14 Bar Staff jobs in Dublin

Bar Staff

Dublin, Leinster The Wright Group

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We are looking forFull Time Bar Staffto join our team in The Anglers Rest Castleknock, Dublin 15. This is a fast paced role with travel & customer service at the heart of what you will do. We require a Bartender with Pint pulling, drink measuring & great chat for our customers. Purpose: To provide a high standard of customer care by ensuring the smooth, efficient running of the food hall operations. Provide all guests with a consistently high standard of service by ensuring a warm welcome, delivery of accurate and efficient orders and the attention to detail that ensures maximum guest satisfaction. Get to know us: Role and Key Responsibilities: To provide excellent, friendly and courteous service to all guests. To ensure that guests are acknowledged and warmly welcomed to the bar. To maintain a high level of knowledge on product offerings; including menu's, wine's, hot and cold beverages and promotional products. To ensure that the food hall, bar and all food & beverage areas are properly prepared and set-up prior to and after service. To participate in all relevant internal training. To maintain a positive, friendly and professional attitude with both guests and your colleagues. To carry out cash handling procedures in accordance with Company policy. The ideal candidate for this position will have: Excellent communication skills A desire to provide a consistently high standard of customer service The ability to multi-task in a fast paced environment Flexibility with regards to hours A good command of the English Language Impeccable self-presentation Benefits package: Competitive salary Meals on Duty Provision of internal and external training and development Discount in sister properties Employee Recognition Awards Discounted airport shopping The Wright Group are an award winning F&B hospitality portfolio that build unique out-of-the-box brands for all of lifes celebrations and the moments that matter. Our venues provide a space for people to connect, have fun and feel welcomed. Established in 1996, we now employ over 700 people through our collection of over 24 Restaurants, Bars, Food Halls, Cafes, Event Spaces & Convenience Retail. Our mission is to always convey passion for the products and services we offer and to consistently deliver the best experience to our customers. Our vision is to deliver customer satisfaction, provide timely, responsive service with integrity, simplicity and a passion for excellence, while exceeding our customers expectations. Our values are influenced by our vision which are disrupting norms with creative thinking, by delivering new concepts and experiences with passion and consistency. Striving to be consistently better than the competition, while listening to our colleagues feedback. Skills: Teamwork Reporting Training
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Bar Supervisor

Dublin, Leinster Dalata Hotel Group

Posted 3 days ago

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Job Ref: DAL2286 Branch: Clayton Hotel Burlington Road Location: Clayton Hotel Burlington Road Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Posted date: 15/07/2025 Closing date: 17/08/2025 Bar Supervisor With access to the Dalata Academy, you'll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth. This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group! Your Job Monitor the standard of work to ensure the highest quality. Assist the Bar Manager to lead the Bar department and execute the strategy to achieve goals. People leadership, including recruiting, retaining and developing employees. Set targets for the Bar team in line with the overall departmental and hotel strategy. Support/oversee events in the hotel to ensure excellence in service at all times. Support Bar Managfer with the budget and cost-effectiveness of the department. What You Will Need Experience in a Food & Beverage supervisory role in a leading hotel. Experience in large conferences and events is a distinct advantage. Excellent Leadership skills. Experience in recruiting and developing employees. High standards and attention to detail. An excellent focus on our customers. Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels SAYE (Save As You Earn Scheme Pension access (Ask your HR Manager for local pension information Development Opportunities through our Dalata Academy to support your career journey 30% off the Friends & Family rate Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels 30% off the Friends & Family rate Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme. Cycle to Work Scheme/Transport Schemes SAYE (Save As You Earn Scheme) Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events About us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. At Clayton Hotel Burlington Road, we're always dedicated to experiences that are all about you. Located in Dublin 4, just a 17-minute walk from St. Stephen's Green, it's a place that has everything from food, culture, to entertainment. If you want to see even more of the area, we're conveniently located right beside several bus routes, and only a 16-minute walk from Charlemont Luas stop which connects you across the city. Perfect for both business and leisure, as the largest conference hotel in Dublin we're capable of hosting up to 1,200 corporate delegates for any event you need. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Assistant Bar Manager

Dublin, Leinster The Old Mill

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About the Role We are seeking a motivated and experienced Assistant Bar Manager to support the daily operations of our bar, ensuring exceptional service, smooth team coordination, and the delivery of memorable guest experiences. This role is ideal for someone with a passion for hospitality, strong leadership skills, and a commitment to maintaining high standards. Package up to €60k on offer for the right candidate. About The Role Requirements Minimum 2 years experience in a senior bar role, preferably in a busy hospitality setting. Strong knowledge of beverages, including wines, spirits, and cocktails. Excellent communication and interpersonal skills. Ability to lead and motivate a team under pressure. Familiarity with POS systems and stock control procedures. Flexibility to work evenings, weekends, and holidays as required. Fluent English and cheerful personality with strong customer care awareness. Required Criteria Skills Needed Bar Service, Exceptional Customer Service Skills, Communication About The Company The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Irelands largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Irelands most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Irelands most prized artifacts. The multi-award-winning Stags Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry. Company Culture With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to. Company Benefits Salary Not disclosed Skills: Bar Service Exceptional Customer Serv Communication
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Bar & Restaurant Supervisor

Dublin, Leinster Osborne Recruitment

Posted 3 days ago

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Bar & Restaurant Supervisor Our client, an amazing hotel located in the heart of Dublin City Centre, are currently hiring an experienced Bar and Restaurant Supervisorto join their team. This role is fully onsite based in Dublin 4. The ideal candidate will have strong experience in bar AND restaurant management and strong people skills. Package: Salary - UP TO €31,000 DOE 35 hours per week (morning and evening shifts) 20 days of AL Various benefits Responsibilities: Oversee the daily operations of the bar and restaurant Welcome and acknowledge all guests Ensure customer satisfaction at all times Prepare rosters and timesheets in the absence of the Food and Beverage Manager Conduct monthly beverage stock takes and place orders as needed Maintain effective communication with the bar and restaurant team and other departments Ensure consistent presentation standards Follow cash handling procedures and use Micros for billing and payments Take and serve food and beverage orders and manage table settings Adhere to the hotel key standards Handle guest requests and complaints professionally Maintain a positive attitude with guests and colleagues Lead and supervise the bar and restaurant team Requirements: Minimum of 2 years experience in a similar role is ESSENTIAL Ability to lead and supervise a team Excellent customer service and communication skills Ability to handle complaints and resolve issues professionally Knowledge of health, safety, and environmental regulations Proficiency in using point-of-sale systems like Micros High standards of personal presentation and grooming For more information, please apply through the link provided for the attention of Shreya Thornton or call Osborne on . If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORNS
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Customer Service Representative II

Dublin, Leinster WM

Posted 12 days ago

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**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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Customer Service Representative II

Dublin, Leinster WM

Posted 12 days ago

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Job Description

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
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Customer Service/Returns Agent

Dublin, Leinster Europcar

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Returns Agent - Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: driving licence communication team work attention to detail Benefits: Sign on Bonus Commission
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Customer Service Operations Manager

Dublin, Leinster Blackhawk Network (GVS)

Posted 3 days ago

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About Blackhawk Network: One4All (a part of Blackhawk Network) One4all is the UK and Irelands leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether its for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview: Job Title:Customer Service Operations Manager Contract: Permanent Workplace: Hybrid 2 days in office per week in Swords (Ireland) Office Hours:37.5 Reports to:Director, Customer Service This role leads the operational delivery of customer service for theOne4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHNs growth and customer experience strategy. Responsibilities: Regulatory Compliance & Governance: Ensure adherence to regulatory frameworks (e.g., CPC, GDPR), maintain accurate reporting, manage complaint processes, and support governance boards with timely data and insights. Operational Oversight: Maintain documented procedures, monitor KRIs, manage incidents, and ensure compliance and operational training records are up to date. Customer Service Leadership: Lead and develop the Swords-based team, fostering a high-performance culture with clear objectives, coaching, and career development. Outsourced Service Management: Oversee hybrid customer service delivery, ensuring SLAs, KPIs, and quality standards are met, with effective escalation and collaboration between onshore and offshore teams. Customer Experience & Insight: Drive CSAT initiatives, gather and act on customer feedback, and collaborate on improving customer journeys and self-service options. Continuous Improvement: Champion automation, self-serve enhancements, and new technologies using data-driven insights and business cases to reduce friction and improve service. Strategic Projects & Expansion: Lead and support new initiatives, rollouts, and geographical expansions, ensuring customer service readiness and alignment with business goals. EMEA Collaboration & Budgeting: Represent the regulated entity within the BHN EMEA network, contribute to shared solutions, manage budgets, and lead forecasting and seasonal planning. Qualifications: Proven leadership in building and managing high-performing Customer Service teams within regulated environments. Experienced in implementing QA and KPI frameworks to drive performance, compliance, and customer satisfaction. Strong track record in leading multi-site, multi-country contact centre operations with measurable business impact. Skilled in coaching and developing teams, with a clear customer-first mindset and ability to inspire performance. Comfortable operating in matrix structures and outsourced environments across different time zones. Highly organised, data-driven, and tech-savvy, with excellent communication skills and a focus on continuous improvement. Benefits: Work-Life Balance: 23 Ireland days annual leave plus additional appreciation days, birthday time off, and volunteering leave. Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests. Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition program with financial rewards. Apply now: Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Join us and be part of a company thats shaping the future of branded payments. Apply today and take the next step in your career!
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Customer Service Support - Parkwest

D10 Dublin, Leinster €32500 - €33000 annum Teamworx

Posted 308 days ago

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Permanent

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you*

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 
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Customer Service Team Lead (Italy, Nordics)

Dublin, Leinster J&J Family of Companies

Posted 9 days ago

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At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity?Learn more at Function:**
Customer Management
**Job Sub** **Function:**
Non-Technical Customer Service
**Job Category:**
People Leader
**All Job Posting Locations:**
Dublin, Ireland
**Job Description:**
**We are searching for the best talent for the Customer Service Team Lead (Italy, Nordics) role to be in Dublin, Ireland.**
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at a Customer Service Team Lead, you will be responsible for** **:**
**Team Building**
+ Build a cohesive and high performing team of CSAs
+ Motivate and lead team, providing regular briefing / news meetings
+ Implement and execute Human Resources procedures and policies
+ Participation in selection and recruitment of staff
**Training and Development**
+ Set individual goals and objectives, conduct and monitor performances on a regular basis
+ Ensure continuous development of CSAs, including coaching & personal development
+ Work closely with the training Manager to develop and implement training for new and existing staff
**Customer Relations / Commissionaire Interfaces**
+ Ensure agreed service levels to the Commissionaires
+ Implement and measure performance indicators that are critical to customer satisfaction
+ Monitor service level agreements & produce statistical analyses of team activities. Report to management on same
+ Liaise with the Commercial teams to understand market strategies; will be responsible for dealing with escalations
+ Attend sales Force meetings as required
+ Ensure Third Party Distributors perform according to their contracts as they relate to Customer satisfaction
+ Meet QA and Finance compliance requirements- attend audits as required
+ Involvement in special projects
**Qualification:**
+ Bachelor's degree in Business, Supply Chain, Management or related discipline.
**Requirements:**
+ Minimum 3-5 years' work experience in a Customer Service environment
+ People management experience is an advantage but not essential
+ Fluent English is a must, any other European Language would be an advantage, Italian preferred
+ Computer knowledge: Windows application, Microsoft Word/Excel/ PowerPoint to an advanced level
+ People Management interest
+ SAP and operational knowledge is an advantage
**Note:**
Responsibilities and accountabilities will vary for all positions and the scope of individual roles may not be limited to the contents of this position description. Procedures will define responsibilities from time to time and each manager is responsible for complying with these processes, which supplant any responsibility outlined within. As such, adherence to company procedures is also a responsibility of any roles encompassed within this Job Position Description.
Join us in crafting the future together-apply now and take the next step in your career with us! #RPOAMS
#LI-Hybrid
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