55 Sales Teams jobs in Dublin
Head of Account Management - EMEA
Posted 2 days ago
Job Viewed
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?Join Intercom as the Head of Account Management for EMEA and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, second-line leadership position, you'll drive revenue growth across both SMB and Mid Market accounts, ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity-help build the AI agent category and shape the future of customer service.
What will I be doing?- Build and lead the EMEA account management organization across all major segments (VSB, SB, MM).
- Lead, coach, and develop front line managers and teams responsible for all existing business revenue in EMEA, including both Small Business and Mid Market accounts (30+ sellers, 5 managers).
- Define and execute the Account Management strategy, developing playbooks and territory plans that drive retention and expansion revenue.
- Manage all planning, revenue forecasting, resource allocation, and investment planning across account management functions for EMEA.
- Partner with global leadership on company-wide initiatives, representing the North America book of business in product roadmap discussions, pricing strategy, and more.
- Work closely with the regional customer success organization to build and execute programs to drive customer health and utilization.
- Build strategic relationships with top customers within EMEA.
- 12+ years of experience in technology sales, with 5+ years leading high performing account management teams
- 5 years of closing experience in IC capacity (ideally MM+)
- 5 years of first line management experience (ideal candidate will have both SMB and MM+ in a rapidly growing business)
- 2 years of second line management experience (ideally leading teams of different segments or tierings)
- Deep renewals experience, ideally running renewals businesses of 8 figures
- Strong program management experience, proven ability to take strategic programs through ideation to launch
- Proven track record of building and scaling teams across multiple segments/customer tiers
- Strong operational mindset-skilled at building scalable processes and driving efficiency
- Strategic mindset with the ability to balance immediate revenue goals with long-term market development and ecosystem building
- Executive presence and communication skills suitable for engaging with C-level customers
- Familiarity with Command of the Message and MEDDPICC (or similar) a plus
- Passion for AI and its transformative potential in customer service.
We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Apply for this jobindicates a required field
First Name
Last Name
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) Select
Current Location Select
NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.
Are you willing to relocate? Select
Current or most recent company?
Have you previously worked for Intercom? Select
LinkedIn Profile
Website
How did you hear about this job?
What excites you most about this opportunity?
Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page)
We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? Select
Please email me about future job openings Select
Manager - Customer Account Management Team Ireland
Posted 5 days ago
Job Viewed
Job Description
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
Associate Director of Network Account Management

Posted 7 days ago
Job Viewed
Job Description
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
As an Associate Director of Network Account Management you will be responsible for leading a team of network account managers to support our Health Plan clients. The Associate Director, Network Account Management is essential for ensuring strategic alignment and operational excellence across key healthcare partnerships, driving both patient access and business growth. Working alongside the client account management and Network Contracting teams, you'll have the opportunity to lead initiatives that optimize provider engagement, manage both long- and short-term projects effectively, and collaborate across departments to deliver impactful solutions that support organizational goals. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our_ _Dublin office_ _and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
+ Lead strategic network account initiatives to enhance client relationship
+ Develop and execute network strategies to support access, affordability, and performance across key accounts
+ Collaborate cross-functionally with Operations, Contracting, and Analytics teams to align on business objectives and ensure seamless execution
+ Manage complex projects with competing priorities, ensuring timely delivery and measurable outcomes
+ Serve as a key liaison with internal & external stakeholders, fostering strong relationships and ensuring alignment with organizational goals
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) OR equivalent experience
+ Enterprise Client management experience
+ Experience with proven core leadership skill & project management experience working with and managing global teams across multiple time zones
+ Stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership
**Preferred Qualifications:**
+ Experience and understanding of US Healthcare or Heath Insurance Industries
+ Microsoft Office suite competency
+ Service Now/CRM experience
**Soft Skills:**
+ Logical, detail-oriented thought process with the ability to breakdown a complex problem into individual root causes
+ Time management and prioritization skills to meet multiple deadlines; comfortable working in a high-paced/high production area and reporting out to senior leadership
+ Strategic thinking and problem-solving capabilities
+ Detail oriented with excellent written and verbal communication skills
+ Self-motivated, ability to work independently and drive change
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved._
#RPO #BBMEMEA
Management Account
Posted 11 days ago
Job Viewed
Job Description
Business Development Manager

Posted 12 days ago
Job Viewed
Job Description
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 114,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Galway**
Abbott in Galway serves as the international hub for Abbott's Rapid Diagnostics business, which delivers annually more than 2 billion tests. As the global leader in point-of-care diagnostics, Abbott offers the broadest portfolio of best-in-class rapid tests, services, and handheld devices across all healthcare settings: the lab, the clinic, remote healthcare outposts, retail outlets, the patient's bedside and at home. Our industry-leading near patient tests and services are unmatched across key health and therapeutic areas, including: infectious disease, cardiometabolic & informatics, toxicology and consumer diagnostics.
One of the key functions in Galway is Global Business Services, which provides number of shared services activities across finance, purchasing, quality, technical and customer services for Europe, Middle East and Africa (EMEA). Various global and EMEA commercial and operational management teams across our infectious disease and cardiometabolic businesses are also based in Galway, overseeing the supply of millions of rapid tests from HIV to diabetes to COVID-19, to patients in many regions across the world.
**The Opportunity**
Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The Abbott Rapid Diagnostics Infectious Diseases Division (ARDx) portfolio is centred around **ID Now** . A fast growing, molecular testing platform with the flexibility to test for Covid-19, Influenza A &B, RSV and Strep A.
The ID NOW delivers accurate results in just minutes, giving HCPs real-time access to the information required to make actionable decisions during the first patient visit.
The ID NOW Platform provides diagnostics where and when they are needed most - in near patient settings at the point of care such as Emergency departments, Admissions and Wards.
Other products within the portfolio include Binax NOW rapid antigen tests, sexual health testing and women's' health.
We are currently recruiting for a brand new **Business Development Manager (Field Based)** in **Republic of Ireland** to join **Abbott** **Rapid Diagnostics Infectious Diseases Division (ARDx).** This is a field based high level and strategic sales role that will focus on pulling together Secondary Care Hospitals, Community and Private Healthcare Providers to ensure Abbott Rapid Diagnostics (ARDx) leads in Point of Care provision.
**Territory** : Republic of Ireland
**What You'll Do**
This is a key role within the team, as managing the business across a growing division requiring excellent communication, planning, prioritisation and relationship building both internally and externally. More specifically:
+ Producing strategic business planning
+ Implement business strategy to align & partner with the Private Sector & Secondary Care to maximise sales and growth of the portfolio
+ Achieve target and deliver revenues
+ Proactively work across different levels of stakeholders
+ Provide regular timely forecasts of performance, product demand, expenditure
+ Lead & initiate projects
**Profile**
+ Degree or higher in Business, Biological Science or related field
+ Significant diagnostics or medical devices industry and sales experience, preferably
+ Thorough knowledge and experience of the healthcare industry
+ Consistent track record of achieving profitable growth
+ Excellent interpersonal skills with the ability to achieve results through influencing other
+ Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations
+ Positive attitude, team player with a high level of initiative, energy and enthusiasm
+ Excellent organisation, facilitator and presentation skills
+ Responsible-minded with a high persuasive power
+ Skilled and experienced negotiator
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Business Development Manager

Posted 14 days ago
Job Viewed
Job Description
To develop and optimise sales and growth opportunities through a professional and proactive relationship with an existing customer portfolio.
To research, identify and target new customers/sales in line with the agreed business strategy and plans.
KEY ACCOUNTABILITIES:
* Improve margin and develop sales from organic and new account growth with existing and new business customers through a proactive sales/service relationship and a developed awareness of the customeru2019s needs.
* Target and develop new customer relationships to increase sales volume and maximise profitability in selected target market sectors
* Liaise and partner with operational and technical teams to implement customer solutions, generate and commercialise new ideas in terms of products and processes to generate profitable income
* Ensure customers operate in accordance with agreed contractual terms and liaise with commercial teams to implement contractual terms as appropriate to support the trading relationship.
* Manage projects and developments within the business to support the relationship with the customer and ensure the correct level of customer focus/service is achieved.
* Maintain a thorough knowledge of the market sector to better influence customers of the benefits of the existing relationship
* Provide detailed market intelligence including, competitor activity and market trends to support business development
* Develop and maintain a professional customer relationship to improve the flow of communication, understanding and increase loyalty to the business.
* Provide accurate short, medium and long term forecasts as necessary to support business planning activities
* Actively provide accurate input to the CRM system (Salesforce.com) in line with prescribed ways of working for: customer contact, opportunity management, key account inputs and customer related action plan
This list of duties and responsibilities is not exhaustive and Multi Packaging Solutions would expect you to carry out any other reasonable duty which you are capable of being trained in or performing.
KNOWLEDGE, SKILLS, EXPERIENCE
* Relevant experience in a similar role desirable
* Communication/presentation skills
* Negotiation skills
* Demonstrable experience of excellent analytical, numeracy, organizational and communication skills
* Project management
* Demonstrable evidence of information handling ability and problem solving skills
* Willingness to travel
* Ability to prioritize and work under pressure.
* Proficient in MS Packages including highly competent in Microsoft Excel
QUALIFICATONS:
Educational and professional:
* Degree or equivalent (graduate calibre)
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Business Development Manager
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest Sales teams Jobs in Dublin !
Business Development Manager
Posted today
Job Viewed
Job Description
Business Development Manager
Posted today
Job Viewed
Job Description
Business Development Manager
Posted 1 day ago
Job Viewed