24 Customer Service Representatives jobs in Dublin

Our client is a leading Wealth Management firm who are looking to hire a Client Services Executive to join their team in Dublin. Responsibilities of this Client Services Executive Job: Client portfolio end-to end administration Annual portfolio reviews and valuations Processing new business, communicating, and interacting with product producers to ensure prompt processing of applications. This applies to pre & post retirement pension structures, protection benefits & investment portfolios Communicating with clients regarding their portfolios and new applications in an effective and timely mannerRequirements of this Client Services Executive Job: BA (Hons) Degree within a Business or Finance related discipline A minimum of 2-3 years relevant experience in a similar role, preferably within a Financial Advisory firm or Life & Pensions broker is essential QFA qualified or progressing towards this qualification Excellent verbal and written communication skills Ability to work independently and as part of a team This is an excellent opportunity for someone who is looking to develop their career in the Wealth Management space. For more information on this Client Services Executive job or to discuss in more detail, contact Aoife Stokes at  or apply directly below. 

Customer & Client Services Representative Osborne are partnering with a company based in Dublin 11 who are looking to add to their team. This position is an amazing opportunity to work with a strong team of self-starters who excel at customer and client service. As part of the high-performing customer support team, youll handle inbound and outbound calls, accurately log customer interactions, and promote our wide range of services. You'll work closely with business clients, engineers, and internal teams to deliver a proactive and professional service. This role will suit a motivated individual with a passion for customer service. This fast-paced role combines customer support with general administrative tasks, offering variety, challenge, and the opportunity to make a real impact. If you're enthusiastic, detail-oriented, and thrive in a team environment, we want to hear from you. For You: Location: Dublin 11 (Hybrid) Salary: €35,000 + DOE Hours: 9-5pm / 8-4pm Duties / Responsibilities: Call handling (customers, engineers or internal stakeholders). Responding to requests and dealing with complex issues. Handling e-mail requests and queries from customers, engineers or internal stakeholders Logging fault calls for nationwide engineering team, managing resources, monitoring, closing calls for invoicing Planning, scheduling service and commissioning work with engineers and customers Service contract renewals follow up Price queries from engineers and customers Updating databases with customer contact details Supplying customer with documentation Preparation of quotations for installation, service and commissioning Liaising with sales team, credit management and logistics team General office administration Key Requirements: Proven experience in busy B2B operations, preferably within construction industry, property management sector, customer service and sales support business areas. Minimum experience of 12 months in a similar role Highly motivated, self-starter and ability to multi-task competing priorities Skills in MS Office: especially Word, Excel, Outlook Preferred Knowledge of Salesforce / SAP Effective telephone skills, including handling complex calls Exceptional team player Works well under pressure in a fast-paced environment Excellent communication skills both written and oral For more information please apply through the link provided for the attention of Joanne Murray, email or call If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search #INDMURRAY #INDOSB1

What You Need to Know Matrix Recruitment is currently recruiting for a Client Services Manager to join a global leader in the financial services sector. This position will be based in either Dublin or Limerick and offers a hybrid working model. In this role, you will manage a portfolio of clients, ensuring a seamless delivery of Transfer Agency services. You will act as the primary point of contact for your clients, managing daily operations and maintaining service excellence. This is a fantastic opportunity to develop your career in a client-focused, fast-paced environment within a company that values innovation, collaboration, and excellence. This is a contract position up until the end of December 2025 with the likelihood of extension. Your New Job Key duties and responsibilities: Oversee the delivery of TA services to a portfolio of clients, ensuring all service levels are met and operational issues are resolved promptly. Act as the main point of contact for clients, building and maintaining strong relationships with key stakeholders. Coordinate with internal teams to manage service delivery, ensuring timely escalation of issues where required. Develop and implement Service Level Agreements (SLAs) with clients, ensuring clear documentation and alignment of expectations. Provide support for client due diligence visits and other external audits. Prepare and deliver detailed monthly reporting packs, including KPI data and incident logs, to clients and internal teams. Review fund documentation and assess regulatory impacts on service delivery. Collaborate with internal departments to ensure compliance with regulatory changes and maintain best practices. Conduct trend analysis to identify and address recurring issues, proposing process improvements to enhance efficiency and customer experience. What Are We Looking For? A degree in a relevant field and experience in a client-focused role preferred. Prior experience in Transfer Agency, fund administration, or fund accounting is highly desirable. Knowledge of the regulatory landscape in Ireland and the broader funds industry. Strong interpersonal and relationship-building skills, with a proven track record of managing high-profile clients. Excellent organisational and time-management skills, with the ability to prioritise under pressure. Proficiency in using financial systems and strong IT skills, including Excel and workflow tools. Apply for this job with your CV or reach out to Rena at . By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. We Value Your Trust. Skills: Client Service clients services transfer agency

**Job Requisition ID #**
25WD90589
**Position Overview**
As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge. You will report to the Senior Manager Client Services. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however, we would like you to join your team on a monthly basis to meet up.
**Responsibilities**
+ Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
+ Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
+ Ensure a high-level of customer and partner satisfaction.
+ Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
+ Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
+ Be a subject matter expert as it relates to Autodesk policies, processes, and tools
+ Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
+ Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role
+ Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
+ Liaise with sales teams to address customer related issues and order questions
+ Look for areas to improve both processes and systems and automated solutions
**Minimum qualifications**
+ You have great communication skills
+ You can identify trends and propose solutions to recurring problems
+ You have Microsoft Office Skills and like to learn about new platforms and tools
+ You enjoy working in a customer service role providing live support
+ You will work from **7am until 3.30pm / 9am to 5.30pm weekdays**
+ You are fluent in English and **German** and it would be great if you spoke one other European language (French/Italian/Spanish/Portuguese)
#LI-SH1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Tax Senior Manager Private Client Services Dublin About RSM As one of the world's largest networks of audit, tax, and consulting firms, RSM is committed to delivering big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. RSM Ireland is one of the country's fastest growing advisory firms, specialising in the provision of audit, tax and consulting services to leading domestic and international mid-market clients. We are a key member of the RSM International network and work closely with over 65,000 colleagues in 820 offices, spanning over 120 countries. RSM International is the world's most rapidly growing accountancy network and currently ranked number six globally. When you join RSM you'll have a world of opportunity to build the career you want. It's your future. Own it at RSM. Our clients range from growth-focused entrepreneurial businesses through to leading multi-national organisations across many sectors and operating nationally and across borders. At RSM Ireland, we are embracing the hybrid working model and at present all our roles facilitate this. The Opportunity Due to our continued growth and ambitious plans for further expansion in Ireland, we have an exciting opportunity to add a Tax Senior Manager (Private Client Services) to our diverse and progressive tax team. The role will offer an environment for someone looking to accelerate their knowledge, skills, and development in a creative, entrepreneurial and supportive team, working with lots of fantastic clients along the way. This is a fantastic opportunity to join a growing team at an exciting part of its journey, working on a hybrid basis and reaping the rewards of being at home and in the office on a weekly basis. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You'll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking! The successful candidate will be: Building and maintaining relationships with a portfolio of clients and providing a high standard of client service, with a core focus on privately owned clients. Coordinating and collaborating with other RSM member firms on cross-border projects and business development initiatives. Managing the tax compliance obligations on a portfolio of private clients and leading the delivery of high-quality tax advisory services to those clients. Contributing to the operational management of the tax department, including leading key business development initiatives. Liaising with clients in a timely responsive manner, advising, researching, and resolving all relevant tax issues and technical matters on advisory assignments. Assisting partners with the build out and commercial management of the firms private clients portfolio and related services. Providing mentorship to junior staff, and work on attracting, developing, and retaining the best talent for the firm. The Person The ideal candidate will have the following skills and experience: ITI and/or ACA or ACCA qualified. At least 3 to 4 years' experience in a management role in a tax practice or industry. Experience in managing a private client portfolio with strong commercial expertise. Relationship management - ability to read situations and modify behaviour to build quality, diverse relationships. Demonstrate an ability to adapt to changing client and market needs, to contribute to new ideas and propose innovative solutions to problems. Strong technical skills to deliver private client tax advisory services. Experience in coaching and mentoring staff. Team player with strong communication & interpersonal skills. Strong Microsoft applications skills; Outlook, Teams, Excel, PowerPoint, and Word. #RSM is an equal opportunity employer. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

**Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving.**
**Shape your career with Citi in Dublin. By** **joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.**
**Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.**
**Team / Role Overview**
The Client Onboarding Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**What you will do:**
+ Responsible for customer interaction, documentation issuance, review and system setups.
+ Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
+ Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
+ Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
+ Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
+ Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
+ Establishes risk management practice. Maintains a strong culture of risk and controls through various processes and check points. Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity. Ensures clean audit results. Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks.
+ Engages in project planning including cost management. Develops training content, training materials, trackers for the migration.
+ Responsible for setting direction of a specialized area. Decisions made at this level will contribute to direction and drive strategy for the entire area; builds strong relationships with internal and external constituents, influencing them to contribute to the success of the business.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you:**
+ Previous experience in documentation review, account maintenance and related cash products.
+ Bachelor's degree in finance or economy.
+ Good interpersonal communication skills. Able to communicate with internal and external business partners.
+ Consistently demonstrates clear and concise written and verbal communication skills.
+ Demonstrated **Project management** skill including financial cost management skills.
+ Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.
+ Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
+ Proficient knowledge of English (written and spoken).
**What we can offer you**
**By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to** **be well, live well and save well. Discover more** here. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.**
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
**#LI-LC1**
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Client Onboarding
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Description Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate within our Global Fund Services Team, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships. Job responsibilities: Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy. Protect both the client and the institution from potential financial and reputational damage. Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes. Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations. Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery. Required qualifications, capabilities, and skills: 3+ years of experience or equivalent expertise in a client service role within a financial institution. Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships. Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact. Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations. Preferred qualifications, capabilities, and skills: Ability to analyze a process and recommend ways to improve quality, control, and efficiency. Drive continuous improvement initiatives for high-quality client experiences. Experience in client-facing roles working across multiple business areas and/or functions to deliver results. Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

CustomerSupportAdvisor Location:Dublin (hybridworking,full-timeonsiteinthetraining,lateritwill beahybrid) StartDate:September 15th ContractDuration:6months Salary:€29,000perannum WorkingHours:Monday-Friday(09:00-18:00) Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. Whattheroleisabout: *Provide`BestinClass`customerserviceandprovideclearsolutionstocustomerqueries *Performandapproachyourroletotheprofessionalstandardsexpectedofaleadingcontactcentre *Worktowardsachievementofindividualperformanceobjectives *Positivelycontributetoyourteamandsupportteamcolleagues *Compliancewithallregulatoryrequirementsincludingalloperationalandadministrativeprocedures *Embracepersonaldevelopmentandensurethatrequiredlevelsofcompetencyarebeingachievedinlinewithroleexpectations Rolerequirements: *ExcellentteamplayerwithenergyandcommitmenttoachievingthegoalsoftheFraudCustomerCentre *Customerserviceexperiencewithastrongcustomerfocus *Stronginterpersonalandcommunicationskills *Aflexibleenergeticandinnovativeapproachtowork.Abilitytoadapttoachangingenvironment *Self-motivatedwiththeabilitytomeettargets *Excellentproblemsolvingandresolutionskillswithgoodattentiontodetailwithemphasisongettingitrightfirsttime DesirableQualifications,Skills&Experience: *Experienceinaphone-basedrole *StrongITSkills,i.e.,Microsoftproducts BenefitsofbeingaCplcolleagueonsite: *Greatstartingrates&hours *Engagedonboarding&training *APA/QFAsupportsubjecttorole *DedicatedEAPprogram *BikeToWorkscheme *Traveltaxincentives *Adiverseandinclusiveculture *Remote,hybrid&on-siteopportunities-Subjecttorole *Flexiblehoursavailable-Subjecttorole *Accesstothe internalBOICareersLabandsoftskilltraining Cpl is committed to providing a positive employee experience for all its people, where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl, we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities, and those who have taken time out for reasons including family or caring responsibilities. As a company, Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. Skills: "customer service" "customer" "hospitality" Benefits: Paid Holidays