9 Professional Services jobs in Malahide

Recruiter 12 Month Fixed Term Contract Location: Dublin 2 (Hybrid) Department: Human Resources Contract: 12-month fixed term A leading global professional services organisation is seeking an experienced Recruiter to join its Human Resources team on a fixed-term basis. This is an exciting opportunity to play a key role in delivering a best-in-class recruitment service across both professional and business support functions. About the Role As Recruiter, you will: Manage the end-to-end recruitment lifecycle across a varied portfolio of roles. Partner with internal stakeholders and preferred suppliers to ensure timely, high-quality hires. Advertise roles internally and externally, proactively source candidates, and build a strong talent pipeline. Support and advise hiring managers throughout the recruitment process. Conduct screening calls and coordinate interviews. Prepare and manage offer documentation, keeping candidates informed at every stage. Issue contracts, collect references, and collaborate with the wider HR team to ensure a smooth onboarding process. Assist with onboarding and maintain engagement with new joiners during their early days. Act as a mentor to the business services graduate. Maintain accurate recruitment data and track key hiring metrics. Work closely with the Recruitment Senior Manager to support daily operations and strategic initiatives. About You Minimum of 3 years recruitment experience, ideally within a corporate or professional services environment. Strong relationship-building and stakeholder management skills, with a client-focused approach. Solid understanding of employment law and recruitment best practices. Highly organised, process-driven, and detail-oriented. Able to manage multiple roles and prioritise effectively in a fast-paced environment. High level of professionalism, discretion, and integrity. Confident engaging with senior stakeholders and working collaboratively within a high-performing HR team. To Apply Please email Richard on the Lex Consultancy team at . Please note only candidates that match the minimum job requirements above will be contacted for this role. Skills: Min 3 years previous Recruitment Exp Professional Services Collaborative team player

Service Delivery Manager Overview We are seeking a Service Delivery Manager to oversee day-to-day operations, drive continuous improvement, and ensure high-quality service delivery across a fast-growing division. This role requires strong leadership, operational expertise, and the ability to manage change in a dynamic environment. Responsibilities Lead and support teams to deliver high-quality services. Manage daily operations to ensure efficiency and consistency. Oversee supplier relationships and service integration. Ensure compliance with policies, safety, and regulations. Develop staff and maintain strong client relationships. Drive service improvements and best practices. Requirements Experience managing teams and service delivery operations. Strong skills in process improvement and supplier management. Proven ability to collaborate across business functions. Excellent leadership, communication, and organisational skills. Adaptable and resilient in fast-paced environments. Skills: service delivery Operations Management

About the Role

Our client is undertaking a significant multi-year transformation programme to modernise supply chain capabilities and strengthen its digital core. This includes upgrading the ERP platform to SAP S/4 and building a new national greenfield distribution facility.

The Service Delivery Director will play a critical leadership role in ensuring the smooth transition of technology services from programme delivery into business-as-usual operations. Acting as the primary liaison between programme teams and Technology Operations, this individual will oversee handover processes, governance, and service excellence, ensuring that solutions are embedded effectively into the organisation.

Beyond the programme, the Service Delivery Director will lead the design and maturity of a global Service Delivery function, covering people, processes, and technology. This role requires strong experience across IT domains including infrastructure, security, architecture, and applications as well as the ability to lead cross-functional teams and partner ecosystems.

Key Responsibilities

• Oversee the end-to-end service handover process across multiple technology partners, ensuring adherence to timelines and service quality.

• Develop and implement a strategic vision for service delivery aligned with long-term organisational objectives.

• Design and embed a service delivery framework, incorporating best practices, methodologies, and consistent processes.

• Build strong relationships with internal teams, external providers, and senior stakeholders to ensure effective collaboration.

• Drive continuous improvement by analysing performance data, identifying enhancements, and leveraging innovation in methodologies and tooling.

• Lead, develop, and mentor the service delivery team, fostering a culture of excellence and accountability.

• Establish governance structures to support service management (including Agile, DevOps, and ITIL practices).

• Manage incident, problem, and change management processes for technology services.

• Oversee software delivery governance, release management, and communication of release schedules.

• Define and track key performance indicators (KPIs) and service level agreements (SLAs), presenting performance and improvement plans to stakeholders.

• Ensure risks are identified, managed, and mitigated, with compliance to industry standards and regulatory requirements.

Key Skills & Competencies

• Strategic Vision & Planning Ability to define and implement a long-term service delivery strategy.

• Stakeholder Engagement Strong communication and influencing skills across business and technical audiences.

• Leadership Experienced in building, leading, and developing high-performing teams.

• Continuous Improvement Skilled in embedding innovation and process optimisation.

• Risk & Compliance Knowledge of risk management frameworks and adherence to industry standards.

• Performance Management Proficiency in defining, monitoring, and reporting on KPIs and SLAs.

• Customer Orientation Proactive and service-focused approach to technology delivery.

• Analytical Skills Strong data analysis and problem-solving capabilities.

• Adaptability Ability to work effectively under pressure and in fast-changing environments.

• Financial Acumen Experience managing budgets and service delivery costs effectively.

Qualifications & Experience

• Bachelors degree in Computer Science, IT, Engineering, or related field.

• 10+ years of experience in Service Delivery Management , ideally supporting large-scale ERP programmes.

• Strong knowledge of SAP environments, including transport management, release cycles, and landscape strategies.

• Familiarity with ServiceNow or equivalent service management platforms.

• Proven experience in service delivery frameworks (ITIL, change management, release governance).

• Experience with automation tools for deployment and release management.

• Knowledge of CI/CD pipelines and associated automation tooling.

• Hands-on experience across multi-tier environments, with exposure to SAP S/4, SAP Rise, and Azure .

• Strong track record in vendor and stakeholder management.

• Demonstrated success in leading continuous improvement initiatives.

IT Vendor Manager / Service Delivery Manager Our clients are an Environmental Consultancy who are currently looking to recruit for a new and interesting role within their organisation. The firm manage IT / Mechanical equipment on client sites around Ireland. This role will be based in their Dublin 22 office, on a hybrid basis with 3 days a week in the office. The IT Operations Vendor Manager will join a dynamic IT team on a 12-month contract, with a view to a longer contract, to oversee critical vendor relationships and support the delivery and maintenance of technology services across the network of client sites. The Role: Operating within an outsourced Service Integration and Management (SIAM) model, this role demands strong vendor management skills with a focus on proactive service delivery across a distributed device network. You will be the single point of accountability for managing multiple external IT service providers, enforcing service-level agreements (SLAs), leading service reviews, and fostering a culture of continuous improvement driving continuous improvement initiatives to maximize IT uptime and ensure a reliable and seamless user experience across the entire network. Manage day-to-day relationships with IT service providers, software vendors, and managed service partners. Monitor performance against SLAs and KPIs, ensuring timely resolution of issues. Lead vendor review meetings and performance assessments. Support contract negotiation, renewals, and compliance checks. Escalate and follow up on service incidents and problems with vendors. Ensure vendors comply with internal policies and regulatory requirements (e.g., ISO, GDPR). Support audits and due diligence processes related to third-party services. The Role: Qualifications in IT or Engineering ideal Proven experience in IT Vendor Management, Service Delivery, or IT Operations roles. Excellent communication, negotiation, and stakeholder management skills. Ability to manage multiple vendor relationships and contracts simultaneously. Strong analytical skills with a detail-oriented approach. Experience working within an environmentally conscious or regulated industry is a plus. Industry experience in a sector reliant on distributed devices (ie. Managing equipment on customer sites) an advantage. For more details call Keith on or email your CV to Skills: Vendor Management Service Delivery ITIL

Business Systems Analyst / Service Delivery Analyst We are seeking a motivated Computer Science or Business Information Systems graduate with at least 3-4 years' experience working in a commercial enterprise, in a mix of IT Applications Support (ERP or Fintech software) and IT Business Analysis with a background in the Financial Services or Fintech sector. Any experience of the Insurance Industry - Life Assurance, General Insurance, Pensions Administration/ Pensions Industry is highly advantageous. Please note that experience in Fintech / Financial Services or Software Applications Support / Service Management is essential for this vacancy. Working for an established but expanding 150+ employee subsidiary of a major Financial Services Organisation, you will have the opportunity to develop your career along the Business Analysis, Product Management, Service Delivery, Change management or Applications Delivery career path in the longer term. Your role will focus on Business Analysis and Software Applications service management, working with a core external Software Vendor and will include areas such as: Liaising with customers to actively drive out customer requirements Providing industry expertise to internal clients and project delivery teams Conducting workshops and system demonstrations Creating and maintaining user stories / functional specifications Peer reviews of specifications Conducting specification walk-throughs with project delivery teams Vendor Management of core Fintech Workflow Application Provide support & input into Applications support and service delivery Assisting with client and project delivery team training Triage and resolution of defects during User Acceptance Testing Application support to production team users - core insurance Administration & Reporting system Support for other business users - finance, actuarial, product development, SQA Service management of change requests through full software development lifecycle To be considered suitable, you will need to have the following experience / profile: Degree in IT, Computer Science or related Business / Technology qualifications At least 3 years commercial experience in the Financial Services, Fintech or Software Applications service delivery area A mix of experience across Analysis, Change request / service management, Software Applications Support, Software Release management & vendor engagement and core IT Business Analysis skills. Agile, Jira, Software Applications, Visio, Excel Any prior work experience in the Insurance Industry is beneficial You must also be willing to work in a hybrid environment (2 days / week in Dublin office) Salary = €55-60K + bonus + benefits. 12 months Fixed Term Contract - with completion bonus of 10% - attractive employer. Please note that EU/EEA/UK citizens or current, valid full working visa holders in Ireland only need apply. No sponsorship considered. No Stamp 1G, apart from Spousal visa holders, as the role has a likelihood to convert to a permanent position. Please also note that you must be based within a reasonable commute of Dublin City Centre office location, to attend office 2 days per week. Other terms: IT Business Analyst, Business Support Analyst, IT Business Support Analyst, IT Business Systems Analyst, Applications Support Analyst, Software Service Delivery Specialist, Service delivery analyst, Change analyst, Change requests, release management, enterprise software applications delivery management, Production Support Analyst, Production support, Software Support, Applications Support, Application Service management, software service management, Insurance, Banking, Fintech, fin tech, financial technology, financial software, enterprise software applications, Agile, BI, Jira, ERP, SAP, CRM, SQL. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. Skills: IT Business Analyst Business Support Analyst IT Business Support Analyst IT Business Systems Analyst Applications Support Analyst Software Service Delivery Specialist Service delivery analyst Benefits: + excellent benefits

Job Title: Contractor - Client Operations & Service Delivery Manager (Operations, Support & Sprint Management) Location: Remote within Ireland (occasional Dublin office days) Type: Contract About Us We provide advanced SaaS solutions for the utilities and telecoms sectors, built on our Fusion platform. Fusion enables multi-channel sales, client delivery management, and high-quality customer experiences. We pride ourselves on delivering projects on time, managing client support with care, and continuously improving our platform. Were looking for a Client Operations & Service Delivery Manager to take ownership of our client delivery workflows, client support function, and sprint management for our Client Services team. This is a strategic role that ensures our clients receive exceptional delivery and ongoing service. The Role You will oversee three interconnected areas: Client Delivery Operations Managing end-to-end delivery processes, ensuring all client commitments are met and SLAs achieved. Support Function Management Overseeing the client support process through Jira Service Desk, driving resolution times, and ensuring escalation management. Sprint Management Leading the Client Services teams agile sprints in Jira, ensuring planned work is delivered on time and aligned to client priorities. Day-to-day support tickets will be handled by our frontline agents. Your role will remain strategic and coordination-focused, but youll be the point of escalation and process improvement leader. Key Responsibilities Client Delivery Operations Own the client delivery process for projects and change requests (CRs) in Fusion. Coordinate with Sales, Product, and Technical teams to ensure seamless handovers and execution. Track and report on delivery KPIs, SLAs, and milestone progress. Identify bottlenecks and implement process improvements. Support Management Oversee the support queue in Jira Service Desk, ensuring prioritisation and resolution targets are met. Act as the escalation point for critical or complex support cases. Analyse support trends to identify recurring issues and collaborate with Product to address them. Report on key support metrics (response times, resolution times, client satisfaction). Sprint Management Lead sprint planning, backlog refinement, and retrospectives for the Client Services team. Use Jira to track tasks, monitor progress, and remove blockers. Ensure change requests and client delivery tasks are correctly prioritised. Collaborate with stakeholders to balance sprint capacity with urgent client needs. Key Skills & Experience Proven experience in operations, service delivery, or support management within a SaaS or tech-driven environment. Strong organisational skills with the ability to manage multiple streams of work. Excellent stakeholder management skills, able to work with clients, internal teams, and executives. Experience with Jira (Software & Service Desk) and Confluence. Solid understanding of agile methodologies and sprint delivery. Confident in analysing data to make informed, process-driven decisions. Able to balance strategic oversight with a willingness to step in when needed. Nice to Have Familiarity with the utilities or telecoms sector. Understanding of the Fusion platform or similar sales/delivery platforms. Experience managing distributed teams. Why Join Us? Work on a market-leading platform used by high-profile clients. A role with significant influence over client satisfaction and operational efficiency. Collaborative, innovative culture with opportunities to shape processes and delivery methods. Tools that work for you: Jira, Confluence, and the Fusion platform. To be considered for this position apply today or call Vishnu Singh on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer #INDOSB1 #INDSINGH

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
This role will be based in Dublin, Ireland.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn is one of the most trusted platforms globally, a place where our members invest their time, engage in meaningful conversations, build professional relationships, and do business. Within our Marketing Solutions business we are looking for a Client Solutions Manager to join our team in achieving our goal of empowering businesses to reach, engage and convert their target audience at scale.  
The role of a Client Solutions Manager in LinkedIn is to build and manage relationships with our clients, by discovering and executing against client objectives and serving as a trusted advisor and consultant.
Client Solutions Managers collaborate with their Account Director partner/s as well as cross-functional teams to drive growth in their clients. This involves identifying trends and solving problems, providing ongoing marketing strategy consultation, as well as identifying areas where we can provide more value for our clients to build a case for upselling and incremental revenue opportunities.
**Responsibilities:  **
+ Build strong relationships with LinkedIn Marketing Solutions customers by providing best-in-class consultative solutions that meet their marketing and business needs
+ Reach and exceed sales quotas while contributing to overall team goals
+ Create and manage a tiered service approach for your clients to deliver growth in your book
+ Proactively analyse and optimise your customers' advertising campaigns and marketing programs to make strategic and tactical recommendations to meet long-term goals and improve immediate advertising performance
+ Working closely with your Account Director, you will consult and advise on all aspects of your client's media campaigns including targeting, implementation, optimization, and reporting
+ Advise on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery
+ Support your customers' communication and ongoing education, including a best-in-class onboarding experience and ad hoc education needs
+ Work effectively with various cross-functional partners in product, product marketing, insights, content marketing, technical support, and others to ensure customer success
+ Contribute to client events - Travel may be required up to 20%
**Basic qualifications:**
+ 5+ years of experience in client-facing roles with internal or external stakeholder management experience   
+ 5+ years of work experience in digital media sales or a campaign/ account management function.
+ 3+ years in sales quota carrying role
+ Business fluency in French and English 
**Preferred qualifications:**
+ Experience working with Enterprise Accounts
+ Ability to drive results and collaborate with Enterprise customers, creating relationships across many levels of a client
+ Experience of thriving in a result-driven environment
+ Ability to translate analytics and present them as insights and recommendations in a client facing setting to drive their marketing and commercial success
+ Experience of onboarding new clients to a self-service platform  
+ Experience managing a broad range of advertising budgets and campaigns
+ Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
+ Ability to work independently and collaborate cross-functionally
+ Understanding/passion for internet advertising technology and marketing automation
**Suggested Skills:**
+ Communication and negotiation Skills.
+ Understanding of solution-based selling
+ Planning & Prioritization
+ Business Forecasting Skills
+ Collaboration
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The mission of Microsoft's AI & Business Process Team is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organisation.
SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
**Responsibilities**
In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for your assigned workload and a member of the sales team that consists of Digital AI Business Process Specialists, partners and engineering.
As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with a focus on Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.
+ Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
+ Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
+ Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
+ Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
+ Showcase Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
+ Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
+ Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
+ Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
+ Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings.
+ Address solution architecture considerations and competitive objection handling.
+ Assist in formalizing the customer proposal.
**Qualifications**
**Required Qualifications (RQs)**
+ Demonstrated technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience OR equivalent experience
**Preferred Qualifications (PQs)**
+ Technical pre-sales, technical consulting, or technology delivery, or related experience
+ Solution pre-sales for business applications and/or SaaS-based company or similar technology
+ Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
+ Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities
+ Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management
+ Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio
+ Expert understanding and 1 - 2 years' experience selling into one of the following industries: Financial Services, Manufacturing, Healthcare, Retail and Government
+ Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 offerings, including competitors and related ecosystems.
+ Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst ( , MB-230 Customer Service Functional Consultant ( , MB-240 Field Service Functional Consultant ( , PL-200 Power Platform Functional Consultant ( )
#SMECCareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .