8 Professional Services jobs in Malahide

A Global International Law Firmin Dublin 1 is seeking a highly skilled Legal Executive Assistant to support their busy Corporate team in Dublin. This is an exceptional opportunity to join a world-class legal environment, providing top-level support to lawyers and the Listings team. Key Responsibilities: Deliver high-quality executive and secretarial support to lawyers and team leaders. Manage billing and collections, including drafting and tracking invoice narratives. Open, close, and archive legal matters and ensure accurate client records. Handle conflict checks and Know-Your-Customer (KYC) procedures. Organise meetings, manage calendars, and coordinate schedules efficiently. Prepare, edit, and manage legal documents, court pleadings, and correspondence. Create court bundles and closing bibles; manage digital document storage and version control. Maintain and update client contact information in legal databases. Liaise with clients and stakeholders in a professional and timely manner. Collaborate with other support professionals to ensure seamless service delivery. Requirements: Legal Secretarial Qualification and/or minimum of 4 years experience within professional services or corporate environment Strong IT proficiency, including Microsoft Office & other tech systems Desirable experience with iManage, Interaction, and Intapp. Excellent communication, organisation, and multitasking skills. Discretion, professionalism, and the ability to work both independently and as part of a team. Whats on Offer: €50,000 €55,000 annual salary Hybrid working model 3 days in the office, 2 days remote Excellent benefits package, including healthcare, pension, and wellness perks Annual performance-related bonus Prestigious international work environment with ongoing development opportunities Collaborative and inclusive firm culture To apply, please send your CV to Richard Minchin at the Lex Consultancy team: Please note only candidates that match the minimum job requirements above will be contacted for this role.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are looking for a **Cloud Solution Architect (CSA), specializing in AI solutions,** who is passionate about driving our customers' AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. _This role is flexible in that you can work up to 50% from home ._
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Be a trusted advisor and drive business value through AI Transformation** : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
+ **Drive Customer Success** : Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
+ **Leverage** **Agentic AI** : Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
+ **Explore growth opportunities:** Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
+ **Accelerate Customer AI Transformation Journey** : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
+ **Embrace a growth mindset:** Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
+ **Learn-it-all:** Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
**Qualifications**
Required Qualifications:
+ Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
Preferred Qualifications:
+ Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ Experience working in a customer-facing role (e.g., internal and/or external).
+ Experience working on technical projects.
+ Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert _,_ Azure, Amazon Web Services, Google, security certifications).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 8 years of industry experience in advertising, consultative sales, or business development, or 6 years of experience with an advanced degree.
+ Experience as a sales leader and managing a team.
+ Ability to communicate fluently in English and German to engage with clients in the region.
**Preferred qualifications:**
+ Experience managing a Sales team's operations including portfolio management, team building, KPI measurement, execution.
+ Experience managing and coaching sales behaviors including C-level engagement, effective questioning, objection handling, engaged selling.
+ Knowledge of the advertising industry, and traditional and contemporary/online marketing tactics and strategy.
+ Ability to work independently and grow in a rapidly changing environment, with excellent communication, problem-solving and investigative skills.
+ Excellent people management skills with the ability to be personable yet persistent.
+ Passion for consultative solution selling with a drive to innovate.
The Scaled Business Solutions team is designed to drive growth for small-sized businesses with significant expansion potential in German markets. We specialize in delivering the most effective solutions to high potential startups as well as to more mature companies in each stage of their journey, in the most efficient way for the business at scale. As a Sales Manager, you will lead and coach a high-performing sales team to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will lead relationships and engagement with high-potential small businesses from all verticals and business models in the market. Be it a startup or a more mature business, wherever they stand in their journey, we set them up for long-term sustained success by bringing the best of digital ad solutions from Google. You will enable your team to reach ambitious business and productivity goals. Your knowledge of the GCS business landscape and online media, combined with your sales and investigative abilities, will shape how new and existing clients grow. You will also work with the Sales Leadership team to set strategic objectives and run the day-to-day operations for the business. You will help your teams and partner directly with clients to provide comprehensive service.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities:**
+ Recruit, retain, motivate and develop a client-facing and high-performing sales team.
+ Deliver against ambitious business and product goals, grow engagement and client satisfaction for a portfolio of small businesses in the German market.
+ Analyze data, trends, and client performance with your teams to develop strategic plans for customers while tracking activity and provide detailed data analysis weekly, driving consistent Customer Relationship Management (CRM) tracking.
+ Ensure team readiness to deliver complex advertising solutions and create a culture of sales innovation and advertiser success on the team.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

SWARCO Ireland: We're enhancing journeys across the island through intelligent transport systems. As part of the global SWARCO Group, our work contributes to a worldwide network of smart mobility solutions including innovative traffic management in all its forms, making a real difference here. Join our passionate, collaborative team, valuing innovation, continuous improvement, and your professional growth in a supportive environment. SWARCO The Better Way. Every Day. What you will do In this role as - Service Delivery Manager - you will be supporting the wider Field team (between 40 60 people) using your experience customer delivery and people management. Ensuring the team is resourced and able to effectively attend to all our customers needs. You will also: Reviewing and approving risk assessments / method statements (RAMS) for all planned works; ensure field sign-off and point-of-work risk assessment completion. Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Intervening when SLA thresholds are about to be breached. Managing on-call / standby rota ensuring 24/7/365 coverage. What we are looking for Degree/Diploma in Engineering, Facilities -OR- a related technical subject -OR- equivalent experience. Working understanding of electrical safety and related regulations evidence of building and managing workload AND with process auditing and Compliance. Demonstrated success delivering against contractual SLAs / KPIs in a customer facing service environment. Working understanding of electrical safety and related regulations. Recognised H&S qualification (IOSH Managing Safely minimum; NEBOSH General). What we offer As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive: Company Car | Mobile Phone 25 days holiday rising to 28 days excluding bank holidays, plus the option to holiday. Generous employer pension contributions Employee Assistance Programme Employee discounts portal Perkbox Life assurance Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Skills: Service Delivery People Management Team Management Project Delivery risk assessments Service Escalations IOSH Benefits: Company Car Mobile Phone Pension Employee Assistance Employee Discounts Life Assurance

Duties and Responsibilities The Service Delivery Lead is responsible for ensuring the effective, reliable, and strategic delivery of ICT services across the agency. This role combines service management with strong technical leadership, ensuring that infrastructure, enterprise applications, AI tools (e.g. Microsoft Copilot) and project delivery are all aligned to support high-quality, user-focused ICT services. The role also includes a Business Relationship Management (BRM) function, ensuring that ICT services evolve in line with business needs and priorities. Service Management Lead the delivery and continuous improvement of ICT services in line with ITIL best practice. Manage SLAs, KPIs, and service reporting across internal teams and third-party providers. Ensure high levels of service availability, performance and user satisfaction. Integrate technical service componentssuch as infrastructure, applications and AI toolsinto a cohesive and responsive service delivery model. Technical & Infrastructure Oversight Provide technical leadership across core ICT infrastructure, including networks, servers, storage and cloud platforms (Azure/AWS). Oversee the design, implementation and support of enterprise applications (e.g. ERP, CRM, HRIS). Ensure robust infrastructure planning, capacity management and lifecycle maintenance. AI & Digital Productivity Champion the adoption and integration of AI-powered tools such as Microsoft Copilot to enhance productivity and digital workflows. Collaborate with business units to identify opportunities for automation and intelligent assistance. Project & Change Management Lead and coordinate ICT projects from initiation through to delivery, ensuring alignment with strategic objectives, timelines and budgets. Apply structured project management methodologies (e.g. PRINCE2, Agile) to manage risk, scope and stakeholder expectations. Oversee change management processes to ensure smooth transitions and minimal service disruption. Business Relationship Management (BRM) Act as a strategic partner to internal departments, understanding their goals and translating them into ICT service requirements. Facilitate demand planning, service reviews and prioritisation of ICT initiatives. Build strong, trust-based relationships with stakeholders to ensure ICT is seen as an enabler of business value. Governance & Compliance Ensure ICT operations comply with relevant legislation, standards and policies (e.g. GDPR, ISO 2000). Support internal and external audits, risk assessments and policy development. Note:The functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The person appointed requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of an NFQ level 7 qualification in Computer Science, Information Systems, or a related field; Have a minimum of 7 years satisfactory experience in ICT service delivery, with at least 2 years in a technically hands-on role; Have at least 3 years proven experience managing ICT infrastructure and enterprise applications; Possess strong project management skills with experience delivering complex ICT initiatives; Familiarity with AI tools such as Microsoft Copilot or similar technologies; Demonstrated experience in stakeholder engagement or business relationship management; and Excellent communication, leadership, and problem-solving skills. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also have: Experience driving digital transformation initiatives: proven ability to lead and implement digital transformation strategies that improve service delivery, operational efficiency and user experience; Proven track record in vendor and contract management: experience managing third-party ICT service providers, including contract negotiation, performance monitoring and issue resolution; Knowledge of cybersecurity best practices: familiarity with cybersecurity frameworks and practices, including risk management, incident response and compliance with standards such as ISO 27001; Strong data literacy and analytical skills: ability to interpret service metrics, generate actionable insights and support data-driven decision-making across ICT operations; and Experience leading cross-functional teams: demonstrated ability to lead and collaborate with multidisciplinary teams across technical and business domains to deliver integrated ICT solutions.

Job Title: Contractor - Client Operations & Service Delivery Manager (Operations, Support & Sprint Management) Location: Remote within Ireland (occasional Dublin office days) Type: Contract About Us We provide advanced SaaS solutions for the utilities and telecoms sectors, built on our Fusion platform. Fusion enables multi-channel sales, client delivery management, and high-quality customer experiences. We pride ourselves on delivering projects on time, managing client support with care, and continuously improving our platform. Were looking for a Client Operations & Service Delivery Manager to take ownership of our client delivery workflows, client support function, and sprint management for our Client Services team. This is a strategic role that ensures our clients receive exceptional delivery and ongoing service. The Role You will oversee three interconnected areas: Client Delivery Operations Managing end-to-end delivery processes, ensuring all client commitments are met and SLAs achieved. Support Function Management Overseeing the client support process through Jira Service Desk, driving resolution times, and ensuring escalation management. Sprint Management Leading the Client Services teams agile sprints in Jira, ensuring planned work is delivered on time and aligned to client priorities. Day-to-day support tickets will be handled by our frontline agents. Your role will remain strategic and coordination-focused, but youll be the point of escalation and process improvement leader. Key Responsibilities Client Delivery Operations Own the client delivery process for projects and change requests (CRs) in Fusion. Coordinate with Sales, Product, and Technical teams to ensure seamless handovers and execution. Track and report on delivery KPIs, SLAs, and milestone progress. Identify bottlenecks and implement process improvements. Support Management Oversee the support queue in Jira Service Desk, ensuring prioritisation and resolution targets are met. Act as the escalation point for critical or complex support cases. Analyse support trends to identify recurring issues and collaborate with Product to address them. Report on key support metrics (response times, resolution times, client satisfaction). Sprint Management Lead sprint planning, backlog refinement, and retrospectives for the Client Services team. Use Jira to track tasks, monitor progress, and remove blockers. Ensure change requests and client delivery tasks are correctly prioritised. Collaborate with stakeholders to balance sprint capacity with urgent client needs. Key Skills & Experience Proven experience in operations, service delivery, or support management within a SaaS or tech-driven environment. Strong organisational skills with the ability to manage multiple streams of work. Excellent stakeholder management skills, able to work with clients, internal teams, and executives. Experience with Jira (Software & Service Desk) and Confluence. Solid understanding of agile methodologies and sprint delivery. Confident in analysing data to make informed, process-driven decisions. Able to balance strategic oversight with a willingness to step in when needed. Nice to Have Familiarity with the utilities or telecoms sector. Understanding of the Fusion platform or similar sales/delivery platforms. Experience managing distributed teams. Why Join Us? Work on a market-leading platform used by high-profile clients. A role with significant influence over client satisfaction and operational efficiency. Collaborative, innovative culture with opportunities to shape processes and delivery methods. Tools that work for you: Jira, Confluence, and the Fusion platform. To be considered for this position apply today or call Vishnu Singh on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer #INDOSB1 #INDSINGH

A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, coaching teams on Agile tools and techniques. On a day-to-day basis, a Service Delivery Manager will lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team. Job Details Company: EVAD Technology Group Limited Location: Head office at Unit 3, Robinhood Road, Dublin 22, and customer sites in Dublin and surrounding counties Start Date: asap Contract Type: Full-time Career Level: Preferably 10+ years of experience Salary: To be confirmed based on experience Working Hours: 8:45 am - 5:30 pm, Monday to Friday (you may also be required to cover shifts 8am-4.45pm or 9.15am-6pm) Duties & Responsibilities: Reporting to the Chief Technical Officer (CTO) and Managing Director (MD), you will oversee your business unit, manage your team, and mentor your engineers. Training and Upskilling: Enhance the skills of the engineering department and provide expertise when needed. Team Development: Mentor and develop the growing engineering team. Resource Controllers: Guide and mentor Resource Controllers, implement daily structures, and assist with escalations. Business Growth: Ensure the delivery and growth of the business units margin. Revenue Maximization: Maximize revenue and profitability per employee through effective KPI management. Commercial Awareness: Increase the teams understanding of SLA obligations and commercial awareness. Pricing and SLA Review: Continuously review pricing and SLAs, and drive recommendations. Escalation Support: Handle escalation calls from Level 2 Engineers and mentor Level 1 and 2 engineers on resolving issues. Documentation Implementation: Oversee the implementation of documentation with Resource Controllers and the commercialization of new ideas. Feedback to Directors: Provide regular feedback to Directors through file audits, one-on-one observations, and team meetings. Team Climate: Foster a positive climate and culture for the team to thrive. Leadership: Lead by example, promoting a culture of learning and high customer service standards. Service Levels and KPIs: Ensure the delivery of contracted Service Levels and KPIs. Client Response Framework: Provide a framework for swift and effective client responses. Relationship Building: Develop strong internal and external relationships. Business Ownership: Manage the business unit as if it were your own standalone business. Client Relationships: Build and maintain proactive, positive, and effective client relationships. Escalation Management: Own major incident escalations, coordinate resolutions with internal and external parties, communicate effectively with stakeholders, and conduct post-incident reviews and recommendations. Pre-Sales Responsibilities: Sales Support: Assist Sales Consultants with business development for existing and new accounts, acting as a technical lead. Client Engagement: Engage with potential clients to understand their needs and present tailored IT solutions. Solution Design: Collaborate with technical teams to design and propose solutions that meet client requirements. Proposal Development: Prepare detailed proposals, including cost estimates, timelines, and technical specifications. Presentations and Demos: Conduct product demonstrations and presentations to showcase the value of proposed solutions. RFP/RFI Responses: Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients. Technical Support: Provide technical support during the sales process to address client queries and concerns. Essential Qualifications, Training, and Experience: People Management: Over 10 years of proven experience in managing people, including coaching, mentoring, and developing teams. MSP Industry: Must currently be working in the Managed Service Provider (MSP) industry. Client/Account Management: Essential experience in client or account management, preferably within the IT industry. Operational Management: Over 10 years of experience in managing operational roles. Performance Management: Proven experience in managing performance. Project Coordination: Experience in coordinating, implementing, and monitoring projects and processes. Improvement Activities: Experience in identifying, assessing, and developing activities to drive improvements. Flexibility and Adaptability: Demonstrates the ability to be flexible, adaptable, and tolerant in a dynamic work environment while maintaining effectiveness and efficiency. Our ideal candidate: Decision Making and Communication: Exhibits strong decision-making abilities and excellent communication skills. Adaptability: Easily transitions between structured, process-oriented thinking and unstructured problem-solving. Relationship Building: Builds strong relationships and has the ability to influence others. Leadership and Coaching: Demonstrates strong leadership and coaching skills, empowering team members. Target Focused: Focused on managing and achieving SLA targets. Planning and Organizing: Possesses excellent planning and organizational skills. Motivation: Highly motivated and driven. Confidentiality: Capable of managing sensitive and confidential information effectively Skills: Sales Support Client Engagement Solution Design Technical Support MSP Industry RFP/RFI Responses