8 Help Desk Positions jobs in Cork

**Job Summary**
As a Technical Support Engineer, you will provide support to customers, customer support personnel, and field support staff, focusing on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products, including hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.
You will respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, ensuring optimal results.
You should be a proactive professional with demonstrated technical problem-solving skills, subject matter expertise, and strong customer service orientation and experience.
**Job Requirements**
+ 5+ years of relevant technical support experience.
+ Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills.
+ Capacity to proactively identify potential issues, raise concerns early, and propose innovative, preventative resolutions.
+ Demonstrated ability to quickly learn new technologies and leverage them effectively in a customer-facing environment.
+ Strong interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
+ Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
+ Proven ability to mentor and coach fellow Technical Support Engineers, influence decisions, and share best practices with both immediate and adjacent teams.
+ Established track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives.
+ Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
**Experience and Technical Expertise:**
+ Extensive, hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
+ Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
+ Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.
+ Expertise in performance troubleshooting, including diagnosing issues in NetApp systems (throughput, latency, high-load bottlenecks) and resolving performance challenges across environments such as high-availability configurations, UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications (e.g., Exchange, SQL Server, Oracle, SAP).
+ Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions, emphasizing performance issue detection under load.
+ Proven ability to collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

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**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
**VMware Cloud Foundation (VCF) Division Overview**
**The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.**
**With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.**
**Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.**
**The Elevator Pitch: Why will you enjoy this new opportunity?**
**NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the "face" of Broadcom to IT professionals world-wide.**
**When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE's who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.**
**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**
**As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.**
**After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.**
**To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom's customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux OS, firewalls or other security products, load balancers, containers, or any other networking specialty? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.**
**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
**Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:**
**· Engaging with global customers via email, and/or virtual collaboration sessions.**
**· Troubleshooting with global customers and/or reproducing issues in a lab environment.**
**· Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.**
**· Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations**
**· Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.**
**· Researching issues via our internal knowledge base.**
**· Creating and updating knowledge base articles.**
**· Creating training material and coaching/mentoring new team members.**
**· Maintaining a positive customer experience in every interaction.**
**· Driving global escalations toward resolution and generating Root Cause Analysis reports**
**· Dealing with customers in English within the EMEA region.**
**· Completing various self-paced training programs designed to further enhance your skills.**
**Requirements:**
**·** **5+ years related experience.**
**·** **Bachelor's degree. Relevant years of experience in lieu of degree may be considered.**
**What is the leadership for this role? What is the structure and culture of the team like?**
**You will also collaborate with teams from across the globe. Managers will provide guidance and coaching to help you achieve your maximum potential. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.**
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

Enterprise Technical Support Advisor Location IE-Cork Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies including 90% of the Fortune 500 trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Support Engineers will work as part of a Global Virtual team to provide a high standard of technical support to customers on our Platform Management suite of products specialising inActive Directory management software. Stellar customer service andcall-handling skills and the ability tointerface, collaborate and prioritise customer issues with Development and effectively communicate solutions to customers is crucial to the role. Responsibilities Maintain a personalqueue of ongoing customer ticketsuntil resolution. Interface with the R&D, Sales, Product Management and Professional Services teamsto bring escalated issues toclosure. Document all customer case details on our support portal (case tracking system). Be pro-active in creating & publishing documentation in a customer focussed Knowledge Centred Support (KCS) environment. Developing and attending training for self-improvement toassistand share knowledge with other engineers. Troubleshoot customersissues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers. Initiate,participateor lead, local and global projects. Working with the following technologies. Operating Systems: Windows Messaging:Microsoft Exchange On-Prem and Office 365' Directory Services: Active Directory Networking: DNS, TCP/IP Databases: SQL Escalate customer issues to Technical Support management and AccountManagementas necessary. Acting as aliaisonbetween the Development team and the Quest end customer. After 6 months, have the capability of providing after-hours support and weekend support, ifrequired. Qualifications A detailed knowledge of Quest Active Directory products Change Auditor, Recovery Manager for Active Directory,InTrust,GPOAdmin, Security Guardian An in-depth understanding of different messaging and collaboration systems, in particular Office 365 andExchange experience Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM) preferably from a system administration background Active Directory Management and Migration experience Knowledge of AD Access Control Lists and Active Control Entries, and trusts between AD Forests Understanding of MAPI and EWS Knowledge of Internet Information Server (IIS) Experience with SQL Server OtherRequirements Prior Technical Support experience or proventrack recordin system administration. Azure, Hyper-V,VMWare / Virtual Server technology experience. Technical writing skills. Familiarity with debugging tools/techniques (e.g.WebEx). Fluency in English. Another European language, especially French or German, is an advantage. Why Quest At Quest, your work makes an impact. Youll help organizations get AI-ready while building your career with a global team of innovators. We offer: Competitive pay, annual bonuses, and top-performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products.
Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**_Job Title:_**
Technical Support Engineer - German Speaking (Hybrid)
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
In the role of a Technical Support Engineer, you will report to the Manager of Technical Support. You will be a part of the support team and will provide end-to-end case ownership. You will work with all levels within Support, Engineering and Product Management to identify/implement technical solutions to customer issues and share your feedback to help improve the quality.
As a trusted support advocate, you will be the primary contact often partnering with Customer Success Managers, Sales, Professional Services and Engineering. You will rely on your knowledge, technical skills and customer-focus to deliver best-in-class
experiences and outcomes for customers, while also identifying opportunities to improve our products, documentation and processes. This is a hybrid role for the offices located at Aylesbury, UK / Cork, Ireland.
About the role:
- Work on issues raised by customers from creation to closure
- Assess and understand the impact, severity and urgency of issues
- Provide support to customers and build rapport through relationship building
- Participate in escalation calls with internal and external audiences
- Achieve outstanding results across a range of goals, including Customer Satisfaction scores, resolution times and adherence to service level goals
- Set and manage expectations with customers, including regular communications
- Conduct remote sessions to quickly resolve and progress issues
- Closely work with engineering and peers to accelerate solutions. Work in a hybrid setup
- Identify data requirements and assist with data collection
About you:
- 3+ years of applicable experience in a customer-supporting IT environment
- Experience in supporting customers in medium to large enterprises
- Customer-focused, patient, flexible and a desire to progress quickly
- A team player, able to build rapport and get your point across in a calm manner
- Can communicate complex issues at multiple levels, adjusting in style and content to recognise the differing needs of customer and audience
- Strong problem-solving skills
- Achieved outstanding results in previous roles and can demonstrate success and progression through own personal development plans
- Document customer interactions to a high standard
- Able to work well in a dynamic environment with a sizeable workload and multiple priorities
- Experience successfully managing and resolving critical issues
- Demonstrates a desire for learning and the ability to retain and build upon experience
- Cloud/AI knowledge desirable
- Fluent in English and German
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**Please Note:**
**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
**VMware Cloud Foundation (VCF) Division Overview**
The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.
**The Elevator Pitch: Why will you enjoy this new opportunity?**
Do the words ISCSI, Fabric, SAN, NVMe, IOPS and Arrays catch your attention? Do you thrive on learning new Storage Technologies and expanding your existing storage technology expertise? What about solving storage issues from simple to highly complex? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the world's leading edge software spanning every imaginable industry across the globe?
Storage Technical Support Engineers (TSEs) are the lifeblood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the "face" of Broadcom to IT professionals world-wide.
When you join Broadcom as a Storage Senior Technical Support Engineer, you will learn and support our latest technology, provide mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. Storage TSE's who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
**What are the performance outcomes over the first 6-12 months you will work toward completing?**
As a Senior Technical Support Engineer, we will take your current expertise and expand your storage knowledge to new heights. You could be partnering with our customers to troubleshoot, understand and overcome challenges in their storage environments.
In the first few days after joining Broadcom, you will undergo a substantial skills development training program focused on learning our Storage product, tools & processes. After an 8-week onboarding program that includes technical, process and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.
To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a storage administrator or in a storage support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple storage areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the storage virtualization knowledge required to help Broadcom's customers? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:
· Engaging with global customers via email, and/or virtual collaboration sessions.
· Troubleshooting with global customers and/or reproducing issues in a lab environment.
· Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
· Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
· Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
· Researching issues via our internal knowledge base.
· Creating and updating knowledge base articles.
· Creating training material and coaching/mentoring new team members.
· Maintaining a positive customer experience in every interaction.
· Driving global escalations toward resolution and generating Root Cause Analysis reports
· Completing various self-paced training programs designed to further enhance your skills.
**Requirements:**
Proficient in SAN/NAS, storage protocols (iSCSI, NFS, Fibre Channel), enterprise storage (vSAN, NetApp, EMC), and cloud storage (AWS S3, Azure Blob)
Skilled in data protection, disaster recovery, replication, and storage management tools
Experienced with VMware vSphere, vCenter, Hyper-V; strong in VM provisioning, HA/DRS, and containerization (Docker, Kubernetes)
Added advantage:
Good knowledge of TCP/IP, VLANs, routing (OSPF, BGP), VPNs, and firewall management (Cisco, Fortinet)
Familiar with SDN (VMware NSX), cloud networking (AWS VPC, Azure VNets), and automation tools (Ansible, Terraform).
5+ years of industry experience in the Virtualization domain.
Bachelor's degree. Relevant years of experience in lieu of degree may be considered.
**What is the leadership for this role? What is the structure and culture of the team like?**
You will also collaborate with teams from across the globe. Managers will provide guidance and coaching to help you achieve your maximum potential. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one possibility. Everyone is empowered to develop new ways to achieve success.
**Where is this role located?**
Fixed: this role is based out of VMware by Broadcom's Cork office.
This position will cover the EMEA shift (8:30am to 5pm - GMT Mon - Fri, 9am to 6pm GMT Sat / Sun)
Shift patterns : Tuesday to Saturday or Sunday to Thursday based on business requirements.
Weekend and holiday coverage is required based on business needs.
VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware by Broadcom is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware by Broadcom are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware by Broadcom will not tolerate discrimination or harassment based on any of these characteristics. VMware by Broadcom encourages applicants of all ages. VMware by Broadcom will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Fluent (written and spoken) in **English and French** is essential for this position
Hybrid role: **3 days on site in Mahon, Cork**
The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from **English and French** Speaking business customers and technical support escalations from Tier 1 team members.
Ideal candidates will have a minimum of 3 years of remote AV technical support experience, combining industry knowledge, a strong customer service ethic with advanced technical skills. Experience supporting enterprise (or business-to-business) customers is a plus.
**Your Contribution:**
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do.
These are the behaviors you'll need for success at Logitech. In this role you will:
+ Troubleshoot video conference (VC) system issues for customers via phone, email and chat
+ Resolve escalated support tickets from our Tier 1 support team
+ Assist Tier 1 support team by providing guidance to resolve tickets without escalation
+ Provide ad-hoc feedback about trends, new issues and the voice of the customer
+ In periods of low technical support volume, assist with related projects
+ Suggest process improvements when you see opportunities.
**Key Knowledge, Skills & Experience**
+ Fluent (written & spoken) in **English and French.**
+ Strong written and verbal communication skills.
+ Strong listening and comprehension skills.
+ Minimum 1 year of providing technical support via phone.
+ Experience with support ticketing systems.
+ Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others.
+ Proven track record of meeting both quality and productivity goals.
+ Strong and verifiable knowledge of customer care processes and techniques.
+ Demonstrated adaptability to new process and procedures while remaining up to date on existing standards.
+ Demonstrated ability to isolate software related issues from hardware.
+ Knowledge of computer networking and USB devices.
+ Troubleshooting knowledge of PC and Mac OS/or other non-AV systems.
+ Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts
**Desirable Knowledge, Skills & Experience**
+ Preferably 3 years of experience in (AV) technical support capacity, with at least 1 years video-conference (VC) troubleshooting experience
+ Minimum 1 years of experience troubleshooting video conferencing software within an enterprise environment.
+ Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software strongly preferred.
+ In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.