Customer Service Support - Parkwest

D10 Dublin, Leinster €32500 - €33000 annum Teamworx

Posted 308 days ago

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Permanent

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you*

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 
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Customer Service Representative II

Dublin, Leinster WM

Posted 12 days ago

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**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative II

Dublin, Leinster WM

Posted 12 days ago

Job Viewed

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Job Description

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
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Customer Service/Returns Agent

Dublin, Leinster Europcar

Posted 1 day ago

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Returns Agent - Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: driving licence communication team work attention to detail Benefits: Sign on Bonus Commission
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Customer Service Operations Manager

Dublin, Leinster Blackhawk Network (GVS)

Posted 4 days ago

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About Blackhawk Network: One4All (a part of Blackhawk Network) One4all is the UK and Irelands leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether its for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview: Job Title:Customer Service Operations Manager Contract: Permanent Workplace: Hybrid 2 days in office per week in Swords (Ireland) Office Hours:37.5 Reports to:Director, Customer Service This role leads the operational delivery of customer service for theOne4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHNs growth and customer experience strategy. Responsibilities: Regulatory Compliance & Governance: Ensure adherence to regulatory frameworks (e.g., CPC, GDPR), maintain accurate reporting, manage complaint processes, and support governance boards with timely data and insights. Operational Oversight: Maintain documented procedures, monitor KRIs, manage incidents, and ensure compliance and operational training records are up to date. Customer Service Leadership: Lead and develop the Swords-based team, fostering a high-performance culture with clear objectives, coaching, and career development. Outsourced Service Management: Oversee hybrid customer service delivery, ensuring SLAs, KPIs, and quality standards are met, with effective escalation and collaboration between onshore and offshore teams. Customer Experience & Insight: Drive CSAT initiatives, gather and act on customer feedback, and collaborate on improving customer journeys and self-service options. Continuous Improvement: Champion automation, self-serve enhancements, and new technologies using data-driven insights and business cases to reduce friction and improve service. Strategic Projects & Expansion: Lead and support new initiatives, rollouts, and geographical expansions, ensuring customer service readiness and alignment with business goals. EMEA Collaboration & Budgeting: Represent the regulated entity within the BHN EMEA network, contribute to shared solutions, manage budgets, and lead forecasting and seasonal planning. Qualifications: Proven leadership in building and managing high-performing Customer Service teams within regulated environments. Experienced in implementing QA and KPI frameworks to drive performance, compliance, and customer satisfaction. Strong track record in leading multi-site, multi-country contact centre operations with measurable business impact. Skilled in coaching and developing teams, with a clear customer-first mindset and ability to inspire performance. Comfortable operating in matrix structures and outsourced environments across different time zones. Highly organised, data-driven, and tech-savvy, with excellent communication skills and a focus on continuous improvement. Benefits: Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Apply now: Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Join us and be part of a company thats shaping the future of branded payments. Apply today and take the next step in your career!
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Customer Service Team Lead (Italy, Nordics)

Dublin, Leinster J&J Family of Companies

Posted 9 days ago

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At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity?Learn more at Function:**
Customer Management
**Job Sub** **Function:**
Non-Technical Customer Service
**Job Category:**
People Leader
**All Job Posting Locations:**
Dublin, Ireland
**Job Description:**
**We are searching for the best talent for the Customer Service Team Lead (Italy, Nordics) role to be in Dublin, Ireland.**
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at a Customer Service Team Lead, you will be responsible for** **:**
**Team Building**
+ Build a cohesive and high performing team of CSAs
+ Motivate and lead team, providing regular briefing / news meetings
+ Implement and execute Human Resources procedures and policies
+ Participation in selection and recruitment of staff
**Training and Development**
+ Set individual goals and objectives, conduct and monitor performances on a regular basis
+ Ensure continuous development of CSAs, including coaching & personal development
+ Work closely with the training Manager to develop and implement training for new and existing staff
**Customer Relations / Commissionaire Interfaces**
+ Ensure agreed service levels to the Commissionaires
+ Implement and measure performance indicators that are critical to customer satisfaction
+ Monitor service level agreements & produce statistical analyses of team activities. Report to management on same
+ Liaise with the Commercial teams to understand market strategies; will be responsible for dealing with escalations
+ Attend sales Force meetings as required
+ Ensure Third Party Distributors perform according to their contracts as they relate to Customer satisfaction
+ Meet QA and Finance compliance requirements- attend audits as required
+ Involvement in special projects
**Qualification:**
+ Bachelor's degree in Business, Supply Chain, Management or related discipline.
**Requirements:**
+ Minimum 3-5 years' work experience in a Customer Service environment
+ People management experience is an advantage but not essential
+ Fluent English is a must, any other European Language would be an advantage, Italian preferred
+ Computer knowledge: Windows application, Microsoft Word/Excel/ PowerPoint to an advanced level
+ People Management interest
+ SAP and operational knowledge is an advantage
**Note:**
Responsibilities and accountabilities will vary for all positions and the scope of individual roles may not be limited to the contents of this position description. Procedures will define responsibilities from time to time and each manager is responsible for complying with these processes, which supplant any responsibility outlined within. As such, adherence to company procedures is also a responsibility of any roles encompassed within this Job Position Description.
Join us in crafting the future together-apply now and take the next step in your career with us! #RPOAMS
#LI-Hybrid
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Customer Service/ Sales Agent OTE 50K

Dublin, Leinster Europcar

Posted 1 day ago

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Car Rental Sales Agent- Dublin Airport. Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Car Rental Sales Agent at our Dublin Airport location, reporting to the Customer Excellence and Revenue Manager. You will be first point of contact with the customer and will offer our clients an excellent standard of customer care. As a Car Rental Sales Agent you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. Commission scheme- on target earnings at €0,000.00 per annum. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis. Benefits: Competitive Salary Summer Sign on Bonus Commission scheme- on target earnings at ,000.00 per annum. Starting 29 holidays (including bank holidays), increasing with length of service Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Main duties: Provide superior customer service while identifying and prioritising customer needs Drive sales of our ancillary products to meet monthly targets using our service bases sales process. Ensure all customer contact information is up-to-date, drivers licence details and other documentation is collected to protect company assets. Efficiently processing customer transactions to avoid wait times for our clients. Prepare fleet orders and communicate with other departments such as the garage team and returns department to maximise fleet availability for our clients. Accurately complete contract documentation with our customers. Inform our customers of all practical information they will require such as, car fuel type, road toll information, instructions on road side assistance and vehicle return address. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Any additional Ad hoc duties as required. Key skills and attributes required: Ability to work as part of a team. Communicate clearly, verbally and in writing. A positive attitude and professional appearance. Ability to influence others. Enthusiastic about selling and can respond positively to objections. Manages time effectively and completes tasks required. Ability to prioritise and remain organised when working under pressure. Attention to detail. Ability to work to procedures and follow instruction. Why Choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Sales teamwork customer service motors car rental. Benefits: OTE-50K Sign on Bonus
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About the latest Customer service Jobs in Dublin !

Customer Service Administrator (Bilingual Italian/ English)

Dublin, Leinster Morgan McKinley

Posted 4 days ago

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? Location: Dublin 2 (Hybrid:1 day onsite, 4 days remote per week) ? Contract: 6-Month Temporary ? Salary: €30,000 per annum ? Start Date: Immediate We're currently seeking a Customer Service Administrator to join our team on a temporary 6-month contract. This is an exciting opportunity for a motivated and organised professional who is fluent in both Italian and English and has a passion for delivering excellent service. Key Responsibilities: Provide high-quality customer service support via email, phone, and online platforms Handle administrative tasks such as data entry, order processing, and documentation Resolve customer queries efficiently and professionally Liaise with internal teams to ensure timely resolution of issues Maintain accurate records in line with company policies Requirements: Fluency in Italian and English (spoken and written) Minimum 2 years' experience in a customer service or administrative role Strong communication and organisational skills Proficient in Microsoft Office and CRM systems Ability to work independently in a remote setting What We Offer: Hybrid working model - 4 days remote, 1 day in-office (Dublin 2) Supportive team environment Competitive salary of €30,000 per annum Immediate start If you're a proactive and bilingual professional looking for a dynamic temporary role, we'd love to hear from you! Skills: Admin customer service communication Benefits: Work From Home
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Senior Program Manager, Customer Service and Innovation

Dublin, Leinster Google

Posted 3 days ago

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**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 8 years of experience in program or project management.
+ Experience managing vendors or a direct team to provide customer engagement or support.
**Preferred qualifications:**
+ 8 years of experience managing cross-functional or cross-team projects.
+ Experience working in an innovation, customer success, or customer program environment.
+ Experience in submarine networking technologies.
+ Ability to build incident management functions.
+ Excellent communication and project management skills, with a track record of handling multiple customers and streams of work.
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
This role is crucial for our partner ecosystem. You will ensure smooth onboarding to our subsea cable network and cultivate, ongoing partner relationships. This includes understanding their needs, proactive communication, and serving as their primary Google contact. You will advocate our partners, ensuring their voices are heard and concerns addressed.By providing support, you will contribute to Google's mission of organizing the world's information and making it universally accessible. You will connect the world, one cable at a time, empowering partners to succeed in the digital age.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Own development of the Service Innovation and Customer Assurance function within Global Submarine Networks (GSN) Operations. Implementing new processes based around the framework.
+ Manage all customer communications related to service delivery via programs ensure structured, tracked engagement with customers and stakeholders, updating them on order progress using agreed tools.
+ Drive innovation across service and lifecycle management and the way we deliver network for Google in what will be a new function in service management and agreements/customer onboarding.
+ Collaborate with internal teams (Build, Operations, Business, Compliance) to address partner concerns and ensure smooth service delivery. Identify and escalate any issues or roadblocks that may hinder partner onboarding or ongoing satisfaction.
+ Develop and maintain ongoing relationships with partners, acting as their primary point of contact within Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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eBay Customer Service Risk Teammate Work From Home

Dublin, Leinster eBay

Posted today

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Job Description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Important Information:  

  • For this role you must be located within the Republic of Ireland.  
  • The start date for this position is 1st September 2025.  
  • We provide virtual training between 1st September and 24th October, and require full attendance for the training period.  
  • This is an inbound phone-based role that will include evening and weekend work.

About the team and the role:  

At eBay, Customer Experience is a career path offering diverse opportunities. As a Customer Experience Risk Teammate, you'll provide exceptional service to customers inquiring about account restrictions whilst promoting high seller standards. You'll manage high-volume customer interactions, ensuring resolutions that make an extraordinary impact. Your journey starts with comprehensive training on products, technology, and performance targets, followed by ongoing training and upskilling to support your long-term career growth with eBay.  

What you will accomplish:   

  • Provide effective phone support to eBay customers, applying active listening and clear communication.  
  • Use problem-solving skills and good judgment to manage account restrictions and verify activity to mitigate loss.  
  • Analyze account history and trends to take appropriate actions and tailor solutions to align sellers' business models with eBay's.  
  • Understand the importance of customer service for buyer loyalty and how customer centricity can drive sales.  
  • Quickly grasp customer priorities, identify improvement areas, and act with the customer in mind to establish trust and relationships.  
  • Achieve quality, satisfaction, and metric-driven targets, while coordinating with team members and departments to resolve inquiries and perform related duties.  
     

What you will bring:  

  • Fluent in written and verbal English, eligible to work full-time in Ireland, and available for shift work, including early mornings, late evenings, and weekends.  
  • Demonstrated interest in e-commerce with an understanding of eBay, ideally with experience as a buyer or seller on the platform.  
  • Proven ability to handle challenging customers and situations, achieving performance metrics in a phone-based, target-driven environment.  
  • Excellent communication and negotiation skills to manage conversations, handle conflict, influence outcomes, and build strong working relationships.  
  • Strong problem-solving skills, flexibility, team spirit, and independence, with the ability to make discretionary decisions based on research.  
  • Technical proficiency with the Internet and Microsoft Office programs, such as Outlook, Excel, and Word, and the ability to develop and maintain professional relationships with coworkers and peers.  
     

eBay Benefits

  • Basic Salary of €36,920  
  • Quarterly Bonus Plan  
  • 25 days Holidays  
  • Educational Assistance  
  • Healthcare Plan  
  • Pension & Life Assurance Plans  
  • Sabbatical every 5 years  
  • On-site Gym access in Dublin office  



If this sounds like the job for you, then apply now!
 

#LI-AV1
#LI-Remote
#indeedEMEA

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice  for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at  . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

This advertiser has chosen not to accept applicants from your region.
 

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  48. perm_media Media & PR
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