1,001 Jobs in Cork

Johnson Controls is a globally diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat.  We are committed to helping our customers win and creating greater value for all our stakeholders, through strategic focus on our buildings and energy growth platforms

We have a fantastic opportunity for an HVAC Channel Sales Engineer for Ireland.

What You Will Do

In this field-based role that can be performed from anywhere in Ireland, you will be responsible for finding and developing strong relationships with new channel partners across Ireland. You'll collaborate with internal teams to secure deals and achieve sales targets. 

How You Will Do It

• Identify and cultivate relationships with key channel partners. 
• Develop and execute effective sales strategies. 
• Identify new business opportunities within the assigned geographic area. 
• Become an expert on Johnson Controls’ YORK products and articulate their value proposition. 
• Monitor sales performance, analyse data, and adjust strategies as needed. 
• Provide training and support to channel partners. 
• Prepare regular reports on sales activities, pipeline, and forecasts.
• You will need to ensure sales discipline to achieve sales excellence using Sales Force.

What We're Looking For

• Up to 3 years of professional experience in HVAC Commercial Sales of Applied equipment that achieve or exceed sales quotas 
• Fluent in English and any other local language it’s a plus
• Technical acumen with HVAC knowledge/experience 
• Previous success in channel/direct sales, in the HVAC industry
• Familiarity with technical selections of HVAC appliances and offer preparations
• Strong relationship-building, communication, and negotiation skills
• Driving license and willingness to travel
• Advanced user of MS Office

Why Join Us? 

• Engage with industry-leading solutions in smart, eco-friendly building technologies. 
• Join a team that values bold ideas and collaborative problem-solving. 
• Make an impact on energy efficiency and reduced carbon footprints. 
• Benefit from professional development opportunities. 
• Thrive in a workplace that champions diversity, equity, and inclusivity. 

#LI-Hybrid

#GOSIA

HVAC Service Sales Engineer

Join a Growing Team at JCI/Airflow Services!

What You’ll Do

Are you an experienced HVAC professional looking to take your career in a new direction? We’re seeking a HVAC Service Sales Engineer to join our expanding team in the Munster region. This is a sales-focused role, but your HVAC expertise is what matters most. Whether you’ve worked as a technician, engineer, or in HVAC service management, your industry knowledge will be key to helping clients find the right solutions.

How you’ll do it

As a HVAC Service Sales Engineer, you’ll play a pivotal role in growing our service and maintenance contract base across Munster. You’ll work directly with end users and facilities management teams to offer tailored HVAC solutions that deliver long-term value. You’ll also have access to innovative products that set JCI/Airflow Services apart in the market.

Your responsibilities will include:

• Identifying and securing new service and maintenance contracts
• Building strong relationships with clients and stakeholders
• Developing and executing a regional growth strategy
• Promoting JCI/Airflow’s full range of HVAC services and solutions

What we look for

We’re looking for someone who is:

• Experienced in HVAC – ideally with a background as an engineer, technician, or in HVAC service delivery
• Customer-focused – able to understand client needs and match them with the right solutions
• Sales-savvy – while prior sales experience is a plus, it’s not essential
• A strong communicator – confident in presenting solutions and building trust
• Driven and independent – capable of managing your own territory and growing your portfolio

What We Offer

• Competitive base salary
• Attractive commission structure
• Supportive team environment
• Access to cutting-edge HVAC products and services
• Opportunities for career growth within a global organization

#AVRIL

#LI-Hybrid

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
**How You'll Create Impact**
**What Makes You Stand Out**
**Your Background**
**Travel Expectations**
EOE/M/F/Vet/Disability

**Imagine yourself.**
+ Providing strategic legal guidance that shapes workplace culture across a global organization.
+ Thriving in a collaborative, purpose-driven environment where your expertise safeguards the world's most vital resources.
+ Contributing to a more equitable, sustainable future through meaningful work that impacts lives every day.
At Veralto, our unifying purpose of Safeguarding the World's Most Vital Resources is more than words: it's a proven path towards positive change, improvement for our planet, and development for yourself.
Whether we're ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.
When you join Veralto's vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career
**We offer:**
+ **Flexible Work Options:**  Remote-friendly role with occasional travel (approximately 25%) across Europe and North America .
+ **Total Rewards:**  Competitive salary, bonus/incentive pay, equity awards, and comprehensive benefits including paid time off and medical/dental/vision coverage.
+ **Career Development:**  Dedicated training, coaching, and opportunities to grow within a global legal team.
+ **Inclusive Culture:**  We celebrate diversity and are committed to equal opportunity for all, regardless of background or identity.
Reporting to the VP Chief Counsel Labor & Employment , the **Labor & Employment Counsel** will be a trusted advisor to Veralto's Corporate functions and Operating Companies (OpCos), delivering practical legal solutions and scalable best practices across a diverse and dynamic region.
**In this role, a typical day will look like:**
+ Advising on EU, national, and local employment laws including discrimination, harassment, wage and hour, restrictive covenants, leaves, accommodations, hiring, contracting, labor relations, and whistleblower protections.
+ Assist operating companies with complex HR-related investigations/audits including overseeing third party investigators, supporting internal Operating Company investigators and sometimes personally conducting such investigations
+ Leading employment-related litigation and adversarial matters, including strategy development, agency responses, and settlement negotiations. 
+ Acting as EMEA legal subject matter expert on cross-functional initiatives, M&A activity, and compliance reviews.
+ Designing and implementing turnkey legal solutions that embed compliance and efficiency across OpCos of varying sizes and complexities.
+ Provide pragmatic L&E legal advice to HR and business leaders on entire range of labor and employment matters and drive sustained compliance through development and implementation of scalable and process-based solutions.
+ Monitor new laws, regulations and decisions affecting the substantive legal areas above and provide strategic advice to company leadership.
**The essential requirements of the job include:**
+ Legal certification from an accredited law school and eligibility to practice in relevant jurisdictions.
+ 5+ years of experience in labor and employment law, ideally with exposure to Germany, France, and Benelux countries.
+ Proven ability to manage complex investigations and employment disputes.
+ Strong process orientation with a track record of scaling legal solutions across matrixed organizations.
+ Experience working independently across geographies and an established track-record of constructively partnering across functions.
+ Agility and a business-first mindset, with the ability to align legal advice to operational and strategic goals.
+ Business-fluent English; German or French are a plus.
With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.
Veralto's Water Quality companies-Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS-manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies-Esko, Linx, Pantone, Videojet, and X-Rite-protect the world's food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.
#LI-MM1
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

**Location:** Dublin/Galway/Cork/Castlebar
Are you a driven and ambitious graduate engineer, or soon to be graduate engineer, with a passion for civil engineering? Join our dynamic consultancy in Ireland, where your ideas and skills will shape the future of infrastructure across the country.
We are currently seeking a Graduate Civil Engineer to join our Graduate cohort in 2026.
Your role will be crucial in delivering solutions for our clients across water, wastewater, energy and environmental management projects. You'll be part of a supportive and collaborative team, working alongside experienced professionals who are eager to mentor and guide you.
You'll have the opportunity to work on high-profile projects, from the planning and design phases to on-site implementation, gaining hands-on experience that will fast-track your career.
**ABOUT YOU**
At Stantec, we value your potential over past experience. We would love to receive your application if you are:-
+ **Qualified,** or soon to be qualified, with a Third level degree qualification (level 7 or higher in the National Framework of Qualifications) in Civil Engineering.
+ **An adapter** : you're able to remain calm in new and changing situations, comfortably switching between a variety of dynamic and exciting tasks.
+ **A Perseverer:** you stay composed in the face of setbacks, approaching challenges with confidence and determination.
+ **A Collaborator** : you have strong communication skills and work effectively with lots of different people, considering other's perspectives to shape better outcomes.
+ **A Problem-Solver** : you love to give your thoughts based on what you see, being unafraid to challenge conventional thinking.
Driver's licence would be a distinct advantage as some site visits may be required.
**What we can offer you:**
+ A competitive salary
+ A great range of benefits, including private medical insurance, and life assurance
+ A great working environment with many social events throughout the year
+ Permanent employment contract to demonstrate our commitment to your long-term career at Stantec
+ Professional progression plan, supporting you to gain professional chartership
+ A supportive and collaborative team environment and Early Careers peer group
Most importantly, you'll be part of a global team that tackles some of the world's most pressing infrastructure challenges, contributing to projects that make a real difference.
Our hiring process is designed to be clear and straightforward, here is a breakdown of what you can expect:
+ Step 1. Online Application
+ Step 2. Aptitude Tests
+ Step 3. Online Video Interview
+ Step 4. Face to Face Interview
+ Step 5. Offer
Ready to start your journey with Stantec? Apply today!
_Applicants must have the right to live and work in the Republic of Ireland for an indefinite period._
**#ROIGrad #Irelandgraduate**
**About Stantec**
Whether you're starting out on your engineering career or are looking for a fresh challenge, Ryan Hanley, now part of Stantec, is a great career move.
Based in Dublin, Galway, Castlebar and Cork, we are actively recruiting for team players with experience in any of the following areas - water and wastewater treatment process and network design, integrated network management, structural design, site development, road and bridge engineering, project management and administration.
You'll be working for a dynamic company with an excellent reputation in the industry.
Ryan Hanley, now part of Stantec, offers a great working environment amongst friendly professionals with an emphasis on teamwork. It's a company where your ideas and opinions will be valued and your efforts recognised and rewarded.
We have been awarded the silver Investors in Diversity accreditation by the Irish Centre for Diversity for our commitment to quality, diversity and inclusion (EDI) in the workplace.
**ReqID:** 7848

**Location:** Dublin/Galway/Cork/Castlebar
Are you a driven and ambitious graduate, or soon to be graduate, with a passion for creating sustainable environmental solutions? Join our dynamic consultancy in Ireland, where your ideas and skills will shape the future of infrastructure across the country.
We are currently seeking a Graduate Environmental Scientist / Ecologist to join our Graduate cohort in 2026.
Your role will be crucial in delivering solutions for our clients across water, wastewater, energy and environmental management projects. You'll be part of a supportive and collaborative team, working alongside experienced professionals who are eager to mentor and guide you.
You'll have the opportunity to work on high-profile projects, from the planning and design phases to on-site implementation, gaining hands-on experience that will fast-track your career.
**ABOUT YOU**
At Stantec, we value your potential over past experience. We would love to receive your application if you are:-
+ **Qualified** with a Third level degree qualification (level 7 or higher in the National Framework of Qualifications) in Environmental Engineering, Ecology or a related Scientific discipline.
+ **An adapter** : you're able to remain calm in new and changing situations, comfortably switching between a variety of dynamic and exciting tasks.
+ **A Perseverer:** you stay composed in the face of setbacks, approaching challenges with confidence and determination.
+ **A Collaborator** : you have strong communication skills and work effectively with lots of different people, considering other's perspectives to shape better outcomes.
+ **A Problem-Solver** : you love to give your thoughts based on what you see, being unafraid to challenge conventional thinking.
Driver's licence would be a distinct advantage as some site visits may be required.
**What we can offer you:**
+ A competitive salary
+ A great range of benefits, including private medical insurance, and life assurance
+ A great working environment with many social events throughout the year
+ Permanent employment contract to demonstrate our commitment to your long-term career at Stantec
+ Professional progression plan, supporting you to gain professional chartership
+ A supportive and collaborative team environment and Early Careers peer group
Most importantly, you'll be part of a global team that tackles some of the world's most pressing infrastructure challenges, contributing to projects that make a real difference.
Our hiring process is designed to be clear and straightforward, here is a breakdown of what you can expect:
+ Step 1. Online Application
+ Step 2. Aptitude Tests
+ Step 3. Online Video Interview
+ Step 4. Face to Face Interview
+ Step 5. Offer
Ready to start your journey with Stantec? Apply today!
_Applicants must have the right to live and work in the Republic of Ireland for an indefinite period._
**#ROIGrad #Irelandgraduate**
**About Stantec**
Whether you're starting out on your engineering career or are looking for a fresh challenge, Ryan Hanley, now part of Stantec, is a great career move.
Based in Dublin, Galway, Castlebar and Cork, we are actively recruiting for team players with experience in any of the following areas - water and wastewater treatment process and network design, integrated network management, structural design, site development, road and bridge engineering, project management and administration.
You'll be working for a dynamic company with an excellent reputation in the industry.
Ryan Hanley, now part of Stantec, offers a great working environment amongst friendly professionals with an emphasis on teamwork. It's a company where your ideas and opinions will be valued and your efforts recognised and rewarded.
We have been awarded the silver Investors in Diversity accreditation by the Irish Centre for Diversity for our commitment to quality, diversity and inclusion (EDI) in the workplace.
**ReqID:** 7855

**_Job Title:_**
Sr Software Development Engineer
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
We are looking for a passionate and experienced Senior Software Development Engineer to join our dynamic and fast-paced team. This role offers an opportunity to shape large-scale, automated test environments that directly impact Trellix's product quality and speed of delivery while engineering solutions for complex business challenges.
You'll be at the center of building services that support automated deployment and validation of our products. Your solutions will streamline our CI/CD pipeline and ensure our testing environments scale across tools, Trellix products, and platforms.
**Location: Cork - Hybrid**
**About the Role:**
+ Design, develop, and maintain robust, scalable, and high-performance software applications primarily using Groovy and C#.
+ Collaborate with global cross-functional teams across time zones to deliver impactful solutions that meet evolving product and QA needs.
+ Participate in architecture discussions and technical design reviews to improve system performance, reliability, and scalability.
+ Write efficient, maintainable code and unit tests that adhere to engineering best practices.
+ Create modular components with well defined APIs to enable flexible and easy integration into existing development infrastructures and workflows
+ Champion Agile best practices and contribute to continuous improvement in the software development lifecycle.
**Senior Software-specific:**
+ Identify and address technical debt and refactor existing codebase as necessary to improve system maintainability and scalability.
+ Conduct thorough code reviews, provide feedback, and help raise the quality bar for the entire team.
+ Proactively research and evaluate emerging technologies that can be leveraged for future development.
+ Influence architectural direction and technical strategy.
+ Drive open and effective communication across teams, helping guide decisions and technical alignment.
**About You:**
+ You have 5+ years of experience with a BS/BE in Computer Science, Computer Engineering or related field.
+ Proficiency in any of the following languages: Java or C#, or C++, with strong fundamentals in object-oriented design and design patterns.
+ Solid experience with VMware vSphere for managing and provisioning virtual infrastructure.
+ Experience with relational databases such as SQL Server or similar.
+ Familiarity with scripting languages such as PowerShell, Bash, or equivalent.
+ Working knowledge of Windows, Linux and Mac OS.
+ Ability to work both independently and collaboratively in a fast-paced environment.
+ Excellent problem solving and troubleshooting skills.
+ Working knowledge of cloud technologies, especially AWS and/or Google Cloud Platform (GCP).
+ Experience in Agile software development practices and Github for source control and collaboration.
+ Ability to collaborate and work with multiple teams across different time-zones.
+ Strong communication skills - able to articulate technical concepts to non-technical stakeholders and influence decisions.
+ Experience building enterprise-grade, distributed systems with a focus on performance, reliability, and scalability.
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both French and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both German and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.