71 Support jobs in Dublin

Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available

Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.

What youll do

• Deliver outstanding customer service via phone, email, and chat

• Understand and address user needs to ensure satisfaction

• Help with general inquiries, product support, and troubleshooting

• Collaborate with your team to provide a seamless customer experience

Who you are

• Fluent in: Irish

• Comfortable using English at a B2 level

• Strong communication skills and a positive, customer-focused mindset

• No prior experience requiredjust a willingness to learn and grow

What we offer

• Fully paid training to get you started ️

• Stable career path and development opportunities

• Attractive salary packages

• Private health insurance and access to 50+ benefits and services

• Supportive international environment , with referral bonuses

• Modern office in Sofia city center with gym, relaxation zones, and gaming areas

Why Sofia?

Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.

Apply now and start a remarkable journey to build your career and explore life in Sofia.

**Summary:**
We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.
**Required Skills:**
Business Support Engineer - Ads Support Responsibilities:
1. Work with Meta's Business Partners & Clients to help them deploy Meta Products at scale
2. Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
3. Manage technical relationships with Meta partners, providing technical support and handling service outages
4. Become an expert in one of our business products and how best to deploy them and troubleshoot them
5. Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
6. troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta's internal technical teams to resolve those issues
7. Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
8. Communicate partner needs to the Meta product teams to improve people's experience with our products
9. Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta's infrastructure, presenting cross-functional and global context
10. Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
11. Proactively analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
12. Use your problem-solving skills to resolve business problems
13. Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
14. Independently work through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
15. Effectively manages key relationships with multiple Cross Functional partners, demonstrating leadership by facilitating communication of the team and nurture cross functional partnerships
16. Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
17. Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
18. Make informed decisions and recommendations based on the reprioritization of competing needs
19. Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
**Minimum Qualifications:**
Minimum Qualifications:
20. Bachelor's degree in Computer Science, Engineering, or related technical field experience
21. 4+ years of experience as a Support Engineer, Service Engineer or similar
22. Experience in API development on cloud based infrastructures
23. Experience with coding languages such as PHP/Hack and JavaScript/React
24. Experience with the full web stack, SOAP, and REST API technologies and architectures
25. Experience in communicating with technical and business audiences and develop technical documentation
26. Experience assessing, analyzing, and resolving operational issues using data
27. Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
28. Experience working across a global multilingual team, solving problems, and designing business operations from scratch
**Preferred Qualifications:**
Preferred Qualifications:
29. Experience with large scale enterprise system development
30. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
31. Understanding of IT infrastructures and network protocols on different layers preferred, with knowledge of different data exchange formats and protocols
32. Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc
**Industry:** Internet

Contract Support
Job ID
225381
Posted
19-Jun-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Dublin - Dublin - Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.We are recruitingaContract Supportto join the teamlocatedinDublin.The successful candidate willbe responsibleforproviding exceptional customer service and comprehensive financial and administrative services to the client and the contract.
**Role Summary:**
+ Identifyand help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized
+ Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
+ Support the preparation and delivery of monthly Contract Reviews, compileContract Review pack, conduct supplier surveys onMySupplier,compileCustomer Monthly Management ReportandSubcontractor reviews
+ Carry out site inductionsandorganisetraining for the team
+ Helpdeskcoverageincluding but not limited to; logging,distributingand closing of planned maintenance and reactive calls on desired system
+ Continually develop systems to maximize efficiency benefits for the customer and GWS
+ Updatelabourallocations to ensureaccurateclient reportingand liaisewith the clientregardingpayment of invoices
+ Coordination of the billing application, calculating margins, raisinginvoicesandsubmittingto client
+ Creation and review of management reports such asP&L,WIP, Debt,OPO's& Invoice Pool
+ Raise/reviewPurchase Orders,comprehensive spend tracking,process supplier invoicesandresolveany querieswhilst chasingdebt to keep within contractual terms
+ Policy and procedure compliance
+ Weekly report submission to includeWiP, Debt, InvoicePoolandOPOupdates
+ Drive high quality financial performance to influenceP&Lresult
+ Co-ordination of sub-contractor files, ensuring they are statutorily compliant withQHSErequirements
+ Ad-hoc reporting as requested by Business Unit or Business/Financeandreporting/management of work management system
+ Loginhazards & customer feedback on theQHSEManagement Portal
+ MaintaineLogbooksand logbooks compliance
+ Timesheetsmanagement, updateteam attendance planner, arrangeagency cover andsubmithours on portal
+ Obtain supplier quotes and uploading onto the internal system for client approval
+ Maintain the stationery supplyand updateportals as and whenrequired
**Experience Required:**
+ Hold academic passes with at leastLeaving CertMathsand English or equivalent
+ Highly computer literatewithIT Skills to achieve key tasks and give the business a sound reporting base.
+ Superior written and verbal communication skillsenabling the individual to work with clients, suppliers, and staff at all levels
+ A basic understanding of business and customer-facing environmentsand have been a part of a high-performing team
+ Results/ task orientated, with attention to detail and accuracy
+ Excellent time management andorganisationalskillswith commitment to continuous improvement
+ Ability to work as part of a team, as well as independently
+ Confidential and discrete approachwith calm manner, abilityto work under pressure and with changing demands and priorities
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Contract Support
Job ID
226958
Posted
01-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Cork - Cork - Ireland, Dublin - Dublin - Ireland, Limerick - Limerick - Ireland
**PURPOSE OF THE JOB:**
The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Contract. Understanding, anticipating, and delivering to customer needs, achieving results within quality and time constraints.
**RESPONSIBILITIES:**
+ Providing support to our Client, Sr. Contract Support and Finance team, answer requests and queries in a professional and timely manner.
+ Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders and receipting of supplier invoices.
+ Review Debt report weekly and assist team in chasing and escalating aged items.
+ Create accurate POs in a timely manner and ensuring that attachments are in line with SOX and client specified guidelines. (eg. Client specific Variable Spend process)
+ Maintaining WIP reports for the Contract Manager and monthly billing to the client.
+ Run unapproved and un-unconfirmed PO Reports weekly and resolve in a timely manner.
+ Review Purchase Order Detail Report on a weekly basis and closing out POs no longer required.
+ Daily review and processing of supplier invoices.
+ Where Credit Notes are requested by Management, raising in a prompt manner, and uploading the correct supporting documentation in line with SOX requirements.
+ Raising all sales invoices in a timely manner with focus on accuracy and selecting the correct entities, contract IDs and VAT rates.
+ Uploading sales invoices to our client portal, Ariba, for processing and payment by the client, immediately after generating invoice to ensure on-time payment.
+ Supporting with expense claim submissions.
+ Being a gatekeeper for finance to ensure compliance by the teams.
+ Answer calls and emails in a professional and timely manner.
+ Attend and participate in any relevant training courses.
+ Managing the supply chain and drive them to attend within required SLA's.
+ To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
+ Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
+ Promote and maintain company culture throughout the team.
+ Maintain people records such as new starters, leavers, general staff changes, contact details, holiday records etc.
+ Effective communication with all levels of internal teams and external customers.
+ Familiar with daily operations and the specific scope of the contract.
**PERSON SPECIFICATION:**
+ Very proficient in the use of Outlook, Word, Excel and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
+ Experience desirable of using myBuy, Coupa, Peoplesoft, Maximo and Ariba but not essential.
+ Must be detail conscious, accurate and methodical in approach.
+ Must demonstrate a strong sense of customer focus and promote a sense of team spirit and good morale within the office.
+ Reliable, able to complete work within required time frame and manage own deadline requirements.
+ Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
+ Timely and accurate preparation of correspondence, reports and other administrative documents
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Would you like to work for a great employer? Enable Ireland is an organisation that makes a real difference to the lives of children and adults with disabilities in Ireland, and is named as one of Ireland's Irish Independent 150 Best Employers 2024. Enable Ireland, as an equal opportunities employer, proudly maintains a Silver Award in Diversity from the Irish Centre for Diversity. We vigorously advocate for fairness, respect, equality, diversity, inclusion, and engagement, and are dedicated to ongoing enhancement in these areas. We are currently seeking a highly motivated Support Worker to join our teams in Dun Laoghaire and Sandyford. Contract Type: Permanent post. Contract Hours: Full and part time hours considered. Salary Scale: €32,639 - €39,499 pro rata per annum. Salary scales are subject to LSI's (Long Service Increments) This pay scale is subject to increases in 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations. Annual Leave Entitlement: 30 days pro rata per annum and proportionately less for less than 12 months service. Overview of the Post: The role of the Support Worker is to facilitate the person with a disability, known as the Service Owner, in all aspects of daily living, including assisting personal care needs, mobility, and supporting access to Enable Ireland day services, services in their community and in online virtual activities. The postholder will provide opportunities to help develop a range of options for the individual in areas of training, employment and greater inclusion in their local community in line with Service Owner's person-centered plans. Overview of Duties & Responsibilities: Please see Job Description for full list. The successful candidate will have Essential Criteria: Hold a FETAC Level 5 Certificate in Social Care or a related healthcare discipline, OR Be currently undertaking a FETAC Level 5 Certificate in Social Care or a related healthcare discipline, with at least 2-3 relevant modules already completed. AND Be eligible to work in the State. Hold a full, clean Class B driving licence for manual vehicles. Have experience providing personal care. Desirable Criteria: Experience of working in community/non-centred based setting. Basic IT skills . If you believe you would fit the role then please submit your application today. Benefits As a staff member of Enable Ireland, you will have access to a wide range of benefits, including: Excellent internal and external training opportunities Generous annual leave entitlements Flexible Working Long service reward scheme Pay adjusted Maternity Leave Pay adjusted Adoptive Leave Pay adjusted Paternity Leave Wellbeing benefits Pension For a full list of our benefits & conditions, please click here: Closing date for applications: 24th August 2025 Interview date for success applicants: 10th September 2025 A panel may be formed from this vacancy for any similar vacancies, which may arise during the next 12 months. The post will be subject to reference checks and may be subject to Garda vetting/police clearance, as relevant. Due to the large volume of applications, we are not in the position to provide individual feedback to applicants who are not shortlisted for interview. Applications are invited from suitably qualified applicants from all sections of the community. The above information serves only as a guide to the advertised position. Enable Ireland, at its discretion, reserves the right to change this prior to appointment. Please review Enable Ireland's Rezoomo Privacy Policy here: Please review the Enable Ireland's External Data Protection Notice available at for details on how Enable Ireland processes applicant's personal information. Please note if you are invited for interview, we will share your personal data with: 1) Any virtual service provider we use to host the interview; and 2) the interview panel (if applicable). Your information will be stored for this purpose in line with our retention policy By clicking on the Continue to application button you will be directed to the careers section of our website where you can download an application form/job description/person specification and will find instructions on how to apply.

Trinity is Irelands leading university and is ranked 75th in the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. T. Post ID: 038463 Post status: Permanent Contract Hours of Post: 35 hours per week Salary: This appointment will be made on the Executive Officer Merged Salary Scale (€33,191 - €51,203 per annum) at a point in line with current Government pay policy. monthly/weekly payscales. ( Post Summary: This role is an exciting opportunity to work as part of the Assessment and Progression Team in the Academic Registry. The Assessment and Progression Team is responsible for the coordination and delivery of key assessment processes across the institution. This includes managing the conduct of examinations, scheduling the examination timetable, and supporting schools in maintaining and updating assessment data within the Student Information System (SITS). The team also oversees the logistical arrangements for examinations, including the allocation of venues, coordination of invigilators, and handling of examination papers. Additionally, the team plays a vital role in supporting schools with student progression and the publication of results, Foundations Scholarships and Gold medals and prizes. Context The nature of the work carried out by Executive Officer staff may vary depending on the business being conducted by the Academic Registry. The post holder provides support to management, staff and students as required. The role reports to the Line Manager. The role-holder will work as part of a team, they will have responsibility for delivery of certain parts of the operation within the Assessment and Progression Team. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Service Provision of support to staff on the team working on examination, assessment and progression. Receive and respond to everyday enquiries from students and staff escalating requests outside their knowledge base to the appropriate person/area. Triage tickets as a priority, alongside handling telephone calls, responding to emails, and performing reception desk duties Systems High degree of computer literacy, with an ability to evaluate and appreciate the role of technology in improving efficiency and the delivery of services. Use and understand common systems (e.g. SITS, CMIS, SID Helpdesk) relevant to area of work and carry out searches to respond to queries. Update and maintain databases and spreadsheets and run standard reports to support Assessment & Progression activities. Carry out routine record keeping, filing, photocopying and data entry to ensure accurate records are maintained. Run automated or routine reports to support established school/departmental/work unit information requirements. Use Information Technology on a daily basis e.g. MS Office word processing, spreadsheets, database, email, internet. Clerical Provide routine administrative and/or customer support activities to contribute to the smooth operation of the team/department. Provide essential administrative and/or support activities to contribute to the smooth operation of a work unit (e.g. maintaining a filing system, processing invoices). Carry out routine tasks to support Examinations. Organisation Assist with the arrangements and/or support internal and external activities/meetings/events through detailed instruction or direction, collating and recording relevant information/documentation as requested. Attention to Detail Sort and manage daily workflow with excellent attention to detail, an ability to process large volumes of information under seasonal deadlines, and show flexibility at key times of the year. General Support line-managers and colleagues as required. The post holder is expected to be flexible in practice, an excellent team player, and willing to commit to working within a rapidly changing environment. Any other duties that arise from time to time as directed by the manager or nominee How to apply: To assist the selection process, applicants should submit aCurriculum Vitae and aCover Letter (maximum one A4 page) that specifically addresses the following points. - Clearly outline relevant experience and how this experience has contributed to their knowledge. - Demonstrate, through past examples, their ability to work on their own initiative and to resolve problems. Applicants who do not address these requirements in their cover letter will not be considered at the shortlisting stage. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system. Please see the Job Description for this position. Informal enquiries about this post should be made to Bernadette Hogan, Head Of Assessment, Deputy Head Of Operations, at E: Application queries about this post, please email Katie Doran, Recruitment Partner at E: and include the Competition ID number in the subject heading. At Trinity, we are committed to equality, diversity, and inclusion. We welcome applications from all individuals, including those with disabilities, those who have followed non-traditional career paths, and those who have taken time out for reasons such as family or caring responsibilities. We also welcome international applicants, including those who have been displaced due to conflict or war. Trinity College Dublin is Irelands premier university. We are an EU Sustainable Gender Equality Champion and hold an Athena Swan Silver Award, recognising our ongoing work to advance gender equality both within Trinity and across the higher education sector. Trinity is committed to supporting worklife balance and creating a family-friendly working environment.

RecruitNet International Ltd specializes in relocating qualified professionals throughout Ireland and overseas, we guide you through professional registration, job placement, visa, and employment permit processing. We are hiring Support Worker Posts  for a Charity/Community located in Meath , Ireland.  39 hours per week Key Responsibilities Work with clients offering supported opportunities for them to improve their quality of life, develop their skills, and make decisions about their future.Providing general practical and emotional support to clients to promote their independence and recovery Responding appropriately to chaotic and challenging behavior to promote the well-being of clients and staff To undertake training e.g. through attendance at formal courses  Providing an effective and responsive supportive serviceParticipate in the staff team’s provision of individual support and needs assessment, including risk assessment, advice, emotional support, and practical assistance. (within contracted time frames) Participate in assessing and reviewing future housing and support needs, identifying and coordinating internal and external services and referrals in response to these.   RequirementsMust have a degree level 7/8 qualification in Social Care or a related disciplinePrior experience working in disability services and knowledge of New Directions Services & Supports for Adults with Disabilities would be advantageousA Full Manual driver's licence is required for this position.BenefitsGenerous Annual LeaveSick Pay SchemeEmployee Assistance ProgrammeMaternity Leave Allowance (subject to length of service)PensionTraining / CPDCycle to Work

CustomerSupportAdvisor Location:Dublin (hybridworking,full-timeonsiteinthetraining,lateritwill beahybrid) StartDate:September 15th ContractDuration:6months Salary:€29,000perannum WorkingHours:Monday-Friday(09:00-18:00) Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. Whattheroleisabout: *Provide`BestinClass`customerserviceandprovideclearsolutionstocustomerqueries *Performandapproachyourroletotheprofessionalstandardsexpectedofaleadingcontactcentre *Worktowardsachievementofindividualperformanceobjectives *Positivelycontributetoyourteamandsupportteamcolleagues *Compliancewithallregulatoryrequirementsincludingalloperationalandadministrativeprocedures *Embracepersonaldevelopmentandensurethatrequiredlevelsofcompetencyarebeingachievedinlinewithroleexpectations Rolerequirements: *ExcellentteamplayerwithenergyandcommitmenttoachievingthegoalsoftheFraudCustomerCentre *Customerserviceexperiencewithastrongcustomerfocus *Stronginterpersonalandcommunicationskills *Aflexibleenergeticandinnovativeapproachtowork.Abilitytoadapttoachangingenvironment *Self-motivatedwiththeabilitytomeettargets *Excellentproblemsolvingandresolutionskillswithgoodattentiontodetailwithemphasisongettingitrightfirsttime DesirableQualifications,Skills&Experience: *Experienceinaphone-basedrole *StrongITSkills,i.e.,Microsoftproducts BenefitsofbeingaCplcolleagueonsite: *Greatstartingrates&hours *Engagedonboarding&training *APA/QFAsupportsubjecttorole *DedicatedEAPprogram *BikeToWorkscheme *Traveltaxincentives *Adiverseandinclusiveculture *Remote,hybrid&on-siteopportunities-Subjecttorole *Flexiblehoursavailable-Subjecttorole *Accesstothe internalBOICareersLabandsoftskilltraining Cpl is committed to providing a positive employee experience for all its people, where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl, we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities, and those who have taken time out for reasons including family or caring responsibilities. As a company, Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. Skills: "customer service" "customer" "hospitality" Benefits: Paid Holidays

Unijobs on behalf of our public sector client have a requirement for a Technical Support Analyst. This position is based off a hybrid working arrangement with the requirement to attend meetings in the office when required. The successful candidate will be employed as an agency employee working 35 hours per week. This position is also a temporary contract, initially for 6 months with the possibility of extension thereafter. The salary on offer for this position is €56,757 (€31.08 per hour). You will also accrue 30 days annual leave per annum and be paid bank holidays. Overview: This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution. The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement. Principle Duties & Responsibilities: Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments. Manage and escalate incidents and service requests with a third-party vendor. Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor. Coordinate and manage access requests in line with access control policies. Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed. Participate in system updates and new implementations. Communicate with internal stakeholders regarding system updates, known issues and testing activities. Ensure data integrity and quality within the CRM system. Respond to common system and user support queries, providing clear and timely guidance. Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation. Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements. Support continuous improvement of the CRM and portal experience for end users. Provide support for other tasks as deemed appropriate by the management team. Post Specific Requirements: Must have: Third level qualification in Computer Science, Information Systems or Data Analytics. A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective. Excellent problem-solving and analytical skills. Experience in a strong customer focus orientated environment. Experience in the analysis of data, identifying trends and root causes. Team player with a focus on continuous improvement. Ability to work collaboratively across technical and non-technical teams. Ability to manage multiple projects and priorities. Additional requirements specific to the post: Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel. Preferred experience working in Customer Support or Service Desk environments. Flexibility in working hours to meet the needs of the service. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: uat user acceptance training support helpdesk Benefits: 30 Days Annual Leave