193 Delivery Manager jobs in Ireland

Delivery Manager

Tralee, Munster €19332 Y Next Careers

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Job Description

Location: Tralee

Hours: 22.50hrs p/w; Tue 08:00 - 16:00; Wed 10:30 - 18:30; Thu 08:00 - 16:00

Salary: from €18,332

Contract: Permanent

Opening paragraph:

To be a successful Delivery Manager, you will lead and inspire your team to prioritise outstanding stock processing, stockroom organisation and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available.

To be a successful Delivery Manager you will:

  • Manage a team to deliver outstanding stock processing and stockroom organisation in an environment which is commercial, operationally efficient, safe and where performance targets are achieved
  • Demonstrate a hands-on approach for all operational activities by working alongside the team, supporting the sales floors and store management team when needed
  • Create an atmosphere where supporting, motivating and inspiring your team to be at their best is at the core of everything you do
  • Ensure smooth running of the stockroom processes by continuously improving, identifying and solving problems – driving the highest stockroom and stock processing standards
  • Always strive to ensure our beautifully presented stock is available to our customers as soon as possible

About you

  • You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires and motivate others, creating a great working atmosphere and team spirit
  • A team player who works at their best in a results driven, fast paced and challenging environment. You have the ability to adapt to change quickly, bringing the rest of the team on board with the new objectives
  • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
  • Able to demonstrate the ability to problem solve, make sound business decisions, confidently challenge processes and generate innovative ideas to take the business forward
  • Confident when dealing with people issues
  • An effective multi tasker who can plan, organise and prioritise your workload
  • Experience in working to productivity related performance targets is desirable but not essential
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Delivery Manager

€60000 - €120000 Y Nearform

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Job Description

This is a remote permanent position for those based iIreland.
About Nearform
Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. We create AI-enabled solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact.

Our deep expertise in solving the world's most complex digital problems, along with our collaborative, people-first approach, enables enterprises to build breakthrough products and modernise legacy systems by unleashing the power of AI.

Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media 02, and Walmart.

As part of our Engineering function, you will work closely with clients to translate complex business requirements into innovative digital products. Whether you are a Senior Engineer, Tech Lead, or DevOps Engineer, you will collaborate with distributed teams, leveraging cutting-edge technologies to build secure, high-performance applications. Our Nearform engineers are known for building high quality, scalable solutions that solve real world problems.

The Role
We are looking for a Delivery Manager who can help our clients build solutions and platforms, launch new product ventures and fundamentally change how they operate. The ideal candidate will be outcome driven, and have a drive to deliver the best quality output for our clients within specific timeframes.

What We Are Looking For In This Person

  • Significant experience delivering at enterprise level
  • Use selected agile and project management methodologies to help keep clients updated on workflows and on team progress.
  • Coordinate with client stakeholders and other vendors when on a multi-vendor project ensuring reporting and communication is consistent.
  • Plan, direct and coordinate activities to deliver projects; including but not limited to team coordination through to implementation, planning meetings, managing blockers, ensuring stakeholder alignment and follow up.
  • Prepare and present analysis, insights and recommendations to assist the Senior client stakeholders with decision making.
  • Manage relevant reporting across all teams.
  • Ensure projects are staying on track to deliver on key priorities to realise business value and hit agreed timelines.
  • Escalate when necessary risks to the schedule or delivery.
  • Manage a risk log, issues and blockers across the project that is updated regularly and in accordance with our ISO standards.
  • Identify and advise on decisions that influence significant project direction including the pivots, impact assessment, realignment and recalibration of the team and effort.
  • Shield the team from unnecessary meetings by being the point of contact with the client and coordinate meetings and calls when necessary.
  • Sync between multiple projects & development teams impacting the same product
  • If managing multiple work streams on a project ensure there is alignment at all times across teams and stakeholders.
  • Maintain a master schedule and coordinate all releases when necessary.
  • Maintain client migration status and schedule
  • Maintain client implementation status and schedule
  • Keep track of what is implemented on which cloud
  • Experience working in a remote Agile environment
  • Occasional travel may be required UK/Ireland
  • Availability for short-term travel on a semi-regular basis
  • Fluent English and outstanding communication skills (written and oral)

Benefits And Perks We Offer At Nearform

  • Annual Company Bonus - We all help Nearform to hit company goals so we all receive a share of the profits on an annual basis in line with company performance.
  • Work Remotely and Flexibly - We have a genuine dedication to work/life balance. Our flexible working culture allows you to work around what matters - school run, no problem
  • Paid Time Off Package - We offer an annual leave of 24 days plus public holidays. We also offer sick leave, marriage leave and many more.
  • Remote Working Allowance - Every 2 years, you will have a budget of up to €1250 to help you set up a comfortable and productive workspace in addition to your essential equipment provided by Nearform when you join.
  • Training and Development Allowance - We understand the importance of continuously learning so we offer an allowance of up to €1000 you can use to upskill yourself.
  • Healthcare - It's important to always take care of your health, so we offer additional private healthcare here at Nearform. If you wish to learn more about the plan offered feel free to reach out to our team.
  • Pension & Insurances - We offer a pension match of up to 5% and Income Protection and Death in Service for peace of mind.
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Delivery Manager

Leinster, Leinster €90000 - €120000 Y Nearform

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Job Description

This is a remote permanent position for those based iIreland.
About Nearform
Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. We create AI-enabled solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact.

Our deep expertise in solving the world's most complex digital problems, along with our collaborative, people-first approach, enables enterprises to build breakthrough products and modernise legacy systems by unleashing the power of AI.

Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media 02, and Walmart.

As part of our Engineering function, you will work closely with clients to translate complex business requirements into innovative digital products. Whether you are a Senior Engineer, Tech Lead, or DevOps Engineer, you will collaborate with distributed teams, leveraging cutting-edge technologies to build secure, high-performance applications. Our Nearform engineers are known for building high quality, scalable solutions that solve real world problems.

The Role
We are looking for a Delivery Manager who can help our clients build solutions and platforms, launch new product ventures and fundamentally change how they operate. The ideal candidate will be outcome driven, and have a drive to deliver the best quality output for our clients within specific timeframes.

What we are looking for in this person

  • Significant experience delivering at enterprise level
  • Use selected agile and project management methodologies to help keep clients updated on workflows and on team progress.
  • Coordinate with client stakeholders and other vendors when on a multi-vendor project ensuring reporting and communication is consistent.
  • Plan, direct and coordinate activities to deliver projects; including but not limited to team coordination through to implementation, planning meetings, managing blockers, ensuring stakeholder alignment and follow up.
  • Prepare and present analysis, insights and recommendations to assist the Senior client stakeholders with decision making.
  • Manage relevant reporting across all teams.
  • Ensure projects are staying on track to deliver on key priorities to realise business value and hit agreed timelines.
  • Escalate when necessary risks to the schedule or delivery.
  • Manage a risk log, issues and blockers across the project that is updated regularly and in accordance with our ISO standards.
  • Identify and advise on decisions that influence significant project direction including the pivots, impact assessment, realignment and recalibration of the team and effort.
  • Shield the team from unnecessary meetings by being the point of contact with the client and coordinate meetings and calls when necessary.
  • Sync between multiple projects & development teams impacting the same product
  • If managing multiple work streams on a project ensure there is alignment at all times across teams and stakeholders.
  • Maintain a master schedule and coordinate all releases when necessary.
  • Maintain client migration status and schedule
  • Maintain client implementation status and schedule
  • Keep track of what is implemented on which cloud
  • Experience working in a remote Agile environment
  • Occasional travel may be required UK/Ireland
  • Availability for short-term travel on a semi-regular basis
  • Fluent English and outstanding communication skills (written and oral)

Benefits and Perks we offer at Nearform

  • Annual Company Bonus -
    We all help Nearform to hit company goals so we all receive a share of the profits on an annual basis in line with company performance.
  • Work Remotely and Flexibly -
    We have a genuine dedication to work/life balance. Our flexible working culture allows you to work around what matters - school run, no problem
  • Paid Time Off Package -
    We offer an annual leave of 24 days plus public holidays. We also offer sick leave, marriage leave and many more.
  • Remote Working Allowance -
    Every 2 years, you will have a budget of up to €1250 to help you set up a comfortable and productive workspace in addition to your essential equipment provided by Nearform when you join.
  • Training and Development Allowance -
    We understand the importance of continuously learning so we offer an allowance of up to €1000 you can use to upskill yourself.
  • Healthcare -
    It's important to always take care of your health, so we offer additional private healthcare here at Nearform. If you wish to learn more about the plan offered feel free to reach out to our team.
  • Pension & Insurances
  • We offer a pension match of up to 5% and Income Protection and Death in Service for peace of mind.
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Delivery Manager

Dublin, Leinster €90000 - €120000 Y Version 1

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Job Description

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We're an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:

  • UK & Ireland's premier AWS, Microsoft & Oracle partner
  • 3400+ strong, €350/£300m revenue business
  • 10+ years as a Great Place to Work in Ireland & UK
  • Best Workplace for Women in the UK & Ireland by GPTW
  • Best Workplace for Wellbeing in the UK by GPTW

We're a core values driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you

Job Description

  • Establishing, building and maturing relationships with new customers
  • Delivering effectivity and creating new opportunities
  • Drive projects forward on time, to budget and best quality
  • Stakeholder engagement and management
  • Weekly overview and delivery assurance meeting
  • Standard Project Manager duties including project scope, detailed project work-plan, RAID analysis, governance, documentation and risk management

Qualifications

  • Technical project management experience and the ability to manage projects no matter what the technology involved
  • Strong Kinowledge and Experience of the Government Digital Service / GDS and G-Cloud Frameworks
  • Knowledge of Cloud technologies (AWS / Azure)
  • Public Sector experience
  • Application Modernisation and advisory service projects are an advantage
  • Agile experience and experience of running Agile projects
  • Software Delivery Life Cycle experience SDLC

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

  • Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
  • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
  • Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
  • Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
  • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
  • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
  • Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
  • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

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IT Delivery Manager

Carlow, Leinster €40000 - €60000 Y Unum Ireland

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Job Description

Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

We're looking for an aspiring leader to step into an entry-level IT Management role, overseeing a small to mid-sized team within Agile, Infrastructure, or Operations. You'll be responsible for driving the delivery of high-value solutions, optimizing team performance, and fostering a culture of growth through coaching and development. Working closely with product owners and IT leadership, you'll ensure a steady pipeline of impactful work while building your leadership career in a dynamic, tech-driven environment.

The Role

  • Lead and Inspire: Oversee the team's overall delivery, proactively addressing challenges and ensuring alignment with business goals.
  • Drive Agile Excellence: Collaborate with Product Owners and team members to prioritize initiatives and sprint goals. Champion Agile best practices including test-driven development, peer reviews, CI/CD, and retrospectives.
  • Remove Roadblocks: Identify and eliminate obstacles that hinder team performance and delivery.
  • Strategic Execution: Translate business strategies and roadmaps into actionable backlog items, ensuring a steady flow of high-value work.
  • Optimize Performance: Leverage metrics and tools to monitor team efficiency and implement improvements.
  • Foster Talent: Mentor and coach team members, support career development, and cultivate a culture of continuous learning and innovation.
  • Build Resilient Teams: Promote cross-training, skill development, and self-organization to create agile, empowered, and collaborative teams.
  • Champion Innovation: Encourage creative problem-solving and the adoption of emerging technologies to drive business value.
  • Support Operational Excellence: For Infrastructure and Operations teams, ensure service delivery is cost-effective and benchmarked against industry standards.
  • Collaborate and Influence: Work closely with leadership and peers to enhance resourcing strategies and support organizational change.

What You Offer

  • A Bachelor's degree in Computer Science or equivalent technical experience.
  • 5+ years of experience in IT or a related technical field.
  • Strong background in software development or technology operations, with deep knowledge of relevant technical disciplines.
  • Proven experience in Agile/Lean leadership, with a track record of building and developing high-performing teams.
  • Excellent coaching and mentoring skills, with the ability to identify and close skill gaps.
  • Proficiency in facilitating effective meetings and influencing stakeholders at all levels.
  • Strong interpersonal and communication skills, with the ability to engage and inspire diverse teams.
  • A passion for continuous improvement, innovation, and delivering measurable business outcomes.
  • Experience as a Scrum Master or Kanban Lead is a plus.
  • Up-to-date knowledge of emerging technology trends and how they can be leveraged for competitive advantage.
Hybrid

What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

Company
Unum

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Training Delivery Manager

Munster, Munster €40000 - €50000 Y Stakelum Consultancy

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Job Description

The Training Delivery Manager will play a vital role in rolling out the training and upskilling programme for the Tipperary Renewables Project. The role involves the management and oversight of renewable energy training programmes, administered via Mykademy software. Duties include rolling out Module 1 of our training programme and experience with Mykademy software or a similar LMS is a pre-requisite for this role. Use of Articulate and Vyond applications would be valued in the screening process.

Key Responsibilities:

  • Monitoring trainee progress and enrollment and troubleshooting any issues with Mykademy service team.
  • Updating training materials on Mykademy where required.
  • Monitoring and assessing the effectiveness and success of training programmes.
  • Keeping up-to-date on the latest training trends, developments and best practices
  • Managing attendee enrolment for training, ensuring a smooth process and dealing with any queries that arise.
  • Promoting the training course via email and on LinkedIn and other social media platforms.
  • Writing reports, keeping records and managing training budgets.

This job role is supported by the EU Just Transition Fund (EU JTF), which is a €169 million investment programme, co-funded by the European Union and the Government of Ireland.

It supports communities across Europe who have been the most negatively affected by the transition to climate neutrality by addressing employment, economic, social and environmental issues to ensure the transition is fair and just, and nobody is left behind. Aligning with the National Climate Action Plan in Ireland, the EU JTF is focused on the wider Midlands region which has been impacted by the move away from peat production and electricity generation from peat.

The job role is a hybrid role and will require successful candidates to travel to and be present in the offices of Stakelum Consultancy in Cashel, Co Tipperary two days a week.

Job Types: Fixed term, Full-time

Contract length: 6 months

Pay: €0,000.00- ,000.00 per year

Ability to commute/relocate:

  • Cashel, CO. Tipperary: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

  • Training & development: 2 years (required)

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: Hybrid remote in Palmer's Hill, Cashel, CO. Tipperary

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Service Delivery Manager

€60000 - €180000 Y Dabster

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Job Description

About Us:

At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated
Service Delivery Manager
to join our client's team in
Dublin, Ireland.
Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.

Who You Will Work With:

Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.

Job Description:

The Service Delivery Manager (DFS) plays a critical role in overseeing the profitability and operational excellence of service engagements. This position is responsible for managing escalations, ensuring compliance with service agreements, and driving continuous improvement initiatives. The role also emphasizes team development and customer satisfaction, making it essential for achieving the organization's strategic objectives.

Key Responsibilities

  1. Implement Process Improvement Initiatives By Leveraging Lean It Methodologies And Automation Tools To Enhance Operational Efficiency And Minimize Human Error In Service Delivery.

  2. Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (Sow).

  3. Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.

  4. Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.

  5. Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organizational Needs.

Skill Requirements

  1. Strong Understanding Of Service Delivery Management Principles And Practices.

  2. Proficiency In Lean It And Process Improvement Methodologies.

  3. Excellent Leadership And Team Management Skills.

  4. Solid Customer Relationship Management And Engagement Capabilities.

  5. Experience In Financial Management And P&L Oversight.

Certification

    1. Relevant Certifications Such As Itil, Six Sigma, Or Pmp Are Optional But Valuable.

How to Apply

Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to

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Service Delivery Manager

Leinster, Leinster €60000 - €100000 Y eir Ireland

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Job Description

Role Title:

Service Delivery Manager - SOC

Business Area:

Security Services

About This Role:

Eir evo is seeking a Service Delivery Manager to join our growing security practice. This is a key role in a high-growth team where you can contribute to the growth and development of services within the organisation.

The Service Delivery Manager is required to support the Service Delivery function for Cyber Security operations and work on improving and developing processes across the Cyber Security Service delivery function.

The role is not highly technical but involves working with technical staff and managing activities through a range of existing systems. The right person will form a key part of the fabric of this division by working with our pre-sales and consulting teams and in collaboration with our security operations team.

Expectations From The Role:

This Service Delivery Manager position will include the following responsibilities:

  • Scheduling, managing capacity for and reporting on utilisation of cross-function teams. Also, set up small projects for the teams in our PM software (larger projects will be managed directly by our PMO).
  • Oversee the delivery of SOC services, ensuring high-quality and efficient security operations.
  • Act as clients' primary point of contact regarding SOC services and cybersecurity incidents.
  • Conduct regular service review meetings with customers to discuss performance, issues, and improvement opportunities.
  • Ensure clear and effective communication between SOC teams, clients, and senior management.
  • Foster a culture of continuous learning and development within the SOC team.
  • Coordinate and manage security incidents, ensuring effective escalation and resolution.
  • Identify process inefficiencies and implement continuous improvement initiatives.
  • Tracking orders & contract renewals, managing revenue/forecast reporting for the team.
  • Generate and present SOC performance reports, dashboards, and metrics to leadership and clients.
  • Basic QA of documentation produced (non-technical review).
  • Engage with customers to manage expectations, gather feedback, identify OFIs etc
  • Ad-hoc service support activities e.g. contributing to report development, documenting processes, contributing to marketing activities, organising training etc.

Requirements For A Successful Application:

The candidate should be:

  • Enthusiastic and adaptable, willing to adapt to new technologies
  • A 'people person', confident and able to build constructive working relationships.
  • Detail oriented and organised, with strong analytical skills
  • Proven experience in IT service delivery, SOC operations, or cybersecurity leadership roles.
  • Strong problem-solving, decision-making, and crisis management capabilities.
  • Ability to work in a high-pressure environment and manage multiple priorities.
  • Customer centric, able to manage expectations, and always focused on what's best for our customers.

The candidate should have:

  • Relevant certifications such as CISSP, CISM, ITIL, or ISO 27001 Lead Implementer (preferred).
  • Prior experience in the IT services sector (or a good understanding of IT services)
  • Good ability with MS Office esp Excel (PowerBI experience an advantage)
  • Some experience in project management (certification optional)
  • Experience managing/organising people
  • Excellent verbal and written communication and listening skills.
  • Good organisational and problem-solving skills

Others:

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs

eirforall
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Service Delivery Manager

Limerick, Munster €90000 - €120000 Y Version 1

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Job Description

Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1.

We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

Job Description
The success of the Service Delivery Manager is built on the 'Trust' relationship between them and their clients and team. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

You as the Service Delivery Manager will sit in our Public Sector team. You will have responsibility for a large customer where you will build and maintain a solid relationship in order to continue to consistently deliver high satisfaction ratings.

  • Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability
  • Monthly and quarterly forecasting of team costs and project revenues
  • Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate
  • Work with Delivery Managers /Portfolio Directors /Customer Success Managers and Practice Heads as appropriate to agree strategy for assigned accounts
  • Input to service design and support for service implementation
  • Internal service reporting
  • Maintain standards for ISO 2000 & compliance & best practices across the team
  • Manage customer escalations, issues, problems, and requirements
  • Identify and progress the Continual Service Improvement initiative
  • Manage business risk and knowledge to ensure business continuity
  • Achieve targets and improvement initiatives for customer satisfaction
  • Explore and drive opportunities within existing customers for new/additional work
  • Work with sales to develop new opportunities both with new and existing customers
  • Conduct regular Service Reviews with Customers

Travel requirements: 1-2 days per week in Shannon
Qualifications

  • At least 5 years leadership experience
  • Strong customer service/relationship management experience in a Service Delivery Manager or equivalent role
  • Microsoft infrastructure experience in a Managed Services environment
  • Experience in Service Delivery in IT Services preferably infrastructure
  • Strong track record in driving revenue opportunities
  • Resource Management experience: performance management, workload distribution, team development, knowledge management
  • Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs
  • Experience in pre-sales both leading and contributing (contracts, tenders, bids and so on)

Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

  • Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
  • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
  • Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
  • Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
  • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
  • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
  • Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
  • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Ekta Bahl - Talent Acquisition Capability Partner

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Framework / Delivery Manager

Dublin, Leinster €60000 - €120000 Y AtkinsRéalis

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Job Description

AtkinsRéalis one of the world's leading providers of engineering professional consulting and support services with offices across Ireland is seeking to continue our growth to support the ongoing implementation of the Irish National Development Plan.

We have an opportunity for an experienced professional to lead the delivery of Owners Engineer service across the Energy sector for a range of clients and projects including power grid, power generation and energy storage. The individual will join our exciting and fast-moving Infrastructure team as we continue our growth into the Energy market.

The successful candidate will work directly within our Project Delivery Practice and shall be ideally based in our Dublin Office, with the option to work remotely within Ireland in a hybrid work environment.

Role Description and Duties:

  • Client relationship management.
  • Framework management - commercial & technically.
  • Management of multi-disciplined teams to the successful delivery of the project to agreed targets, e.g., programme, budget, and quality.
  • Design Coordination.
  • Flexibility to support both offshore and onshore projects.
  • Tender and Proposal Development .

Candidate Requirements:

  • Experience in a technical consultancy environment in Client facing roles.
  • Experience in Energy projects eg: power generation, power grid, renewables; BESS etc (EirGird experience a preferred).
  • Understanding the energy market and opportunity development.
  • A Level 8 Honours Degree in Civil Engineering, Project Management or related field.
  • Chartered Engineer or equivalent with experience managing design commissions on large infrastructure projects.
  • Relevant experience with post qualification.

The position also includes the following benefits:

  • Attractive salary
  • Professional membership fees
  • Comprehensive pension benefits
  • Accident and illness cover
  • CPD Training & Education
  • Flexible working hours and hybrid working (office /home)
  • PSRA pension contributions

About Us:

At AtkinsRéalis we put Environment, Sustainability and Health & Safety at the heart of our business strategy. We possess a significant breadth of knowledge and depth of skills and experience for the ultimate benefit of our clients. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas. Together with our clients, we're always striving to find better ways to get things done. We are a certified CPD Accredited employer with Engineers Ireland and we were named Engineers Ireland CPD Employer of the year in 2021.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and ability.

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