167 Retail Sales jobs in Ireland

Sales Advisor Navan

Dunboyne, Leinster FBD Holdings

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Company description: FBD Holdings PLC Job description: Job Overview The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand. Job Responsibilities Working closely with and reporting to the Branch Manager and Sales Development Co-Ordinator, you will be results focused and your key responsibilities will include: Being proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business. Dealing with customer queries and referring unresolved/technical queries to the relevant personnel. Ensuring all systems and procedures as laid down by the Company are complied with. Accruing and maintaining comprehensive up-to-date knowledge and information of the Companys commercial product range and compliance requirements and completing relevant industry qualifications and CPD hours as appropriate. Working flexibly within the Sales Office and participating in various office tasks which may include going to the Mart. Providing relief to other Sales Offices in the region, as required. Developing mutually beneficial working relationships and working closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers. Participating in account management initiatives for Commercial and Agri business. Part taking in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate. Assisting customers at the initial notification of claims stage, in line with company procedures. Taking responsibility for individual outstanding debit/premium collections. Job Responsibilities Providing dedicated support to the Sales Executive/Branch Manager, as directed. Administration of Personal Lines/Commercial/Agri business as required. Carrying out such duties as management may require from time to time Education Leaving Certificate or equivalent and/or a relevant third level qualification Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Experiences Proficient in Microsoft Office Suite Microsoft Word, Excel, Outlook Previous insurance/financial services experience would be advantageous Sales/customer service experience. Proactive / energetic approach / positive outlook Customer focused Excellent communication and organisational skills. Competencies Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012). MCC This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times. The role as a Sales Advisor has been identified as holding a CF3, CF4, designation. Footer This role is being offered on a permanent contract. This role sits within Pay Band A of FBDs Sales Functions Pay band FBDis an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances. Skills: Sales Customer Service Insurance Financial Services Benefits: Bonus Paid Holidays Pension Staff discount
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Retail Sales Assistant

Cork, Munster Dairygold Finance Ltd

Posted 1 day ago

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Co-Op Superstores are seeking to hire a Part-time Permanent Retail Sales Assistant in Mitchelstown Our Story Co-Op Superstores is the retail division of Dairygold Co-Operative Society Ltd which now operates 26 retail stores across Munster stretching across counties Cork, Limerick, Tipperary, and Clare. In addition to being Munsters largest supplier of Farm Inputs, our stores offer an extensive range of Building Supplies, Agri Supplies, DIY, Paint, Fuel, Electrical, Household, Garden, Pet & Equine and Workwear. About the Opportunity With a focus on community and support network behind them, our employees feel confident and motivated to challenge themselves and grow with the business. As the successful candidate you will report to the Branch Manager. Key Responsibilities Delivering best in class service to our customers including expert advice on our products. Dealing with all customer queries including telephone queries, in an efficient and professional manner. Restocking display areas on a regular basis to ensure product availability at all times. Maintaining the highest standards of store presentation and cleanliness including shop floor, yard, and display areas. Managing point of sale processes, including cash, card & credit transactions. Adhering to policies and procedures for the security of cash and merchandise. Participating in regular stock taking including daily cycle counting and stock counts. Flexibility across a range of departments. Product coding, pricing, and updating of prices on goods for re-sales. Adherence to all Society policies & procedures, Health & Safety procedures and reporting of any hazards to the Branch Management. What you will bring to Co-Op Superstores: Previous experience in a similar role is desired but not essential. Experience within the Agri sector/ Builders provider/ Hardware would be an advantage but not essential. Be prepared to work in a dynamic and fast-moving environment with a strong customer focus. Demonstrate initiative and ability to be flexible when the occasion demands it. Good interpersonal and communication skills. Team player. Co-Op Superstores is committed to a work environment that promotes diversity, equity and inclusion and creates an open culture where everyone feels valued and can be themselves. Co-Op Superstores believes that embracing diversity, equity and inclusion in the workplace benefits the organisation. Every employee brings their own experiences, background, work styles, capabilities, and personal characteristics to work and Co-Op Superstores aims to create an environment that encourages a culture of Bring your whole self to work. Dairygold is an inclusive employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation, please email Please get in touch to start your rewarding journey with Co-Op Superstores today. Skills: Retail Sales Customer Service Point of Sale DIY Knowledge Multitasking Good communication skills team player Benefits: 22 Days Annual Leave Employee Discount Pension Annual Bonus
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Retail Sales Assistant

Waterford, Munster Dawn Meats Group

Posted 1 day ago

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Overview Company: Dawn Meats Job Title: Retail Sales Assistant Location: Carroll's Cross, Kilmacthomas, Co. Waterford Contract type: Permanent, Part Time (2-3 days per week) Role Summary: We are looking for a part-time sales assistant to join our busy team in the Premium Butcher outlet located at our site in Carroll's Cross, Kilmacthomas, Co. Waterford. The successful candidate will primarily work on Wednesdays and Fridays, however there may be additional days required performing back office duties. Responsibilities Responsibilities: Ensuring stock levels are well maintained; Be attentive to customer's needs; Give information about the features, quality and availability of different products; Help customers find products they are looking for in the shop; Handle the payment for any purchases; Promoting special offers; Dealing with online orders. Qualifications Candidates should: Excellent interpersonal skills; Fluent English with good numeracy and literacy skills; Good attention to detail; Be polite and helpful; Be a team player; Must be flexible to work an occasional Saturday; Must be available to provide holiday cover when needed. Previous retail experience desirable but not essential. INDLP To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Retail sales assistant

Cork, Munster Dairygold Finance Ltd

Posted today

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Job Description

permanent
Co-Op Superstores are seeking to hire a Part-time Permanent Retail Sales Assistant in Mitchelstown Our Story Co-Op Superstores is the retail division of Dairygold Co-Operative Society Ltd which now operates 26 retail stores across Munster stretching across counties Cork, Limerick, Tipperary, and Clare.

In addition to being Munsters largest supplier of Farm Inputs, our stores offer an extensive range of Building Supplies, Agri Supplies, DIY, Paint, Fuel, Electrical, Household, Garden, Pet & Equine and Workwear.

About the Opportunity With a focus on community and support network behind them, our employees feel confident and motivated to challenge themselves and grow with the business.

As the successful candidate you will report to the Branch Manager.

Key Responsibilities Delivering best in class service to our customers including expert advice on our products.

Dealing with all customer queries including telephone queries, in an efficient and professional manner.

Restocking display areas on a regular basis to ensure product availability at all times.

Maintaining the highest standards of store presentation and cleanliness including shop floor, yard, and display areas.

Managing point of sale processes, including cash, card & credit transactions.

Adhering to policies and procedures for the security of cash and merchandise.

Participating in regular stock taking including daily cycle counting and stock counts.

Flexibility across a range of departments.

Product coding, pricing, and updating of prices on goods for re-sales.

Adherence to all Society policies & procedures, Health & Safety procedures and reporting of any hazards to the Branch Management.

What you will bring to Co-Op Superstores: Previous experience in a similar role is desired but not essential.

Experience within the Agri sector/ Builders provider/ Hardware would be an advantage but not essential.

Be prepared to work in a dynamic and fast-moving environment with a strong customer focus.

Demonstrate initiative and ability to be flexible when the occasion demands it.

Good interpersonal and communication skills.

Team player.

Co-Op Superstores is committed to a work environment that promotes diversity, equity and inclusion and creates an open culture where everyone feels valued and can be themselves.

Co-Op Superstores believes that embracing diversity, equity and inclusion in the workplace benefits the organisation.

Every employee brings their own experiences, background, work styles, capabilities, and personal characteristics to work and Co-Op Superstores aims to create an environment that encourages a culture of Bring your whole self to work.

Dairygold is an inclusive employer and is committed to providing reasonable accommodations for potential and existing employees with a disability.

Should you wish to request a reasonable accommodation, please email Please get in touch to start your rewarding journey with Co-Op Superstores today.

Skills: Retail Sales Customer Service Point of Sale DIY Knowledge Multitasking Good communication skills team player Benefits: 22 Days Annual Leave Employee Discount Pension Annual Bonus
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Retail sales assistant

Cork, Munster Dairygold Finance Ltd

Posted today

Job Viewed

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Job Description

permanent
Co-Op Superstores are seeking to hire a Part-time Permanent Retail Sales Assistant in Mitchelstown Our Story Co-Op Superstores is the retail division of Dairygold Co-Operative Society Ltd which now operates 26 retail stores across Munster stretching across counties Cork, Limerick, Tipperary, and Clare. In addition to being Munsters largest supplier of Farm Inputs, our stores offer an extensive range of Building Supplies, Agri Supplies, DIY, Paint, Fuel, Electrical, Household, Garden, Pet & Equine and Workwear. About the Opportunity With a focus on community and support network behind them, our employees feel confident and motivated to challenge themselves and grow with the business. As the successful candidate you will report to the Branch Manager. Key Responsibilities Delivering best in class service to our customers including expert advice on our products. Dealing with all customer queries including telephone queries, in an efficient and professional manner. Restocking display areas on a regular basis to ensure product availability at all times. Maintaining the highest standards of store presentation and cleanliness including shop floor, yard, and display areas. Managing point of sale processes, including cash, card & credit transactions. Adhering to policies and procedures for the security of cash and merchandise. Participating in regular stock taking including daily cycle counting and stock counts. Flexibility across a range of departments. Product coding, pricing, and updating of prices on goods for re-sales. Adherence to all Society policies & procedures, Health & Safety procedures and reporting of any hazards to the Branch Management. What you will bring to Co-Op Superstores: Previous experience in a similar role is desired but not essential. Experience within the Agri sector/ Builders provider/ Hardware would be an advantage but not essential. Be prepared to work in a dynamic and fast-moving environment with a strong customer focus. Demonstrate initiative and ability to be flexible when the occasion demands it. Good interpersonal and communication skills. Team player. Co-Op Superstores is committed to a work environment that promotes diversity, equity and inclusion and creates an open culture where everyone feels valued and can be themselves. Co-Op Superstores believes that embracing diversity, equity and inclusion in the workplace benefits the organisation. Every employee brings their own experiences, background, work styles, capabilities, and personal characteristics to work and Co-Op Superstores aims to create an environment that encourages a culture of Bring your whole self to work. Dairygold is an inclusive employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation, please email Please get in touch to start your rewarding journey with Co-Op Superstores today. Skills: Retail Sales Customer Service Point of Sale DIY Knowledge Multitasking Good communication skills team player Benefits: 22 Days Annual Leave Employee Discount Pension Annual Bonus
This advertiser has chosen not to accept applicants from your region.

Retail sales assistant

Waterford, Munster Dawn Meats Group

Posted today

Job Viewed

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Job Description

permanent
Overview Company: Dawn Meats Job Title: Retail Sales Assistant Location: Carroll's Cross, Kilmacthomas, Co.

Waterford Contract type: Permanent, Part Time (2-3 days per week) Role Summary: We are looking for a part-time sales assistant to join our busy team in the Premium Butcher outlet located at our site in Carroll's Cross, Kilmacthomas, Co.

Waterford. The successful candidate will primarily work on Wednesdays and Fridays, however there may be additional days required performing back office duties.

Responsibilities Responsibilities: Ensuring stock levels are well maintained; Be attentive to customer's needs; Give information about the features, quality and availability of different products; Help customers find products they are looking for in the shop; Handle the payment for any purchases; Promoting special offers; Dealing with online orders.

Qualifications Candidates should: Excellent interpersonal skills; Fluent English with good numeracy and literacy skills; Good attention to detail; Be polite and helpful; Be a team player; Must be flexible to work Saturdays; Must be available to provide holiday cover when needed.

Previous retail experience desirable but not essential.

INDLP To be considered for this role you will be redirected to and must complete the application process on our careers page.

To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.

Retail sales assistant - clondrohid

Cork, Munster Dairygold Finance Ltd

Posted today

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Job Description

permanent
Co-Op Superstores are seeking to hire a Full-time Permanent Retail Sales Assistant in Clondrohid Co.

Cork. About Dairygold Co-Op Superstores is the retail division of Dairygold Co-Operative Society Ltd which now operates 26 retail stores across Munster stretching across counties Cork, Limerick, Tipperary, and Clare.

In addition to being Munsters largest supplier of Farm Inputs, our stores offer an extensive range of Building Supplies, Agri Supplies, DIY, Paint, Fuel, Electrical, Household, Garden, Pet & Equine and Workwear.

Dairygold Co-Operative Society Ltd is Irelands largest farmer-owned co-operative.

With headquarters in Mitchelstown, Cork and operations in other locations in Ireland, Europe and worldwide, Dairygold processes 1.41 billion litres of milk a year, with an annual turnover of €1.4 billion.

The society is structured across three imperative divisions; food ingredients, agri business including retail, that drive and support our farmers and business.

About the Opportunity With a focus on community and support network behind them, our employees feel confident and motivated to challenge themselves and grow with the business.

As the successful candidate you will report into the site manager.

Key Responsibilities Delivering best in class service to our customers including expert advice on our products.

Dealing with all customer queries including telephone queries, in an efficient and professional manner.

Restocking display areas on a regular basis to ensure product availability at all times.

Maintaining the highest standards of store presentation and cleanliness including shop floor, yard, and display areas.

Managing point of sale processes, including cash, card & credit transactions.

Adhering to policies and procedures for the security of cash and merchandise.

Participating in regular stock taking including daily cycle counting and stock counts.

Flexibility across a range of departments.

Product coding, pricing, and updating of prices on goods for re-sales.

Adherence to all Society policies & procedures, Health & Safety procedures and reporting of any hazards to the Branch Management.

What you will bring to Co-Op Superstores: Previous experience in a similar role is desired but not essential.

Experience within the Agri sector/ Builders provider/ Hardware would be an advantage but not essential.

Be prepared to work in a dynamic and fast-moving environment with a strong customer focus.

Demonstrate initiative and ability to be flexible when the occasion demands it.

Good interpersonal and communication skills.

Team player.

What Dairygold will offer you: Be a part of Our Strategy Our Future 2030 which through significant investment in the appropriate infrastructure across the business has and continues to facilitate our growth ambitions.

We offer competitive wage opportunities alongside our annual bonus scheme.

We have a competitive company pension scheme.

Dairygold match your contribution plus an extra 2% up to a maximum of 14% in total.

We offer contributions towards healthcare.

Paid Family Leave.

We offer an Employee Assistance Program should any employee ever need support.

Employee wellbeing initiatives are extremely important aspect for our co-operatives success.

By supporting and inspiring our workers, we empower them to explore and discover their true potential.

We pride ourselves on our culture and values.

We work hard but we like to have some fun along the way too driven by our Sports and Social club.

Company sick pay scheme.

Permanent Contracts (unless otherwise specified).

Training and up-skilling opportunities to help progress your career within Dairygold.

Zero Harm employee Safety initiatives.

Employee Service Awards.

Co-Op Superstores is committed to a work environment that promotes diversity, equity and inclusion and creates an open culture where everyone feels valued and can be themselves.

Co-Op Superstores believes that embracing diversity, equity and inclusion in the workplace benefits the organisation.

Every employee brings their own experiences, background, work styles, capabilities, and personal characteristics to work and Co-Op Superstores aims to create an environment that encourages a culture of Bring your whole self to work.

Dairygold is an inclusive employer and is committed to providing reasonable accommodations for potential and existing employees with a disability.

Should you wish to request a reasonable accommodation, please email Please get in touch to start your rewarding journey with Co-Op Superstores today.

Skills: Retail Sales Customer Service Point of Sale DIY Knowledge Multitasking Good communication skills team player Benefits: 22 Days Annual Leave Employee Discount Pension
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Retail sales & accounts administrator

Mayo, Connacht Atlantek Computers

Posted today

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permanent
Broadband Retail Sales & Accounts Administrator Belmullet, County Mayo Part-time, Full-time Licences Driving Licence (required) Do you have a valid Driving Licence licence? Skills Digital marketing (required) Computer skills (required) Computer repair (required) Do you have experience in Digital marketing? Education Leaving certificate Languages Irish Do you know Irish? Full job description We are seeking a motivated and customer-focused professional to join our retail unit in Belmullet.

This is a varied role that combines sales, marketing, and support for IT hardware, software, and broadband products and services.

It is ideally suited to a versatile, tech-savvy individual with excellent people skills who enjoys working in a dynamic environment.

Key Responsibilities include assisting customers with IT, broadband, and related product inquiries, delivering support for hardware and software issues, and providing knowledgeable advice to ensure the right solutions are chosen.

You will maintain accurate CRM records, manage smooth order processing, and oversee invoicing, account management, stock coordination, and customer follow-ups.

Supporting in-store sales with professionalism and technical expertise will be central to the role.

On the marketing side, you will help plan, implement, and monitor digital campaigns across social media platforms, create engaging content to grow customer engagement, and track/report on KPIs to strengthen outreach and brand awareness.

Candidate Profile: Applicants should have prior experience in IT support, retail sales, accounts, or a customer-facing technical role.

Strong troubleshooting ability, solid knowledge of Microsoft Windows and Microsoft 365, and excellent communication, organisation, and multitasking skills are essential.

Experience: Computer skills: 3 years (required) Skills: Accounts Admin Marketing Drivers License IT Benefits: Employee discount Store discount
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Festive Retail Sales Assistant - Limerick

Limerick, Munster Nestle

Posted 1 day ago

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**We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!**
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Limerick
**Duration:** 3 month fixed-term contract
**Start Date:** October
**Salary:** 15.54 per hour
**We are hiring for 16 hours (2 days) a week.**
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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Office Administrator - Retail & Sales Support

Portlaoise, Leinster Noel Group

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Noel Group are currently seeking an experienced and highly organized temporary Office Administrator to join our client team in Portlaoise, Co. Laois. This is a full-time, temporary, daytime role (Monday to Friday) supporting the retail and sales team with administrative and customer service tasks to ensure smooth daily operations. Key Responsibilities: Provide administrative support to the sales team, including data entry, processing orders, and preparing sales reports Manage customer accounts and handle queries via phone and email in a professional manner Coordinate with internal departments such as logistics and finance to ensure timely delivery and invoicing Maintain accurate records and update CRM systems Assist in the preparation of quotes, proposals, and other sales documentation Perform general office duties and ensure efficient office operations Requirements: Previous experience in a sales administration, customer service, or office support role is essential Strong organisational and time management skills with attention to detail Excellent communication skills, both written and verbal Proficient in Microsoft Office (Word, Excel, Outlook) and general IT systems Ability to work as part of a team and independently when required Manual Handling Certificate - training can be provided if not already certified You must have the right to work in Ireland What We Offer: Full-time, daytime working hours (Monday to Friday) Skills: Time management organisation office administration
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Office Administrator - Retail & Sales Support

Portlaoise, Leinster Noel Group

Posted 1 day ago

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We are currently seeking a highly organised and customer-focused Office Administrator with a background in retail and sales for a short-term, ongoing temporary role. This position plays a key part in supporting day-to-day office functions while acting as a central point of contact for customer enquiries, complaints, and resolutions. This is a great opportunity for someone with strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced office environment Key Responsibilities: Act as the first point of contact for customer queries (phone, email, or in-person), ensuring timely and effective resolution Manage and resolve customer complaints in a professional and empathetic manner Support sales and retail teams with order processing, invoicing, and product enquiries Maintain accurate records of sales, orders, stock levels, and customer interactions Liaise with internal departments to coordinate deliveries, returns, or special customer requests Prepare and manage customer and sales reports, including data entry and database updates Perform general office administration tasks such as filing, handling correspondence, and scheduling Support management with administrative tasks related to promotions, stock management, and customer service KPIs Assist in maintaining a positive and professional brand image through excellent customer support Ensure compliance with company policies and procedures at all times Requirements: Previous experience in an administrative role with a retail or sales background (essential) Strong experience dealing with customer complaints and resolutions Excellent written and verbal communication skills Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or POS systems is a plus Highly organised with excellent attention to detail Ability to multitask and prioritise in a busy office environment A positive, team-oriented attitude with a strong customer service focus Skills: Sales Admin Admin Office Phones Invoices Sales Retail
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