8 Service Industries jobs in Malahide

Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients.

You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service.

It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills.

If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you.

Skills: B2 B Benefits: Pension bonus

Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager.

As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do.

You will be responsible for providing a world class customer facing service at every stage of the rental process.

This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.

Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

Ensure all administration is completed accurately according to operating procedures.

Process all workshop vehicles according to operating procedures.

Ensuring cars that are due service or repair are sent aside for maintenance.

Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.

Communicate regularly with our damages department with any queries related to new damage found.

Adhere to all company policies, procedures, and safety guidelines.

Responsible for own health and safety and that of other work colleagues.

Ad hoc duties in line with business needs.

Your Skills: Full clean B driving licence held for a minimum of 2 years essential.

Excellent communication and face to face interpersonal skills.

Ability to work as part of a team in a fast-paced environment.

Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.

Car rental/sales experience is desirable but not essential (training will be provided).

Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.

Everyone counts at Europcar.

We are now building our operations for growth over the coming year.

As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.

Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communication and Spanish fluency to Citi's TTS Client Operations team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
**Role overview:**
The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Customer Service Analysts are required to:**
+ Ensure customer queries are answered in the most efficient way possible.
+ Work with Branches globally to obtain answers/solutions for clients' queries that are outside of Western Europe, based on their interaction with Citi's global footprint
+ Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner.
+ Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required.
+ Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer.
**Responsibilities:**
+ Manage a portfolio of high-profile clients, ensuring timely and professional resolution of all queries and issues in line with departmental standards.
+ Proactively identify, investigate, and resolve client problems, collaborating with internal teams and escalating when necessary.
+ Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates (system outages, product, regulatory).
+ Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions.
+ Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools.
+ Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and a robust control environment.
+ Maintain up-to-date knowledge of market and regulatory requirements impacting the client portfolio.
+ Ensure comprehensive logging and management of all client interactions within the designated service tracking system.
+ Provide comprehensive guidance and support to clients on both global and local payment procedures, accessible via phone and email.
+ Acts as a language resource for our Top 650 clients, providing support in Spanish to facilitate effective communication and expedite issue resolution.
**Experience and Skills:**
+ Bilingual proficiency in Spanish and English (oral and written) required; additional European languages (e.g., Italian, German) preferred.
+ Excellent verbal and written communication skills, with proven experience in a business or financial environment.
+ Superior investigative and analytical skills, including the ability to understand and interpret statistics and metrics.
+ Proven ability in problem-solving and crisis management.
+ Exceptional planning, organizational, time management, and prioritization skills.
+ Highly accountable, self-reliant, and results-oriented, with the ability to influence stakeholders.
+ Demonstrated experience in driving process improvements.
+ Strong influencing and persuasion skills, capable of engaging effectively with colleagues and clients.
**We offer:**
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-AS3
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Donor Care Assistant supports and engages donors, ensuring excellent communication, accurate administration, and smooth financial processing to encourage ongoing support.

This is a fully on-site role, offered to support the charity during its busy period from October to January.

Hourly Rate: €15p/h Key Responsibilities Process and reconcile donations across all platforms Maintain accurate donor records in MS Dynamics CRM Ensure compliance with data protection (GDPR) Provide excellent donor care via phone, email, and letters Support thank-you communications and relationship-building activities Manage inbox, filing, and routine data checks Essential Skills Strong written/spoken English and professional phone manner Donor/customer-focused approach Administrative accuracy and problem-solving skills Experience with databases/CRM systems Proficient in MS Office (Word, Excel, Mail Merge) Desirable Experience with MS Dynamics CRM Knowledge of GDPR and financial processes Contact Ingrid on for more information Skills: customer service donor care call centre

Teamworx are recruiting for a Customer Service Agent  for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability . 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on . 

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Vice President – Transfer Agency Group manager , to join our Transfer Agency team. This role is located in Dublin – on a HYBRID basis (4 days a week in office.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The team provides both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Alongside our client services and oversight roles, the group also complete regulatory reporting, governance reporting to the relevant local and global groups, budget management and agile implantation of new business.

Reporting to Head of Transfer Agency, the successful candidate will be a manager of managers, in a client facing role and be responsible for devising and delivering on the local and global strategies within the team with respect to automation, developments for new business and governance on existing processes in accordance with both corporate and regulatory requirements. The candidate will represent the function via multiple stakeholder events, governance decision groups, RFP and client onboardings.

In this role, you’ll make an impact in the following ways:

• Set the strategic direction for your group in line with corporate goals and expectations, working with your peers to ensure the alignment across the business.
• As a manager of managers, set the control framework to empower your team to identify and manage risks
• Senior escalation point on client/internal escalations, governance, projects and error resolution
• Working with your team, ensure that risks are managed effectively with respect to organisation structure, breaking down silos and addressing key group dependencies
• Goal setting, staff appraisals and performance reviews across the group
• Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
• Deliver plans and strategies in order to manage expense
• Deliver in client due diligence, board meetings or RFPs as required

To be Successful in this role, we’re seeking the following:

• Demonstratable experience in setting strategic direction of a large team / group
• Third level qualification is preferred or the equivalent combination of education and experience
• 10-15 years of work experience in Transfer Agency is required, at least 5 of these in a senior position (CF role desirable)
• Broad Transfer Agency and industry knowledge is required. Wider experience within Fund Services is desired
• Must be capable of working as part of a broad management team and also on own initiative
• Career progression for high achieving candidates 

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score,
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score,
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.