2 Customer Service Representatives jobs in Carlow
Customer Service Agent
Kildare, Leinster
Horse Sport Ireland
Posted today
Job Viewed
Job Description
About the Role: Horse Sport Ireland (HSI) is currently recruiting for a Customer Service Agent, to work as the liaison between the organisation and our customers, in the processing of equine passports in Ireland. You will be the first point of contact to receive and respond to our customers queries and demonstrate superb levels of customer service as part of the service delivery. About the Company: HSI is recognised as the National Governing Body for the Irish Sport Horse sector. HSI unites equestrian sport and sport horse breeding under one governing body and is responsible for devising and implementing strategies for the development and promotion of an internationally competitive Irish equestrian industry, covering high-performance sport, breeding and production, coaching and education, sport and recreation. HSIs funding partners are the Department of Agriculture, Food and the Marine (DAFM), Sport Ireland, the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and Sport Northern Ireland. Job Purpose: To be responsible for providing exceptional customer service to HSI customers regarding equine passport queries at all customer touchpoints - i.e. over the phone, via email and front of house appointments. To understand the needs and requirements of our customers and to respond proactively to deliver the highest quality of customer service and continuously strive to improve the overall customer experience. Key Responsibilities: Role You will be an essential part of helping us build and grow trust with our customers by fully listening and responding to any customer issues in a timely manner. You will be the first point of contract for our customers over the phone, via email and for front of house appointments, regarding equine passport queries. You will develop meaningful relationships with customers to improve the overall customer experience. You will participate in upskilling and staff training to support the provision of excellent customer service to our customers. You will follow communication procedures, guidelines and policies to ensure issues are dealt with to the highest possible standard. You will contribute to the overall team performance within your customer service department. The successful candidate should have: Minimum 2 3 years relevant experience required preferably in a customer service environment. Passion for providing exceptional service to clients. Confident telephone manner, and able to demonstrate patience and calmness in dealing with customers Knowledge of the equine industry is an advantage but not essential. Relevant experience in a fast-paced office environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint etc.) Ability to work on your own initiative. Self-motivated and friendly with approachable manner. Ability to work effectively as part of a team and support your colleagues. Ability to follow procedures accurately and to meet deadlines effectively. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Health, Safety and Quality Management Adhere at all times to the Health and Safety policies and procedures of HSI and/or any other parties as necessary, if conducting work off site. Ensure personal compliance to all Quality Standards. Other Other reasonable duties as may be required within overall competence and skill. This job description may be updated to reflect changing organisational needs. The Selection Process / How to Apply If you are interested in applying for this vacancy, please apply online using the portal or by sending a comprehensive CV and cover-letter by email to . Skills: Customer Service Contacting customers Contact centre Communicating with Customers Manage customer service Assisting Customer Quick Thinking Benefits: Flexitime Paid Holidays Parking
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Customer Service Rep
Kildare, Leinster
Force Recruitment Formerly Pharmaforce Limited
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities and Duties: We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you! Key Responsibilities: Handle customer inquiries via phone, email, and online chat in a professional and timely manner. Provide accurate product information and guidance to customers. Process customer orders through our ERP system. Collaborate with internal departments to resolve customer issues efficiently. Maintain and update customer records based on interactions. Perform additional duties as needed to support the team and operations. Key Skills and Competencies: Qualifications: Excellent communication skills: Ability to listen and convey information clearly to meet customer needs. Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries. PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems. Experience: A minimum of 2-3 years in a customer service or supply chain role. Product knowledge: Willingness to learn and apply product-specific information. Full training provided. Skills: Customer Service
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