14 Technicians jobs in Dublin
Qualified technicians
Dublin, Leinster
Porsche Centre Dublin
Posted today
Job Viewed
Job Description
Joe Duffy Group is Irelands leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
The Groups robust and diversified business model has delivered 14 consecutive years of profit growth.
Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
This is a rare opportunity to join our state-of-the-art Porsche Center Dublin and work with a highly skilled team of Technicians on some truly iconic cars.
Job Purpose: To undertake maintenance, service and repair activities on Porsche motor vehicles of all types to the highest standard within the scheduled times.
To care for customers Porsche vehicles and property and seek to achieve the highest customer satisfaction.
To carry out all work in a safe, environmentally friendly and economical way.
To build a bank of knowledge and skills to diagnose faults, carry out tests on Porsche vehicles and effect permanent and complete repairs.
To share skills and knowledge to develop others within the dealership.
To enhance the reputation of our Dealership at every opportunity when interacting with others.
Key Responsibilities: Repair, test Porsche vehicles and diagnose their faults as and when required by Service Operations Manager and supervisory staff.
Carry out all work to the highest standard to ensure total customer satisfaction and repeat/ incremental business Replace components, parts, lubricants and consumables and record usage.
Recognise and report on Porsche vehicle and component serviceability with an emphasis on customer and public safety.
Ensure that all faults and concerns are reported orally and recorded in writing on the job card and the Vehicle Health Check forms is fully completed.
Serious concerns should be raised with the Service Operations Manager or Service Advisor.
Read, understand and implement the Porsche technical service instruction data and improved working practices.
Recover damaged or defective vehicles as directed with an emphasis on personnel safety as well as customer vehicle and contents security.
Keep work areas clean and tidy, organised and safe from hazards to health and safety.
Benefits: Exclusive brand & iconic cars Join Irelands 9th Best Employer in 2023 Work facilities and tooling second to none Manufacturer training to develop technical skills in High Voltage and I.
C.
E vehicles Progression opportunities available to the right candidate Industry leading remuneration & benefits on offer Manufacturer dedicated training programmes Porsche exclusive workwear Tool vouchers 20 days annual leave Own a brand new bike with our Cycle to Work scheme Join the PRSA (Personal Retirement Savings Account) scheme after passing your probation TLC (Technician Loyalty Club) In addition to the above benefits, you will receive the highest level manufacturer training on offer to cover the following certifications: Bronze Certification In-depth technical training to enable you to become knowledgeable on Porsche Cars High Voltage Certification to allow you work safely on all our Hybrid and BEV cars Silver Certification for the Technicians who want to enhance their diagnostic skills and become a problem solver High Voltage Expert if youre fascinated by Hybrid & BEV technology and want to become expert in this field Gold Certification a rare and challenging path designed to challenge and progress the very best Technicians Skills: Technician Motors Drivers Licence Benefits: Group Life Assurance Relocation Assistance Tool vouchers, Manufacturer Training
The Groups robust and diversified business model has delivered 14 consecutive years of profit growth.
Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
This is a rare opportunity to join our state-of-the-art Porsche Center Dublin and work with a highly skilled team of Technicians on some truly iconic cars.
Job Purpose: To undertake maintenance, service and repair activities on Porsche motor vehicles of all types to the highest standard within the scheduled times.
To care for customers Porsche vehicles and property and seek to achieve the highest customer satisfaction.
To carry out all work in a safe, environmentally friendly and economical way.
To build a bank of knowledge and skills to diagnose faults, carry out tests on Porsche vehicles and effect permanent and complete repairs.
To share skills and knowledge to develop others within the dealership.
To enhance the reputation of our Dealership at every opportunity when interacting with others.
Key Responsibilities: Repair, test Porsche vehicles and diagnose their faults as and when required by Service Operations Manager and supervisory staff.
Carry out all work to the highest standard to ensure total customer satisfaction and repeat/ incremental business Replace components, parts, lubricants and consumables and record usage.
Recognise and report on Porsche vehicle and component serviceability with an emphasis on customer and public safety.
Ensure that all faults and concerns are reported orally and recorded in writing on the job card and the Vehicle Health Check forms is fully completed.
Serious concerns should be raised with the Service Operations Manager or Service Advisor.
Read, understand and implement the Porsche technical service instruction data and improved working practices.
Recover damaged or defective vehicles as directed with an emphasis on personnel safety as well as customer vehicle and contents security.
Keep work areas clean and tidy, organised and safe from hazards to health and safety.
Benefits: Exclusive brand & iconic cars Join Irelands 9th Best Employer in 2023 Work facilities and tooling second to none Manufacturer training to develop technical skills in High Voltage and I.
C.
E vehicles Progression opportunities available to the right candidate Industry leading remuneration & benefits on offer Manufacturer dedicated training programmes Porsche exclusive workwear Tool vouchers 20 days annual leave Own a brand new bike with our Cycle to Work scheme Join the PRSA (Personal Retirement Savings Account) scheme after passing your probation TLC (Technician Loyalty Club) In addition to the above benefits, you will receive the highest level manufacturer training on offer to cover the following certifications: Bronze Certification In-depth technical training to enable you to become knowledgeable on Porsche Cars High Voltage Certification to allow you work safely on all our Hybrid and BEV cars Silver Certification for the Technicians who want to enhance their diagnostic skills and become a problem solver High Voltage Expert if youre fascinated by Hybrid & BEV technology and want to become expert in this field Gold Certification a rare and challenging path designed to challenge and progress the very best Technicians Skills: Technician Motors Drivers Licence Benefits: Group Life Assurance Relocation Assistance Tool vouchers, Manufacturer Training
This advertiser has chosen not to accept applicants from your region.
0
Qualified motor technicians
Dublin, Leinster
Hyundai Ireland
Posted today
Job Viewed
Job Description
Hyundai Irelandare seeking ambitious Technician's with an appetite to attain HV / Master Technician status.
As a result of strong new Hyundai Vehicle Sales we are seeking career orientated Motor Technicians to join our team.
You will receive industry leading technical training along with an opportunity to develop and progress in an expanding team.
This unique opportunity will suit technicians who strive to be the best in class and have a desire to continuously test their ability on complex repairs.
The Role: The ideal candidates will have experience in all aspects of vehicle servicing and diagnostics and be capable of producing quality work in a busy fast-paced environment.
Responsibilities include: Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership standards.
Communicating with parts and service department to obtain needed parts, inform workshop manager if the vehicle is awaiting parts, and pursue special order of parts if necessary.
Diagnosing the cause of any malfunctions and perform a repair after confirming authorization by the Service Manager /advisor.
Examining the vehicle and performing vehicle health checks and Video health Checks to determine if additional safety or service work is required.
Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
Road-testing vehicles to spot check work performed.
Maintaining a clean and neat workspace and adhering to all company policies, procedures, and safety standards Keeping abreast of technical bulletins and attend Hyundai training as directed by Service Manager.
Requirements: Qualified technician with a National Craft Cert or equivalent QQI Level 6 Experience - ideally working within in a franchised dealership.
Ability to clearly complete job card write-ups with a thorough understanding of the requirements of franchised standards for warranty write-ups.
Good communication skills written and oral must have the ability to identify and explain additional work required to service advisors or customers as required.
Previous experience working with Franchised Dealer systems diagnosis equipment and modern electronics.
Full clean and valid driving license Self-motivated with high-Quality standards.
A team player.
Rewards: A competitive salary package combined with a commitment to training and career development.
Overtime paid at double time.
Bike to work scheme.
Monthly productivity Bonus.
Exceptional working facilities / best in class.
Opportunity for the right person to achieve career progression within the Aftersales business Technical division, Training division, Dealer Business development etc.
Fast track training to Master and High voltage Diagnostic Technician levels.
8-30 5-00 Mon to Fri (No Weekends) Salary expectations for Qualified Technicians industry leading competitive Salary.
Working directly for the Hyundai manufacturer and being an extension of the Technical field team.
Skills: Motor Technicians, Repair, Road-testing vehicles Hyundai Ireland Skills: Motor Technicians Repair Road-testing vehicles Benefits: Performance Bonus High Voltage Technical Training Master Technician Training Career Development Opportunities
As a result of strong new Hyundai Vehicle Sales we are seeking career orientated Motor Technicians to join our team.
You will receive industry leading technical training along with an opportunity to develop and progress in an expanding team.
This unique opportunity will suit technicians who strive to be the best in class and have a desire to continuously test their ability on complex repairs.
The Role: The ideal candidates will have experience in all aspects of vehicle servicing and diagnostics and be capable of producing quality work in a busy fast-paced environment.
Responsibilities include: Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership standards.
Communicating with parts and service department to obtain needed parts, inform workshop manager if the vehicle is awaiting parts, and pursue special order of parts if necessary.
Diagnosing the cause of any malfunctions and perform a repair after confirming authorization by the Service Manager /advisor.
Examining the vehicle and performing vehicle health checks and Video health Checks to determine if additional safety or service work is required.
Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
Road-testing vehicles to spot check work performed.
Maintaining a clean and neat workspace and adhering to all company policies, procedures, and safety standards Keeping abreast of technical bulletins and attend Hyundai training as directed by Service Manager.
Requirements: Qualified technician with a National Craft Cert or equivalent QQI Level 6 Experience - ideally working within in a franchised dealership.
Ability to clearly complete job card write-ups with a thorough understanding of the requirements of franchised standards for warranty write-ups.
Good communication skills written and oral must have the ability to identify and explain additional work required to service advisors or customers as required.
Previous experience working with Franchised Dealer systems diagnosis equipment and modern electronics.
Full clean and valid driving license Self-motivated with high-Quality standards.
A team player.
Rewards: A competitive salary package combined with a commitment to training and career development.
Overtime paid at double time.
Bike to work scheme.
Monthly productivity Bonus.
Exceptional working facilities / best in class.
Opportunity for the right person to achieve career progression within the Aftersales business Technical division, Training division, Dealer Business development etc.
Fast track training to Master and High voltage Diagnostic Technician levels.
8-30 5-00 Mon to Fri (No Weekends) Salary expectations for Qualified Technicians industry leading competitive Salary.
Working directly for the Hyundai manufacturer and being an extension of the Technical field team.
Skills: Motor Technicians, Repair, Road-testing vehicles Hyundai Ireland Skills: Motor Technicians Repair Road-testing vehicles Benefits: Performance Bonus High Voltage Technical Training Master Technician Training Career Development Opportunities
This advertiser has chosen not to accept applicants from your region.
1
Senior Technical Support Engineer
Dublin, Leinster
ServiceNow, Inc.
Posted 4 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack.
+ An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack.
+ An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Engineer
Dublin, Leinster
ServiceNow, Inc.
Posted 4 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** ** **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Our high performance team provides technical support across ITOM/ITAM products for some of our Fortune 500 customers in EMEA and globally.
**Qualifications and technical skills that will lead to your success:**
+ 4+ years customer facing technical support experience
+ Experience applying advanced troubleshooting methodology to identify and resolve root causes for technical issues
+ Windows and Linux operating system experience
+ Networking experience - ability to troubleshoot network infrastructure components (routers, switches, firewalls, load balancers TCP, UDP)
+ Database troubleshooting (SQL, Oracle)
+ Ability to read and understand basic Java/JavaScript code
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ Personal commitment to quality and customer service
+ Excellent communication and problem-solving skills
**Nice to have:**
+ Vendor certifications, e.g., Cisco, Microsoft or AWS Certifications
+ Knowledge of ITIL Processes and best practices
+ Knowledge of Security best practices
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role:** ** **
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Our high performance team provides technical support across ITOM/ITAM products for some of our Fortune 500 customers in EMEA and globally.
**Qualifications and technical skills that will lead to your success:**
+ 4+ years customer facing technical support experience
+ Experience applying advanced troubleshooting methodology to identify and resolve root causes for technical issues
+ Windows and Linux operating system experience
+ Networking experience - ability to troubleshoot network infrastructure components (routers, switches, firewalls, load balancers TCP, UDP)
+ Database troubleshooting (SQL, Oracle)
+ Ability to read and understand basic Java/JavaScript code
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ Personal commitment to quality and customer service
+ Excellent communication and problem-solving skills
**Nice to have:**
+ Vendor certifications, e.g., Cisco, Microsoft or AWS Certifications
+ Knowledge of ITIL Processes and best practices
+ Knowledge of Security best practices
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support/ Field Engineer
Dublin, Leinster
Noel Group
Posted today
Job Viewed
Job Description
Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service. Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions. Deliver excellent customer service, offering the best solutions available. Support customers and installers with technical advice and guidance. Act as a professional representative of the company and its brand. Liaise with Quality Control and Design teams, providing valuable product feedback. Deliver product training sessions to industry professionals, covering installation and troubleshooting. Work collaboratively across sales, technical sales, design, and quality teams. Maintain a positive, professional image of the company at all times. Skills & Experience Fully qualified plumber with a minimum of 3 years' experience. Previous Service Engineer or technical support experience an advantage but not essential. RGI and/or F-Gas certification desirable but not required. Full clean driving licence. Safe Pass (training can be arranged if not already held). Strong communication skills with the ability to work well in a team. Punctual, proactive, and confident in decision making. Basic IT skills beneficial but not essential. A strong willingness to learn about products, systems, and customer needs. What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This advertiser has chosen not to accept applicants from your region.
4
Technical support/ field engineer
Dublin, Leinster
Noel Group
Posted today
Job Viewed
Job Description
Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service. Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions. Deliver excellent customer service, offering the best solutions available. Support customers and installers with technical advice and guidance. Act as a professional representative of the company and its brand. Liaise with Quality Control and Design teams, providing valuable product feedback. Deliver product training sessions to industry professionals, covering installation and troubleshooting. Work collaboratively across sales, technical sales, design, and quality teams. Maintain a positive, professional image of the company at all times. Skills & Experience Fully qualified plumber with a minimum of 3 years' experience. Previous Service Engineer or technical support experience an advantage but not essential. RGI and/or F-Gas certification desirable but not required. Full clean driving licence. Safe Pass (training can be arranged if not already held). Strong communication skills with the ability to work well in a team. Punctual, proactive, and confident in decision making. Basic IT skills beneficial but not essential. A strong willingness to learn about products, systems, and customer needs. What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This advertiser has chosen not to accept applicants from your region.
5
Technical support/ field engineer
Dublin, Leinster
Noel Recruitment Group
Posted today
Job Viewed
Job Description
Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin.
This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.
Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
Deliver excellent customer service, offering the best solutions available.
Support customers and installers with technical advice and guidance.
Act as a professional representative of the company and its brand.
Liaise with Quality Control and Design teams, providing valuable product feedback.
Deliver product training sessions to industry professionals, covering installation and troubleshooting.
Work collaboratively across sales, technical sales, design, and quality teams.
Maintain a positive, professional image of the company at all times.
Skills & Experience Fully qualified plumber with a minimum of 3 years' experience.
Previous Service Engineer or technical support experience an advantage but not essential.
RGI and/or F-Gas certification desirable but not required.
Full clean driving licence.
Safe Pass (training can be arranged if not already held).
Strong communication skills with the ability to work well in a team.
Punctual, proactive, and confident in decision making.
Basic IT skills beneficial but not essential.
A strong willingness to learn about products, systems, and customer needs.
What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.
Key Responsibilities Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
Deliver excellent customer service, offering the best solutions available.
Support customers and installers with technical advice and guidance.
Act as a professional representative of the company and its brand.
Liaise with Quality Control and Design teams, providing valuable product feedback.
Deliver product training sessions to industry professionals, covering installation and troubleshooting.
Work collaboratively across sales, technical sales, design, and quality teams.
Maintain a positive, professional image of the company at all times.
Skills & Experience Fully qualified plumber with a minimum of 3 years' experience.
Previous Service Engineer or technical support experience an advantage but not essential.
RGI and/or F-Gas certification desirable but not required.
Full clean driving licence.
Safe Pass (training can be arranged if not already held).
Strong communication skills with the ability to work well in a team.
Punctual, proactive, and confident in decision making.
Basic IT skills beneficial but not essential.
A strong willingness to learn about products, systems, and customer needs.
What's on Offer Competitive salary (€48,000 - €55,000 DOE) Fully expensed company vehicle, smartphone, and tools Contributory pension scheme Further education support Employee Assistance Programme Attractive annual leave package Hybrid role combining field work and office-based support from Santry Skills: Qualified Plumber Customer Service Communication Teamwork Computer Skills
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Professional Intern 2026
Mulhuddart, Leinster
IBM
Posted 4 days ago
Job Viewed
Job Description
**Introduction**
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Professional Intern 2026
Dublin, Leinster
IBM
Posted 4 days ago
Job Viewed
Job Description
**Introduction**
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As an IBM intern, you'll become part of our world-class Support organization through our renowned Internship Program for university students. This is your opportunity to develop in-demand technical skills, gain hands-on experience, and contribute to real-world projects that make a difference.
You'll collaborate with experienced professionals, participate in workshops and training sessions, and build a lifelong network of connections. We're looking for motivated, and talented individuals who believe that no challenge is too big to solve.
**Your role and responsibilities**
In your role, you'll be encouraged to challenge the status quo and devise innovative solutions for IBM and our clients. Our culture of evolution and empathy is focused on long-term career growth in an environment that embraces your unique skills and experience. This role provides an exceptional opportunity to build a strong portfolio, acquire new skills, gain insights into diverse industries, and embrace new challenges for your future career
These positions will commence in January 2026.
**Required technical and professional expertise**
We are seeking individuals currently pursuing a university degree with a track-record of academic success in one of the following fields:
Computer Science, Information Systems, Software Development, Big Data, Artificial Intelligence , Programming and System Analysis, Database Technology, Network Administration and Web Development
Candidates should demonstrate:
-Excellent Communication Skills: Exceptional written and verbal communication skills, with the capacity to convey complex ideas clearly and effectively.
-Excellent Interpersonal Skills: Strong collaboration and relationship-building capabilities, with the ability to thrive in dynamic, agile environments
-Growth Mindset: Demonstrated initiative and enthusiasm for continuous learning, with a proactive approach to acquiring new knowledge and embracing diverse perspectives.
- Analytical Thinking: Demonstrated ability to approach problems with critical thinking and deliver effective solutions.
**Preferred technical and professional experience**
-Knowledge of Windows and Linux Operating Systems
-Knowledge in Enterprise RDBMS (Oracle, DB2, SQL Server)
-Familiarity with Containers (e.g, Docker and Kubernetes)
-Knowledge of at least one scripting language e.g. Bash, Python, Perl
-Familiarity with at least one Network Management application and experience troubleshooting networking issues.
-Knowledge of RedHat OpenShift/AWS would be an added advantage.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
8
Content Manager OnDemand Technical Support Professional
Dublin, Leinster
IBM
Posted 4 days ago
Job Viewed
Job Description
**Introduction**
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager OnDemand Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Ability to document findings, create knowledge base articles, and contribute to support tooling.
**Required technical and professional expertise**
Extensive hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).
Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.
Experience in CMOD performance tuning and capacity planning.
Knowledge of CMOD indexing, retrieval, and archival processes.
Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
Experience in Computer Networks and Communication
Advanced skills in log analysis, trace interpretation, and root cause identification.
Experience with CMOD exits, user exits, and customizations.
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
English: Fluent in speaking and writing
Analytical thinking, structured problem-solving techniques
Strong positive customer service attitude with sensitivity to client satisfaction.
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Knowledge of LDAP
At least 1 year experience in Technical Support
Experience with CMOD on Cloud or hybrid deployments.
Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager OnDemand Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Recommend and implement new or improvements to existing technical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
Ability to document findings, create knowledge base articles, and contribute to support tooling.
**Required technical and professional expertise**
Extensive hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).
Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.
Experience in CMOD performance tuning and capacity planning.
Knowledge of CMOD indexing, retrieval, and archival processes.
Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.
Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
Experience in Computer Networks and Communication
Advanced skills in log analysis, trace interpretation, and root cause identification.
Experience with CMOD exits, user exits, and customizations.
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
English: Fluent in speaking and writing
Analytical thinking, structured problem-solving techniques
Strong positive customer service attitude with sensitivity to client satisfaction.
Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Knowledge of LDAP
At least 1 year experience in Technical Support
Experience with CMOD on Cloud or hybrid deployments.
Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
9