experience for end users. Provide support for other tasks as deemed appropriate by the management team. Post Specific Requirements: Must have: Third level qualification in Computer Science, Information Systems or Data Analytics. A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective. Excellent problem-solving and analytical skills. Experience in a strong customer focus orientated environment. Experience in the analysis of data, identifying trends and root causes. Team player with a focus on continuous improvement. Ability to work collaboratively across technical and non-technical teams. Ability to manage multiple projects and priorities. Additional requirements specific to the post: Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel. Preferred experience working in Customer Support or Service Desk environments. Flexibility in working hours to meet the needs of the service. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: uat user acceptance training support helpdesk Benefits: 30 Days Annual Leave
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Commissioning / Technical Support Engineer

Dublin, Leinster Tech Refrigeration

Posted 2 days ago

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We are a leading nationwide, family-owned Refrigeration/HVAC contractor based in Dublin and we are looking to strengthen our technical team with the addition of a Commissioning / Technical Support Engineer. Ideally applicants will have a formal qualification in Refrigeration, either through an apprenticeship or an approved equivalent via City and Guilds or NVQ. If you feel you are a suitable candidate for these positions, we would be delighted to hear from you. Total discretion and confidentiality assured. Skills should include: Technical expertise Problem solving and Fault-Finding techniques Broad experience base First-Fix attitude Attention to detail Customer Care Electrical and Mechanical experience Experience in BMS and control systems Electronics awareness An ability to work effectively in a team Mentoring and Training of apprentices Personal Attributes: Excellent communication skills Excellent interpersonal skills Works on own initiative Proactive Leadership / Mentoring skills Team player Energetic, consistent and reliable Loyal The following is a non-exhaustive list of your roles and responsibilities Pre-Sales Design development queries Meeting consultants and contractors pre-start-up stage Survey of new projects with the sales team Liaising with sales team on technical queries in general Value Engineering input Project Management Managing projects - day to day queries from contractors / clients / consultants Planning projects at handover stage Site/Online meetings with Main Contractors / M+E / Clients Monitoring / Managing quality of installations with Sub-contractors / Tech crews Monitoring / Managing installation timelines Commissioning Pre-commissioning stage ie BMS integration etc Pre-commissioning checklist with sub-contractors / tech crew Snag list co-ordination Commissioning installations - service checkers / laptop Completion of paperwork for the O&M Aftersales / Technical Dealing with ongoing technical queries relating to projects including completed projects Warranty queries / claims / investigations Delap Reports / Fingerprint surveys of existing installations via service checker / laptop In house training for sales team / engineers / contracts admin team On site training for installation / service crews Fault finding and troubleshooting support to Service Dept Benefits: Company Vehicle Group Life Assurance Laptop Meal Allowance / Canteen Mobile Phone Pension Fund
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Technical Support Engineer - Employee & Customer Management (ECM)

Dublin, Leinster ServiceNow, Inc.

Posted 14 days ago

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2-4+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
+ Demonstrated ability to troubleshoot difficult technical issues
+ Working knowledge of the components in a web applications stack
+ Experience in one (or more) of the following: JavaScript, CSS, HTML, XML
+ Good experience writing or debugging JavaScript (or other object orientated languages)
+ Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc.
+ Excellent verbal and written communication skills
+ Works well in a team environment
+ Strong personal commitment to quality and customer service
+ Ability to understand and communicate complex issues and technical processes
+ Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers
**Optional Skills:**
+ A fundamental understanding of ITSM, ITIL, or CMDB
+ Experience in one (or more) of the following: UNIX Shell, AJAX, ReactJS, GraphQL, Angular
+ Basic experience administering: Linux/UNIX OR Microsoft Server
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Technical Operations Support

Dublin, Leinster Morgan McKinley

Posted 11 days ago

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Job Title Technical Operations Support Reporting to TMS Technical Operations Manager Introduction The Transport Technology Department in the National Transport Authority (NTA) is responsible for delivering and operating best in class technology solutions that support Transport Operators (e.g. Irish Rail, Bus Eireann, Local Links, Luas etc.) to deliver effective and efficient transport services to the public. To this end, the Department is procuring and implementing solutions in the area of real time passenger information systems (i.e. on-street displays and the national journey planner mobile application), a new automatic vehicle location system (the planning, tracking and managing of bus services nationally) and a national integrated transport ticketing solutions (i.e. the leap card system). The National Transport Authority wishes to contract a suitably experienced and qualified individual to the role of Technical Operations Support, reporting to the TMS Technical Operations Manager. The Role Working with the Transport Technology Operations Management Team, the principal function of this role is to lead the processing and validation of data input into the Automatic Vehicle Location System (AVL). The individual will have overall responsibility for the identification, planning, and migration of data from multiple sources, into a single consolidated data set, which will be used for a new central AVL system being sourced for use by all bus operators across Ireland. Technical Operations Support also provide support and expertise for projects (i.e. new systems) and changes to existing systems within the Transport Technology directorate. The successful candidate will be required to fulfil the following principal responsibilities. Responsibilities Leading the processing and validation of data input into the Transport Technologys (TT) various systems to ensure it provides the required level of service, accuracy and availability. These systems include, but are not limited to: Automatic Vehicle Location System (AVL); Planning Systems, including the data interface with Transport Operator systems; and oBusiness reporting capabilities including Transport Operator and Service Provider contract compliance reporting. Assisting in the triage, investigation and resolution of issues and problems with supported systems; Support Software Development Lifecycle (SDLC) and testing and QA activities, including; oTest Strategies oTest Plans oTest Cases/Suites oTest Case Management Tools Processing 'emergency' data supply changes resulting from unforeseen circumstances, such as emergency utility works creating a bus diversion, etc.; Assisting, from time to time, in testing and validation of enhancements and new features; To document and maintain processes and procedures as applicable to the TSG operations team, with full regard to how these interface with the wider business processes. This will include, but not be limited to: daily service tasks, configuration and release management, incident and problem management, service level continuity management, infrastructure and security management, disaster recovery and business continuity. Working with the Public Transport Contracts and Customer Experience teams to continually improve processes, system performance, and the customer experience. Note:The functions and responsibilities initially assigned to the position are based on current organisational requirements and may change from time to time. The appointed individual requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria: Hold a minimum of an NFQ degree level 7 qualification in computing, engineering, information technology, or, a relevant technical discipline to data analysis, preferably data science or equivalent; Have a minimum of 5 years recent experience working in a data management capacity including working with SQL databases, with 2 of those years managing people and/or projects; c)Be effective at prioritising work to ensure target dates (data supply life cycle) are achieved using the provided systems and tools with an eye for detail and accuracy; and d)Possess good communication and interpersonal skills in order to influence non-direct reports, managers and stakeholders in matters that can enhance service quality. Desirable Attributes: The ideal candidate will also: Have knowledge of commonly used public transport data specifications including NeTEx, GTFS, VDV, SIRI, and NaPTAN; Have previous experience working with GIS or spatial data. Have an understanding of and exposure to Lean Six Sigma and/or ITIL; Possess data management skills, understanding of data management principles and best practices; Have an understanding of the underlying principals related to public transport real-time systems; and Have experience of defining and understanding business requirements; Skills: SCLC Data integration SQL Benefits: Work From Home
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Data Scientist

Dublin, Leinster The Hertz Corporation

Posted 14 days ago

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**Job Description:**
Hertz is one of the world's largest global mobility organizations and is currently undergoing a major digital transformation. As the operator of the largest electric vehicle (EV) rental fleet, Hertz is combining its brand strength and global fleet management expertise with cutting-edge technology and innovation to redefine the future of travel, mobility, and the automotive industry. Hertz is committed to becoming a key player in the modern mobility ecosystem, with a focus on electrification, shared mobility, and delivering a digital-first customer experience.
As a Data Scientist at Hertz, you'll have the opportunity to work on high-impact strategic initiatives and solve complex challenges using state-of-the-art technologies. You'll play a critical role in enabling and optimizing our digital, connected fleet, pricing, and ridesharing products. This includes fostering collaboration, building partnerships, co-developing innovative solutions, and delivering actionable insights to leadership to inform strategy, surface opportunities, and highlight potential risks. Your work will help drive data-informed decisions across the organization, fuel operational efficiency and revenue growth, and support our broader vision for the future of mobility.
**What You'll Do:**
+ Build and maintain descriptive, predictive, and prescriptive models to optimize existing processes and uncover market opportunities for new products and services.
+ Define and analyse success and performance metrics for current and upcoming business initiatives, with a strong emphasis on A/B testing.
+ Integrate and curate data from a variety of internal and external sources to develop detailed reports, datasets, and advanced analytics that support data-driven decision-making across the business.
+ Use data visualization tools to clearly communicate insights to technical, non-technical, and senior stakeholders.
+ Break down and solve complex business challenges using quantitative and analytical approaches, identifying patterns and correlations within large, complex datasets.
**What We're Looking For:**
+ Minimum 3 years of hands-on experience in a data science role.
+ Minimum 2 years of experience with cloud-based big data, machine learning, and analytics technologies - preferably with Databricks.
+ Experience working with Google Tag Manager clickstream data is a strong plus.
+ Proficient in SQL, with experience handling both structured and unstructured data.
+ Strong experience in Python or similar scripting languages.
+ Strong interpersonal and communication skills, with experience working in agile/scrum environments.
+ Excellent problem-solving and critical thinking abilities, with a proven track record of identifying root causes and delivering simple, logical solutions to complex problems.
+ Exceptional verbal, written, and presentation skills, with the ability to effectively communicate both technical and non-technical information across all levels of the organization.
+ A bachelor's degree or higher in Computer Science or a quantitative field such as Statistics, Mathematics, Physics, Engineering, or a related field.
**What you Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
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Data Scientist

Dublin, Leinster Eaton Corporation

Posted 14 days ago

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The Centre for Intelligent Power, located at Eaton's global headquarters in Dublin, Ireland, is at the forefront of applying AI and data science to revolutionize how we manage and use power. We tackle today's toughest digital challenges while developing breakthrough technologies that will power the next generation of intelligent, sustainable products and services.
As we continue to grow, we're looking for Data Scientists to join our expanding team. In this role, you'll research and develop advanced algorithms that address emerging challenges in the industrial and energy domains. You'll work closely with cross-functional teams to turn data into actionable insights and deployable solutions.
**What you'll do:**
+ Research and develop cutting-edge AI and data science algorithms
+ Analyze data to uncover insights and inform algorithm development
+ Incorporate system constraints into algorithm and dataset design
+ Design experiments and create high-quality labelled datasets
+ Plan and manage projects using Agile methodologies
+ Document and present solutions using diagrams, code, and performance metrics
+ Stay current with the latest tools, techniques, and academic research
**Qualifications:**
+ MSc or PhD in Data Science, Computer Science, Engineering, Physics, or a related field
+ 1-4 years of experience applying data science to real-world problems
+ Proficiency in Python, MATLAB, Simulink, and C/C++ Experience with algorithm optimization, embedded deployment, and automatic code generation
+ Familiarity with signal processing and machine learning for power systems is a plus
+ Strong communication skills and ability to work in cross-functional teams
+ Experience with Agile development and mentoring is desirable
+ A track record of academic publications or intellectual property generation is a bonus
**What we offer:**
+ Competitive Compensation & Benefits: Including pension, private health insurance, wellness programs, and more
+ Challenging & Impactful Work: Engage in cutting-edge projects within a dynamic, collaborative team environment
+ Career Growth: We prioritize internal mobility and support your professional aspirations through clear development pathways
+ Continuous Learning: Access to ongoing training and development through Eaton University and other learning platforms
+ Long-Term Investment in You: At Eaton, we don't just offer jobs-we build careers
#LI-MM2
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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Data Scientist

Dublin, Leinster AON

Posted 3 days ago

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Actuarial Data Scientist Are you ready to revolutionise the insurance industry by combining your actuarial expertise with cutting-edge data science techniques? If so, this may be the opportunity for you. This role offers a unique chance to apply actuarial methodologies alongside advanced data science technologies, creating innovative solutions for complex insurance challenges. If you are a motivated Actuarial Data Scientist with a passion for innovation and a desire to make a difference, we encourage you to apply and join our team at Aon. This is a hybrid role with the flexibility to work both virtually and from our Dublin office Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like As an Actuarial Data Scientist at Aon, you will spend your day analysing complex datasets to assess risk and forecast financial outcomes, primarily in the insurance sector. You will collaborate with cross-functional teams to develop predictive models and provide insights that drive strategic decision-making. Your role involves leveraging statistical techniques and machine learning algorithms to enhance actuarial models and optimise business processes. How this opportunity is different This opportunity offers a unique blend of actuarial expertise and advanced data science techniques, offering a chance to innovate within the insurance industry. This position allows you to apply actuarial methodologies in non-traditional settings, using cutting-edge tools like You will collaborate with a multi-disciplinary team, including data scientists, engineers, and domain experts, fostering a dynamic environment that encourages creativity and initiative. Skills and experience that will lead to success Experience working in or collaborating with actuarial teams in general insurance with experience of statistical modelling/actuarial modelling using data science techniques Actuarial knowledge of frequency and severity modelling as it relates to general insurance and motivated to use this knowledge in combination with data science models to build new solutions Experience with a programming language and enthusiasm to learn and develop ability to use python Ability to convey complex models and new technologies to non-technical audiences Motivated to be at the cutting edge of technology and data science building new solutions to unsolved problems in the insurance sector Excellent communicator (both verbally and in writing) with internal and external clients How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. #LI-JM3 2555614 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
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Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)

Dublin, Leinster ServiceNow, Inc.

Posted 14 days ago

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
In this role, you will also play a critical part in supporting and troubleshooting integrations and automation within the ServiceNow platform. This includes diagnosing and resolving complex issues related to inbound and outbound data flows, API integrations (such as REST and SOAP), and workflow automation that streamline business processes. Additionally, you will support the Configuration Management Database (CMDB), ensuring the accuracy, completeness, and integrity of configuration item (CI) data. You will troubleshoot issues related to CMDB data and its integrations with other IT systems, helping maintain a reliable single source of truth for IT infrastructure. Your expertise will enable seamless connectivity between ServiceNow and other enterprise systems, optimize operations through efficient automation, and support IT service management by maintaining accurate asset and relationship mapping within the platform.
**Technical Expertise (3+ Years)**
+ Solid understanding of ITSM, ITIL, and CMDB frameworks.
+ Skilled in web services development and consumption (SOAP, REST).
+ Proficient with relational databases such as MySQL and Oracle.
+ Experienced with data extraction technologies including JDBC and ODBC.
+ Developed bi-directional, automated integrations between multiple systems.
**Programming & Development**
+ Extensive hands-on experience developing real-world applications using JavaScript.
+ Ability to read and understand Java and JavaScript code.
**Networking & Systems**
+ Strong knowledge of networking concepts and operating systems (Windows/Linux).
+ Proven track record in troubleshooting complex technical issues effectively.
**Customer Support & Communication**
+ Experience in customer-facing technical support roles (advantageous).
+ Excellent written and verbal communication skills, capable of clearly articulating complex technical solutions.
+ Skilled at understanding and explaining intricate technical processes to diverse audiences.
**Professional Attributes**
+ Strong commitment to quality and customer service.
+ Effective team player with the ability to work independently.
+ Maintains professionalism when handling challenging user issues.
+ Excellent time management skills and flexibility to work day, evening, night shifts, and weekends as needed.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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Technical Sales Support Engineer - Dublin

Dublin, Leinster ICDS Group

Posted 11 days ago

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Technical Sales Support Engineer - Dublin. Our client produces products and solutions for power utility companies internationally, and include Active Network Management solutions, Control solutions, RTU's, Protection, Metering and Communications. We have been retained to recruit a Technical Sales Support Engineer for the company's Dublin operation. This sales role covers direct sales to power utilities, and sales through contractors/integration partners in Ireland, and is predominately office based. Key Responsibilities: Sales of company products and solutions to Power Utilities and through contractors / system integrators in Ireland. Selling the full product portfolio. Achieving annual sales targets. Supporting the company's international business units by tendering of technical and commercial proposals Key Activities: Account Management: building and managing customer relationships and positioning the company for new opportunities. The sales cycle is typically six months to a year. Business Development. Technical sales of existing / new products and solutions into the Power Utility market and other sectors within UK and Ireland. Promotion & presentations of products, solutions and expertise. Tendering of technical and commercial proposals for both Ireland and export opportunities. Driving any necessary customer approvals and certifications required for new business. Pre-qualification for opportunities. Although this role is based at the company's Dublin office, travel within Ireland & Europe will be required for pursuing opportunities and attending meetings. Occasional travel to company export regions may also be required. Interested applicants should have: Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background. Typically, over two years experience in industry. Possibly an application engineering background in control and automation projects. This role is a great opportunity to develop both technical and commercial skills. Desirable: Experience in selling to power utilities, particularly automation equipment. Sales experience in any of the following: Active Network Management, Smart Grid Solutions, SCADA, Protection, Substation Automation, Distribution Automation, Renewable Energy or Communications. The ability to work at both the strategic and customer facing level is desirable Electrical Engineering qualification an advantage, not essential Must be able to demonstrate the ability to identify and develop sales opportunities and to market technical solutions and services. Some experience in producing technical and commercial proposals. Delivering to sales targets. A results-driven individual with determination to deliver whilst maintaining professional and technical standards. Sales driven and enthusiastic with a technical background. Product and solution training will be given. Good communication skills with the ability to influence others. The ability to identify and cultivate long-term business relationships. Skills: technical sales power electrical utilities
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  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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