9 IT Professionals jobs in Dublin

Unijobs on behalf of our public sector client have a requirement for a Technical Support Analyst. This position is based off a hybrid working arrangement with the requirement to attend meetings in the office when required. The successful candidate will be employed as an agency employee working 35 hours per week. This position is also a temporary contract, initially for 6 months with the possibility of extension thereafter. The salary on offer for this position is €56,757 (€31.08 per hour). You will also accrue 30 days annual leave per annum and be paid bank holidays. Overview: This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution. The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement. Principle Duties & Responsibilities: Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments. Manage and escalate incidents and service requests with a third-party vendor. Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor. Coordinate and manage access requests in line with access control policies. Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed. Participate in system updates and new implementations. Communicate with internal stakeholders regarding system updates, known issues and testing activities. Ensure data integrity and quality within the CRM system. Respond to common system and user support queries, providing clear and timely guidance. Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation. Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements. Support continuous improvement of the CRM and portal experience for end users. Provide support for other tasks as deemed appropriate by the management team. Post Specific Requirements: Must have: Third level qualification in Computer Science, Information Systems or Data Analytics. A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective. Excellent problem-solving and analytical skills. Experience in a strong customer focus orientated environment. Experience in the analysis of data, identifying trends and root causes. Team player with a focus on continuous improvement. Ability to work collaboratively across technical and non-technical teams. Ability to manage multiple projects and priorities. Additional requirements specific to the post: Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel. Preferred experience working in Customer Support or Service Desk environments. Flexibility in working hours to meet the needs of the service. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: uat user acceptance training support helpdesk Benefits: 30 Days Annual Leave

We are a leading nationwide, family-owned Refrigeration/HVAC contractor based in Dublin and we are looking to strengthen our technical team with the addition of a Commissioning / Technical Support Engineer. Ideally applicants will have a formal qualification in Refrigeration, either through an apprenticeship or an approved equivalent via City and Guilds or NVQ. If you feel you are a suitable candidate for these positions, we would be delighted to hear from you. Total discretion and confidentiality assured. Skills should include: Technical expertise Problem solving and Fault-Finding techniques Broad experience base First-Fix attitude Attention to detail Customer Care Electrical and Mechanical experience Experience in BMS and control systems Electronics awareness An ability to work effectively in a team Mentoring and Training of apprentices Personal Attributes: Excellent communication skills Excellent interpersonal skills Works on own initiative Proactive Leadership / Mentoring skills Team player Energetic, consistent and reliable Loyal The following is a non-exhaustive list of your roles and responsibilities Pre-Sales Design development queries Meeting consultants and contractors pre-start-up stage Survey of new projects with the sales team Liaising with sales team on technical queries in general Value Engineering input Project Management Managing projects - day to day queries from contractors / clients / consultants Planning projects at handover stage Site/Online meetings with Main Contractors / M+E / Clients Monitoring / Managing quality of installations with Sub-contractors / Tech crews Monitoring / Managing installation timelines Commissioning Pre-commissioning stage ie BMS integration etc Pre-commissioning checklist with sub-contractors / tech crew Snag list co-ordination Commissioning installations - service checkers / laptop Completion of paperwork for the O&M Aftersales / Technical Dealing with ongoing technical queries relating to projects including completed projects Warranty queries / claims / investigations Delap Reports / Fingerprint surveys of existing installations via service checker / laptop In house training for sales team / engineers / contracts admin team On site training for installation / service crews Fault finding and troubleshooting support to Service Dept Benefits: Company Vehicle Group Life Assurance Laptop Meal Allowance / Canteen Mobile Phone Pension Fund

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2-4+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
+ Demonstrated ability to troubleshoot difficult technical issues
+ Working knowledge of the components in a web applications stack
+ Experience in one (or more) of the following: JavaScript, CSS, HTML, XML
+ Good experience writing or debugging JavaScript (or other object orientated languages)
+ Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc.
+ Excellent verbal and written communication skills
+ Works well in a team environment
+ Strong personal commitment to quality and customer service
+ Ability to understand and communicate complex issues and technical processes
+ Proven ability to maintain a professional demeanor when handling complex user issues and dealing with customers
**Optional Skills:**
+ A fundamental understanding of ITSM, ITIL, or CMDB
+ Experience in one (or more) of the following: UNIX Shell, AJAX, ReactJS, GraphQL, Angular
+ Basic experience administering: Linux/UNIX OR Microsoft Server
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Title Technical Operations Support Reporting to TMS Technical Operations Manager Introduction The Transport Technology Department in the National Transport Authority (NTA) is responsible for delivering and operating best in class technology solutions that support Transport Operators (e.g. Irish Rail, Bus Eireann, Local Links, Luas etc.) to deliver effective and efficient transport services to the public. To this end, the Department is procuring and implementing solutions in the area of real time passenger information systems (i.e. on-street displays and the national journey planner mobile application), a new automatic vehicle location system (the planning, tracking and managing of bus services nationally) and a national integrated transport ticketing solutions (i.e. the leap card system). The National Transport Authority wishes to contract a suitably experienced and qualified individual to the role of Technical Operations Support, reporting to the TMS Technical Operations Manager. The Role Working with the Transport Technology Operations Management Team, the principal function of this role is to lead the processing and validation of data input into the Automatic Vehicle Location System (AVL). The individual will have overall responsibility for the identification, planning, and migration of data from multiple sources, into a single consolidated data set, which will be used for a new central AVL system being sourced for use by all bus operators across Ireland. Technical Operations Support also provide support and expertise for projects (i.e. new systems) and changes to existing systems within the Transport Technology directorate. The successful candidate will be required to fulfil the following principal responsibilities. Responsibilities Leading the processing and validation of data input into the Transport Technologys (TT) various systems to ensure it provides the required level of service, accuracy and availability. These systems include, but are not limited to: Automatic Vehicle Location System (AVL); Planning Systems, including the data interface with Transport Operator systems; and oBusiness reporting capabilities including Transport Operator and Service Provider contract compliance reporting. Assisting in the triage, investigation and resolution of issues and problems with supported systems; Support Software Development Lifecycle (SDLC) and testing and QA activities, including; oTest Strategies oTest Plans oTest Cases/Suites oTest Case Management Tools Processing 'emergency' data supply changes resulting from unforeseen circumstances, such as emergency utility works creating a bus diversion, etc.; Assisting, from time to time, in testing and validation of enhancements and new features; To document and maintain processes and procedures as applicable to the TSG operations team, with full regard to how these interface with the wider business processes. This will include, but not be limited to: daily service tasks, configuration and release management, incident and problem management, service level continuity management, infrastructure and security management, disaster recovery and business continuity. Working with the Public Transport Contracts and Customer Experience teams to continually improve processes, system performance, and the customer experience. Note:The functions and responsibilities initially assigned to the position are based on current organisational requirements and may change from time to time. The appointed individual requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria: Hold a minimum of an NFQ degree level 7 qualification in computing, engineering, information technology, or, a relevant technical discipline to data analysis, preferably data science or equivalent; Have a minimum of 5 years recent experience working in a data management capacity including working with SQL databases, with 2 of those years managing people and/or projects; c)Be effective at prioritising work to ensure target dates (data supply life cycle) are achieved using the provided systems and tools with an eye for detail and accuracy; and d)Possess good communication and interpersonal skills in order to influence non-direct reports, managers and stakeholders in matters that can enhance service quality. Desirable Attributes: The ideal candidate will also: Have knowledge of commonly used public transport data specifications including NeTEx, GTFS, VDV, SIRI, and NaPTAN; Have previous experience working with GIS or spatial data. Have an understanding of and exposure to Lean Six Sigma and/or ITIL; Possess data management skills, understanding of data management principles and best practices; Have an understanding of the underlying principals related to public transport real-time systems; and Have experience of defining and understanding business requirements; Skills: SCLC Data integration SQL Benefits: Work From Home

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
In this role, you will also play a critical part in supporting and troubleshooting integrations and automation within the ServiceNow platform. This includes diagnosing and resolving complex issues related to inbound and outbound data flows, API integrations (such as REST and SOAP), and workflow automation that streamline business processes. Additionally, you will support the Configuration Management Database (CMDB), ensuring the accuracy, completeness, and integrity of configuration item (CI) data. You will troubleshoot issues related to CMDB data and its integrations with other IT systems, helping maintain a reliable single source of truth for IT infrastructure. Your expertise will enable seamless connectivity between ServiceNow and other enterprise systems, optimize operations through efficient automation, and support IT service management by maintaining accurate asset and relationship mapping within the platform.
**Technical Expertise (3+ Years)**
+ Solid understanding of ITSM, ITIL, and CMDB frameworks.
+ Skilled in web services development and consumption (SOAP, REST).
+ Proficient with relational databases such as MySQL and Oracle.
+ Experienced with data extraction technologies including JDBC and ODBC.
+ Developed bi-directional, automated integrations between multiple systems.
**Programming & Development**
+ Extensive hands-on experience developing real-world applications using JavaScript.
+ Ability to read and understand Java and JavaScript code.
**Networking & Systems**
+ Strong knowledge of networking concepts and operating systems (Windows/Linux).
+ Proven track record in troubleshooting complex technical issues effectively.
**Customer Support & Communication**
+ Experience in customer-facing technical support roles (advantageous).
+ Excellent written and verbal communication skills, capable of clearly articulating complex technical solutions.
+ Skilled at understanding and explaining intricate technical processes to diverse audiences.
**Professional Attributes**
+ Strong commitment to quality and customer service.
+ Effective team player with the ability to work independently.
+ Maintains professionalism when handling challenging user issues.
+ Excellent time management skills and flexibility to work day, evening, night shifts, and weekends as needed.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Technical Sales Support Engineer - Dublin. Our client produces products and solutions for power utility companies internationally, and include Active Network Management solutions, Control solutions, RTU's, Protection, Metering and Communications. We have been retained to recruit a Technical Sales Support Engineer for the company's Dublin operation. This sales role covers direct sales to power utilities, and sales through contractors/integration partners in Ireland, and is predominately office based. Key Responsibilities: Sales of company products and solutions to Power Utilities and through contractors / system integrators in Ireland. Selling the full product portfolio. Achieving annual sales targets. Supporting the company's international business units by tendering of technical and commercial proposals Key Activities: Account Management: building and managing customer relationships and positioning the company for new opportunities. The sales cycle is typically six months to a year. Business Development. Technical sales of existing / new products and solutions into the Power Utility market and other sectors within UK and Ireland. Promotion & presentations of products, solutions and expertise. Tendering of technical and commercial proposals for both Ireland and export opportunities. Driving any necessary customer approvals and certifications required for new business. Pre-qualification for opportunities. Although this role is based at the company's Dublin office, travel within Ireland & Europe will be required for pursuing opportunities and attending meetings. Occasional travel to company export regions may also be required. Interested applicants should have: Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background. Typically, over two years experience in industry. Possibly an application engineering background in control and automation projects. This role is a great opportunity to develop both technical and commercial skills. Desirable: Experience in selling to power utilities, particularly automation equipment. Sales experience in any of the following: Active Network Management, Smart Grid Solutions, SCADA, Protection, Substation Automation, Distribution Automation, Renewable Energy or Communications. The ability to work at both the strategic and customer facing level is desirable Electrical Engineering qualification an advantage, not essential Must be able to demonstrate the ability to identify and develop sales opportunities and to market technical solutions and services. Some experience in producing technical and commercial proposals. Delivering to sales targets. A results-driven individual with determination to deliver whilst maintaining professional and technical standards. Sales driven and enthusiastic with a technical background. Product and solution training will be given. Good communication skills with the ability to influence others. The ability to identify and cultivate long-term business relationships. Skills: technical sales power electrical utilities

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
**To be successful in this role you have:**
In order to be successful in this role, we need someone who has:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Demonstrated ability to troubleshoot difficult technical issues
+ Strong Experience with relational databases (e.g. MySQL, Oracle)
+ Java experience
+ Experience in one (or more) scripting languages: ?JavaScript, Python, Perl, Unix Shell, Windows Shell)
+ Advanced Unix/Linux experience
+ Working knowledge of the components in a web applications stack.
+ Experience diagnosing performance degradation (e.g. explain plans, database tuning)
+ Experience working well in a team environment while also being able to work productively while unsupervised
+ Strong personal commitment to quality and customer service
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Ability to work with high-value customer administrators and developers
+ Excellent time management skills
+ Consistent ability to work evenings and weekends
+ Understanding of basic networking and system administration
The following additional skills are preferred but not required:
+ Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
+ Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
+ Advanced object oriented programming skills (Java strongly preferred).
+ Deep understanding of JavaScript
+ Demonstrated proficiency with the following Technical Skills
+ Web Services (consuming or providing) (SOAP, REST)
+ Data Extraction Technologies (e.g. JDBC, ODBC)
+ Any bi-directional, automated integration between two systems
+ TCP/IP, Networking knowledge
+ Experience with Splunk
+ Understanding of Simple Network Management Protocol (SNMP)
+ Understanding of remote administration via SSH, SNMP, WMI, Powershell
+ Strong Familiarity with Eclipse IDE
+ A fundamental understanding of ITSM, ITIL, and/or CMDB
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job title: Technical Sales and Product Support Agent Location: Dublin Employment Type: Full time, permanent Hybrid About the role: Join our dynamic team as a Technical Sales & Product Support Agent, where you'll play a pivotal role in cultivating exceptional customer relationships. Collaborating seamlessly with internal and external stakeholders, you'll deliver unparalleled, in-depth product support, adding significant value to our clientele. Your expertise in electrical components, coupled with outstanding customer service skills, will be instrumental in providing tailored solutions. Working in tandem with our Sales and Customer Service teams, you'll contribute to a seamless customer experience by comprehensively understanding and addressing our clients' needs. Elevate your career in a role that combines technical prowess with a commitment to delivering the highest standards of customer satisfaction. What were looking for: Engineering/electrical qualification Work experience in an area relating to electrical engineering desirable but not essential. Proficient computer skills, specifically with Microsoft applications. Strong communication skills, both written and verbal. Self-motivated while able to collaborate effectively with colleagues. SAP experience desirable but not essential. What we can offer Competitive salary Company bonus up to 15% on target earnings gross salary paid quarterly Generous annual leave entitlement Hybrid working arrangement working 2 days in office and 3 days from home Company sick pay scheme Company pension scheme Company health insurance scheme Company paid family friendly leave (maternity leave, paternity leave etc.) Cycle to work scheme Travel pass scheme Electric car charging station onsite Access to Employee Assistance Programme Educational support opportunities Referral bonus scheme Company paid leave for staff that are getting married We are RS Ireland At RS Ireland we take pride in fostering a vibrant and dynamic work environment that seamlessly blends fun and inclusivity. We believe that a workplace should be more than just a professional setting, it should be a community where every individual feels valued and respected. Our inclusive culture is not just a policy; it's a way of life. We actively promote an environment where diversity is celebrated, and everyone can bring their true selves to work every day. Whether it's through team-building activities, inclusive social events, or our commitment to open communication where we value your feedback, we strive to create a safe and welcoming space for every team member. At RS Ireland, we recognise that our collective strength lies in our unique perspectives and backgrounds, and we are dedicated to building a workplace where everyone can thrive, contribute, and find fulfilment in their professional journey. Are you ready to explore the possibilities?