17 Amazon jobs in Dublin

Customer Service Coordinator

Dublin, Leinster Abrivia

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Join a global leader and build your career in customer service! We're hiring a Customer Service Coordinator in Dublin South. Job Title: Customer Service Coordinator Salary: Negotiable (depending on experience) + benefits Location: Dublin South Contract: Full-time, permanent (37.5 hours per week) Work Model: Monday - Friday, standard working hours Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you'll play a key role in delivering an outstanding customer experience. Responsibilities: Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently. Deliver excellent customer service by actively listening, empathising, and providing effective solutions. Collaborate with internal teams to ensure client needs are met and issues are resolved promptly. Maintain accurate records of client interactions and communications using CRM systems. Produce and analyse client reports to monitor satisfaction and identify areas for improvement. Proactively engage with clients to provide updates, gather feedback, and build strong relationships. Qualifications: Previous experience in customer service, call centre, or a related role. Excellent communication skills, both verbal and written. Strong IT skills, including Microsoft Office; experience with CRM systems an advantage. High attention to detail and strong problem-solving skills. Ability to thrive in a fast-paced, collaborative team environment. If you're interested in this opportunity, please submit your CV to Emily Mason via the link below. Skills: Call Centre Customer Service Administration Benefits: bonus pension healthcare
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Customer service coordinator

Dublin, Leinster Abrivia

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permanent
Join a global leader and build your career in customer service! We're hiring a Customer Service Coordinator in Dublin South.

Job Title: Customer Service Coordinator Salary: Negotiable (depending on experience) + benefits Location: Dublin South Contract: Full-time, permanent (37.5 hours per week) Work Model: Monday - Friday, standard working hours Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team.

This is an excellent opportunity to work with a large international organisation where you'll play a key role in delivering an outstanding customer experience.

Responsibilities: Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently.

Deliver excellent customer service by actively listening, empathising, and providing effective solutions.

Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.

Maintain accurate records of client interactions and communications using CRM systems.

Produce and analyse client reports to monitor satisfaction and identify areas for improvement.

Proactively engage with clients to provide updates, gather feedback, and build strong relationships.

Qualifications: Previous experience in customer service, call centre, or a related role.

Excellent communication skills, both verbal and written.

Strong IT skills, including Microsoft Office; experience with CRM systems an advantage.

High attention to detail and strong problem-solving skills.

Ability to thrive in a fast-paced, collaborative team environment.

If you're interested in this opportunity, please submit your CV to Emily Mason via the link below.

Skills: Call Centre Customer Service Administration Benefits: bonus pension healthcare
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Customer service coordinator

Dublin, Leinster Abrivia

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permanent
Join a global leader and build your career in customer service! We're hiring a Customer Service Coordinator in Dublin South. Job Title: Customer Service Coordinator Salary: Negotiable (depending on experience) + benefits Location: Dublin South Contract: Full-time, permanent (37.5 hours per week) Work Model: Monday - Friday, standard working hours Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you'll play a key role in delivering an outstanding customer experience. Responsibilities: Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently. Deliver excellent customer service by actively listening, empathising, and providing effective solutions. Collaborate with internal teams to ensure client needs are met and issues are resolved promptly. Maintain accurate records of client interactions and communications using CRM systems. Produce and analyse client reports to monitor satisfaction and identify areas for improvement. Proactively engage with clients to provide updates, gather feedback, and build strong relationships. Qualifications: Previous experience in customer service, call centre, or a related role. Excellent communication skills, both verbal and written. Strong IT skills, including Microsoft Office; experience with CRM systems an advantage. High attention to detail and strong problem-solving skills. Ability to thrive in a fast-paced, collaborative team environment. If you're interested in this opportunity, please submit your CV to Emily Mason via the link below. Skills: Call Centre Customer Service Administration Benefits: bonus pension healthcare
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Customer Service Representative II

Dublin, Leinster WM

Posted 4 days ago

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**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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Logistics Customer Service Manager

Dublin, Leinster Diageo

Posted 4 days ago

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**Job Description :**
**Job Title:** Logistics Customer Service Manager
**Location:** Dublin
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.
Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture.
**About the role:**
This role manages the customer service and logistics operations for Diageo's NI keg and IOI packaged goods portfolio, covering warehousing, secondary distribution, and reverse logistics. It collaborates with internal teams (Demand, Planning, Primary Logistics) and external collaborators (3PLs, customers, representative bodies). The role is pivotal in ensuring seamless service delivery to over 10,000 customers weekly across On-Trade and Off-Trade channels.
This role will lead the Northern Ireland and Ireland of Ireland packaged goods logistics customer service function, ensuring high service levels, operational efficiency, and collaborator satisfaction. The role requires balancing strategic oversight with hands-on leadership, especially in navigating complex interpersonal dynamics and emotional intelligence across diverse collaborator groups.
**Role Responsibilities:**
+ **Customer Service Leadership** : Own the customer experience across logistics touchpoints, ensuring Key Performance Indicators are met or exceeded.
+ Customer & Relationship Management: Build and maintain strong relationships with internal teams and external partners.
+ **People Leadership** : Lead with empathy and resilience, managing emotional dynamics and fostering a culture of trust and accountability.
+ **Project & Change Management:** Drive continuous improvement and lead strategic projects that enhance service, reduce costs, and improve compliance.
+ **Contract & Budget Oversight:** Manage 3PL contracts and operational budgets, ensuring value delivery and adherence to SLAs.
+ **Compliance & Safety:** Champion health and safety standards and ensure full compliance with legal and Diageo policies.
+ **Knowledge Leadership:** Act as a go-to expert and "super user," demonstrating deep institutional knowledge to support team development and operational excellence.
**Experience / skills required:**
+ Degree or equivalent experience in Supply Chain, Logistics, or related field
+ 5+ years in logistics management, preferably in FMCG or drinks industry
+ Proven experience in contract management, project leadership, and collaborator engagement
+ Strong emotional intelligence and people management skills
+ Familiarity with SAP and Diageo systems
+ Deep understanding of Republic of ireland keg operations and retail logistics landscape
+ Ability to flex communication style across diverse collaborators
+ Resilience and maturity in handling high-pressure, emotionally charged situations
+ Strategic mindset with a hands-on approach to problem-solving
+ Trusted leadership presence-able to "stand up when needed"
+ Passion for continuous improvement and team engagement
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
St James Gate
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
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Return agent customer service

Dublin, Leinster Europcar

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permanent
Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager.

As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do.

You will be responsible for providing a world class customer facing service at every stage of the rental process.

This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.

Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

Ensure all administration is completed accurately according to operating procedures.

Process all workshop vehicles according to operating procedures.

Ensuring cars that are due service or repair are sent aside for maintenance.

Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.

Communicate regularly with our damages department with any queries related to new damage found.

Adhere to all company policies, procedures, and safety guidelines.

Responsible for own health and safety and that of other work colleagues.

Ad hoc duties in line with business needs.

Your Skills: Full clean B driving licence held for a minimum of 2 years essential.

Excellent communication and face to face interpersonal skills.

Ability to work as part of a team in a fast-paced environment.

Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.

Car rental/sales experience is desirable but not essential (training will be provided).

Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.

Everyone counts at Europcar.

We are now building our operations for growth over the coming year.

As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.

Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.
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Customer service representative - dublin

Dublin, Leinster Teleperformance

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permanent
 CUSTOMER SERVICE SPECIALIST – OFFICE BASED
IN DUBLIN  Teleperformance is a fast-paced contact centre employer
who works alongside a number of house-hold known clients to deliver
world class customer service.We’re looking for a Customer Service Specialist who is
passionate about helping people, solving problems, and delivering
exceptional support to work with a global client. Here is all you need to
know… Start Date: Various
2025Salary:
€16.00 per hour /€3280 per annum with potential to
earn up to 436 with a performance
related bonus. 0 JOINING BONUS
PAYABLE WITHIN THE FIRST 3
MONTHSJob Type:
 Permanent
Working Hours: 40
hours per week (including
training)Training: 2 weeks
onsite in Dublin.Joining the
team: Please note that this role is fully office
based in Dublin.What will the shifts look
like.Hours:Monday to Sunday, 08:00 AM – 19:00
PM Responsibilities. Assist
our community and help resolve inquiries empathetically, accurately
and on timeBecome and remain knowledgeable
about client products and community
standardsMake well balanced decisions and
personally driven to be an effective advocate for our
communityInvestigate and resolve issues that
are reported on such as requests for account support and reports of
potentially abusive contentRespond to user
inquiries with high quality, speed, empathy and
accuracyUse market specific knowledge, signals
and insights to spot and scope scalable solutions to improve the
support of our community of usersGather,
analyze and utilize relevant data to develop ways to improve the
overall user experience on the siteEnforce
Terms of Use by carefully monitoring reports of abuse on the
siteReview the reported content within agreed
turnaround times and standards of
qualityRecognize trends and patterns, and
escalate issues outside the company policy to the global
tea Who we are looking
for… A professional, polite and courteous telephone
mannerAbility to deliver excellent service
with outgoing natureExcellent verbal and
written communication skills, with fluency in English
essentialA good listener who can convey
empathy, patience and understandingConfident
and proactive to deal with difficult situations and
conversationsConfident in having customer
conversations, with 2-3 years of customer support experience via
phone, email and webchat essentialHigh levels
of accuracy and attention to detailConfident
in working independentlySelf-motivated and
able to affectively problem solveInterpersonal
skillsBe driven to work towards achievable
targetsExperience in working with vulnerable
customersPrevious call centre/ customer
service experience is essential Values we look for you to
have:Process
Excellence - doing things well means something to you and you will
always strive to improve on your
workCollaboration - you
enjoy working with others and you like working as a team
playerCommunication - You
can speak and write clearly and in a confident
mannerEmotional
Intelligence - You possess the ability to be emotionally intellignt
meaning you are able to empathise, be kind and be good with
others. Open-mindedness
- you possess the ability to be emotionally intelligent meaning you
are able to empathise, be kind and be good with
others. Critical
thinking - you are abl to think logically when making
decisionsSolution
Orientation - having a forward thinking mindset focused on
resolving
challengesEntrepreneurship
- taking owenership, not being afraid to take on new tasks, develop
and have a self-driven
mindset. What will my role
involve…? Answer inbound calls with enthusiasm and a
desire to help out customers at the first point of
contactSupporting and providing a positive
experience for all our customers by helping them with all aspects
of their queriesHelping customers that may be
vulnerableProblem solving - taking ownership
of each and every query and ensuring these are resolved, making a
real positive difference for our
customersEnsure all customer complaints are
recorded in line with policy and where possible resolved at first
touch, delivering an efficient outcome for the
customerAbility to react fast when the day
gets busy and handle a wide variety of different customers –
excellent time management and ability to
multitaskConfident in following processes and
being able to clearly explain these to our
customeWhat are the
benefits. Healthcare
insuranceDeath in
service Annual leave
20days + 10 days bank
holiday4%
pensionBonus (non
contractual and applicaple for certain
roles)  Disclaimer Please
be vigilant against job scams. Teleperformance
will never contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or talent.icims email
address. If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority. Disclaimer Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application. Disclaimer Please
note that candidates may be required to complete and pass
additional psychometric testing before start
date.  If you’re
interested in joining us, APPLY TODAY to create your application
and our recruitment team will be in touch with you within 48 hours,
but please feel free to get in touch if you want to chat with our
team sooner.
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Customer Service Support - Parkwest

D10 Dublin, Leinster €32500 - €33000 annum Teamworx

Posted 350 days ago

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Job Description

Permanent

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you*

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 
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Customer Service Intermediate Analyst (Hybrid)

Dublin, Leinster Citigroup

Posted 4 days ago

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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
**Team/Role Overview**
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**What you will do:**
+ Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
+ Provide coaching and support to team and serve a point of contact for esclations
+ Develop and maintain client portfolio through regular calls and face to face interaction, as needed
+ Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Advise on and advocate the implementation of process improvement and reengineering to improve client experience
+ Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
+ Escalate customer feedback, processing delays and errors appropriately
+ Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
+ Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
+ Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
**What we'll need from you**
+ Customer service experience within a financial institution.
+ **German or Italian speaking is an advantage**
+ Demonstrated project management and organizational skills to prioritize multiple tasks
+ Proven self-reliance and accountability and ability to manage risk
+ Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
+ Proven investigative and analytical skills
+ Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**What we can offer you**
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
#LI-LC1
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Digital Customer Service Advisor - Walkinstown

Dublin, Leinster Bank of Ireland Group

Posted today

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What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. Please note, this is a part time position with working hours of 1-5pm Monday to Friday. In this role, you will: Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events. Handle digital support queries, update customer information and assist with self-service digital devices when needed. Engage in continuous learning to develop your digital expertise. Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services. What will make you stand out? You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives. With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments. Experience with the following will help you to stand out but is not necessary in order to apply for this role; Hold QFA / APA qualification or be on the journey to achieving same. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it. At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Accountable - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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  33. beach_access Hospitality & Tourism
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  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
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  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
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  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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