Digital Banking Support-English Role with Paid Relocation to Portugal
Posted 3 days ago
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Job Description
Relocate to Lisbon, Portugal | Full Relocation & Housing Provided
Full-time | 12-month contract (renewable)
Are you based in Ireland and ready to take your career international? We're looking for English-speaking Customer Operations Experts with experience in customer service, banking, financial services, or insurance gained specifically in Ireland to support a leading digital banking project from sunny Lisbon, Portugal .
This is more than just a customer service role its a chance to be part of a new generation of banking, helping users navigate everything from transactions and disputes to fraud and financial well-being.
What You'll Be Doing-
Support customers via phone, email, and chat , resolving issues on the first contact whenever possible
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Handle a variety of banking-related topics including fraud investigations, chargebacks, and complaints
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Work independently to resolve cases with fairness and care
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Identify and support vulnerable customers
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Provide peer coaching and help improve internal processes
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Adapt to new tools and systems in a fast-changing environment
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Schedule: 40 hours/week, rotating 24/7 shifts (8h/day + 1h break)
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Holidays: 22 working days per year + Portuguese public holidays (with compensatory days if worked)
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Workplace amenities: Free light meals, cafeteria, social and cultural activities, e-learning platform
Must-Haves:
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Currently based in Ireland
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C1C2 level of English
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Minimum 12 months of experience in Customer Service , Banking , Financial Services , or Insurance gained in Ireland
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Strong problem-solving skills, empathy, and professionalism
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Comfortable using tools like Slack and GSuite and learning new systems quickly
Nice to Have:
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Experience handling sensitive or regulated customer interactions
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Interest in fintech, digital banking, or customer experience excellence
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You already have the experience we're looking for
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Portugal offers a lower cost of living , warmer climate , and international career development
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All relocation costs covered + company housing provided
Apply today and join a team that's redefining the future of banking from one of Europes most vibrant cities.
Senior Financial Analyst
Posted today
Job Viewed
Job Description
Senior Financial Analyst FP&A
Posted 3 days ago
Job Viewed
Job Description
Finance
**Job Sub** **Function:**
Financial Planning & Analysis
**Job Category:**
Professional
**All Job Posting Locations:**
Ringaskiddy, Cork, Ireland
**Job Description:**
DePuy Synthes , a USD $9 billion franchise within Johnson & Johnson , is a market-leader in the orthopaedic implants industry. DePuy Ireland contains the Orthopaedic Global Supply Chain function as well as a large manufacturing site in Ireland and has financial responsibility for intercompany sales of over $1.5 billion. It also has responsibility for a number of toll and contract manufacturing sites in Europe and the Far East.
The primary purpose of this role is to support & lead the Financial Accounting requirements in DePuy Ireland in accordance with Johnson and Johnson Policies and procedures and in accordance with Sarbanes Oxley requirements. The position is reporting to the Finance Manager FP&A and is based in Cork, Ireland.
**This is a fixed-term contract for 12 months**
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Primary Duties & Responsibilities
Assist in DePuy Ireland's Financial Close Process:
+ Ensure General Ledger Integrity for DePuy Ireland.
+ Ensure all Balance Sheet reconciliations are prepared in accordance with WWP.
+ Ensure compliance with relevant SOX controls
+ Prepare DePuy Ireland's Financial Statements
+ Support monthly Headcount Reporting process
+ Submit BRAVO/TM1 reporting for DePuy Ireland accurately and timely.
Support Tax Reporting
+ Ensure compliance with Irish Revenue Guidelines and support the business in understanding same.
+ Collate all data and prepare R&D Tax Credit file for submission to Irish Tax Centre before the annual deadline.
+ Prepare LR41 submission (Intercompany activity declaration for Depuy Ireland).
+ Prepare LR4 submission (Statutory P&L submission)
+ Prepare 46G submission relating to VAT on purchases
+ Support the Central tax team on VAT queries.
CFIN (Central Finance) project support
+ Support data mapping and validation exercises
+ Support mock close testing activities for DePuy Ireland
+ Support upload of forecast data onto the new Anaplan system
Forecast Reporting
+ Assist the Business Partners in preparation of the departmental budgets for the various forecast cycles.
+ Carry out BVA analysis and provide commentary for observed variances.
+ Assist in preparation of Latest Estimate submissions as required
Business Partnering
+ Issue monthly management reports.
+ Work with Business Partners across the business to ensure that adequate financial support and analysis is provided.
SOX & WWP/ICH Compliance
+ Liaise with external and internal auditors as required.
+ Ensure all accounting and reporting procedures comply with SOX, J&J WW Accounting Procedures & ICH guidelines
Miscellaneous
+ Support Cfin project due to go live in 2025.
+ Adhere to the company's procedures at all times.
+ Ensure all quality and health & safety policies are adhered to.
+ Continuous Improvement focus.
QUALIFICATIONS & EXPERIENCE
Essential:
- Bachelors degree or equivalent
- Qualified ACCA, ACA or CIMA accountant
- 3+years of relevant multinational experience
- Good knowledge of ERP Systems, ideally JDE Xe
- Strong excel knowledge and proficient in other MS tools
**Desirable:**
- Experience in tax reporting
- Supply chain finance experience in medical device or pharmaceutical industry
- Experience executing systems implementation project
- Proven track record in multi-cultural business partnering.
- Prior experience in Audit procedures.
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