Client Services Executive

D Dublin, Leinster Elevate Partners

Posted 27 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Our client is a leading Wealth Management firm who are looking to hire a Client Services Executive to join their team in Dublin. Responsibilities of this Client Services Executive Job: Client portfolio end-to end administration Annual portfolio reviews and valuations Processing new business, communicating, and interacting with product producers to ensure prompt processing of applications. This applies to pre & post retirement pension structures, protection benefits & investment portfolios Communicating with clients regarding their portfolios and new applications in an effective and timely mannerRequirements of this Client Services Executive Job: BA (Hons) Degree within a Business or Finance related discipline A minimum of 2-3 years relevant experience in a similar role, preferably within a Financial Advisory firm or Life & Pensions broker is essential QFA qualified or progressing towards this qualification Excellent verbal and written communication skills Ability to work independently and as part of a team This is an excellent opportunity for someone who is looking to develop their career in the Wealth Management space. For more information on this Client Services Executive job or to discuss in more detail, contact Aoife Stokes at  or apply directly below. 
This advertiser has chosen not to accept applicants from your region.

Client Services Manager Maintenance

Dublin, Leinster Innovate Skillsource

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Client Services Manager Maintenance
Location: Dublin

Our client is a trusted name in facilities and engineering services, delivering tailored maintenance and operational solutions to clients across a wide range of sectors. With a strong focus on compliance, reliability, and sustainability, they work to keep critical building systems performing at their best.

About the Role

They are now looking to appoint a Client Services Manager Maintenance to oversee key client accounts and ensure seamless delivery of maintenance services. Based in Dublin, with some nationwide travel, this position combines technical oversight, client engagement, and contract management responsibilities.

Key Responsibilities
  • Technical Oversight: Manage the operation and maintenance of key building systems, including HVAC, electrical, plumbing, medical gas, and other engineering infrastructure.

  • Client Partnerships: Build and sustain strong client relationships, acting as the primary point of contact for service delivery and performance.

  • Contract & Project Management: Lead planned and reactive maintenance works, manage asset registers, raise purchase orders, and ensure compliance with contract agreements.

  • Service Delivery & SLAs: Monitor performance against service level agreements (SLAs), ensuring high standards of safety, efficiency, and quality are consistently achieved.

  • Site & Client Engagement: Attend site visits and client meetings to review performance, address issues, and ensure smooth operations.

  • Procurement & Commercial Development: Manage procurement processes, tendering, and sourcing while identifying opportunities to add commercial value within accounts.

  • Team & Contractor Leadership: Provide guidance and support to in-house teams while managing external contractors, ensuring compliance with safety, insurance, and tax requirements.

  • Compliance & Reporting: Maintain records, documentation, and reports to ISO9001:2015 standards with a focus on regulatory compliance and health & safety.

Skills & Experience

Essential:

  • Minimum 5 years experience in a similar role within facilities management, building services, or maintenance.

  • Strong technical background across mechanical, electrical, and building services systems.

  • Proven track record in managing contracts, projects, and multi-disciplinary teams.

  • Proficiency in Microsoft Office and maintenance management systems.

  • Excellent problem-solving, communication, and negotiation skills with strong client-facing experience.

  • Deep understanding of safety and compliance standards, including ISO9001:2015.

  • Full clean driving licence.

Personal Attributes

We are seeking a proactive and commercially minded professional who thrives in fast-paced environments. You will be detail-oriented, self-motivated, and capable of balancing technical responsibilities with client and commercial priorities.

If you have a background in maintaining complex engineering systems and a passion for client service and operational excellence, this is an excellent opportunity to join a growing, high-performing team.

This advertiser has chosen not to accept applicants from your region.

Personal Lines Client Services Advisor

Dublin, Leinster Talent Choice Limited

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

My client, an established insurance brokerage based in North Dublin, is hiring for a Personal Lines Client Services Advisor. This is a customer focused role, ideal for someone passionate about building relationships and delivering tailored insurance solutions. As a Personal Lines Insurance Client Services Advisor, you will play a key role in ensuring clients receive the highest level of service and expert advice across multiple product lines. You will handle inbound and outbound calls with existing and prospective clients, focusing on home and motor policy renewals, mid-term adjustments, claims and general policy queries. You will proactively support policyholders throughout the sales journey. The ideal candidate will be confident, personable, and focused on delivering excellent service with every interaction. This is an exciting opportunity to work in a fast-paced environment where your skills and expertise will be highly valued. Key Responsibilities - Engage with clients regarding their home and motor policy renewals, and/or any queries in relation to their policy. - Provide quotations for motor, home, marine, and travel insurance; advise on any mid-term alterations; handle claims queries and ensure timely premium payments. - Meet renewal and new business targets, while identifying cross-selling opportunities for other product lines. - Take full responsibility for your portfolio, delivering exceptional service and building strong client relationships. - Adhere to Central Bank regulations and company policies at all times. - Work closely with internal teams and insurers to deliver efficient, accurate outcomes for clients. Skills & Qualities: - Minimum 2 years' experience in Personal Lines insurance (home/motor/high net worth focused preferred but not essential). - Strong knowledge of the Irish Personal Lines market. - Excellent communication skills and a client-centric approach. - APA Personal, CIP, or Grandfathered and fully CPD compliant. - Proficiency in Relay/Applied Systems is a distinct advantage. - Ability to work both independently and as part of a team. - Well-organised with strong attention to detail and ability to manage deadlines. Why Join? - Be part of a well-established business with over five decades of industry expertise. - Ongoing professional development supported through CPD and certification pathways. - Collaborative and supportive team culture. - Client-centric values, focused on delivering top-tier customer service. What's on Offer? - Competitive salary & bonus structure for meeting targets - Flexible working hours - Modern office facilities - Free parking - Pension (after successful completion of probation) - Education support (after successful completion of probation) - Hybrid working (after successful completion of probation) Skills: CIP APA Personal Lines
This advertiser has chosen not to accept applicants from your region.

Tax Senior Manager Private Client Services

Dublin, Leinster RSM Ireland Business Advisory Limited

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Tax Senior Manager Private Client Services Dublin About RSM As one of the world's largest networks of audit, tax, and consulting firms, RSM is committed to delivering big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. RSM Ireland is one of the country's fastest growing advisory firms, specialising in the provision of audit, tax and consulting services to leading domestic and international mid-market clients. We are a key member of the RSM International network and work closely with over 65,000 colleagues in 820 offices, spanning over 120 countries. RSM International is the world's most rapidly growing accountancy network and currently ranked number six globally. When you join RSM you'll have a world of opportunity to build the career you want. It's your future. Own it at RSM. Our clients range from growth-focused entrepreneurial businesses through to leading multi-national organisations across many sectors and operating nationally and across borders. At RSM Ireland, we are embracing the hybrid working model and at present all our roles facilitate this. The Opportunity Due to our continued growth and ambitious plans for further expansion in Ireland, we have an exciting opportunity to add a Tax Senior Manager (Private Client Services) to our diverse and progressive tax team. The role will offer an environment for someone looking to accelerate their knowledge, skills, and development in a creative, entrepreneurial and supportive team, working with lots of fantastic clients along the way. This is a fantastic opportunity to join a growing team at an exciting part of its journey, working on a hybrid basis and reaping the rewards of being at home and in the office on a weekly basis. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You'll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking! The successful candidate will be: Building and maintaining relationships with a portfolio of clients and providing a high standard of client service, with a core focus on privately owned clients. Coordinating and collaborating with other RSM member firms on cross-border projects and business development initiatives. Managing the tax compliance obligations on a portfolio of private clients and leading the delivery of high-quality tax advisory services to those clients. Contributing to the operational management of the tax department, including leading key business development initiatives. Liaising with clients in a timely responsive manner, advising, researching, and resolving all relevant tax issues and technical matters on advisory assignments. Assisting partners with the build out and commercial management of the firms private clients portfolio and related services. Providing mentorship to junior staff, and work on attracting, developing, and retaining the best talent for the firm. The Person The ideal candidate will have the following skills and experience: ITI and/or ACA or ACCA qualified. At least 3 to 4 years' experience in a management role in a tax practice or industry. Experience in managing a private client portfolio with strong commercial expertise. Relationship management - ability to read situations and modify behaviour to build quality, diverse relationships. Demonstrate an ability to adapt to changing client and market needs, to contribute to new ideas and propose innovative solutions to problems. Strong technical skills to deliver private client tax advisory services. Experience in coaching and mentoring staff. Team player with strong communication & interpersonal skills. Strong Microsoft applications skills; Outlook, Teams, Excel, PowerPoint, and Word. #RSM is an equal opportunity employer. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.

Fund Services - Client Solutions Associate

Dublin, Leinster J.P MORGAN S.E Dublin Branch

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Client Solutions team to partner with the Business to provide a comprehensive view of our products. Job Summary: As a Solutions Manager within the Client Solution team at J.P. Morgan, you will play a critical role in ensuring that deals are executed and onboarded efficiently and on time to maximize revenue opportunities. You will proactively and positively promote and manage the implementation of new business into J.P. Morgan. You will be responsible for Project Managing new and incremental deals, will gain an exposure to the many products that JPM offer, and will be encouraged to identify opportunities for continual improvements within client onboarding and promote these forward. Job responsibilities: Provide 'Best in Class' Implementation client experience Take responsibility for the implementation of deals, from start to completion Deliver Project management of virtual teams comprised of representatives from various organizational disciplines (e.g. Sales, Product, Operations, Technology) Act as the face to the client, agreeing structure, requirements and operating models, meeting on a regular basis and providing updates and handling client concerns. Partner with the sales and account management teams to provide support and consultancy during the sales process, including support for RFPs and performing at client pitches, where required. Communicate clearly and effectively with Senior Sponsors and other key Stakeholders Manage the project progress by use of project plans, issues logs and status reports Identify and manage the escalation and resolution of issues and risks, sustaining project direction Ensure new business transitions seamlessly into BAU with zero issues Identify process improvements with subsequent ownership of improvement execution Ensure product and regulatory knowledge is current. Required qualifications, capabilities, and skills: Self-starter with the ability to work in a pressurized environment Highly structured and methodical in execution Clear, articulate and concise verbal and written communication Ability to multi-task and prioritize workloads, strong time-management skills Ability to understand and resolve or escalate issues quickly Good knowledge of Microsoft Office Applications. Preferred qualifications, capabilities, and skills: Proven and demonstrable track record in Project Management, including management of virtual teams and complex projects Proven track record in client facing roles Knowledge of Securities Services Products About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Engineer

Dublin, Leinster ServiceNow, Inc.

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 4+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Ability to explain solutions to complex technical problems
+ Personal commitment to quality and customer service
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Service Management

Dublin, Leinster ServiceNow, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ **Experience:** 1+ years in a customer-facing **technical support or troubleshooting role**
+ **Troubleshooting:** Demonstrated experience and ability to troubleshoot and resolve complex technical issues in a **structured way** .
+ **Technical Skills:**
+ Ability to read Java/JavaScript code (not required to write).
+ Ability to debug browser and HTML-related issues.
+ Familiarity with ServiceNow (preferred, but not mandatory).
+ Comfortable reading log files
+ **AI Awareness:** Experience in leveraging AI tools, automating workflows, or critically evaluating AI's impact on processes.
+ **Mindset:**
+ Strong critical thinking and "connect the dots" problem-solving.
+ Focused on taking ownership and initiative.
+ Commitment to quality and customer service.
+ Comfortable collaborating with engineers and working in technical environments.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Service providers Jobs in Portmarnock !

Technical Support Professional Intern 2026

Dublin, Leinster IBM

Posted today

Job Viewed

Tap Again To Close

Job Description

**Introduction**
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Technical Support Expert (Sage Intacct)

Dublin, Leinster Sage

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Technical Support Expert (Sage Intacct)
Job Description:
To own and resolve escalated technical issues regarding Sage Intacct, specifically within the Revenue and Payments verticals. With an in depth understanding of Sage's applications and advanced problem-solving capabilities, Tech Help Desk Representatives provide exceptional support to both Sage customers and our people.
Hybrid - 3 days in our Dublin office
Key Responsibilities:
Technical support focused:
- Where frontline support is unable to find a solution, steps in to independently own, investigate and solve low to complex software or system issues.
- Uses critical thinking, analysis and testing techniques, and in-depth troubleshooting to identify the root cause of customer issues, providing the optimum solution to each case.
- Proactively identifies improvements regarding our software, services, processes, and procedures, actively reviewing customer trends and feedback to spot opportunities for change.
- Maintains in-depth technical expertise by upskilling on applications and systems, as well as processes and procedures, seeking opportunities to educate/share knowledge with other team members.
Customer service essentials:
- Recognizes opportunities to advise customers on how to realize a higher return on investment, improved operations, and increased business efficiency by utilizing existing and additional Sage products and services.
- Owns the customer support experience, providing exceptional assistance by solving customer issues through a variety of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics, and goals.
- Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base, reviewing existing articles to ensure technical accuracy
- Documents customer contact, using relevant systems, in a clear, concise, and understandable format, escalating unresolved issues, with pertinent information, to appropriate resources.
Works collaboratively and effectively in a team, acting as a mentor for others in the business.
- Maintains a positive attitude, offering constructive approaches to overcoming difficulties, and treats all individuals with respect.
- Prioritise work for self and others, balancing importance from a customer perspective with operational efficiency, and managing time and resources to ensure the best possible outcome for the customer and Sage.
- Actively participates in internal projects such as improvements to call flow processes, training development, capturing, and maintaining knowledge capital, improving overall support skills, and improving customer service in the department, as time permits.
Skills and know-how:
- Communication: Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems.
- Active Listening: Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand.
- Customer Focus: Demonstrates an understanding of customers' needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships.
- Accountability: Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes.
- Adaptability: Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach.
- Technical Expertise: Demonstrates the technical knowledge and skills required to accomplish complex activities in relation to Sage's products and services.
- Analytical Ability: Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions
Technical / professional qualifications:
- Booking Keeping or Accountant Certifications (an asset but not required)
Experience:
- Customer facing role (either by phone, voice, or chat)
- Experience of working with and using IT systems
- Experience in addressing user inquiries in one or more of the Sage applications or industries
#LI-AD1
Function:
Customer Operations
Country:
Ireland
Office Location:
Dublin
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.

Client Solutions Analyst (Fund Services)

Dublin, Leinster J.P MORGAN S.E Dublin Branch

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Client Solutions team to partner with the Business to provide a comprehensive view of our products. Job Summary: As a Solutions Analyst within the Client Solution team at J.P. Morgan, you will play a critical role in ensuring that deals are executed and onboarded efficiently and on time to maximize revenue opportunities. You will proactively and positively promote and manage the implementation of new business into J.P. Morgan. You will be responsible for Project Managing new and incremental deals, will gain an exposure to the many products that JPM offer, and will be encouraged to identify opportunities for continual improvements within client onboarding and promote these forward. Job responsibilities: Provide 'Best in Class' Implementation client experience Take responsibility for the implementation of deals, from start to completion Deliver Project management of virtual teams comprised of representatives from various organizational disciplines (e.g. Sales, Product, Operations, Technology) Act as the face to the client, agreeing structure, requirements and operating models, meeting on a regular basis and providing updates and handling client concerns. Partner with the sales and account management teams to provide support and consultancy during the sales process, including support for RFPs and performing at client pitches, where required. Communicate clearly and effectively with Senior Sponsors and other key Stakeholders Manage the project progress by use of project plans, issues logs and status reports Identify and manage the escalation and resolution of issues and risks, sustaining project direction Ensure new business transitions seamlessly into BAU with zero issues Identify process improvements with subsequent ownership of improvement execution Ensure product and regulatory knowledge is current. Required qualifications, capabilities, and skills: Self-starter with the ability to work in a pressurized environment Highly structured and methodical in execution Clear, articulate and concise verbal and written communication Ability to multi-task and prioritize workloads, strong time-management skills Ability to understand and resolve or escalate issues quickly Good knowledge of Microsoft Office Applications. Preferred qualifications, capabilities, and skills: Project Management experience Experience within client facing roles Knowledge of Fund Services Products About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Service Providers Jobs View All Jobs in Portmarnock