17 IT Professionals jobs in Dublin
Cloud Network Engineering IC3
Dublin, Leinster
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
Join the Azure Edge Team, a dynamic group expanding to build the world's biggest edge network. We are seeking a creative and diligent Senior Cloud Network Engineer with a blend of networking experience and software development fundamentals. Our mission is to automate every aspect of the network, aiming for a self-sustaining, self-repairing infrastructure. We are looking for candidate who share our passion and can approach problems from a customer-centric perspective.
The Azure Edge team is responsible for managing the Edge network for all of Microsoft, connecting over 200 edge sites globally. With a mission to build the world's largest, secure, and reliable edge platform, the team is at the forefront of technological innovation to create the most reliable, performant, and secure network infrastructure.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Specialize in Network protocols, gathering requirements, developing innovative solutions, prototyping in physical and emulated lab environments, piloting in production, documenting, and operationalizing the chosen solution.
+ Resolve live site issues by troubleshooting complex network components and features, such as device operating systems.
+ Lead customer-facing and critical troubleshooting efforts under time-sensitive situations.
+ Write drivers and abstraction layers for deploying new routing features across the network, enabling fast deployment and quality operations.
+ Support innovation and cost management by developing new ideas for network systems and tools that meet customer and/or business needs.
+ Take ownership of ideas from design to production, ensuring end-to-end responsibility.
+ Embody our Culture and Values.
**Qualifications**
**Required Qualifications:**
+ Technical experience in network design, development, and automation
+ TCP/IP BGP, MPLS
+ Python/Go/Rust
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Technical experience in network design, development, and automation
+ OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation
+ OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation
+ OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.
+ Network engineering experience in a cloud provider, internet service provider, or large enterprise environment.
+ Professional software development experience in the networking domain, including proficiency in C#, Python, Go, REST, YAML, and workflow systems.
#Azurecorejobs
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Azure Edge team is responsible for managing the Edge network for all of Microsoft, connecting over 200 edge sites globally. With a mission to build the world's largest, secure, and reliable edge platform, the team is at the forefront of technological innovation to create the most reliable, performant, and secure network infrastructure.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Specialize in Network protocols, gathering requirements, developing innovative solutions, prototyping in physical and emulated lab environments, piloting in production, documenting, and operationalizing the chosen solution.
+ Resolve live site issues by troubleshooting complex network components and features, such as device operating systems.
+ Lead customer-facing and critical troubleshooting efforts under time-sensitive situations.
+ Write drivers and abstraction layers for deploying new routing features across the network, enabling fast deployment and quality operations.
+ Support innovation and cost management by developing new ideas for network systems and tools that meet customer and/or business needs.
+ Take ownership of ideas from design to production, ensuring end-to-end responsibility.
+ Embody our Culture and Values.
**Qualifications**
**Required Qualifications:**
+ Technical experience in network design, development, and automation
+ TCP/IP BGP, MPLS
+ Python/Go/Rust
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Technical experience in network design, development, and automation
+ OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation
+ OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation
+ OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.
+ Network engineering experience in a cloud provider, internet service provider, or large enterprise environment.
+ Professional software development experience in the networking domain, including proficiency in C#, Python, Go, REST, YAML, and workflow systems.
#Azurecorejobs
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Critical Infrastructure Network Engineering Manager
Dublin, Leinster
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Critical Infrastructure Network Engineering Manager.**
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a **Critical Infrastructure Network Engineering Manager** you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Your responsibilities will be to oversee the design, installation, and maintenance of the network infrastructure for the organization. You will also be responsible for managing a team of network engineers, ensuring that they have the necessary skills, tools, and resources to perform their tasks efficiently and effectively. You will also be involved in planning and implementing network security policies and procedures, as well as troubleshooting and resolving any network issues that may arise. This opportunity will allow you to accelerate your career growth, develop deep business acumen, drive business impact, and improve network service availability. With a flexible workplace, you can work from home partially or fully and/or come to the office/lab on an as needed basis.
As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
**Responsibilities:**
**People Management and Support**
+ Promote open information exchange, resolve intra- and inter-team issues, manage conflicts, remove barriers for agile priority shifts, and engage all stakeholders to meet mutual objectives and represent the organization effectively
**Network Design and Implementation**
+ Perform technical analysis and lead the design architecture of network plans for the enterprise, analyzing network & security requirements of the business and architects' solutions that include highly available and resilient designs.
+ Own and drive technical roadmap and strategy, through effective collaboration with architects, engineers, and senior leaders.
**Maintaining and Operating Networks**
+ Monitor network system state in compliance with current capacity plan guidelines, and network services budgets, including reviewing invoices from service providers for usage, errors, and inconsistencies, and adjusting where feasible.
+ Maintain standards and best practices for network toolset environments with a focus on Fault Management and Capacity/Performance Monitoring tools.
**Project Management**
+ Lead and manage network engineering projects from inception to completion using Agile methodologies and DevOps-based tools, ensuring alignment with organizational goals and priorities.
+ Oversee sprint planning, backlog grooming, daily stand-ups, and manage timelines and budgets, ensuring effective collaboration and communication within the team.
**Other**
+ Embody our culture ( and values **.**
**Qualifications**
**Required Qualifications:**
+ 7+ years technical experience in network design, development, and automation
+ OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Engineering, Information Technology, or related field AND 4+ years technical experience in network design, development, and automation.
+ OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network design, development, and automation
+ OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ 11+ years technical experience in network design, development, and automation
+ OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 8+ years technical experience in network design, development, and automation
+ OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 6+ years technical experience in network design, development, and automation
+ OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network design, development, and automation.
+ 1+ year(s) experience delivering network designs into production and experience with live site accountability for a network.
+ 5+ years' experience with network authentication systems such as TACACS+ (Cisco ISE, Duo)Possession of Industry certifications within the network Engineering CCNP or CCIE Route & Switch and work with industrial control systems.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a **Critical Infrastructure Network Engineering Manager** you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Your responsibilities will be to oversee the design, installation, and maintenance of the network infrastructure for the organization. You will also be responsible for managing a team of network engineers, ensuring that they have the necessary skills, tools, and resources to perform their tasks efficiently and effectively. You will also be involved in planning and implementing network security policies and procedures, as well as troubleshooting and resolving any network issues that may arise. This opportunity will allow you to accelerate your career growth, develop deep business acumen, drive business impact, and improve network service availability. With a flexible workplace, you can work from home partially or fully and/or come to the office/lab on an as needed basis.
As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
**Responsibilities:**
**People Management and Support**
+ Promote open information exchange, resolve intra- and inter-team issues, manage conflicts, remove barriers for agile priority shifts, and engage all stakeholders to meet mutual objectives and represent the organization effectively
**Network Design and Implementation**
+ Perform technical analysis and lead the design architecture of network plans for the enterprise, analyzing network & security requirements of the business and architects' solutions that include highly available and resilient designs.
+ Own and drive technical roadmap and strategy, through effective collaboration with architects, engineers, and senior leaders.
**Maintaining and Operating Networks**
+ Monitor network system state in compliance with current capacity plan guidelines, and network services budgets, including reviewing invoices from service providers for usage, errors, and inconsistencies, and adjusting where feasible.
+ Maintain standards and best practices for network toolset environments with a focus on Fault Management and Capacity/Performance Monitoring tools.
**Project Management**
+ Lead and manage network engineering projects from inception to completion using Agile methodologies and DevOps-based tools, ensuring alignment with organizational goals and priorities.
+ Oversee sprint planning, backlog grooming, daily stand-ups, and manage timelines and budgets, ensuring effective collaboration and communication within the team.
**Other**
+ Embody our culture ( and values **.**
**Qualifications**
**Required Qualifications:**
+ 7+ years technical experience in network design, development, and automation
+ OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Engineering, Information Technology, or related field AND 4+ years technical experience in network design, development, and automation.
+ OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network design, development, and automation
+ OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field.
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ 11+ years technical experience in network design, development, and automation
+ OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 8+ years technical experience in network design, development, and automation
+ OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 6+ years technical experience in network design, development, and automation
+ OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network design, development, and automation.
+ 1+ year(s) experience delivering network designs into production and experience with live site accountability for a network.
+ 5+ years' experience with network authentication systems such as TACACS+ (Cisco ISE, Duo)Possession of Industry certifications within the network Engineering CCNP or CCIE Route & Switch and work with industrial control systems.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
1
Senior Technical Support Engineer
Dublin, Leinster
ServiceNow, Inc.
Posted 4 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack.
+ An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack.
+ An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Engineer
Dublin, Leinster
ServiceNow, Inc.
Posted 4 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Our high performance team provides technical support across ITOM/ITAM products for some of our Fortune 500 customers in EMEA and globally.
**Qualifications and technical skills that will lead to your success:**
+ 4+ years customer facing technical support experience
+ Experience applying advanced troubleshooting methodology to identify and resolve root causes for technical issues
+ Windows and Linux operating system experience
+ Networking experience - ability to troubleshoot network infrastructure components (routers, switches, firewalls, load balancers TCP, UDP)
+ Database troubleshooting (SQL, Oracle)
+ Ability to read and understand basic Java/JavaScript code
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ Personal commitment to quality and customer service
+ Excellent communication and problem-solving skills
**Nice to have:**
+ Vendor certifications, e.g., Cisco, Microsoft or AWS Certifications
+ Knowledge of ITIL Processes and best practices
+ Knowledge of Security best practices
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Our high performance team provides technical support across ITOM/ITAM products for some of our Fortune 500 customers in EMEA and globally.
**Qualifications and technical skills that will lead to your success:**
+ 4+ years customer facing technical support experience
+ Experience applying advanced troubleshooting methodology to identify and resolve root causes for technical issues
+ Windows and Linux operating system experience
+ Networking experience - ability to troubleshoot network infrastructure components (routers, switches, firewalls, load balancers TCP, UDP)
+ Database troubleshooting (SQL, Oracle)
+ Ability to read and understand basic Java/JavaScript code
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ Personal commitment to quality and customer service
+ Excellent communication and problem-solving skills
**Nice to have:**
+ Vendor certifications, e.g., Cisco, Microsoft or AWS Certifications
+ Knowledge of ITIL Processes and best practices
+ Knowledge of Security best practices
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support/ Field Engineer
Dublin, Leinster
Noel Group
Posted today
Job Viewed
Job Description
Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service. Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions. Deliver excellent customer service, offering the best solutions available. Support customers and installers with technical advice and guidance. Act as a professional representative of the company and its brand. Liaise with Quality Control and Design teams, providing valuable product feedback. Deliver product training sessions to industry professionals, covering installation and troubleshooting. Work collaboratively across sales, technical sales, design, and quality teams. Maintain a positive, professional image of the company at all times. Skills & Experience Fully qualified plumber with a minimum of 3 years' experience. Previous Service Engineer or technical support experience an advantage but not essential. RGI and/or F-Gas certification desirable but not required. Full clean driving licence. Safe Pass (training can be arranged if not already held). Strong communication skills with the ability to work well in a team. Punctual, proactive, and confident in decision making. Basic IT skills beneficial but not essential. A strong willingness to learn about products, systems, and customer needs. What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This advertiser has chosen not to accept applicants from your region.
4
Technical support/ field engineer
Dublin, Leinster
Noel Group
Posted today
Job Viewed
Job Description
Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service. Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions. Deliver excellent customer service, offering the best solutions available. Support customers and installers with technical advice and guidance. Act as a professional representative of the company and its brand. Liaise with Quality Control and Design teams, providing valuable product feedback. Deliver product training sessions to industry professionals, covering installation and troubleshooting. Work collaboratively across sales, technical sales, design, and quality teams. Maintain a positive, professional image of the company at all times. Skills & Experience Fully qualified plumber with a minimum of 3 years' experience. Previous Service Engineer or technical support experience an advantage but not essential. RGI and/or F-Gas certification desirable but not required. Full clean driving licence. Safe Pass (training can be arranged if not already held). Strong communication skills with the ability to work well in a team. Punctual, proactive, and confident in decision making. Basic IT skills beneficial but not essential. A strong willingness to learn about products, systems, and customer needs. What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This advertiser has chosen not to accept applicants from your region.
5
Technical support/ field engineer
Dublin, Leinster
Noel Recruitment Group
Posted today
Job Viewed
Job Description
Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin.
This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.
Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
Deliver excellent customer service, offering the best solutions available.
Support customers and installers with technical advice and guidance.
Act as a professional representative of the company and its brand.
Liaise with Quality Control and Design teams, providing valuable product feedback.
Deliver product training sessions to industry professionals, covering installation and troubleshooting.
Work collaboratively across sales, technical sales, design, and quality teams.
Maintain a positive, professional image of the company at all times.
Skills & Experience Fully qualified plumber with a minimum of 3 years' experience.
Previous Service Engineer or technical support experience an advantage but not essential.
RGI and/or F-Gas certification desirable but not required.
Full clean driving licence.
Safe Pass (training can be arranged if not already held).
Strong communication skills with the ability to work well in a team.
Punctual, proactive, and confident in decision making.
Basic IT skills beneficial but not essential.
A strong willingness to learn about products, systems, and customer needs.
What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.
Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
Deliver excellent customer service, offering the best solutions available.
Support customers and installers with technical advice and guidance.
Act as a professional representative of the company and its brand.
Liaise with Quality Control and Design teams, providing valuable product feedback.
Deliver product training sessions to industry professionals, covering installation and troubleshooting.
Work collaboratively across sales, technical sales, design, and quality teams.
Maintain a positive, professional image of the company at all times.
Skills & Experience Fully qualified plumber with a minimum of 3 years' experience.
Previous Service Engineer or technical support experience an advantage but not essential.
RGI and/or F-Gas certification desirable but not required.
Full clean driving licence.
Safe Pass (training can be arranged if not already held).
Strong communication skills with the ability to work well in a team.
Punctual, proactive, and confident in decision making.
Basic IT skills beneficial but not essential.
A strong willingness to learn about products, systems, and customer needs.
What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Professional Intern 2026
Mulhuddart, Leinster
IBM
Posted 4 days ago
Job Viewed
Job Description
**Introduction**
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Professional Intern 2026
Dublin, Leinster
IBM
Posted 4 days ago
Job Viewed
Job Description
**Introduction**
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
8
Content Manager OnDemand Technical Support Professional
Dublin, Leinster
IBM
Posted 4 days ago
Job Viewed
Job Description
**Introduction**
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager OnDemand Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Ability to document findings, create knowledge base articles, and contribute to support tooling.
**Required technical and professional expertise**
Extensive hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).
Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.
Experience in CMOD performance tuning and capacity planning.
Knowledge of CMOD indexing, retrieval, and archival processes.
Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
Experience in Computer Networks and Communication
Advanced skills in log analysis, trace interpretation, and root cause identification.
Experience with CMOD exits, user exits, and customizations.
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
English: Fluent in speaking and writing
Analytical thinking, structured problem-solving techniques
Strong positive customer service attitude with sensitivity to client satisfaction.
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Knowledge of LDAP
At least 1 year experience in Technical Support
Experience with CMOD on Cloud or hybrid deployments.
Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager OnDemand Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Ability to document findings, create knowledge base articles, and contribute to support tooling.
**Required technical and professional expertise**
Extensive hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).
Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.
Experience in CMOD performance tuning and capacity planning.
Knowledge of CMOD indexing, retrieval, and archival processes.
Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
Experience in Computer Networks and Communication
Advanced skills in log analysis, trace interpretation, and root cause identification.
Experience with CMOD exits, user exits, and customizations.
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
English: Fluent in speaking and writing
Analytical thinking, structured problem-solving techniques
Strong positive customer service attitude with sensitivity to client satisfaction.
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Knowledge of LDAP
At least 1 year experience in Technical Support
Experience with CMOD on Cloud or hybrid deployments.
Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
9