Digital Banking Support-English Role with Paid Relocation to Portugal
Posted 23 days ago
Job Viewed
Job Description
Relocate to Lisbon, Portugal | Full Relocation & Housing Provided
Full-time | 12-month contract (renewable)
Are you based in Ireland and ready to take your career international? We're looking for English-speaking Customer Operations Experts with experience in customer service, banking, financial services, or insurance gained specifically in Ireland to support a leading digital banking project from sunny Lisbon, Portugal .
This is more than just a customer service role its a chance to be part of a new generation of banking, helping users navigate everything from transactions and disputes to fraud and financial well-being.
What You'll Be Doing-
Support customers via phone, email, and chat , resolving issues on the first contact whenever possible
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Handle a variety of banking-related topics including fraud investigations, chargebacks, and complaints
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Work independently to resolve cases with fairness and care
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Identify and support vulnerable customers
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Provide peer coaching and help improve internal processes
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Adapt to new tools and systems in a fast-changing environment
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Schedule: 40 hours/week, rotating 24/7 shifts (8h/day + 1h break)
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Holidays: 22 working days per year + Portuguese public holidays (with compensatory days if worked)
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Workplace amenities: Free light meals, cafeteria, social and cultural activities, e-learning platform
Must-Haves:
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Currently based in Ireland
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C1C2 level of English
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Minimum 12 months of experience in Customer Service , Banking , Financial Services , or Insurance gained in Ireland
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Strong problem-solving skills, empathy, and professionalism
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Comfortable using tools like Slack and GSuite and learning new systems quickly
Nice to Have:
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Experience handling sensitive or regulated customer interactions
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Interest in fintech, digital banking, or customer experience excellence
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You already have the experience we're looking for
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Portugal offers a lower cost of living , warmer climate , and international career development
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All relocation costs covered + company housing provided
Apply today and join a team that's redefining the future of banking from one of Europes most vibrant cities.
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