14 IT Professionals jobs in Dublin

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Networking organization is hiring, and we're looking for talented Network Development Engineers (NDE) to join our team. Within Networking, we're confronting and solving complex and high-stake challenges.
The AWS Direct Connect team delivers solutions that make it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections.
For this role, we are seeking a Network Development Engineer to work in our Direct Connect Network Capacity Engineering organization. This team is responsible for deployment of Direct connect Infrastructure. Engineers in this organization own large scale deployments, automate processes and work with stakeholder to come up with network design that are low cost and efficient. If you're up the challenge, we'd love to hear from you!
We are inventing the networks of the future so our engineers require a deep background in network hardware, routing protocols, designing and deployment of large scale networks. The ideal candidate for this team would have a knowledge of router system design, large scale network deployment and process automation. We're interested in engineers with experience having designed, operated, and implemented networks of very large scale.
Key job responsibilities
- Deploy, scale and automate our network across multiple global datacenters. This includes existing footprints and greenfield locations.
- Drive scaling of current network designs to meet the demand of our customers.
- Create simple, repetitive deployment processes that increase both velocity and quality.
- Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
- Create and update our network standards and ensure that the network is deployed to these standards.
- Create and implement changes on the network.
- Work closely with our automation teams in defining the tools that allow us to scale at higher volume.
A day in the life
Imagine collaborating with world-class engineers to solve complex networking challenges. Your day will involve designing cutting-edge network architectures, automating deployment processes, and developing solutions that connect global enterprises to AWS cloud services. You'll work on projects that directly impact how businesses around the world access and utilize cloud technology.
About the team
The primary area of responsibility you and your team will have is to design ahead of customer or technology needs, always predicting and solving for problems that have not yet occurred. This takes the form of creating and defending High Level Design (HLD) documents, working with vendors or internal stakeholders to influence technology roadmaps, constructing and testing your solutions, and providing support to the teams that will deploy and operate these designs. Our teams also serve as technical escalation points in support of our very talented operations teams.
An Internet Edge NDE at AWS is responsible for providing our customers world class Internet connectivity by optimizing for security, availability, performance, and cost. We do this by setting network standards and creating scalable designs that our customers love.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Bachelor's degree in technical discipline or equivalent experience
- Hands-on network engineering experience
- Proficiency in IP routing protocols and large-scale network environments
- Unix/Linux command line and scripting experience
Preferred Qualifications
- Automation scripting experience with Python, Bash, or Perl
- Advanced understanding of networking technologies (TCP/IP, BGP, MPLS)
- Experience with network security architectures
- Expertise in server load balancing and network infrastructure design
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
The AWS Networking organization is hiring, and we're looking for talented Network Development Engineers (NDE) to join our team. Within Networking, we're confronting and solving complex and high-stake challenges. Our teams support all aspects of connectivity to/from Amazon and the outside world, as well as the connectivity between Amazon's data centers and services. As a member of one our network engineering teams, you will play a part in designing and architecting networks that simply cannot fail, must scale infinitely, and can never constrain growth or innovation.
This opportunity sits within our Internet Services organization where the team is responsible for designing the networks connecting Amazon directly to the outside world (including the Internet, peers, and external customers), evolving the global backbone that interconnects our Regions as well as partnering with our internal customers. Engineers in this organization define routing policy, design and implement Traffic Engineering solutions, as well as architect the hardware platforms and network design to support internal and external connectivity. We move terabits of traffic in and out of our networks each day and are responsible for the ingress and egress points of traffic entering and leaving Amazon as well as the entirety of all internal and customer traffic that rides our global backbone. Engineers on this team make day-to-day and strategic decisions that carry a huge amount of responsibility and impact.
Responsibilities
As a Network Development Engineer at Amazon, your core job responsibility is to design network topologies, architectures, and services that solve for many requirements. We listen to our customers (both internal and external), but we also listen to our teams. Our Engineers contribute materially to each team's roadmap, and constantly help us to determine what's most important. Together, you and your leadership team will decide on the projects that best support your team's mission. You will have the resources and time necessary to understand, scope, and deliver these solutions. The primary area of responsibility you and your team will have is to design ahead of customer or technology needs, always predicting and solving for problems that have not yet occurred. This takes the form of creating and defending High Level Design (HLD) documents, working with vendors or internal stakeholders to influence technology roadmaps, constructing and testing your solutions, and providing support to the teams that will deploy and operate these designs. Our teams also serve as technical escalation points in support of our very talented operations teams.
We're interested in engineers with experience having designed, operated, and implemented networks of very large scale, and those well versed in the operation of the Internet routing hierarchy. Candidates should understand the theory behind and have deep operational knowledge of routing protocols with particular emphasis on their impact to hardware platforms. We're looking for those who have pushed platforms to their limits, understand how to work within the limitations imposed by third-party software and how to avoid them through your designs.
Key job responsibilities
Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.
- Create and implement changes on the network.
- Work closely with our automation teams in defining the tools that allows us to scale at higher volume.
- Lead network projects in the areas of network sustaining engineering, network deployment/implementation, network scaling, technology refresh, best practices application, and/or network optimization.
- Sustain Amazon Web Services' next generation networks for significant AWS customers by providing critical network support to diagnose, mitigate impact, and resolve large-scale networking events.
- Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low-level application interaction, Unix systems, and new age networking software tools.
- Drive and support innovation from Top of Rack to the Network Border, and everything in between.
- Partner with our broader Network/Infrastructure organization in the areas of network engineering, configurations standards, and tools.
- Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as, assist with deployment and sustaining of networking software tools.
- Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies.
- Deliver simple, sustainable, and repeatable solutions and processes.
- Collaborate with the highest tier escalation engineers/resolvers.
- Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 4+ years in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
- 4+ years developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems.
- 4+ years in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events.
- 1+ years in automation via Bash/shell scripting and Perl/Python programming.
Preferred Qualifications
- Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, and Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
- Experience with one or more of the following router, server load balancer, and firewall vendor platforms: Cisco, Juniper, Alcatel-Lucent, Arista, Brocade, Citrix, F5, Fortinet, Palo Alto, etc.
- Knowledge of network hardware and packet forwarding architectures.
- Experience working in virtualized enterprise networking environments.
- Must be comfortable working in a Linux/Unix environment.
- Ability to work in and keep up with a fast-moving environment via effective prioritization and time management.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Minimum qualifications:
+ Bachelor's degree or equivalent practical experience.
+ 8 years of experience with software development in one or more programming languages, and with data structures/algorithms.
Preferred qualifications:
+ Master's degree or a PhD.
Google Cloud's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google Cloud's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. You will anticipate our customer needs and be empowered to act like an owner, take action and innovate. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
+ Build Software Defined Network (SDN) control plane systems for Google's Global Network Edge (GNE), to control Google's Edge network, which is vital for every Google service user and Cloud customers.
+ Design, implement and qualify control plane networking features, including software architecture evolution, admission control and bandwidth enforcement, network programming coordination and management, and availability improving mechanisms.
+ Lead a team of talented engineers, and work closely with other GNE partners, test engineers, and Site Reliability Engineer (SREs), to develop and deploy our software defined Edge network.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Unijobs on behalf of our public sector client have a requirement for a Technical Support Analyst. This position is based off a hybrid working arrangement with the requirement to attend meetings in the office when required. The successful candidate will be employed as an agency employee working 35 hours per week. This position is also a temporary contract, initially for 6 months with the possibility of extension thereafter. The salary on offer for this position is €56,757 (€31.08 per hour). You will also accrue 30 days annual leave per annum and be paid bank holidays. Overview: This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution. The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement. Principle Duties & Responsibilities: Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments. Manage and escalate incidents and service requests with a third-party vendor. Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor. Coordinate and manage access requests in line with access control policies. Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed. Participate in system updates and new implementations. Communicate with internal stakeholders regarding system updates, known issues and testing activities. Ensure data integrity and quality within the CRM system. Respond to common system and user support queries, providing clear and timely guidance. Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation. Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements. Support continuous improvement of the CRM and portal experience for end users. Provide support for other tasks as deemed appropriate by the management team. Post Specific Requirements: Must have: Third level qualification in Computer Science, Information Systems or Data Analytics. A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective. Excellent problem-solving and analytical skills. Experience in a strong customer focus orientated environment. Experience in the analysis of data, identifying trends and root causes. Team player with a focus on continuous improvement. Ability to work collaboratively across technical and non-technical teams. Ability to manage multiple projects and priorities. Additional requirements specific to the post: Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel. Preferred experience working in Customer Support or Service Desk environments. Flexibility in working hours to meet the needs of the service. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: uat user acceptance training support helpdesk Benefits: 30 Days Annual Leave

Description
We are looking for an exceptional Network Development Engineer (NDE) to join us to define and build the next generation of the AWS Direct Connect service. This position will provide senior technical expertise; designing and inventing the future of the network underlying our AWS Direct Connect service.
First, a bit of background:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
The AWS Direct Connect team delivers solutions that make it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections.
For this role, we are seeking a Network Development Engineer to work in our Direct Connect Network Engineering organization. This team is responsible for designing all aspects of the global network fabric for the AWS Direct Connect service. Engineers in this organization define the hardware platforms, physical topologies, routing architectures and software control systems for these networks. Engineers on this team make day-to-day and strategic decisions that carry a huge amount of responsibility and impact. If you're up the challenge, we'd love to hear from you!
We are inventing the networks of the future so our engineers require a deep background in network hardware, routing protocols and designing large scale networks. The ideal candidate for this team would have a knowledge of ASICs, optics and router system design as well as extensive experience designing and implementing routings protocols such BGP and OSPF. We're interested in engineers with experience having designed, operated, and implemented networks of very large scale. We're looking for those who have pushed platforms and protocols to their limits.
In addition to fundamental Networking skills our engineers must have Linux experience and background in network automation. SDN is a reality at Amazon and our networks are designed to be fully managed and operated via software systems. Some proficiency in programming is required.
Key job responsibilities
Senior Network Development Engineers design, build, and maintain our high quality network to meet our high bar of scale, reliability, performance, and maintainability.
* Design and implement our network infrastructure
* Lead network projects in the areas of network engineering, network deployment/implementation, network scaling, technology refresh, best practices application, and/or network optimization.
* Sustain AWS Direct Connect's next generation networks by providing critical network support to diagnose, mitigate impact, and resolve large-scale networking events.
- Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low level application interaction, Unix systems, and new age networking software tools.
- Drive and support innovation from Top of Rack to the Network Border and everything in between.
Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools.
- Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies.
- Deliver simple, sustainable and repeatable solutions and processes.
- Collaborate with highest tier escalation engineers/resolvers.
- Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.
A day in the life
Senior Network Development Engineers in AWS Direct Connect own the architecture to create a highly scalable and reliable global network. They
work closely with our product team to help define the customer experience of Direct Connect and other AWS network related products. They influence AWS network infrastructure organizations to ensure the network fabric supports Direct Connect's requirements. On a given day, our engineers may be defining our routing policies in support of a new feature, testing changes before we release them to production, diving deep to understand an issue in our network, proposing new ideas to make our network more reliable or easier to manage, or working with leadership to create the vision for our service.
About the team
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Extensive industry experience working in large scale networking environments.
- A Bachelor's Degree in Computer Science or Engineering, or equivalent experience is mandatory.
- Experience with major routing protocols, such as BGP and MPLS.
- Experience with network operating systems, such as Juniper JunOS and Cisco IOS.
Preferred Qualifications
- Background with high availability, high performance compute, large-scale networks and network design and architecture
- Demonstrated experience automating and managing networks (automated provisioning, remote configuration, etc. )
- Excellent written and verbal communication skills and an ability to interact efficiently with peers and customers
- Experience with scripting and programming languages, such as Python
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack?
+ An understanding and knowledge of the scripting languages:?JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**DESCRIPTION**
We are looking for a talented **Technical Support Engineer** to join our team specializing in **Service** for our **Service Sales** in **Dublin, Co. Dublin, Ireland.**
**In this role, you will make an impact in the following ways:**
+ Ensure Equipment Reliability: By overseeing scheduled and unscheduled repairs and maintenance, you will keep Cummins products running smoothly and efficiently.
+ Preventative Maintenance: Conducting preventative maintenance activities as per documented schedules and standards will help prevent breakdowns and extend the lifespan of equipment.
+ Problem Resolution: Conducting RCA and escalating unresolved issues to product specialists or supervisors ensures that complex problems are addressed promptly, minimizing downtime.
+ Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and service records, contributing to overall operational efficiency.
+ Continuous Improvement: By completing training in line with skill and business requirements, you will stay updated with the latest techniques and technologies, enhancing your performance.
+ Tool and Vehicle Maintenance: Maintaining the service vehicle and tools for cleanliness and proper operation ensures that you are always ready to perform your duties effectively.
+ Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies, procedures, and legislation, and reporting any issues, will help maintain a safe working environment.
+ Customer Satisfaction: Highlighting upsell opportunities to customers and ensuring clear communication about service work will enhance customer satisfaction and trust in Cummins services.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Adhere to all health, safety, and environmental regulations.
+ City & Guilds or equivalent in HGV, Plant & Machinery, or Mechanical Engineering preferred but not essential.
**QUALIFICATIONS**
**Education/Experience:**
+ Apprentice Trained Engine Technician with a vocational diploma from a relevant technical institution (preferred).
+ Mechanical/electrical experience.
+ Customer service experience.
+ HGV/Bus license would be preferred but not essential.
**Diversity & Inclusion at Cummins**
_At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2412002
**Relocation Package** No

Description
Do you like to use network and Unix systems engineering to deliver simple, sustainable, and repeatable solutions? Would you like to play a key role in driving the stability and sustainability of next-generation networks?
The Core Networking team is looking for an Optical Network Development Engineer to join our Data Center Regional Network Engineering Services team. As an Optical Network Development Engineer, you will be responsible for designing, building, deploying and scaling the Amazon networks that support AWS, customers, and other business units, across multiple global data centers.
AWS Core Networking is focused on building Data Centers and the network that allows Data Centers to function efficiently. They own the solutions that allow racks to be aggregated and Data Centers to be interconnected. Core Networking's goal is to balance efficiency, performance and reliability to allow customers access to their applications and data.
On an everyday basis as part of our team, you have the unique opportunity to understand the growing AWS network and our internal customers' requirement on interconnect solutions. You'll work backwards to devise hardware solutions by influencing the broad industry and/or to develop software tools with sister teams to maintain a highly available network that delights AWS customers. You design and implement processes and mechanisms that both help the team to deliver business impact to the organization in a systemic way, while also helping to raise the bar on our operational excellence.
Operating at the scale we do, there is no blueprint for how to do what we do, which encourages our engineers to identify and develop simple solutions to complex problems. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. We work closely with our internal partners that design, build and operate the network to ensure that our solutions meet their needs and exceed their expectations.
10001
Key job responsibilities
Optical Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.
- Collaborate with vendors/manufacturers to evaluate new hardware and software features. Create implementations plans for incorporating them into the network.
- Automate optical test plans and qualify optical modules.
- Collaborate with vendors/manufactures in defining and developing test plans for Optical Modules.
- Work with network operations team in identifying operation issues and improving quality and RMA process.
A day in the life
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 4+ years' experience with Python, Bash, Shell and/or Perl experience.
- 4+ years experience planning and deploying high capacity DWDM and Optical network systems.
- Experience working in Linux/Unix environment.
Preferred Qualifications
- 4+ years' experience with optical planning and modelling tools.
- Experience in working in a highly available network and highly operationally awareor similar tool for network automation scripting.
- A Bachelor's Degree in Computer Science or equivalent experience such as the rollout of large DWDM networks and Optical network technologies.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Do you like to use network and Unix systems engineering to deliver simple, sustainable, and repeatable solutions? Would you like to play a key role in driving the stability and sustainability of next-generation networks?
The Core Networking team is looking for an Optical Network Development Engineer to join our Data Center Regional Network Engineering Services team. As an Optical Network Development Engineer, you will be responsible for designing, building, deploying and scaling the Amazon networks that support AWS, customers, and other business units, across multiple global data centers.
AWS Core Networking is focused on building Data Centers and the network that allows Data Centers to function efficiently. They own the solutions that allow racks to be aggregated and Data Centers to be interconnected. Core Networking's goal is to balance efficiency, performance and reliability to allow customers access to their applications and data.
On an everyday basis as part of our team, you have the unique opportunity to understand the growing AWS network and our internal customers' requirement on interconnect solutions. You'll work backwards to devise hardware solutions by influencing the broad industry and/or to develop software tools with sister teams to maintain a highly available network that delights AWS customers. You design and implement processes and mechanisms that both help the team to deliver business impact to the organization in a systemic way, while also helping to raise the bar on our operational excellence.
Operating at the scale we do, there is no blueprint for how to do what we do, which encourages our engineers to identify and develop simple solutions to complex problems. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. We work closely with our internal partners that design, build and operate the network to ensure that our solutions meet their needs and exceed their expectations.
Key job responsibilities
Optical Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.
- Collaborate with vendors/manufacturers to evaluate new hardware and software features. Create implementations plans for incorporating them into the network.
- Automate optical test plans and qualify optical modules.
- Collaborate with vendors/manufactures in defining and developing test plans for Optical Modules.
- Work with network operations team in identifying operation issues and improving quality and RMA process.
A day in the life
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 4+ years' experience with optical planning and modelling tools.
- 4+ years' experience with Python, Bash, Shell and/or Perl experience.
- 4+ years experience planning and deploying high capacity DWDM and Optical network systems.
- Experience working in Linux/Unix environment.
Preferred Qualifications
- Experience in working in a highly available network and highly operationally aware or similar tool for network automation scripting.
- A Bachelor's Degree in Computer Science or equivalent experience such as the rollout of large DWDM networks and Optical network technologies.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.