36 Service Advisor jobs in Ireland

Assistant Aftersales Manager

Newtownabbey, Ulster Trust Ford

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Department: Aftersales, Management Location: Mallusk Salary Range: Hourly rate from £15.50 plus bonus, 33 days holiday, Life Assurance and other great Company benefits Contract Type: Permanent We love what we do, we're proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do - whether that's working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas. We have a fantastic opportunity for an Assistant Aftersales Manager to join us. You'll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You'll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You'll be able to make a difference and motivate other team members to achieve their business goals. Can you lead by example? Are you self-motivated, committed and tenacious? Do you have the ability to drive strong customer satisfaction? Have you gained experience in a Franchised Dealer customer facing role? Have you had team leadership experience, and have a proven track record? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 5 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role. Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what. be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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Service Advisor

Dublin, Leinster Sandyford Motors

Posted 4 days ago

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Job Title: Service Advisor Location: Sandyford Motors, Dublin 18 Reporting To: Service Manager Job Type: Full-time, Permanent Job Purpose: To act as the first point of contact for customers requiring vehicle servicing or repairs. The Service Advisor will ensure customer satisfaction through professional communication, efficient scheduling, and coordination with the workshop, delivering a seamless and high-quality aftersales experience. Key Responsibilities: Greet customers in a professional, friendly manner and assess their service needs. Book vehicles in for service and repair using dealership software. Provide accurate estimates for work and agree on timelines and costs with customers. Liaise with technicians to monitor vehicle progress and ensure timely updates to customers. Advise customers on additional repairs and provide explanations for work required. Handle customer queries, feedback, and complaints with a solutions-focused approach. Manage job cards and ensure accurate records of work are maintained. Promote aftersales products and services where appropriate. Ensure high levels of customer satisfaction and retention. Key Skills & Experience: Previous experience as a Service Advisor or in a customer-facing role in the motor industry. Strong customer service and interpersonal skills. Good knowledge of automotive systems (advantageous but not essential). Strong organizational and administrative skills. Competent in Microsoft Office and DMS (Dealer Management System) software. Ability to work in a fast-paced, team-oriented environment. Qualifications: Leaving Certificate or equivalent (essential). Further training in automotive or customer service (desirable). Full, clean driving licence. What We Offer: Competitive salary with performance-based bonuses. Ongoing training and career development opportunities. Staff car schemes and discounts. Friendly, professional working environment within a respected family-run business.
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Digital Customer Service Advisor - Walkinstown

Dublin, Leinster Bank of Ireland Group

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What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. Please note, the working hours for this role are 1-5pm daily. In this role, you will: Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events. Handle digital support queries, update customer information and assist with self-service digital devices when needed. Engage in continuous learning to develop your digital expertise. Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services. What will make you stand out? You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives. With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments. Experience with the following will help you to stand out but is not necessary in order to apply for this role; Hold QFA / APA qualification or be on the journey to achieving same. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it. At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Accountable - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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Senior Talent Acquisition Service Advisor

Letterkenny, Ulster UnitedHealth Group

Posted 2 days ago

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**Job Title: Senior Talent Acquisition Service Advisor**
Requisition Number: 2297503
Location: Letterkenny, Ireland, Hybrid
Job Type: Full-time
Closing Date: 1 st September 2025
Business Segment: People Team
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**About the Team**
We're building something new. As part of Optum Ireland's continued investment in talent and innovation, we are establishing a brand-new Talent Acquisition team dedicated to supporting our rapidly evolving business.
This is a unique opportunity to join at the ground level - helping to shape the strategy, culture, and delivery model of a high-performing recruitment function that is built on Caring, Connecting and Growing.
**About the Role**
**We're seeking a Senior Talent Acquisition Service Advisor to partner with recruiters, hiring managers, and internal stakeholders to deliver a seamless and exceptional candidate experience. You'll be the engine that keeps the recruitment process running smoothly-from job postings to offer letters and everything in between.**
___
**What You'll Do**
+ Be a Trusted Partner: Collaborate with recruiters, human capital teams and hiring managers to support end-to-end recruitment operations
+ Own the Process: Effectively manage job postings, interview scheduling, requisition updates, offer letters, and pre-employment screening steps
+ Drive Efficiency: Utilize systems and tools to streamline workflows and ensure timely, high-quality outcomes
+ Champion the Candidate Experience: Ensure every candidate's interaction is smooth, professional, and positive
+ Support Projects: Contribute to initiatives related to staffing, onboarding, compliance, M&A, and more
+ Innovate and Improve: Identify opportunities to enhance processes and bring fresh ideas to the table
+ Handle with Care: Manage confidential information with discretion and professionalism
**About Us**
UnitedHealth Group is a Fortune 10 global health care leader committed to helping people live healthier lives and improving the health care system for everyone. The organization operates through two complementary businesses (learn more about UnitedHealth Group ( ):
+ UnitedHealthcare, which offers health benefits and insurance services (learn more about UnitedHealthcare ( )
+ Optum, which provides care delivery, technology, and data-driven health solutions (learn more about Optum ( )
Optum Services (Ireland) Ltd, with offices in Dublin and Letterkenny, serves as a strategic innovation and technology hub, driving transformation in health care through advanced analytics, software engineering, and clinical expertise (learn more about Optum Ireland ( ).
Join us to start **Caring. Connecting. Growing together** .
___
**What We Offer**
+ Opportunities for professional development
+ Inclusive and supportive team culture
+ Company paid lunch, health cover, participation in pension schemes, Income protection cover and many more
___
**How to Apply**
Click "Apply" and submit your CV or LinkedIn profile. If you need any accommodations during the application process, please let us know - we're here to help.
**Interview Process**
Should your application be shortlisted the process will be as follows:
+ Recruiter Call (within 10 working days of application)
+ Initial Call with Hiring Manager
+ Technical Interview
+ Final Interview with local leader
___
**What You'll Bring**
+ High school education or equivalent experience
+ 2+ years of experience in a corporate or field-based professional setting
+ Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
+ Communication skills and ability to work with stakeholders at all levels
+ Experience with recruiting systems (e.g., Taleo, PeopleSoft, HireVue, TalentSource CRM) a plus
+ Experience in corporate Talent Acquisition or recruitment operations
+ Excellent time management and organizational abilities
+ Attention to detail and ability to multitask
+ Adaptability in a fast-paced, dynamic, agile environment
+ Problem-solving mindset with minimal need for oversight
If you don't meet every single requirement, don't let that hold you back-we're just as
excited about potential as we are about qualifications and experience, and you could be
exactly who we're looking for.
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Customer Service Advisor - Hybrid in Little Island

Cork, Munster Capita

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Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries. Location Requirement: To be eligible, you must reside within the Republic of Ireland. Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home. Training & Onboarding: Your journey begins with an 8-week full-time training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday. What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for mid Septemeber What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
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Customer Service Advisor - Part Time and Full time available

Cork, Munster Capita

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Join Capita Ireland as a Customer Service Advisor - Clonakilty, Co. Cork Are you passionate about delivering excellent customer experiences? We're looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis. What's the role? You'll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression. Your role will be key in delivering a proactive and professional service that makes a real difference. Working hours: Monday to Friday, 8:00 AM - 4:00 PM 30 or 37 hours per week - enjoy a great work-life balance with no weekend shifts! Location: West Cork Business and Technology Park, Clonakilty, Co. Cork, P85 YH98 Enjoy working in a scenic and peaceful location with a strong sense of community. Why join us? Be part of a collaborative and inclusive culture Gain valuable experience in a supportive environment Opportunities for career growth within Capita What you'll be doing: Handle a high number of customer queries via telephone and complete administration tasks Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. Full time = €25974 per annum Part time = €21,060 per annum 22 days annual leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you. #CEOFFICEHIGH
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Customer Service Support - Parkwest

D10 Dublin, Leinster €32500 - €33000 annum Teamworx

Posted 321 days ago

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Permanent

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you*

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 
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CS-LS Service Operations Support Service Consultant

Dublin, Leinster Siemens Healthcare Diagnostics

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Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Then come and join our global team as CS-LS Service Operations Support Service Consultant at ourfacility in Swords, Dublin We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a CS-LS Service Operations Support Service Consultant to provide third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide, with a focus of moving service from onsite to online. Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at This is a role well suited to an ambitious professional, looking for the next step in their career. As a CS-LS Service Operations Support Service Consultant, your responsibilities will include: Provide third-level service support to the Siemens Healthineers Regional Units and business partners worldwide for the Atellica Solution product lines. Perform investigations using ATS methodology to identify potential product issues. Collaborate with the Business Area to create and communicate interim and final solutions. Disseminate relevant technical information via SKB. Define customer account issues and lead cross-functional team to develop, execute and monitor action plans that may require an onsite visit. Conduct knowledge transfer sessions including global calls and technical exchange meetings. Lead knowledge transfers on new product introductions and updates. Represent Service on new product development teams for Laboratory Diagnostics products Drive service requirements and strategies into product development, with a focus of moving service from onsite to online. Generate productivity savings to reduce service costs and effort Analyze service metrics, parts usage, and trends to identify opportunities for improvement This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Previous experience on the Atellica Solution product family Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook) Good interpersonal and communication skills Experience working with data models to detect trends and form conclusions that can be presented to senior levels of management Can work collaboratively with other functions and share knowledge Knowledge of the complaint escalation process Understanding of clinical laboratory operations Required skills to have for the success of this role Bachelor's degree (QQI level 8) required Minimum of 5 years experience in Laboratory Diagnostics Minimum 3 years experience on Atellica Solution Willing to travel up to 20% As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. If you want to join us in transforming the way healthcare is delivered, visit our career site at To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Technical Support Scientist

Abbott

Posted 2 days ago

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**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Technical Support Engineer

Cork, Munster NetApp

Posted 3 days ago

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**Job Summary**
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in English & German languages (must be fluent)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131163
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Technical Support Manager

Danaher Corporation

Posted 15 days ago

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At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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