18 Client Relationships jobs in Dublin
Client Relationship Manager
Dublin, Leinster
ICON Clinical Research
Posted today
Job Viewed
Job Description
Client Relationship Manager
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Client Relationship Manager - ICON Laboratories**
**Location: Farmingdale NY or Dublin IR can be remote**
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
**Client Relationship Manager**
Do you have 4-5-year experience working within a clinical lab or as a Project Manager? Do you thrive in a busy environment and enjoy building long term relationships with clients and colleagues alike?
ICON Plc has a fantastic opportunity for a **Client Relationship Manager** to join our team.
As **Client Relationship Manager** , your main focus will involve working closely with our client's global Project Management team to understand current and forecasted needs in order to advocate for the client internally within ICON.
You will have oversight of client metrics, reviewing trends and quality issues across all internal areas, driving internal process improvements to better serve our customers.
**Role responsibilities include:**
+ Working with key clients you will understand existing and projected requirements in order to plan internal resource needs, enhance and re-direct services as needed.
+ Represent the Central Lab at regular client meetings where you will discuss each project and provide progress updates and receive feedback.
+ Review client metrics, including assisting in metric collection as needed; investigate and troubleshoot quality issues.
+ Drive special projects surrounding Scientific or Operations Updates that require change management, client communication, and/or process updates.
+ Actively provide client training to enhance the relationship with the Central Lab.
+ Partnering with Management and Business Development to ensure that client issues are communicated and raised appropriately.
+ Delivers high quality standards and strives for excellence; Acts in a can-do, flexible and responsive manner to customer needs; Communicates with clarity of purposes, setting clear direction.
+ Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others; Acts as a coach and mentor and shares expertise.
+ Performs additional relevant responsibilities as requested by management.
**To be successful in the role, you will ideally have:**
+ At least five years clinical lab, project management or related experience.
+ You will be dedicated to building lasting relationships amongst cross-functional teams.
+ Excellent oral and written communication skills.
+ Strong presentation skills.
+ Possess the ability to work independently with a high degree of quality.
+ You will be self-motivated with an outgoing personality and work well in a team setting.
+ Consistent track record in delivering focused customer service and client satisfaction.
+ Proven ability to actively lead a broad variety of clinical studies.
+ Experience in managing projects and/or client relationship management.
+ Knowledge and familiarity with the clinical trials industry.
+ Ability to remain composed and even-keeled in stressful situations, performing effectively in spite of shifting priorities, workload and external pressures.
**Benefits of Working in ICON:**
Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
Actual compensation will be determined based on factors such as geographic location, work experience, education/training, and skill level. You may be eligible for a bonus, stock compensation and commissions in some cases depending on your role and performance.
Visit our careers site ( to read more about the benefits ICON offers.
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Client Relationship Manager - ICON Laboratories**
**Location: Farmingdale NY or Dublin IR can be remote**
ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.
With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.
Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.
**Client Relationship Manager**
Do you have 4-5-year experience working within a clinical lab or as a Project Manager? Do you thrive in a busy environment and enjoy building long term relationships with clients and colleagues alike?
ICON Plc has a fantastic opportunity for a **Client Relationship Manager** to join our team.
As **Client Relationship Manager** , your main focus will involve working closely with our client's global Project Management team to understand current and forecasted needs in order to advocate for the client internally within ICON.
You will have oversight of client metrics, reviewing trends and quality issues across all internal areas, driving internal process improvements to better serve our customers.
**Role responsibilities include:**
+ Working with key clients you will understand existing and projected requirements in order to plan internal resource needs, enhance and re-direct services as needed.
+ Represent the Central Lab at regular client meetings where you will discuss each project and provide progress updates and receive feedback.
+ Review client metrics, including assisting in metric collection as needed; investigate and troubleshoot quality issues.
+ Drive special projects surrounding Scientific or Operations Updates that require change management, client communication, and/or process updates.
+ Actively provide client training to enhance the relationship with the Central Lab.
+ Partnering with Management and Business Development to ensure that client issues are communicated and raised appropriately.
+ Delivers high quality standards and strives for excellence; Acts in a can-do, flexible and responsive manner to customer needs; Communicates with clarity of purposes, setting clear direction.
+ Operates independently with a willingness to make decisions; Projects credibility and makes a professional and positive impression on others; Acts as a coach and mentor and shares expertise.
+ Performs additional relevant responsibilities as requested by management.
**To be successful in the role, you will ideally have:**
+ At least five years clinical lab, project management or related experience.
+ You will be dedicated to building lasting relationships amongst cross-functional teams.
+ Excellent oral and written communication skills.
+ Strong presentation skills.
+ Possess the ability to work independently with a high degree of quality.
+ You will be self-motivated with an outgoing personality and work well in a team setting.
+ Consistent track record in delivering focused customer service and client satisfaction.
+ Proven ability to actively lead a broad variety of clinical studies.
+ Experience in managing projects and/or client relationship management.
+ Knowledge and familiarity with the clinical trials industry.
+ Ability to remain composed and even-keeled in stressful situations, performing effectively in spite of shifting priorities, workload and external pressures.
**Benefits of Working in ICON:**
Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.
At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
Actual compensation will be determined based on factors such as geographic location, work experience, education/training, and skill level. You may be eligible for a bonus, stock compensation and commissions in some cases depending on your role and performance.
Visit our careers site ( to read more about the benefits ICON offers.
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
This advertiser has chosen not to accept applicants from your region.
0
Claims Relationship Manager
Dublin, Leinster
AXA Group
Posted 11 days ago
Job Viewed
Job Description
Description We have a fantastic opportunity as a Customer Relationship Manager here at AXA Ireland. You'll be the subject matter expert, providing guidance and mentoring to more junior claims handlers within their field of expertise, updating the Claims management team on relevant legal and environmental issues and provide support in the delivery of AXA strategical goals. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. Some of what you'll be doing: Subject matter expert, providing guidance and mentoring to more junior claims handlers within their field of expertise. Deliver and identify training needs. Act as a point of referral for the Claims department. Be flexible within the role to undertake other duties as assigned by your Manager and participate in any designated projects (including cross-functional). Where relevant, conduct audits for our panel solicitors and/or loss adjusting firms on claims of a large and sensitive nature. Technical Expert may also manage an operational team in all aspects of technical & high value case management (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points. Control costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors). Compile appropriate MI reporting for escalation to the local Claims Manager and the executive team. Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims. Qualifications 5+ years claims handling experience to include Personal injury and liability experience (essential) property claims experience (beneficial) Bachelor's degree or the equivalent combination of education and experience is required, ideally Business or Legal (essential) CIP qualification - ROI (essential) In-depth understanding of NI and ROI Legal System, process and procedures. Must meet internal criteria as set out in Recruitment & Selection Policy available on intranet. This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
1
VP Funds Relationship Manager
Dublin, Leinster
Cpl Resources
Posted 1 day ago
Job Viewed
Job Description
Client Service Manager Securities Services We are committed to delivering outstanding service and fostering a welcoming, inclusive environment for both clients and colleagues. By focusing on building lasting relationships, doing the right thing, exceeding expectations, and valuing diversity and inclusion, we strive to create a workplace and client experience that reflects our core values. Job Summary: As a Client Service Manager within the Securities Services function, you will be part of a high-performing team delivering end-to-end investment servicing solutions to institutional clients. Services provided include custody, fund accounting and administration, middle office operations, foreign exchange, liquidity management, securities financing, collateral management, data solutions, and regulatory insights. This role serves as a central point of contact, escalation, and client advocate, working closely with internal stakeholders to ensure service excellence and a proactive understanding of evolving client needs. The primary client base consists of asset managers utilizing services such as Global Custody, Depository, Fund Administration, and Transfer Agency. Key Responsibilities: Manage a portfolio of asset manager clients within Securities Services. Maintain high service standards and manage client expectations in collaboration with internal stakeholders. Serve as the key contact and escalation point for all client-related service matters. Resolve complex client issues efficiently, often requiring cross-functional coordination with departments such as Sales, Operations, Onboarding, Product, and Technology. Establish and manage a governance process to monitor service levels, utilizing KPIs and RAG ratings. Seek opportunities to improve the operating model, enhance efficiency, and reduce risk, including influencing client behavior when necessary. Ensure accurate and timely billing across all service lines. Lead remediation projects to address gaps where service delivery does not meet client expectations. Advocate for client needs across the business to ensure alignment with service delivery and decision-making processes. Communicate clearly, concisely, and effectively with all stakeholders, including during complex or sensitive situations. Required Qualifications, Capabilities, and Skills: Client Management & Presentation: Experience managing demanding client relationships and confidently leading client-facing meetings. Communication: Excellent communication and interpersonal skills; capable of influencing across teams and levels. Problem Solving: Strong analytical and resolution skills for handling complex, evolving client issues. Planning & Organization: Ability to manage multiple tasks and priorities under pressure. Attention to Detail: High degree of accuracy and diligence in service execution. Leadership: Ownership mentality with the ability to hold stakeholders accountable and broker successful outcomes. Proactive Mindset: Identifies inefficiencies and drives improvements through collaboration with clients and partners. Industry Knowledge: Solid understanding of securities services and investment operations. Diversity & Inclusion: Commitment to fostering a diverse and inclusive environment that enhances decision-making and organizational success. Risk Awareness: Incorporates risk and control considerations into daily activities. Self-Management: Independent, results-driven, and able to prioritize effectively. Preferred Qualifications, Capabilities, and Skills: Experience within an operational environment in securities services, particularly involving hedge funds or private equity. Familiarity with investment banking products and a desire to deepen industry knowledge. Positive attitude and strong work ethic, especially under pressure. #LI-BM1
This advertiser has chosen not to accept applicants from your region.
2
Relationship Manager (German) - Sales Solutions
Dublin, Leinster
LinkedIn
Posted 15 days ago
Job Viewed
Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
**This role will be based in Dublin.**
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
As a Relationship Manager, you will lead the expansion of our client base and use your strategic social selling skills to educate prospective customers on the benefits and value of Sales Navigator. You will serve as a trusted advisor, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible. Your ability to engage with prospects and customers, to establish trust and develop long term relationships, will be second to none. You will be an active member of a high performing sales team that creates growth, whilst partnering closely with customers to ensure they achieve all that is needed to see the maximum value in the solution.
**Responsibilities:**
+ Effectively communicate the LinkedIn Sales Solutions value proposition and elevator pitch to inspire your clients to embrace a new method of connecting value to customers
+ Develop a strong understanding of your book of business, and your clients' business opportunities and challenges
+ Inform your clients' sales strategy and support the execution of such strategy through multi-level relationships and a clear stakeholder map
+ Develop and execute annual and quarterly success plans, looking at internal capability, external market dynamics, short and long term opportunities
+ Make discovery calls and confirm meetings with key decision makers that will generate revenue, and create a pipeline of reasonable opportunities
+ Provide a reliable bookings forecast in a transparent manner
+ Be proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge
**Basic Qualifications:**
+ 2+ years of applicable sales experience
+ Business fluency in German and English
**Preferred Qualifications:**
+ BA/BS degree or equivalent in a related field
+ Experience with SaaS sales
+ Experience in relationship management speaking to C-level users
+ Experience with business development across various geographies
+ Proven history of overachieving quota and driving results in a high-growth company environment
+ Excellent communication, negotiation, analytical and forecasting skills
+ Demonstrated ability to find, manage and close high-level business sales
+ Ability to use competitive selling to position company products against direct and indirect competitors
+ Ability to gather and use data to inform decision making and persuade others
+ Ability to assess business opportunities, read prospective buyers and develop compelling strategies
**Suggested skills:** ?
+ Negotiation
+ Forecasting
+ Communication?
+ Recruiting
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Join us to transform the way the world works.
**This role will be based in Dublin.**
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
As a Relationship Manager, you will lead the expansion of our client base and use your strategic social selling skills to educate prospective customers on the benefits and value of Sales Navigator. You will serve as a trusted advisor, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible. Your ability to engage with prospects and customers, to establish trust and develop long term relationships, will be second to none. You will be an active member of a high performing sales team that creates growth, whilst partnering closely with customers to ensure they achieve all that is needed to see the maximum value in the solution.
**Responsibilities:**
+ Effectively communicate the LinkedIn Sales Solutions value proposition and elevator pitch to inspire your clients to embrace a new method of connecting value to customers
+ Develop a strong understanding of your book of business, and your clients' business opportunities and challenges
+ Inform your clients' sales strategy and support the execution of such strategy through multi-level relationships and a clear stakeholder map
+ Develop and execute annual and quarterly success plans, looking at internal capability, external market dynamics, short and long term opportunities
+ Make discovery calls and confirm meetings with key decision makers that will generate revenue, and create a pipeline of reasonable opportunities
+ Provide a reliable bookings forecast in a transparent manner
+ Be proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge
**Basic Qualifications:**
+ 2+ years of applicable sales experience
+ Business fluency in German and English
**Preferred Qualifications:**
+ BA/BS degree or equivalent in a related field
+ Experience with SaaS sales
+ Experience in relationship management speaking to C-level users
+ Experience with business development across various geographies
+ Proven history of overachieving quota and driving results in a high-growth company environment
+ Excellent communication, negotiation, analytical and forecasting skills
+ Demonstrated ability to find, manage and close high-level business sales
+ Ability to use competitive selling to position company products against direct and indirect competitors
+ Ability to gather and use data to inform decision making and persuade others
+ Ability to assess business opportunities, read prospective buyers and develop compelling strategies
**Suggested skills:** ?
+ Negotiation
+ Forecasting
+ Communication?
+ Recruiting
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
This advertiser has chosen not to accept applicants from your region.
3
Sales Solutions, Senior Relationship Manager 2 (Italian)
Dublin, Leinster
LinkedIn
Posted 15 days ago
Job Viewed
Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
This role will be based in Dublin, Ireland.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales. We are supporting customers in developing a Deep Sales approach focusing their sales efforts where they will have the best impact? We do this through the use of LinkedIn Sales Navigator, which helps connect, engage and build mutually beneficial relationships between buyers and sellers at the right time. You will sell the tool (Sales Navigator) you use to be a successful seller on a daily basis to customers who need this tool to sell to their own customers and grow their business.
As a Relationship Manager, you will lead the expansion of our existing client base and use your strategic social selling skills to educate prospective customers on the benefits and value of Sales Navigator. You will serve as a trusted adviser, share insights, and continually seek opportunities for growth to help your customers expand their number of licenses and unlock more potential for their sales teams.
**Responsibilities:**
+ Learn about LinkedIn's platform, products, and associated tools (e.g., SFDC)
+ Effectively communicate the LinkedIn Sales Solutions value proposition and elevator pitch to inspire your clients to embrace a new method of connecting value to customers
+ Make discovery calls and confirm meetings with key decision makers that will generate revenue
+ Successfully articulate the value of Sales Navigator, demonstrating ROI and working with the customer to expand this ROI to other users, departments, or subsidiaries
+ Create a pipeline of reasonable opportunities and reliable forecasts in a transparent manner
+ Develop and execute strategic full year plans for your Book of Business
+ Work closely with cross functional partners such as CSMs, Onboarding, Marketing, Product Development to meet your customers' needs
**Basic Qualifications:**
+ Fluency in English and Italian
+ 4+ years of relevant experience in a sales role?
**Preferred Qualifications:**
+ Experience negotiating contracts and managing high volume of customers and renewals within the Italian market
+ Experience in a software, SaaS or startup environment
+ Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
+ Solid negotiation skills that allow for value-based contract negotiations at the senior level
+ Excellent communication and project, time and customer management skills
+ Demonstrated ability to find, manage and close businesses in an evangelistic sales environment
+ Ability to predictably forecast and execute on business goals?
+ Ability to use insights and data-driven decisions in the sales process
+ Ability to effectively build trust-based relationships with senior-level sales professionals?
+ Ability to bring together multiple buyers in the same company to build groundswell while leveraging partners within LinkedIn to effectively evangelize the solution
**Suggested skills:**
+ Analytical Skills
+ Negotiation
+ Communication?
+ Relationship building?
+ Growth Mindset?
Additional information
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Join us to transform the way the world works.
This role will be based in Dublin, Ireland.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales. We are supporting customers in developing a Deep Sales approach focusing their sales efforts where they will have the best impact? We do this through the use of LinkedIn Sales Navigator, which helps connect, engage and build mutually beneficial relationships between buyers and sellers at the right time. You will sell the tool (Sales Navigator) you use to be a successful seller on a daily basis to customers who need this tool to sell to their own customers and grow their business.
As a Relationship Manager, you will lead the expansion of our existing client base and use your strategic social selling skills to educate prospective customers on the benefits and value of Sales Navigator. You will serve as a trusted adviser, share insights, and continually seek opportunities for growth to help your customers expand their number of licenses and unlock more potential for their sales teams.
**Responsibilities:**
+ Learn about LinkedIn's platform, products, and associated tools (e.g., SFDC)
+ Effectively communicate the LinkedIn Sales Solutions value proposition and elevator pitch to inspire your clients to embrace a new method of connecting value to customers
+ Make discovery calls and confirm meetings with key decision makers that will generate revenue
+ Successfully articulate the value of Sales Navigator, demonstrating ROI and working with the customer to expand this ROI to other users, departments, or subsidiaries
+ Create a pipeline of reasonable opportunities and reliable forecasts in a transparent manner
+ Develop and execute strategic full year plans for your Book of Business
+ Work closely with cross functional partners such as CSMs, Onboarding, Marketing, Product Development to meet your customers' needs
**Basic Qualifications:**
+ Fluency in English and Italian
+ 4+ years of relevant experience in a sales role?
**Preferred Qualifications:**
+ Experience negotiating contracts and managing high volume of customers and renewals within the Italian market
+ Experience in a software, SaaS or startup environment
+ Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
+ Solid negotiation skills that allow for value-based contract negotiations at the senior level
+ Excellent communication and project, time and customer management skills
+ Demonstrated ability to find, manage and close businesses in an evangelistic sales environment
+ Ability to predictably forecast and execute on business goals?
+ Ability to use insights and data-driven decisions in the sales process
+ Ability to effectively build trust-based relationships with senior-level sales professionals?
+ Ability to bring together multiple buyers in the same company to build groundswell while leveraging partners within LinkedIn to effectively evangelize the solution
**Suggested skills:**
+ Analytical Skills
+ Negotiation
+ Communication?
+ Relationship building?
+ Growth Mindset?
Additional information
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
This advertiser has chosen not to accept applicants from your region.
4
Register Your Interest: Relationship Manager (German) - Sales Solutions
Dublin, Leinster
LinkedIn
Posted 15 days ago
Job Viewed
Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
Register your interest: Relationship Manager (German) - Sales Solutions
Please note we currently do not have an active opening. By submitting your application, you are registering your interest in potential future openings similar to the below that may arise and which you are happy to be contacted about.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The intention is for any future openings of this role to offer a hybrid work option, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Any future openings of this role will be based in Dublin, Ireland.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
Should you step into future openings of this role, you will lead the expansion of our client base and use your strategic social selling skills to educate prospective customers on the benefits and value of Sales Navigator. You will serve as a trusted advisor, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible. Your ability to engage with prospects and customers, to establish trust and develop long term relationships, will be second to none. You will be an active member of a high performing sales team that creates growth, whilst partnering closely with customers to ensure they achieve all that is needed to see the maximum value in the solution.
**Responsibilities:**
+ Effectively communicate the LinkedIn Sales Solutions value proposition and elevator pitch to inspire your clients to embrace a new method of connecting value to customers
+ Develop a strong understanding of your book of business, and your clients' business opportunities and challenges
+ Inform your clients' sales strategy and support the execution of such strategy through multi-level relationships and a clear stakeholder map
+ Develop and execute annual and quarterly success plans, looking at internal capability, external market dynamics, short and long term opportunities
+ Make discovery calls and confirm meetings with key decision makers that will generate revenue, and create a pipeline of reasonable opportunities
+ Provide a reliable bookings forecast in a transparent manner
+ Be proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge
**Basic Qualifications:**
+ 2+ years of applicable sales experience
+ Business fluency in German and English
**Preferred Qualifications:**
+ BA/BS degree or equivalent in a related field
+ Experience with SaaS sales
+ Experience in relationship management speaking to C-level users
+ Experience with business development across various geographies
+ Proven history of overachieving quota and driving results in a high-growth company environment
+ Excellent communication, negotiation, analytical and forecasting skills
+ Demonstrated ability to find, manage and close high-level business sales
+ Ability to use competitive selling to position company products against direct and indirect competitors
+ Ability to gather and use data to inform decision making and persuade others
+ Ability to assess business opportunities, read prospective buyers and develop compelling strategies
**Suggested skills:** ?
+ Negotiation
+ Forecasting
+ Communication?
+ Recruiting
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Join us to transform the way the world works.
Register your interest: Relationship Manager (German) - Sales Solutions
Please note we currently do not have an active opening. By submitting your application, you are registering your interest in potential future openings similar to the below that may arise and which you are happy to be contacted about.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The intention is for any future openings of this role to offer a hybrid work option, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Any future openings of this role will be based in Dublin, Ireland.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
Should you step into future openings of this role, you will lead the expansion of our client base and use your strategic social selling skills to educate prospective customers on the benefits and value of Sales Navigator. You will serve as a trusted advisor, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible. Your ability to engage with prospects and customers, to establish trust and develop long term relationships, will be second to none. You will be an active member of a high performing sales team that creates growth, whilst partnering closely with customers to ensure they achieve all that is needed to see the maximum value in the solution.
**Responsibilities:**
+ Effectively communicate the LinkedIn Sales Solutions value proposition and elevator pitch to inspire your clients to embrace a new method of connecting value to customers
+ Develop a strong understanding of your book of business, and your clients' business opportunities and challenges
+ Inform your clients' sales strategy and support the execution of such strategy through multi-level relationships and a clear stakeholder map
+ Develop and execute annual and quarterly success plans, looking at internal capability, external market dynamics, short and long term opportunities
+ Make discovery calls and confirm meetings with key decision makers that will generate revenue, and create a pipeline of reasonable opportunities
+ Provide a reliable bookings forecast in a transparent manner
+ Be proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge
**Basic Qualifications:**
+ 2+ years of applicable sales experience
+ Business fluency in German and English
**Preferred Qualifications:**
+ BA/BS degree or equivalent in a related field
+ Experience with SaaS sales
+ Experience in relationship management speaking to C-level users
+ Experience with business development across various geographies
+ Proven history of overachieving quota and driving results in a high-growth company environment
+ Excellent communication, negotiation, analytical and forecasting skills
+ Demonstrated ability to find, manage and close high-level business sales
+ Ability to use competitive selling to position company products against direct and indirect competitors
+ Ability to gather and use data to inform decision making and persuade others
+ Ability to assess business opportunities, read prospective buyers and develop compelling strategies
**Suggested skills:** ?
+ Negotiation
+ Forecasting
+ Communication?
+ Recruiting
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
This advertiser has chosen not to accept applicants from your region.
5
Client Services Executive
D Dublin, Leinster
Elevate Partners
Posted 2 days ago
Job Viewed
Job Description
Our client is a leading Wealth Management firm who are looking to hire a Client Services Executive to join their team in Dublin. Responsibilities of this Client Services Executive Job: Client portfolio end-to end administration Annual portfolio reviews and valuations Processing new business, communicating, and interacting with product producers to ensure prompt processing of applications. This applies to pre & post retirement pension structures, protection benefits & investment portfolios Communicating with clients regarding their portfolios and new applications in an effective and timely mannerRequirements of this Client Services Executive Job: BA (Hons) Degree within a Business or Finance related discipline A minimum of 2-3 years relevant experience in a similar role, preferably within a Financial Advisory firm or Life & Pensions broker is essential QFA qualified or progressing towards this qualification Excellent verbal and written communication skills Ability to work independently and as part of a team This is an excellent opportunity for someone who is looking to develop their career in the Wealth Management space. For more information on this Client Services Executive job or to discuss in more detail, contact Aoife Stokes at or apply directly below.
This advertiser has chosen not to accept applicants from your region.
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About the latest Client relationships Jobs in Dublin !
6
Client Services Manager Finance
Dublin, Leinster
MATRIX Recruitment Group
Posted 4 days ago
Job Viewed
Job Description
What You Need to Know Matrix Recruitment is currently recruiting for a Client Services Manager to join a global leader in the financial services sector. This position will be based in either Dublin or Limerick and offers a hybrid working model. In this role, you will manage a portfolio of clients, ensuring a seamless delivery of Transfer Agency services. You will act as the primary point of contact for your clients, managing daily operations and maintaining service excellence. This is a fantastic opportunity to develop your career in a client-focused, fast-paced environment within a company that values innovation, collaboration, and excellence. This is a contract position up until the end of December 2025 with the likelihood of extension. Your New Job Key duties and responsibilities: Oversee the delivery of TA services to a portfolio of clients, ensuring all service levels are met and operational issues are resolved promptly. Act as the main point of contact for clients, building and maintaining strong relationships with key stakeholders. Coordinate with internal teams to manage service delivery, ensuring timely escalation of issues where required. Develop and implement Service Level Agreements (SLAs) with clients, ensuring clear documentation and alignment of expectations. Provide support for client due diligence visits and other external audits. Prepare and deliver detailed monthly reporting packs, including KPI data and incident logs, to clients and internal teams. Review fund documentation and assess regulatory impacts on service delivery. Collaborate with internal departments to ensure compliance with regulatory changes and maintain best practices. Conduct trend analysis to identify and address recurring issues, proposing process improvements to enhance efficiency and customer experience. What Are We Looking For? A degree in a relevant field and experience in a client-focused role preferred. Prior experience in Transfer Agency, fund administration, or fund accounting is highly desirable. Knowledge of the regulatory landscape in Ireland and the broader funds industry. Strong interpersonal and relationship-building skills, with a proven track record of managing high-profile clients. Excellent organisational and time-management skills, with the ability to prioritise under pressure. Proficiency in using financial systems and strong IT skills, including Excel and workflow tools. Apply for this job with your CV or reach out to Rena at . By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. We Value Your Trust. Skills: Client Service clients services transfer agency
This advertiser has chosen not to accept applicants from your region.
7
Relationship Account Manager - German Speaker
Dublin, Leinster
MongoDB
Posted 15 days ago
Job Viewed
Job Description
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB's mature customers, creating expansion & evangelism in the process. This team was established 18 months ago and continues to grow and scale with our expansion to EMEA.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on _their_ success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.
We are looking to speak to candidates who are based in Dublin/Barcelona for our hybrid working model.
**Our ideal candidate will have**
+ 5+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
+ At least 3 years of quota-carrying experience in a similar role
+ A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
+ The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
+ Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
+ A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
+ Demonstrated ability to articulate the value of a complex enterprise technology
+ A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
+ The ability to work in a fast paced environment
+ The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
+ An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
+ High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
+ Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
+ Prior exposure to database, cloud and infrastructure technology is a plus
+ Fluent / Bi-lingual in German
**On a given day in this role you will**
+ Work as a strategic advisor to the customer - aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
+ Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
+ Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
+ Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
+ Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
+ Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
+ Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
+ Own and deliver an accurate forecast of your business week over week; quarter over quarter
+ Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
+ Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
+ Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer
_REQ ID: 425375_
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB's mature customers, creating expansion & evangelism in the process. This team was established 18 months ago and continues to grow and scale with our expansion to EMEA.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on _their_ success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.
We are looking to speak to candidates who are based in Dublin/Barcelona for our hybrid working model.
**Our ideal candidate will have**
+ 5+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
+ At least 3 years of quota-carrying experience in a similar role
+ A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
+ The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
+ Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
+ A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
+ Demonstrated ability to articulate the value of a complex enterprise technology
+ A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
+ The ability to work in a fast paced environment
+ The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
+ An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
+ High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
+ Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
+ Prior exposure to database, cloud and infrastructure technology is a plus
+ Fluent / Bi-lingual in German
**On a given day in this role you will**
+ Work as a strategic advisor to the customer - aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
+ Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
+ Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
+ Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
+ Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
+ Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
+ Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
+ Own and deliver an accurate forecast of your business week over week; quarter over quarter
+ Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
+ Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
+ Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer
_REQ ID: 425375_
This advertiser has chosen not to accept applicants from your region.
8
Client Services Specialist - German Speaker
Dublin, Leinster
Autodesk
Posted 12 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD90589
**Position Overview**
As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge. You will report to the Senior Manager Client Services. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however, we would like you to join your team on a monthly basis to meet up.
**Responsibilities**
+ Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
+ Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
+ Ensure a high-level of customer and partner satisfaction.
+ Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
+ Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
+ Be a subject matter expert as it relates to Autodesk policies, processes, and tools
+ Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
+ Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role
+ Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
+ Liaise with sales teams to address customer related issues and order questions
+ Look for areas to improve both processes and systems and automated solutions
**Minimum qualifications**
+ You have great communication skills
+ You can identify trends and propose solutions to recurring problems
+ You have Microsoft Office Skills and like to learn about new platforms and tools
+ You enjoy working in a customer service role providing live support
+ You will work from **7am until 3.30pm / 9am to 5.30pm weekdays**
+ You are fluent in English and **German** and it would be great if you spoke one other European language (French/Italian/Spanish/Portuguese)
#LI-SH1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD90589
**Position Overview**
As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge. You will report to the Senior Manager Client Services. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however, we would like you to join your team on a monthly basis to meet up.
**Responsibilities**
+ Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
+ Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
+ Ensure a high-level of customer and partner satisfaction.
+ Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
+ Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
+ Be a subject matter expert as it relates to Autodesk policies, processes, and tools
+ Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
+ Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role
+ Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
+ Liaise with sales teams to address customer related issues and order questions
+ Look for areas to improve both processes and systems and automated solutions
**Minimum qualifications**
+ You have great communication skills
+ You can identify trends and propose solutions to recurring problems
+ You have Microsoft Office Skills and like to learn about new platforms and tools
+ You enjoy working in a customer service role providing live support
+ You will work from **7am until 3.30pm / 9am to 5.30pm weekdays**
+ You are fluent in English and **German** and it would be great if you spoke one other European language (French/Italian/Spanish/Portuguese)
#LI-SH1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
This advertiser has chosen not to accept applicants from your region.
9